20 of 20 ITIL Jobs in Lancashire

degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/ ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully ...

Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience with Windows Server, Active Directory, Group Policy, and FSLogix. Strong understanding of ITIL processes and enterprise support models. Operations VMWare, HyperV, XenServer, Invanti Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt). Analytics ...

support, with supervisory responsibilities within a Service Desk environment. Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory). Familiarity with ITIL or other best practice frameworks. A passion for delivering outstanding customer service. Ready to take the next step in your IT career? Apply now and help ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded ...

ability of managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available Experience and knowledge of service management frameworks (ITIL - Incident, Problem, Change and SLAs). Demonstrable experience of producing and rapidly delivering minimum viable solutions, results focused with ability to prioritize the most impactful ...

helpdesk DESIRABLE BUT NOT ESSENTIAL Experience supporting web-based applications (ideally SKYVISITOR or similar platforms) Familiarity with HubSpot CRM/Service Hub Understanding of ITIL principles (incident, problem, and change management) Basic knowledge of APIs, integrations, or data handling Training Velocity apprenticeship training programmes are delivered virtually by our fully ...

small IT projects and documentation Experience: Strong customer service skills Willingness to learn and develop Basic IT support experience (1st line) CompTIA A+/ITIL/Microsoft fundamentals (nice to have) A great step-up role for someone building their IT career. ...

Logic Apps or BI tools Experience with Power Automate, Power Apps or basic JavaScript/C# Understanding of workflows, UI configuration, or system administration ITIL awareness or experience in a structured support environment Please get in touch ASAP if you are interested - Kamilla Ryan see below) ) Modis International Ltd acts ...

Identify repeat issues, outages, or degradation • Coordinate escalations with Technicians and Engineers • Support downtime and change communications Service Management, Reporting and Process Improvement • Support ITIL-lite processes, i.e., Incident, Request, Problem, Knowledge • Maintain troubleshooting guides and technical FAQs Technical Administration • Assist with basic device configuration and setup • Support imaging ...

service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked extensively within a Service driven ITIL environment. Key Responsibilities: Support all server and desktop based operating systems and applications Strong experience with virtualisation tech such as VMware and Nutanix Experience with ...

consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data sensitivity. (Desirable) Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable) Disclosure and Barring Service Check This post is subject ...

background of managing suppliers and service performance Confident stakeholder engagement and influencing skills Background in enterprise applications (HR/Finance systems preferred) Understanding of ITIL/service management principles Experience working with cloud-based technologies People leadership experience (direct or Matrix) Hybrid working (2 days onsite) - 25-30 days holiday ...

have a preternatural ability to stay calm when three 'Priority 1' issues hit at once, keeping the team focused and the client reassured. ITIL Mastery: You don't just know the framework; you know how to adapt it to the real world without the red tape. Obsessively Proactive: You hate ...

Role The main duties and responsibilities of this role include: Provide first-line technical support Apply technical understanding to categorise incidents accurately Support ITIL-lite processes i.e. (Incident, Request, Problem, Knowledge). Assist with basic device configuration and setup. Maintain asset register and support asset lifecycle processes. Support college events ...

Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (e.g., monitoring, CMDB, service desk, automation … autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional ...

multitask in a busy environment. Excellent communication — patient, approachable, and skilled at explaining tech simply. Familiarity with ticketing systems (Jira Service Management ideal) and ITIL basics. Relevant qualifications (GCSEs/diploma/degree in IT-related field) advantageous. Desirable: Microsoft 365 certifications, ITIL Foundation, full UK driving licence. Practical Details ...

ensure contractual service obligations are met Experience Required Proven experience in a Service Manager or IT Service Delivery role Strong working knowledge of ITIL/ITSM frameworks Experience managing SLAs, OLAs and supplier performance Background in leading major incident management Ability to engage and influence senior stakeholders ITIL certification ...

with a focus on delivering exceptional service. Desirable Skills & Experience Experience working in a manufacturing environment or hybrid project/BAU settings. Knowledge of ITIL principles or relevant certifications (eg, ITIL, PMI, Prince2). Prior experience shaping or improving a service desk function. Robert Walters Operations Limited is an employment ...