4 of 4 Customer Service Jobs in Ipswich

large and complex IT environment. You will be responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites. This opportunity would suit an experienced Desktop Support Engineer, Endpoint Engineer, IT Support Analyst or EUC Support Engineer who enjoys … technology rollout projects Escalate complex incidents where required and work closely with specialist teams Maintain accurate asset management and support documentation Deliver excellent customer service, keeping users informed throughout the resolution process Essential Experience Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role ...

primary technology presence at operational sites, covering technical support, device deployment, workplace technology and user engagement. The post-holder will work closely with the Service Desk, Infrastructure Team and third-party providers to own incidents, drive technology improvements and support a secure, modern and reliable IT environment across … twice a week. Nottingham once a month. Provide hands-on 1st and 2nd line IT support at offices, sites and remotely. Own incidents and service requests through to resolution, keeping users and the ITSM platform updated. Diagnose and resolve hardware, software, peripheral, printing, meeting-room and connectivity issues. Escalate ...

Endpoint Services function, you'll support the setup, tracking and distribution of end-user devices whilst helping to maintain a high standard of customer service. Key responsibilities include: Building, configuring and deploying laptops, desktops, mobile phones and other endpoint devices Supporting device rollouts, refresh programmes and new starter equipment … requests Maintaining accurate asset records and inventory databases Logging, tracking and resolving IT incidents and service requests Supporting users with device setup and troubleshooting Managing stock levels of hardware and peripherals Updating service management and asset tracking systems Providing guidance and training to end users on devices ...

Line IT Support role, ideal for someone who enjoys working directly with end users, taking ownership of issues and providing a high level of customer service. The role You'll provide day-to-day technical support across desktop, endpoint, Microsoft 365 and Windows environments, taking ownership of incidents … service requests through to resolution wherever possible. You'll also support with identity and access management and work within established ITSM processes. What we're looking for: Strong 1st/2nd Line IT Support or Helpdesk experience Solid desktop and endpoint support experience Confident supporting Microsoft 365 and Windows ...