delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are … contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service … process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead root cause analysis for service delivery issues and define corrective actions. Change Management: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. Oversee the change management process, ensuring compliance with More ❯
Bushey, Hertfordshire, United Kingdom Hybrid / WFH Options
Serco
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service … You will oversee budgets, drive efficiencies, and proactively implement business improvements, all while maintaining an exceptional standard of service. With full accountability for operational management, you will monitor performance indicators, analyse trends, and take corrective action to continuously enhance service delivery. You will also be responsible for creating reports … you will create a positive and supportive working environment where individuals are motivated, developed, and empowered to succeed. You will also ensure the effective management of complex reactive repairs and voids maintenance, engage with customers transparently, and drive improvements through strong stakeholder collaboration. Additionally, you will undertake the necessary More ❯
St. Albans, Hertfordshire, St Albans, United Kingdom
Morgan McKinley (Milton Keynes)
Oversee system testing, data migration, and go-live activities Coordinate with HR, Finance, IT, and external software providers Deliver end-user training and change management support Key Requirements: Proven experience in payroll operations and project management Strong stakeholder management and communication skills PRINCE2, PMP, or Lean Six More ❯
Statement As the Director of HR Technology, EMEA, you will lead the implementation, maintenance, and optimization of our Core HR, Recruiting, Onboarding, and Learning Management systems across the region. You will ensure these critical systems remain reliable, efficient, and user-friendly, providing seamless day-to-day support to meet … the evolving needs of our workforce and business. From project execution to ongoing system management, you will collaborate with regional and global stakeholders to align HR technology initiatives with organizational goals and compliance requirements. By partnering with HR, IT, and external vendors, you will proactively address system challenges, uncover … create a meaningful impact on Team Members and the business. Position Summary Lead the implementation and expansion of Core HR, Recruiting, Onboarding, and Learning Management systems across the EMEA region to support business growth and evolving organizational needs. Act as a key business partner to regional and global stakeholders More ❯