6 of 6 Customer Experience Jobs in Lanarkshire

Performance Data Analyst Location: Eurocentral (must live locally or drive due to location) Salary: £35,000 to £40,000 depending on experience Hours: Monday - Friday, 7am-5pm (e.g., 7-3 or 8-4), plus 1 in 5 weekends (7-3 Sat & Sun), with RDOs typically following - 37.5 hour week Contract: 3-6 months initially As a Performance Analyst, you … ll use data to improve customer experience and operational performance across our delivery teams. You'll work closely with regional management and the Field Team to identify risks, provide insights, and support business improvement through data-driven strategies. You will be office based, with some flexibility after training to work hybrid. Key Responsibilities: Analyse complex delivery and customer … clearly to senior managers to support operational understanding What We're Looking For: Advanced Excel skills (formulas, pivot tables, Power Query, Macros, VBA) and strong Microsoft Office proficiency Proven experience in analytical roles managing large data sets Excellent communication and relationship-building skills at all levels Ability to translate data insights into actionable business improvements Strong problem-solving skills More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on for further information on this exciting opportunity. Search is an equal opportunities recruiter and we welcome applications More ❯

client aim to make a difference to every learner and inspire them to succeed. Their mission drives everything they do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future. If our clients mission and this opportunity resonates with you, we want to hear … SPILL Local discounted gym membership Enhanced maternity and paternity scheme (2 years service) Monthly Head Office Visits What’s the job? As a Data Coach, you’ll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our apprentices. With robust support and … training, you’ll be responsible for providing a first-class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally. You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship, by developing their skills, knowledge and behaviours through a range of More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer More ❯

with their customers?An innovative software solutions provider is searching for a dynamic Head of Sales to spearhead their mission to expand market reach, drive revenue, and deliver exceptional customer experiences. This is a rare opportunity to step into a senior leadership role where youll own the entire growth function from sales and professional services to customer success … Take ownership of the sales pipeline from prospecting through to close, including outreach, demos, proposals, and negotiations. Lead and inspire a high-performing team , spanning Sales, Professional Services, and Customer Success, fostering a culture of performance, collaboration, and customer-first thinking. Drive revenue targets, reporting on KPIs such as new revenue growth, customer acquisition rates, and sales … trends and competitor insights , translating them into compelling value propositions and strategic opportunities. Work closely with Product and Technical teams to align go-to-market plans and deliver seamless customer experiences. Manage financial forecasting, resource planning, and billing processes related to recurring revenues and professional services. About You Were looking for someone who brings: A proven track record of More ❯

to a car and driving licence Fantastic opportunity here to join a growing software company who are seeking a strategic and service-driven manager to lead and evolve the customer support team. It’s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of … IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of … ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical skills, with the ability to use performance data and customer feedback to drive decisions. Apply online or call Alasdair More ❯