26 to 49 of 49 ITSM Jobs in Glasgow

visibility and optimisation into platform design Drive: Business-aligned cost transparency Service Reliability & Operational Readiness Ensure all cloud services are: Fully supportable (aligned to ITSM/Halo) Monitored, documented, and resilient Define: Runbooks, alerting, and operational standards Support major incident resolution and root cause analysis Lead adoption of: Automation ...

N Consulting Limited is seeking a Senior ServiceNow Business Analyst based in Glasgow, UK. The ideal candidate will have extensive experience in gathering business requirements and translating them into effective ServiceNow solutions while collaborating closely ...

support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The role The Service Resilience Lead is a retained ITSM role within a SIAM Hybrid model, overseeing service resilience, continuity and recovery across the service ecosystem, with a focus on business critical services and their ...

Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have:Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. ...

training delivery. What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 11, Office 365, Intune & Azure Confident communicator with a user-focused approach – able to explain … matters in a clear, friendly manner. Strong problem-solving mindset and ability to prioritise in a fast-paced environment. Experience using ServiceNow (or similar ITSM tool). Ability to manage local hardware inventory and lifecycle processes. Global exposure or experience working in an international organisation is desirable. Interested in finding ...

gather and refine functional requirements, and translate them into actionable ServiceNow user stories and technical configurations. You will drive workflow optimisation across modules like ITSM, CSM, or HRSD while keeping customisation aligned with platform best practice Key Responsibilities Facilitate discovery sessions, process workshops, and interviews with stakeholders to capture … years dedicated to ServiceNow platform delivery. ServiceNow Exposure: Hands-on experience with ServiceNow UI, navigation, standard tables/forms, Flow Designer, and core modules (ITSM, CSM, or HRSD). Methodologies: Strong background in ITIL/ITSM processes and Agile/Scrum delivery frameworks. Tooling: Proficiency with Jira, Confluence, Microsoft Visio ...

seeking an experienced ServiceNow Developer to join our team. The successful candidate will work closely with clients to analyse, design, and implement ITSM frameworks, setting up ServiceNow instances from inception ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Develop and implement ServiceNow strategies, including, future … state ITSM process design, ServiceNow platform architecture design, security and role model design, integration assessment, mobile strategy Leading the team in development of the systems implementation and integration. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement ...

services, integration patterns, data modelling and integration technologies.Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutionsStrong consulting, communication … environments.Desirable skills:ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM) ITIL Foundation or Agile methodology certifications (e.g., Scrum Master) Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects ...

Location: Linthouse Glasgow, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security ...

these describe you, we want to talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver … externally facing technical support or service desk team in a B2B technology environment. Hands‐on experience running incident and problem management within ITIL/ITSM frameworks in a live service environment (ITIL Foundation or equivalent practical experience). A solid technical background — comfortable reading between the lines of a connectivity ...

these describe you, we want to talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands-on problem-solver … externally facing technical support or service desk team in a B2B technology environment. Hands-on experience running incident and problem management within ITIL/ITSM frameworks in a live service environment (ITIL Foundation or equivalent practical experience). A solid technical background — comfortable reading between the lines of a connectivity ...

ITSM Consultant We are seeking an experienced Solutions Architect to lead the end-to-end design, implementation, and integration of enterprise cloud infrastructure and ServiceNow environments. In this role, you will bridge cloud automation with ServiceNow ITSM/ITOM modules, ensuring scalable cloud provisioning, robust MID Server architecture, seamless … infrastructure meets corporate security baseline standards, compliance policies, and performance benchmarks. ServiceNow Installation & Configuration Lead the technical design, deployment, and configuration of ServiceNow instances (ITSM, ITOM, Cloud Provisioning & Governance). Configure MID Servers, Discovery, Service Mapping, and CMDB populations across cloud environments. Develop custom workflows, Scripted REST APIs, IntegrationHub spokes ...

Department: FinanceTeam: Finance SystemsEmployment: PermamentReports into: Finance Systems Team LeaderReference number: 10570The DepartmentThe Finance System Team plays a significant role in the operational success of Dentons. We look for focused, flexible individuals from a variety ...

ITSM Change Manager – Glasgow Perm up to £110,000 | Contract £350pd Inside IR35 | Hybrid – 3 days/week Glasgow I ampartnered with a leading digital transformation consultancy to find an Intermediate Change Manager for a technology-focused, ITSM-driven change function in Glasgow. This is a live, signed-off requirement … conflicts across multiple workstreams Identifying improvements to change management processes and controls What You’ll Bring 5+ years' experience in Technology Change Management, IT Service Management, or a related discipline Strong understanding of IT change governance, controls, and compliance frameworks Experience supporting Change Advisory Boards (CABs), governance reviews, and approval ...

support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The Role The Senior Release Manager is a retained ITSM role within a hybrid SIAM model, accountable for governing and assuring Release Management. As the retained authority for IT Release Governance, the role ensures release … risk appetite. Build trusted relationships with senior technology leaders, IT teams and business stakeholders who contribute to release management and decision making. Drive consistent ITSM controls, release governance, assurance and continuous improvement across the supplier ecosystem, while ensuring delivery accountability remains with delivery teams and partners. Oversee release activity across ...

Infotel UK is seeking an experienced ITSM Consultant to help clients analyze, design, and implement ITSM frameworks aligned with business goals. You will drive ITSM projects using best practices and industry standards, with responsibilities spanning service design, transition, and governance. The role requires strong ITIL knowledge, hands-on ServiceNow experience ...

bridge business stakeholders and delivery teams. You will analyse processes, refine functional requirements, and translate them into ServiceNow user stories and configurations across ITSM, CSM, or HRSD. You will facilitate workshops, maintain the sprint backlog, design UAT, create reports, and drive adoption while applying ITIL/ITSM and Agile practices. ...

Infotel UK Consulting is seeking an experienced ITSM Consultant to lead end-to-end design, implementation, and integration of enterprise cloud infrastructure and ServiceNow environments. You will bridge cloud automation with ServiceNow ITSM/ITOM modules, ensuring scalable provisioning, robust MID Server architecture, and API integrations. The role requires ...

Infotel UK is seeking an experienced ServiceNow Developer to design, implement and optimize ITSM frameworks for client projects. You will work onsite with Prestwick-based teams for the initial three months, collaborating with stakeholders to align ITSM solutions with business goals. The role requires strong ServiceNow technical skills, ITIL knowledge ...

bridge business stakeholders and technical teams. You will analyse processes, refine requirements, and translate them into ServiceNow user stories and configurations across ITSM, CSM, and HRSD. You will drive workflow optimisation while aligning with platform best practices, participating in gap analyses and creating end-user reports and training materials. #J ...

Infotel is seeking an experienced ITSM/Cloud Solutions Architect to lead end-to-end design, implementation, and integration of enterprise cloud infrastructure and ServiceNow environments. You will bridge cloud automation with ServiceNow ITSM/ITOM modules, ensuring scalable provisioning, robust MID Server architecture, and secure API integrations. The role ...

Infotel is seeking an ITSM Consultant/Solutions Architect to lead end-to-end design, implementation, and integration of enterprise cloud infrastructure and ServiceNow environments. You will bridge cloud automation with ServiceNow ITSM/ITOM modules, ensuring scalable provisioning, MID Server architecture, API integrations, and workflow optimization. The ideal candidate ...

Infotel is seeking an experienced ITSM Consultant/Solutions Architect to lead end-to-end design, implementation, and integration of enterprise cloud and ServiceNow environments in Glasgow. The role combines cloud automation with ServiceNow ITSM/ITOM, ensuring scalable provisioning, MID Server reliability, and robust API integrations. You will deploy ...

Xcede Recruitment Solutions in Glasgow is seeking an ITSM Change Manager to join a digital transformation consultancy. You will operate in a technology-focused change function embedded in governance, CAB, and operational change across a complex enterprise tech environment. The role is hybrid (3 days in Glasgow), with permanent ...