Platform Support Analyst
- Hiring Organisation
- Pearson Whiffin IT & Digital
- Location
- Maidstone, Kent, South East, United Kingdom
- Employment Type
- Permanent
ensure service excellence. You will be a motivated and analytical support professional with a passion for problem-solving and delivering excellent customer service. Essential Skills & Experience Minimum 2 years' experience in a technical support, application support, or platform support role. Previous experience working within a SaaS environment. Strong troubleshooting … diagnostic tools. Experience with service desk, ticketing, or call logging systems. Comfortable working with data platforms and analysing data-related issues. Excellent communication skills with the ability to engage confidently with both technical and non-technical stakeholders. Strong organisational skills with the ability to manage multiple priorities ...