Customer Success Manager
Manchester, Lancashire, United Kingdom
Sideways 6
to help manage and prioritise a varied customer base Plan and engage in strategic interactions with customers where the customer realises value from the interaction and where we gain insight to future opportunity Maintain alignment on outcomes, value-measurement, change management and adoption strategy Analyse and respond to customer health data (Identify churn risk and work towards solutions to … business needs, and communicate new features and functionality of the product on a regular basis Function as the customer advocate and translate customer usage and feedback into actionable insights for how we can better serve our customers Maintain accurate and timely data and context for all accounts enabling billing, forecasting, and crisp decision making Responsible for More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: