26 to 48 of 48 ITIL Jobs in Glasgow

configurations across ITSM, CSM, or HRSD. You will facilitate workshops, maintain the sprint backlog, design UAT, create reports, and drive adoption while applying ITIL/ITSM and Agile practices. #J-18808-Ljbffr ...

based teams for the initial three months, collaborating with stakeholders to align ITSM solutions with business goals. The role requires strong ServiceNow technical skills, ITIL knowledge, and proven client-facing experience within a consultancy environment. #J-18808-Ljbffr ...

goals. You will drive ITSM projects using best practices and industry standards, with responsibilities spanning service design, transition, and governance. The role requires strong ITIL knowledge, hands-on ServiceNow experience, and excellent communication to guide stakeholders and deliver client-focused solutions. #J-18808-Ljbffr ...

Sword Group in Scotland is seeking an experienced Service Desk Operations Manager to lead and mature a high-performing, ITIL-aligned Service Desk across multiple enterprise environments. The role focuses on transforming the desk into a proactive managed service and delivering data-driven, value-focused support. You will oversee governance ...

portfolio. The role requires strong capabilities in lifecycle management, supplier oversight, and strategic ownership, with a focus on delivering user-centric services within an ITIL-informed framework. #J-18808-Ljbffr ...

Glasgow, working hybrid across 2–3 days per week. The role focuses on leading, maintaining, and developing operational communications systems in line with ITIL practices. The candidate will oversee incidents, changes, problems, and capacity management, providing technical leadership and mentoring to engineers, with line management duties and involvement ...

world's leading IT manufacturers. Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance ...

world's leading IT manufacturers. Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance ...

Business Unit: Technology Operations and Cyber Security – Data Platform UnitSalary Range: 40,800.00 – 51,000.00 per annum DOELocation: UK Hybrid – Work from anywhere in the UK, with flexibility to occasionally visit a Virgin Money HubContract ...

prioritise multiple workloads effectively. Customer-focused approach with a commitment to service excellence. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. Qualifications The following qualifications … desirable: ITIL Foundation CompTIA A+ Microsoft Windows and Microsoft 365 certifications What We're Looking For The successful candidate will be: Highly organised and detail-oriented. Approachable and professional when dealing with users at all levels. A proactive self-starter who takes ownership of issues. A strong team player ...

Managed Services Service Desk Operations capability across multiple enterprise customer environments. This is a senior operational leadership role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user … Service Desk, Desktop Support, or End User Computing (EUC) operations. Experience managing operational support teams and building high-performing service functions. Strong understanding of ITIL-aligned Service Management practices. Demonstrable experience across: Incident Management Major Incident Management Service Request Fulfilment Escalation Management SLA and KPI Management Queue Management Experience using ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Financial Services & Insurance (FSI) projects, or a willingness ...

analysts, split across geographies to cover EU and North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered … Three things define success in this role. If these describe you, we want to talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just ...

analysts, split across geographies to cover EU and North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered … Three things define success in this role. If these describe you, we want to talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

technology teams. Strong reporting, documentation, and analytical skills. Excellent communication and stakeholder management abilities. Experience working within large-scale enterprise technology environments. Familiarity with ITIL change management principles and best practices. Preferred Qualifications ITIL Foundation or related Service Management certification. Experience supporting technology modernization or transformation programmes. Knowledge of risk ...

services, integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable, accessible and upgrade-safe solutions.Track … government, public sector or similarly regulated environments. Desirable skills:ServiceNow architecture or implementation certifications (Certified ServiceNow Implementation Certified Technology Architect or Master Architect)ITIL or relevant programme-management certification Experience in operating-model transformation, business change, service transition or managed services.Experience developing propositions, thought leadership, bids, commercial estimates ...

SOAP web services, integration patterns, data modelling and integration technologies.Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutionsStrong … System Administrator (CSA) and Certified Application Developer (CAD).ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM) ITIL Foundation or Agile methodology certifications (e.g., Scrum Master) Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects Experience supporting sales bids ...

core systems and the organisation are clearly defined and allocated. Monitor and develop these relationships to ensure they remain effective and compliant to ITIL principles. - Investigates and resolves complex issues/problems regarding breaches of security or confidentiality, particularly in relation to contract management and data protection. - Work with senior … education/evidence of Continuous Professional Development in a relevant IT or Health service area, including study days/courses/post graduate qualification. ITIL trained at Practitioner Level and ability to demonstrate experience in service management best practices. - To have accomplished recognised accredited training within Information Governance Significant experience ...

etc.) CI/CD pipelines and DevOps practices Strong understanding of: Networking, identity (Entra ID), and security in cloud environments Experience working in: ITIL-aligned service organisations Experience with FinOps and cost optimisation practices Exposure to multi-entity/shared service models Experience supporting data platforms and analytics workloads Qualifications … Azure certifications (e.g. AZ-104, AZ-305 or equivalent) ITIL v4 Foundation (or working towards) Behavioural Expectations (Aligned to FO Digital Values & Model) One Service Mindset Think beyond tower boundaries and optimise for end-to-end service outcomes Ownership & Accountability Take ownership of platform quality, standards, and outcomes Simplicity & Standardisation ...

scale our externally facing support function. You will lead a small, geographically distributed team, act as escalation point for complex connectivity issues, and run ITIL-based processes between Support, Service Delivery and Engineering. The role demands a hands‐on problem solver with customer focus, end‐to‐end ownership ...

lead a small, geographically distributed team across EU and North American time zones, acting as the escalation point for complex connectivity issues and running ITIL-based processes with Service Delivery and Engineering. The role emphasizes end-to-end ownership, proactive improvement, and consistent, value-driven customer support across a growing ...

sector client is looking for a Snr Operational Comms Engineer You will: Lead the support, monitoring, maintenance, and development of operational communications systems using ITIL best practices. Manage incidents, service requests, changes, problems, capacity management, and lifecycle management of communications infrastructure. Provide technical leadership, guidance, and mentoring to engineers … Ability and willingness to learn new technologies. Experience providing technical leadership and support to junior colleagues. Desirable Requirements Degree-level qualification or equivalent experience. ITIL v4 Foundation (or higher). Expertise in areas such as Airwave, ESN, control room systems, mobilisation systems, radio systems, and telephony. Experience within emergency services ...