11 of 11 Customer Service Jobs in Ipswich

We are seeking a proactive and customer-focused IT Support Technician to join our client’s growing team in Ipswich on a permanent basis. You will be the first point of contact for IT-related queries, providing exceptional customer service and ensuring efficient resolution of technical issues. Working within a Microsoft Azure and Office 365 environment, you … hardware, software, and network issues. Escalate complex issues to 3rd line support engineers as required. Assist in user account management, including password resets, permissions, and security updates. Deliver outstanding customer service, ensuring users are kept informed throughout the support process. Maintain accurate documentation of incidents, solutions, and IT processes. Skills & Experience Required: Previous experience in a 1st and … 2nd Line IT Support or similar role. Proficiency with Microsoft Azure, Office 365, and Windows operating systems. Experience with ticketing systems and IT service management (ITSM) tools. Understanding of basic networking principles (DNS, DHCP, VPN, etc.). Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills with the ability to explain technical issues in More ❯

for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to all … leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT support … handled effectively and efficiently. Take ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service desk lifecycle, taking full ownership More ❯

to £39,153 per annum Closing Date: 02 September 2025 We are seeking to appoint an experienced and motivated Senior IT Technician, who is proactive and has excellent customer service skills. This role requires an IT professional, who has substantial experience in technical support, including 1st, 2nd, and 3rd line support. This is an exciting opportunity to support … academies, supported by a central team and are highly committed to recruiting and retaining talented individuals to work in our academies. Are you: P assionate about IT with excellent customer service skills E nthusiastic about supporting leaders to make our academies great places for our children and young people to learn F orward thinking and committed to continuous More ❯

Umbrella) REED Technology are supporting a client in finding a IT front line technician to join their IT Operations team. This role will help manage and maintain the IT Service Catalogue, ensuring IT goods and services are delivered efficiently and accurately across the organisation. Key Responsibilities Administer the IT Service Catalogue, including updates to services, products, and pricing. … Provide and configure IT equipment, peripherals, and accessories. Monitor stock levels and coordinate procurement with suppliers. Raise purchase orders and process standard/non-standard service requests. Maintain accurate technical and product information for catalogue items. Track request progress and support the delivery of minor IT changes/projects. Technical Skills & Experience Knowledge of IT systems, hardware, and peripherals. … Experience in IT support, service delivery, or procurement environments. Strong attention to detail and ability to manage multiple requests simultaneously. Familiarity with service catalogue management and IT procurement processes. Good understanding of customer service best practice. Confident user of MS Office and other business applications. Qualifications GCSEs or NVQ2 in ICT (or equivalent experience). Evidence More ❯

there is a lot to do to support this growing company and its 260+ users. That said, quality is super important, not just closing down tickets. High level of customer service, not afraid to get deskside, triage and prioritise quickly and give the best IT service you can give. You will be challenged, supported and given huge More ❯

IT Service Catalogue & Procurement Assistant Location: Ipswich (on-site, 5 days per week) Contract: 12 months Hours: 25 hours per week (ideally 9am-2pm, Monday to Friday) Rate: £18.92/hour Umbrella IR35: Inside IR35 Start date: Early September About the role We are looking for a detail-oriented and organised IT Service Catalogue & Procurement Assistant to join … time role based on-site in Ipswich, supporting the smooth delivery of IT goods and services across the organisation. You will play a key part in managing the IT Service Catalogue - the list of standard equipment and repeatable IT services available to staff - and supporting colleagues with procurement processes. Your work will help ensure that staff have the right … technology in place to deliver excellent services. What you'll be doing Administer and update the IT Service Catalogue, ensuring information is accurate and up to date Provide equipment and peripherals to staff in line with agreed processes Monitor stock levels and liaise with colleagues to ensure availability Handle standard and non-standard service requests, following the correct More ❯

SharePoint L1 support. Knowledge of cloud printing, Starlink satellite devices, and mobile device setup (iPhone/iPad). ITIL certification or strong process knowledge. Excellent communication, problem-solving, and customer service skills. Ability to work onsite, occasionally out of hours, and travel to other sites if required. Additional Information Department: IT Infrastructure Working Pattern: 100% onsite, MondayFriday (with More ❯

Able to assist with client facing meetings both on site and via teams • Ability to work across multiple projects and supporting the engineering team • Carrying out engineer audits • Ensuring customer expectations are consistently met • Managing workload effectively • Quality Management • Achieving company KPIs for attendance in line with client SLAs • Collaboration and teamwork • Problem-solving • Delivering exceptional customer service More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

professional inbound follow-ups Present and promote software solutions to accounting firms and other business clients Contribute creative ideas to improve outreach and generate high-quality leads Deliver exceptional customer service throughout the sales cycle Represent the business at trade shows, exhibitions, and industry events Consistently meet and exceed weekly KPIs and revenue goals Collaborate with internal teams More ❯

Job Title: IT Service Catalogue & Procurement Assistant Location: Endeavour House, Russell Road, Ipswich IP1 2BX Rate of Pay: Up to £14.59 per hour PAYE Working Hours: 25 hours per week, 5 hours per day Type: Temporary Role - 12 Months Opus People Solutions are working with Suffolk County Council to recruit for a IT Service Catalogue & Procurement Assistant. Purpose … of the job To assist with the maintenance and management of the Service Catalogue for the IT Service, providing IT goods and services to the organisation. You will be a positive contributor to IT services so we deliver cost effective, reliable and agile solutions that support the business transformation programmes of the council. Day to day tasks Assist … with the administration of the IT Service Catalogue which provides standard equipment and repeatable services. Provide equipment and peripherals to customers of the service as per the current delivery arrangements. Work with colleagues to ensure sufficient stock is available. Maintain additional supporting information for equipment and services available via the IT Service Catalogue. Assist with the Standard More ❯