7 of 7 SLA Jobs in Glasgow

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

PIRs) are conducted and documented. Track incident trends and recommend preventive and corrective actions. Maintain incident-related documentation, runbooks, and knowledge articles. Ensure Service Level Agreement (SLAs) and Operational Level Agreement (OLAs) are met and report on incident performance metrics. Drive continuous improvement of incident response and recovery processes. ...

PIRs) are conducted and documented. Track incident trends and recommend preventive and corrective actions. Maintain incident-related documentation, runbooks, and knowledge articles. Ensure Service Level Agreement (SLAs) and Operational Level Agreement (OLAs) are met and report on incident performance metrics. Drive continuous improvement of incident response and recovery processes. ...

Managing both Infrastructure and Network Teams Working for a Global Organisation Experienced within change management processes and CAB environments Working to and managing strict SLA’s Continuous Improvement - Identifying opportunities to streamline workflows and enhance service delivery IT Infrastructure Team Manager Technical knowledge Whilst this role is focused ...

Managing both Infrastructure and Network Teams Working for a Global Organisation Experienced within change management processes and CAB environments Working to and managing strict SLA’s Continuous Improvement - Identifying opportunities to streamline workflows and enhance service delivery IT Infrastructure Team Leader Technical knowledge Whilst this role is focused ...

progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools ...

We're recruiting for an experienced IT Field Engineer to join our regional support team, covering a variety of Arnold Clark sites across Central Scotland. We offer: 33 days' holiday allowance with room to grow ...