1 to 25 of 59 ITIL Jobs in the North West

service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics, dashboards, and management information, using ...

environment, for everyone. Your skills and experience Experience working within an IT Service Management (ITSM) environment, with a strong understanding of Event Management and ITIL best practices. Ability to monitor and analyse IT events, alerts, and service performance data to identify trends, risks, and potential service issues. Experience working with ...

infrastructure or service operations, including at least two years in a supervisory or management role. Experience managing IT services within a medium-sized organisation. ITIL Foundation or equivalent certification desirable. Relevant Microsoft or cybersecurity certifications advantageous. Experience with motor claims technology is advantageous but not essential. Interested in knowing more ...

degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/ ...

degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/ ...

manage multiple priorities within a fast-paced environment. If you bring this, you'll stand out Microsoft, Apple, Endpoint Management or Infrastructure certifications. ITIL certification. Experience supporting large-scale enterprise or retail environments. Experience delivering endpoint migrations and transformation projects. Knowledge of automation and scripting technologies such as PowerShell, Bash ...

practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial. How you'll work Technical expertise is important ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

improvements. Ability to build effective relationships with colleagues, customers, and suppliers. Experience coaching, mentoring, or developing team members. Excellent communication and organisational skills. Qualifications ITIL Foundation qualification. GCSE English and Maths (or equivalent). Full UK driving licence. Why join RBH? This is a fantastic opportunity to make a genuine ...

Privilege Management. • Tier 0 administration and privileged access models. • CrowdStrike, Zscaler and security platform integrations. • Experience in highly regulated or secure environments. • Knowledge of ITIL operational support models. • Experience supporting large-scale enterprise identity programmes. Security clearance Appointment requires Security Check (SC) clearance. For this vacancy, applicants must have resided ...

Tenable. Experience with Microsoft Power BI, Microsoft Fabric and data visualisation. Experience with Microsoft Copilot, Azure AI Services or enterprise AI technologies. Knowledge of ITIL service management. Exp Person Specification Qualifications Essential ------- Desirable Role Requirements Degree in Information Technology, Computer Science or equivalent practical experience. Proven experience supporting enterprise Microsoft … Tenable. Experience with Microsoft Power BI, Microsoft Fabric and data visualisation. Experience with Microsoft Copilot, Azure AI Services or enterprise AI technologies. Knowledge of ITIL service management. Experience supporting Cyber Essentials Plus, ISO 27001 or NHS compliance frameworks. Experience working within an NHS or regulated healthcare environment. Disclosure and Barring ...

management of certificates and key exchanges and the diagnosing of networking issues. You will follow IT Service Management best practice, using frameworks like ITIL, Agile and Scrum to ensure service and operational processes run smoothly and deliver value for the end user community, this includes: Proactively and reactively raising ...

interest in bringing in AI tools that help teams work better Nice to have: Mitel MiVoice or similar telephony, Dell PowerEdge and enterprise storage, ITIL, Intune or Action1, experience developing and onboarding AI solutions, and time in an FCA-regulated business. How they work They'll look for someone ...

Teamcenter architecture, BMIDE, workflows, or access controls Experience supporting integrations with ERP or MES platforms Familiarity with SQL, scripting, or log analysis tools ITIL Foundation certification or similar Remote working with occasional trips to site. Candidates will need to have SC in place already, due to the urgency around start ...

stakeholder management skills. Ability to work independently in a fully on-site support environment. Flexibility to align with UK working hours when required. Desirable ITIL Foundation certification or higher. Experience with device provisioning and near-zero-touch deployment processes. Experience supporting users within Defence or other highly secure environments. Experience ...

minimum 3 years experience in a third line support role. Desirable: Professional certification Broadcom VMware Certified Professional MCP/MCSA/MCSE/RHCSA ITIL Foundation certificate Work Experience, Skills and Knowledge: Good organisational and communication skills. Communicate effectively at different levels working collaboratively to a common goal. Ability ...

Management (PAM) or Endpoint Privilege Management. • Tier 0 administration and privileged access models. • CrowdStrike, Zscaler and security platform integrations. • Highly regulated or secure environments. • ITIL operational support and large-scale enterprise identity programmes. Security clearance Appointment requires Security Check (SC) clearance. For this vacancy, applicants must have resided continuously ...

equivalent in or in an IT related subject or equivalent experience GCSE English and Maths (grade A-C, or 4 and above) Desirable ITIL Foundation MSCE MCP Knowledge and Experience Essential Knowledge of IT Hardware such as PCs, tablets and printers An excellent understanding of Microsoft Operating systems and applications ...

Problem solving and troubleshooting skills Understanding of security principles and endpoint solutions Excellent written, communications and documentation skills. Excellent Customer Service Worked within an ITIL service management model or qualification Office365 support experience Basic network knowledge Understanding of security, server, virtualisation and cloud solutions support Grow with Acorn: At Acorn ...

remote 2nd line support and on-site field engineering. To ensure that digital services are safe, reliable and user-centred. Establish, embed and maintain ITIL-aligned processes (Incident, Request, Problem, Change, Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high-quality support for the Trust … teams to improve resolution and reduce repeat issues. Maintain strong knowledge sharing, SOPs and self-service resources to support first contact resolution. Process & Governance (ITIL) Manage ITIL processes (Incident, Request, Problem, Change, Knowledge) and support CAB to ensure safe, governed change. Assets, Security & Leadership Oversee asset and device lifecycle, ensuring ...

delivery and collaboration tools (i.e. DevOps, SharePoint. MS Teams, Asana). Demonstrates the Guinness Behaviours. Desirable skills: Experience of cloud adoption projects. Experience of ITIL Principles & processes. Housing sector industry experience. Essential qualifications: Professional qualification in Project Management PRINCE2, APM or similar. Educated to degree level or equivalent professional experience. ...

Windows 11, and Microsoft 365 administration. Directory Services: Solid grasp of Active Directory user administration and basic Windows Server environments. Methodology: An active ITIL certification and a firm understanding of structured support processes. Core Skills: Basic networking knowledge, excellent communication skills, and a strong appetite to learn new technologies. Nice ...

services across all hospital sites. The post holder is accountable for the performance and continuous improvement of enterprise IT Service Management (ITSM) aligned to ITIL, ensuring digital services are resilient, responsive, and clinically safe, directly supporting patient care and operational effectiveness across a complex multi-site environment. The role operates … operation of IT Service Management across the UHL Group, ensuring consistency of service delivery across sites while maintaining local responsiveness. This includes embedding ITIL-aligned practices (incident, change, problem, service level management) and ensuring service reliability for critical clinical and operational systems, where failure would directly impact patient safety. Success ...

performance of critical business applications. The role will include monitoring and supporting business-critical applications, investigating and resolving production incidents in line with ITIL processes, and working with engineering teams to improve application reliability, performance, and operational resilience. You will also leverage monitoring and observability tools to proactively identify issues ...

service environments. Desirable Experience Experience working on HMRC, government, or public sector accounts. Knowledge of hybrid cloud and multi-cloud storage architectures. Familiarity with ITIL-based service management practices. Experience delivering infrastructure modernisation programmes. Understanding of security and compliance requirements within government environments. If this is the role ...