1 to 25 of 27 ITIL Jobs in Lancashire

/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune, SCCM, Active Directory ...

VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup ...

fast-paced environment Desirable: Experience in a multi-site or fast-paced operational business Exposure to IT projects (rollouts, migrations, upgrades) Knowledge of ITIL practices Full UK driving licence What we are looking for: A practical, hands-on support engineer who is comfortable working directly with users Someone who takes ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

Windows environments Experience in a 2nd line or senior IT support role Ability to mentor and support junior colleagues Good understanding of ITIL or structured service desk processes (formal certification not required) Strong communication skills and stakeholder management ability Customer-focused approach with a proactive attitude What Our Client Offers ...

Strong documentation skills (plans, budgets, risks, timelines) Strong stakeholder management Nice to Have Exposure to Microsoft tech stack (365, Azure, Windows Server) Knowledge of ITIL/service management frameworks Awareness of architecture frameworks (TOGAF) Certifications such as PRINCE2, PMP, AZ-900, MS-900 Experience in digital transformation/hybrid cloud ...

Skills: Required: 7+ years of experience working with Technology or in engineering, technology fields Proven knowledge and understanding of standard IT service delivery, ITIL and Agile practices. Proven experience in technical product management or technical product delivery. Deep understanding of business/processes and high-level understanding of high-quality ...

hours major incident rota when required What you'll bring Experience within IT Service Management, Service Operations, or Managed Services Good understanding of ITIL principles Experience coordinating incidents, changes, or operational activities Strong communication skills with the confidence to engage technical and non-technical stakeholders Excellent organisation and attention ...

Azure, Windows Server, and Linux expertise Experience with enterprise backup and disaster recovery solutions Proven technical leadership and major incident management experience Knowledge of ITIL service management and change control Scripting and automation experience (PowerShell and/or similar) Why Join? Join a business where you'll be the technical ...

integration What You'll Bring Proven experience as a Technical Architect across diverse technology domains Strong knowledge of frameworks such as TOGAF, Archimate, ITIL, Prince2 Excellent analytical, problem-solving, and stakeholder communication skills Experience in matrixed, fast-paced delivery environments Strong organisational and project leadership capability Hands-on exposure ...

with excellent attention to detail. Ability to manage multiple priorities and work effectively in a fast-paced environment. Desirable Skills PowerShell, AWS, MySQL, Grafana, ITIL knowledge If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your ...

value. You will: Own and deliver the Digital & IT strategy and operating model Modernise infrastructure, Microsoft 365, identity, Azure and device estate Establish strong, ITIL aligned service management foundations Strengthen security, compliance and data protection Lead implementation and optimisation of Dynamics 365 or similar business platforms Drive systems integration, automation ...

environment (SaaS preferred). Proven experience managing application support teams, ideally within a SaaS or hosted software environment. Strong working knowledge of ITSM frameworks (ITIL) and experience actually implementing or improving structured support processes. Demonstrated ability to plan and manage software releases, including customer communications and controlled rollout. Experience managing ...

with NIST CSF, NCSC or UK Government security guidance Experience in Defence sector or highly regulated environments Exposure to audit, assurance or ISMS processes ITIL alignment Key Deliverables Standardised and aligned incident and vulnerability management processes Consistent supplier reporting and lifecycle governance Evidence models supporting audit and assurance Established transition ...

work effectively both independently and as part of a team. Excellent communication and interpersonal skills. Experience in using IT systems and software. Familiarity with ITIL best practices is advantageous but not required. Benefits: Exposure to a professional IT environment. Opportunity to develop IT and customer service skills. Competitive contract rates. ...

investigating problems, developing solutions and taking appropriate timely action to resolve them Applicants must have GCSE Maths and English or equivalent in addition to ITIL Foundation or a willingness to work towards it Successful applicants will be required to pass Recruitment Vetting prior to commencing their role. Please be aware ...

culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk ...

operations, ensuring system uptime, ticket response, and resolution SLAs are met. Oversee site infrastructure, networking, endpoints, and security in collaboration with Group IT. Implement ITIL-aligned processes for incident, change, and asset management using Freshservice. Take ownership of support services following the handover from managed service company, ensuring full local ...

Fi. Monitor and support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory … PowerEdge, HP ProLiant, NetApp, Palo Alto, SonicWall, Check Point, UniFi, Aruba, Veeam, Bitdefender, PRTG, SQL Server, MySQL, IIS, Apache, WSUS, and related technologies. Desirable ITIL Foundation. Microsoft certifications. VMware experience. Exposure to cybersecurity, SIEM, and MDR solutions. This is an excellent opportunity for a motivated IT professional looking to broaden ...

multitask in a busy environment. Excellent communication — patient, approachable, and skilled at explaining tech simply. Familiarity with ticketing systems (Jira Service Management ideal) and ITIL basics. Relevant qualifications (GCSEs/diploma/degree in IT-related field) advantageous. Desirable: Microsoft 365 certifications, ITIL Foundation, full UK driving licence. Practical Details ...

Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft 365, SharePoint, Teams and Power Platform Experience delivering training, enablement or digital adoption … initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

efficiently Maintaining and optimising Cisco and Fortinet technologies Monitoring infrastructure performance and ensuring service availability Contributing to infrastructure projects and service improvements Working within ITIL-aligned processes to deliver high-quality IT services Helping to safeguard business-critical systems and data What We're Looking For Strong networking and security … Cisco CCNA, Fortinet NSE4, or equivalent certification Educated to GCSE Level (Level 2) or above Desirable Qualifications Computer Science degree or equivalent industry experience ITIL Foundation Certificate ITIL Intermediate Certificate – Operational Support & Analysis Module (training can be provided) Why Apply? This is an excellent opportunity to join a highly professional ...

priorities Desired Skills: Experience of Project Management within an IT environment Experience of working within the Logistics industry would be an advantage Knowledge of ITIL service support principles Good training and presentation skills Good technical appreciation Knowledge of applications used within Best Food Logistics Education or Equivalent Experience: Recognised accreditation … Project Management (eg Prince, Agile) would be an advantage Recognised accreditation in ITIL would be an advantage About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash ...

outcomes DESIRABLE Connectivity and SIP: Exposure to connectivity, SIP, networking and security architecture Migration Experience: Experience supporting large-scale migrations and multi-site deployments ITIL Experience: ITIL-aligned operational experience Solutions Architecture Background: Background in solutions architecture or senior pre-sales engineering BENEFITS Hybrid Working: Structured hybrid working scheme ...

availability Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed services … availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach and strong sense of ownership This role would suit someone from a background such as: SQL Server ...