3 of 3 Problem Management Jobs in Gloucestershire

About Comply365 Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with … the most comprehensive product portfolio to elevate operational excellence and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and … ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Participate in the design, implementation, and management of workload automation initiatives. Adhere to Change Management, Problem Management policies and familiarity with ITIL or other formalised IT operations foundations. More ❯

to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain … with service sponsors and stakeholders Review Disaster Recovery and Business Continuity provision to ensure such services are fit for purpose Lead the recruitment and management of technical staff including personal development and training Provide an escalation point for incidents, change and problem management Review incidents and service … requests ensure the highest quality standards are maintained About you Proven experience in proactive IT service management and delivery. Strong understanding of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics, and aligning contracts with business objectives. Experience delivering More ❯

the St. James's Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised … providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business. What you'll be doing: Answering support calls via our IT Ticketing System … user issues and handling their subsequent resolution. Routine maintenance of the application and application hosting environments. (This includes out-of-hours releases) Supporting the Problem Management team - providing root cause analysis and service reporting. Management & administration of Application Performance Management and Secure File Transfer Protocol (SFTP More ❯