6 of 6 SLA Jobs in Glasgow

early-life : strong stakeholder feedback, smooth handover to TAMs/BAU. 🟢 Operational readiness : agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green. 💙 A note on inclusion (really important to us) We’re proud to be an Equal Opportunities Employer and we welcome applications from ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

Support SDH, PDH, Microwave Radio, Commtel and Xtran network technologies * Work collaboratively with Project Engineers to deliver successful implementation activities * Ensure delivery against agreed SLA, quality and health & safety standards * Complete project documentation, technical reporting and engineering updates * Monitor progress against delivery plans and escalate risks/issues appropriately * Support ...

Field Engineers Skill Set: The candidate must be flexible in supporting first-line assurance activities on a 24x7x365 basis while adhering to agreed contractual SLA targets. Installation of Networks & equipment (Comm... WKCL1_UKTJ ...

Field Engineers Skill Set: The candidate must be flexible in supporting first-line assurance activities on a 24x7x365 basis while adhering to agreed contractual SLA targets. Installation of Networks & equipment (Commtel/SDH/PDH/Radio/Xtran) Excellent knowledge of routing switching and data networking IP networking ...

liaise with customers and other internal or external agencies and third parties. Ensure overall adherence to quality procedures and working processes. Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success. Provide input to customer and management reports. Identify and agree cover wherever ...