Uxbridge, Middlesex, England, United Kingdom Hybrid / WFH Options
Ivy Rock Partners Ltd
days on site in Uxbridge Working as part of an established Applications Team, you will be supporting the rollout of a suite of new applications aimed at increasing customer satisfaction, internal productivity and a creating robust, future proof digital services strategy. This is a excellent working environment, flexible, interesting and friendly, with an ethos set in training and collaborative … and delivery Capture change and new requirements across the broad estate Ensure planned config changes run to improve user experience Be an advocate for uses, promoting solutions to improve customer services The successful candidate will need: Excellence in capturing documenting business requirements, into product specifications Technical knowledge and understanding of applications (wide range, MS, Oracle) Able to troubleshoot and … support complex integrated systems Analyse and prioritise conflicting demands and provide a collaborative approach to design and service delivery. Excellent communication and interpersonal skills, with staff at all levels. SME in the resolution of complex Infrastructure issues. Understanding of data governance and cyber security principles Whilst a busy and interesting market this role also comes with generous holidays, excellent More ❯
Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set … are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. … team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a More ❯
a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes as well as exceptional customerservice skills. This role would suit candidates working in a retail role where you provide technical support on products, looking for their first office role, or, candidates who … inbound calls from customers and make out bound calls where the breakdown has been received by other channels Add clear notes on calls which are progressed for attendance Create service reports with a clear description once a call has been cleared over the phone Proactively Review remote access reports for faults on equipment likely to cause a breakdown Use … in a timely manner where attendance is required Highlight any potential escalations to the relevant Managers Candidate profile: Previous experience in a technical support role Passionate about providing excellent CustomerService Excellent telephone manner and good verbal and written communication skills Knowledge of Salesforce and Excel useful but not essential What you need to do now If you More ❯
a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes as well as exceptional customerservice skills. This role would suit candidates working in a retail role where you provide technical support on products, looking for their first office role, or, candidates who … inbound calls from customers and make out bound calls where the breakdown has been received by other channels Add clear notes on calls which are progressed for attendance Create service reports with a clear description once a call has been cleared over the phone Proactively Review remote access reports for faults on equipment likely to cause a breakdown Use … in a timely manner where attendance is required Highlight any potential escalations to the relevant Managers Candidate profile: Previous experience in a technical support role Passionate about providing excellent CustomerService Excellent telephone manner and good verbal and written communication skills Knowledge of Salesforce and Excel useful but not essential What you need to do now If you More ❯
reactive maintenance tasks. Own and manage the campus emergency lighting maintenance and testing schedules. Survey, quote, and deliver minor electrical works on-site. Support the delivery of high-quality service aligned to best practice standards and client expectations. Ensure all maintenance work is carried out in compliance with health and safety procedures and safe systems of work. Provide technical … centre environment is essential Demonstrated understanding of Health and Safety and ability to oversee others Strong technical knowledge of both electrical and mechanical systems Excellent communication skills and strong customerservice mindset Able to manage subcontractors and operate a permit-to-work system Proficient with IT systems and able to work independently with minimal supervision Desirable Qualifications: IOSH More ❯
the best. Flexibility, resilience and the ability to influence and build relationships with key stakeholders. Demonstrating strong ethical standards with openness and honest. Commitment to the provision of excellent customerservice, passionate, committed and enthusiastic in all that you do. A self-starter with a can-do attitude and a desire to pick up new challenges. Dedicated to … package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays A wide range of corporate discounts Cycle to Work schemes Comprehensive pension plan Regular Save as You Earn share purchase scheme Private More ❯