22 of 22 Customer Experience Jobs in Glasgow

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our … and system integration Engineering Excellence - Champion code quality through comprehensive reviews, automated testing, and CI/CD best practices across our GitLab pipelines Team Development - Mentor engineers at various experience levels, sharing knowledge across technologies and helping develop technical decision making skills Innovation & Research - Contribute to our Agent AI initiatives, exploring new approaches to process optimisation and intelligent automation More ❯

organised Service Desk Coordinator to join our clients Service Desk Operations team in Glasgow on a temporary contract until October 2026. You'll coordinate engineers' workloads, help deliver excellent customer service, and ensure targets are met. This role is ideal for someone who enjoys problem-solving, multitasking, and working in a busy fast-paced service environment. This position is … on a 4 on/4 off rolling shift pattern, providing a varied and dynamic work schedule. Key Responsibilities Organise and coordinate the engineering team's workload to ensure customer deadlines are met. Assist in achieving and maintaining customer KPIs and SLAs. Promote a positive customer experience, resolving queries and complaints professionally. Work with engineers and … coverage during absences. Support the delivery of continuous improvement initiatives within the Service Desk. Ensure compliance with company Quality Management and Health & Safety policies. What We're Looking For Experience in a coordination, scheduling, or service desk role. Excellent communication and customer service skills. Strong organisational and time management abilities. Calm and adaptable under pressure, with a proactive More ❯

the labour market and becoming the worlds leading job platform. The job at a glance Join our team and youll be responsible for maintaining and optimising Gainsight, ensuring robust customer lifecycle management … and identifying risks and opportunities within the platform through new technology advancements.Working in theCommercial Enablementdepartment, you will combine Gainsight administration, analytics, process design, and operational excellence to support our CX leadership team and CSMs in delivering consistent, scalable, and insight-driven customer experiences.You will play a vital role as we reimagine the labour market to make it work for … any of our UK offices - London, Portsmouth, Manchester or Glasgow. Your responsibilities: Provide first and second line support for Gainsight, maintaining all aspects of platform administration Ensuring that our Customer Success Managershave the tools, processes, insights, and training needed to deliver an exceptional customer experience at scale Build automated customer programs (onboarding, training, renewals, etc.) Assist More ❯

UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing … within KURA. MANAGERIAL RESPONSIBILITY Future line management responsibility of the development team. EDUCATION AND QUALIFICATIONS Bachelor's degree in Computer Science or related field At least 6 years of experience in software development using C# .NET, Vue.js, and SQL SKILLS, KNOWLEDGE AND CAPABILITY Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software More ❯

UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing … within KURA. MANAGERIAL RESPONSIBILITY Future line management responsibility of the development team. EDUCATION AND QUALIFICATIONS Bachelor's degree in Computer Science or related field At least 6 years of experience in software development using C# .NET, Vue.js, and SQL SKILLS, KNOWLEDGE AND CAPABILITY Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our … Encompass in thought leadership forums and industry discussions on AI in RegTech and compliance. Skills, Knowledge and Expertise Lets get the technical stuff out the way first, your past experience as an Engineer will include working with: Proven experience in data science, AI, or ML roles with increasing leadership responsibility (people management experience not required). Deep More ❯

scheme increasing your basic pay earnings of 34,000 (with very fair targets). Overview: Reporting to your Sales Manager, you'll be confident, smart and passionate about the customer experience preferably with experience within Recruitment or Recruitment Advertising/ATS. The successful candidate will have the finesse to close deals and build strong relationships with clients … of service, 2 more after 3 years, fully supported environment, comprehensive training To find out more about this exciting opportunity, send through your CV today. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems More ❯

you will be doing As a Supply Chain Domain Expert, you will be instrumental in managing our product roadmap. Key Responsibilities: Technical Expertise: Leverage your heavy industry supply chain experience to understand customer "wants" and identify underlying needs, translating these into actionable product development goals. Project Framing: Lead framing sessions with new customers, helping prioritize deployment to deliver … value swiftly. Customer Advocacy: Work closely with customers to understand their challenges and advocate for their requirements within our product team. Proactive Support: Monitor usage patterns to anticipate needs and suggest improvements or new features proactively. Collaborative Problem-Solving: Collaborate with engineering and product teams to resolve technical issues promptly, ensuring continuous product improvement. Documentation & Training: Create and maintain … documentation and training materials to support customer success. Helpful Skills and Experience Technical Background: Extensive experience in heavy industry supply chain management, with proficiency in platforms like SAP, Oracle SCM, JDA/Blue Yonder, and Infor. Problem-Solving Skills: Strong analytical skills with the ability to troubleshoot complex technical issues. Communication: Exceptional communication skills to extract insights More ❯

will include: Global IT Site Services & Support (circa 2000 users) Asset & Equipment Management Smart Hands Support IT Support for laboratories (over 600 systems) Budget and Financial Management Change Management Customer Experience Innovation and Digital Transformation - new initiatives/new technology Leadership & Team Development Person Specification Essential skills will include: Proven experience in IT infrastructure operations and end … and manage vendor relationships Commitment to process automation, continuous improvement, and regulatory compliance Reward Fantastic opportunity to work with a CRO/CDMO so any life sciences or pharmaceutical experience would be great. Next Steps Apply by contacting Ciaran Ahern, or Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief More ❯

will include: Global IT Site Services & Support (circa 2000 users) Asset & Equipment Management Smart Hands Support IT Support for laboratories (over 600 systems) Budget and Financial Management Change Management Customer Experience Innovation and Digital Transformation - new initiatives/new technology Leadership & Team Development Person Specification Essential skills will include: Proven experience in IT infrastructure operations and end … and manage vendor relationships Commitment to process automation, continuous improvement, and regulatory compliance Reward Fantastic opportunity to work with a CRO/CDMO so any life sciences or pharmaceutical experience would be great. Next Steps Apply by contacting Ciaran Ahern, (phone number removed) or (url removed) Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability More ❯

Network Engineer 6 Month Contract Glasgow £400 a day - Outside IR35 We’re looking for a Network Engineer to join one of Europe’s leading digital customer experience consultancies , helping global brands design and deliver secure, high-performance infrastructure to power next-generation customer engagement platforms. This is a hands-on role working across enterprise-grade Cisco … and multicast routing Building, configuring, and troubleshooting Cisco ASA and Firepower appliances Managing Cisco ISE for secure network access control Supporting wireless environments using RADIUS/802.1x authentication (Preferred) Experience with Cisco Meraki or other vendor equivalents Essential Skills Expert knowledge of Cisco Nexus (7k/VDC/FEX) Proficiency with GRE, route maps, filters, LACP/PAGP, STP … VSS, and VRF Experience supporting Cisco multi-site VXLAN EVPN fabrics Strong background in OSPF/BGP (IPv4, EVPN, VXLAN), multicast, and Cisco 9300 spine/leaf topologies Hands-on experience with Cisco ASA, Firepower, and ISE Excellent troubleshooting capability, including advanced packet capture and analysis Experience configuring and maintaining enterprise wireless networks Desirable Skills Experience More ❯

Join us as a Senior Software Engineer at Barclays, where you'll transform and modernise our technology platform to build a market-leading customer experience that sets new industry standards. In this key role, you'll embrace a Product Operating Model mindset to understand and meet the customer, business, and technical needs. You'll drive new technology … customers while maintaining our culture of collaboration, learning, and continuous improvement. To be successful in this role you should have: Required Skills: Proficiency in Java and BDD testing frameworks Experience with AWS or other public cloud platforms Proven ability to build high-scale distributed systems Deep understanding of authorization models (ReBAC, ABAC, RBAC) and Policy as Code Preferred Skills … Experience with IAM technologies or access control systems Strong communication skills-able to bridge technical and non-technical audiences A mindset for constructive disruption and continuous improvement Resilience and relationship-building skills to drive change Your assessment will focus on critical skills for this role, including risk management, change leadership, business acumen, strategic thinking, digital technology expertise, and relevant More ❯

Join us as a Senior Software Engineer at Barclays, where you'll transform and modernise our technology platform to build a market-leading customer experience that sets new industry standards. In this key role, you'll embrace a Product Operating Model mindset to understand and meet the customer, business, and technical needs. You'll drive new technology … customers while maintaining our culture of collaboration, learning, and continuous improvement. To be successful in this role you should have: Required Skills: Proficiency in Java and BDD testing frameworks Experience with AWS or other public cloud platforms Proven ability to build high-scale distributed systems Deep understanding of authorization models (ReBAC, ABAC, RBAC) and Policy as Code Preferred Skills … Experience with IAM technologies or access control systems Strong communication skills-able to bridge technical and non-technical audiences A mindset for constructive disruption and continuous improvement Resilience and relationship-building skills to drive change Your assessment will focus on critical skills for this role, including risk management, change leadership, business acumen, strategic thinking, digital technology expertise, and relevant More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we More ❯

of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative … Owners, Developers, QA’s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy … expertise with the team and champion/drive tech change wider than your squad. Qualifications What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve More ❯

and seeing ideas become reality? Our 18-month Change Development Programme (CDP) is designed to launch your career in Business Analysis or Project Management, giving you the tools and experience to lead change that matters - delivering better outcomes for our customers and driving the continued growth of our business. Our Chief Operating Office (COO) function where the Change Development … Virgin Money's transformation into a modern mutual. COO is responsible for: Driving digital innovation through our strategy and the introduction of new technologies and frameworks that drive better customer experiences. Building resilient infrastructure through supporting critical business services and empowering internal technology teams to deliver with confidence. Creating scalable IT capabilities that ensure seamless journeys for both customers … With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit More ❯

and seeing ideas become reality? Our 18 month Change Development Programme (CDP) is designed to launch your career in Business Analysis or Project Management, giving you the tools and experience to lead change that matters - delivering better outcomes for our customers and driving the continued growth of our business. Our Chief Operating Office (COO) function where the Change Development … Virgin Money's transformation into a modern mutual. COO is responsible for: Driving digital innovation through our strategy and the introduction of new technologies and frameworks that drive better customer experiences. Building resilient infrastructure through supporting critical business services and empowering internal technology teams to deliver with confidence. Creating scalable IT capabilities that ensure seamless journeys for both customers … With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun filled career. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit More ❯

can. Interested in a career in IT? If you're a curious, logical thinker who loves to learn, our 18-month Technology Development Programme (TDP) offers the training and experience to help you build a successful future in tech. Our Teams We are currently recruiting for specialist roles in Infrastructure Engineering, Software Engineering and Cyber Specialist. You'll be … the development and improvement of processes, products and services across your function. Through a blend of development workshops, business simulations and training, you'll gain accreditations and hands on experience designed to help you achieve your best. Our Chief Operating Office (COO) function is more than IT - it's the engine driving Virgin Money and Nationwide's transformation into … a modern mutual. COO is responsible for: Driving digital innovation through our strategy and the introduction of new technologies and frameworks that drive better customer experiences. Building resilient infrastructure through supporting critical business services and empowering internal technology teams to deliver with confidence. Creating scalable IT capabilities that ensure seamless journeys for both customers and colleagues. Delivering our data More ❯

flexible, and accessible student finance services. NB Full details about this opportunity can be found in our candidate briefing pack upon application. A summary of the key responsibilities and experience required for this role are outline in the following sections: Overview of the CDDO’s responsibilities Lead and deliver SLC’s digital and data strategies in line with government … and corporate goals. Oversee resilient, scalable, user-centred digital platforms that support transformation and customer experience. Drive continuous improvement of inclusive, accessible digital services using agile methods and user feedback. Lead multi-disciplinary teams to optimise services and enhance digital self-service. Own and implement the data strategy, ensuring governance, quality, and innovation. Treat data as a strategic asset … to drive insight and service improvement. Build strong relationships with government stakeholders and champion cross-government digital initiatives. Build a high-performing, innovative digital and data function. Essential Skills & Experience Required Extensive experience in a Senior leadership role, specifically focused on digital, data, and technology. A background of delivering Digital and Data change within complex, large scale organisations. More ❯

customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure We are seeking a talented Senior Software Engineer with 5+ years experience to join our dynamic development team. You will be responsible for designing, developing, and maintaining high-quality web applications and interfaces, ensuring seamless integration with back-end systems. You … Implement responsive designs that work seamlessly across devices and browsers Apply accessibility standards (WCAG) and ensure inclusive user experiences Who are looking for? 5+ years of professional software development experience 3+ years working with React and modern JavaScript/TypeScript Proven track record of delivering complex features and systems independently Experience with full project lifecycle from requirements gathering … to production deployment Expert-level proficiency in React, including hooks, context, and state management solutions Strong experience with Next.js framework (SSR, SSG, API routes, middleware) Advanced TypeScript skills including generics, utility types, and type-safe patterns Solid Node.js backend development experience Proficiency with Azure DevOps for version control, CI/CD, and project management This role would suit More ❯

across retail stores nationwide. This is an exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What You'll Do Travel to retail sites across the UK to install ESL systems. Follow detailed installation plans and scripts for precise setup. Conduct site surveys and … verify installation accuracy. Maintain high standards of quality and compliance throughout the process. Represent the company professionally and provide outstanding customer service. What We're Looking For Essential: A reliable vehicle and willingness to travel nationwide. Ability to work night shifts and adapt to flexible schedules. Strong attention to detail and accuracy. Excellent communication and customer-facing skills. … Ability to work independently and manage time effectively. Desirable: Previous experience in retail installation, merchandising, or similar roles. Familiarity with electronic or digital retail systems. What We Offer Full training and onboarding provided. All necessary tools and equipment supplied. Competitive day rates and mileage allowance. Opportunity to work on a high-profile retail technology project. Ready to join us More ❯

across retail stores nationwide. This is an exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What You'll Do Travel to retail sites across the UK to install ESL systems. Follow detailed installation plans and scripts for precise setup. Conduct site surveys and … verify installation accuracy. Maintain high standards of quality and compliance throughout the process. Represent the company professionally and provide outstanding customer service. What We're Looking For Essential: A reliable vehicle and willingness to travel nationwide. Ability to work night shifts and adapt to flexible schedules. Strong attention to detail and accuracy. Excellent communication and customer-facing skills. … Ability to work independently and manage time effectively. Desirable: Previous experience in retail installation, merchandising, or similar roles. Familiarity with electronic or digital retail systems. What We Offer Full training and onboarding provided. All necessary tools and equipment supplied. Competitive day rates and mileage allowance. Opportunity to work on a high-profile retail technology project. Ready to join us More ❯