8 of 8 Support Analyst Jobs in Hampshire

from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully … accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous … Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating More ❯

from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems - Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully … accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous … Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating More ❯

Overall Role Objectives Reporting to the Support Lead you will be a key member of our support team, this role will be extremely varied and demanding where you will need to hit the ground running and be able to multi-task in a fast-paced environment. You will be assisting technical and non-technical users in resolving issues … and the business units. Communicate well on your tasks/progress and understand the wider contest in which you work. Flexible - We operate a rota for Out-of-Hours support, supporting critical issues affecting our sites so you will need to be open to flexible working hour. Tasks/Responsibilities Operational Day-to-day management of new and existing … from ticket being logged through to resolution Liaising with internal IT teams for escalation of issues Liaising with third party suppliers for resolution of issues Providing Out of Hours Support when assigned on a rota basis Project work as and when required People Communicate in a civil and effective manner. Act in a responsible and professional manner at all More ❯

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We're looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an experienced 2nd Line Engineer looking for a fresh challenge, or a 1st/2nd Line Engineer looking … to take the next step in their career. The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied … position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in! The Company This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery More ❯

Junior Application Support Analyst We are seeking a proactive and detail-oriented Junior Application Support Analyst to join our clients internal Systems Department, supporting core business applications and ensuring seamless operations across the organisation. Key Responsibilities: Provide 1st and 2nd line user support for issues related to the ERP system (IFS). Respond to user … queries promptly and effectively to ensure a high level of service. Troubleshoot application issues using documentation and support resources. Manage software user accounts and system access in coordination with team members. Develop and execute test plans for system upgrades and support process validation. Monitor and manage incident tickets, including liaising with external partners where needed. Assist with user … onboarding and training; create and maintain user guides and documentation. Promote best practices across the business systems environment. Participate in cross-functional process reviews to support continuous improvement. Escalate unresolved issues to senior team members or IT leadership as required. Candidate Profile: Strong proficiency in Microsoft Office (Excel, Word, PowerPoint). Excellent attention to detail and communication skills. A More ❯

Junior Application Support Analyst We are seeking a proactive and detail-oriented Junior Application Support Analyst to join our clients internal Systems Department, supporting core business applications and ensuring seamless operations across the organisation. Key Responsibilities: Provide 1st and 2nd line user support for issues related to the ERP system (IFS). Respond to user … queries promptly and effectively to ensure a high level of service. Troubleshoot application issues using documentation and support resources. Manage software user accounts and system access in coordination with team members. Develop and execute test plans for system upgrades and support process validation. Monitor and manage incident tickets, including liaising with external partners where needed. Assist with user … onboarding and training; create and maintain user guides and documentation. Promote best practices across the business systems environment. Participate in cross-functional process reviews to support continuous improvement. Escalate unresolved issues to senior team members or IT leadership as required. Candidate Profile: Strong proficiency in Microsoft Office (Excel, Word, PowerPoint). Excellent attention to detail and communication skills. A More ❯

Applications Support Analyst Southampton - 5 Days On-site £26,000 - £30,000 Our client is a long-established SaaS organisation currently expanding their Application Support team. They’re looking for an enthusiastic Applications Support Analyst to help manage and resolve support issues while contributing to more analytical tasks and escalating when necessary. This is … a great opportunity for someone with a passion for technology, whether you're looking for your first role in applications support or someone with previous support experience ready for a new challenge with growth potential in a supportive team environment. We’re looking for candidates who possess the following: Great communication skills both written and verbal Passionate about More ❯

solutions that push boundaries for what is considered technically possible. Our mission is to help our customers to keep people and society safe. The Role: As an Integrated Logistics Support Analyst you'll contribute to the design and development of the ILS aspects of programmes and projects, for example procuring reliable, maintainable, sustainable, and affordable systems. You could … are always delivering and maintaining an operational advantage for our customers. Typical tasks within the Team delivering Supportability Engineering work packages are: Assist in the production of the Integrated Support Plan (ISP) for future systems, including Spares Optimisation, Obsolescence and Maintenance plans, Life Cycle Cost (LCC), Level of Repair Analysis (LORA) and Mean Time Before Failure (MTBF) calculations, for … ILS reports, and reviewing deliverables. Building a relationship of trust for the systems in use within the customer community. Supporting other various roles within the ILS Team (including RAMT Analyst role) as and when required. Qualifications and Skills: Essential: Experience of working in at least one of the following fields: ILS, System Engineering, Engineering Supportability, or Technical Operations Management. More ❯