5 of 5 Customer Experience Jobs in Glasgow

What you'll be doing: As our Head of Service Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act … C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales, and service teams to ensure our services are reliable, scalable, and aligned to customer success, as well as acting as senior escalation point for service issues, general escalations and dispute resolution for some of the groups largest and most valued customers. You'll … also: Lead and develop our Service Delivery and Customer Experience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence Collaborate with Sales and Technical teams to support retention and More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our … Jira hygiene, and stakeholder satisfaction (internal/external NPS). Use analytics and feedback to refine backlog and improve delivery confidence and product quality. Skills, Knowledge and Expertise Previous experience in a Product Owner role in a SaaS or Agile delivery environment Strong knowledge of Scrum and Agile practices; ideally PSPO I certified or equivalent experience Proven experience More ❯

their BPA operations. The successful candidate will work closely with subject matter experts across the business to define, map, and document key operational workflows, with a strong focus on customer experience, operational resilience, and regulatory compliance. Responsibilities Collaborate with business subject matter experts to define and document "to-be" operational processes for BPA buy-ins Create detailed process … comprehensive supporting materials including standard operating procedures (SOPs), process guides, and staff training content Design and document the end-to-end process for the production and issuance of BPA Customer Video Statements Ensure all communications are clear, consistent, and aligned with internal standards and regulatory expectations Define processes for performing manual benefit calculations, including validation checks, audit trail requirements … to review and update the Data Protection Impact Assessment (DPIA) Ensure all processes are compliant with GDPR and internal data governance frameworks About You Requirements Minimum of 8 years' experience as a Business Analyst within financial services, preferably in pensions, annuities, or insurance Strong capabilities in process mapping and operational documentation Demonstrated ability to work with cross-functional teams More ❯

We Are Looking For: Are you excited about the future of technology? Do you have a passion for Smart Glasses and Mixed Reality? We re looking for an enthusiastic, customer-focused individual to join our team. This is an exciting opportunity to represent Meta, one of the world's leading technology companies, through McCurrach, known for our excellent service … to hear from you! Key Traits We Value: Passionate and Enthusiastic: You re genuinely excited about Smart Glasses and Mixed Reality tech and can share that excitement with others. Customer-Focused: You prioritise delivering exceptional customer experiences and create memorable interactions with each visitor. Approachable and Friendly: You create a welcoming atmosphere, encouraging customers to explore and try … valuable insights from the store, competitors, and the wider market, and propose actionable strategies in response. Your observations will help drive improvements and keep us ahead of the competition. Experience We re Looking For: Sales Experience: Previous experience in retail or sales, especially in tech or consumer electronics, is a plus. You know how to engage customers More ❯

We are curently looking for a Project Manager who will devise and deliver innovative intiatives for a contact centre client. The role will looking at how to improve customer experiences and managing senior stakeholders Duties of this Project Manager role: Managing the implementation of new systems AI Intregration Identifying pain points and implement solutions Periodic travel overseas and UK … Experience of this Project Manager role Experience working within a contact centre environment Leading innovation projects AI solutions knowledge Please apply for this Project Manager role for more information and immediate interviews available More ❯