9 of 9 SLA Jobs in Glasgow

Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Training review and recommendations Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing ...

Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA's Process review and improvements Training review and recommendations Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing ...

service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices). Key Responsibilities Track SLA/SLO attainment, backlog health, MTTR/MTBF, change success rate, and defect trends; flag risks and emerging patterns. Maintain and improve operational dashboards; ensure data ...

providing 'how to' advice for our systems Installation and support of software and hardware, including workstation imaging and deployment. Maintenance of IT asset register SLA And KPI Management - Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress. Ensure the department procedures are followed ...

providing 'how to' advice for our systems Installation and support of software and hardware, including workstation imaging and deployment. Maintenance of IT asset register SLA And KPI Management - Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress. Ensure the department procedures are followed ...

work closely with your colleagues on other sites and at Glasgow Airport to ensure that all tickets for all sites are resolved within contractual SLA’s. What to expect: Respond to and resolve all assigned tickets within contractual SLA. Manage workload. Take appropriate action to ensure no ticket exceed SLA ...

Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of ...

Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of ...

🔐 Tier 1 Security Analyst – Entry Level 📍 Glasgow Office | 🕒 Full-time | Shift-based | 24/7 Rota Support (4 on/4 off) We have an exciting opportunity to join our Scottish office in Glasgow City ...