1 to 25 of 141 ITIL Jobs in the North West

desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working What's on Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous holiday leave More ❯

desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Job Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous holiday leave package and More ❯

desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Job Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous holiday leave package and More ❯

a related field. Knowledge of IT infrastructure, cloud services, and digital transformation environments. Familiarity with tools such as Microsoft 365, ServiceNow, Jira, or OCM-specific platforms. Certifications in Agile, ITIL, or similar frameworks. Experience using digital communication, collaboration, and training tool Reference: AMC/RHU/OCM #ryhu More ❯

response, vulnerability management, threat management, information risk management, data leakage protection, identity & access management, technology areas includes Unix/Linux, Windows, Databases, or Middleware storage technologies or Networks. Additionally, ITIL service management processes including Incident, Problem and Change, Data Backup and Recovery. Knowledge of new and emerging technology, cyber security, and resilience risks and mitigating controls. Relevant professional qualifications (e.g. More ❯

Collaborate with the service desk team to analyse support trends and raise awareness of recurring or widespread issues Help maintain and improve internal IT support procedures, ensuring compliance with ITIL v4 and ISO standards Contribute to internal knowledge bases and customer self-service tools Participate in on-site customer visits as needed Who We’re Looking For Essential: 10+ years More ❯

interpersonal skills Strong analytical and problem-solving skills Ability to manage multiple projects and priorities Focus on continuous service improvement and value delivery Qualifications: Certifications in Azure (desirable) and: ITIL Foundation Agile methodologies Behaviours: Self-motivated, proactive, and organised Flexible and positive attitude Committed to driving business improvements Stay current with emerging cloud and automation technologies If you're ready More ❯

interpersonal skills Strong analytical and problem-solving skills Ability to manage multiple projects and priorities Focus on continuous service improvement and value delivery Qualifications: Certifications in Azure (desirable) and: ITIL Foundation Agile methodologies Behaviours: Self-motivated, proactive, and organised Flexible and positive attitude Committed to driving business improvements Stay current with emerging cloud and automation technologies If you're ready More ❯

recovery sectors Experience with 'Salesforce’ Experienced in working with VMWare, HyperV and containerised virtualised environments Experience of Ansible, Terraform or similar mass automation tools Awareness of security frameworks and ITIL best practices Strong problem-solving, analytical and writing skills Comfortable working independently or as part of a team Training/Coaching end-users in Microsoft best practices BENEFITS Secure reserved More ❯

recovery sectors Experience with Salesforce Experienced in working with VMWare, HyperV and containerised virtualised environments Experience of Ansible, Terraform or similar mass automation tools Awareness of security frameworks and ITIL best practices Strong problem-solving, analytical and writing skills Comfortable working independently or as part of a team Training/Coaching end-users in Microsoft best practices BENEFITS Secure reserved More ❯

etc. VMware, Azure, Office 365, LAN/WAN and Email hygiene tools Cisco, Meraki, Palo Alto and VoIP technologies Familiarity with: Cybersecurity principles and cloud infrastructure ITSM platforms and ITIL-based service management Windows systems installation, maintenance and troubleshooting Experience supporting both on-site and remote international users Strong communication and documentation skills Microsoft 365 Fundamentals certification (desirable) Cisco Call More ❯

etc. VMware, Azure, Office 365, LAN/WAN and Email hygiene tools Cisco, Meraki, Palo Alto and VoIP technologies Familiarity with: Cybersecurity principles and cloud infrastructure ITSM platforms and ITIL-based service management Windows systems installation, maintenance and troubleshooting Experience supporting both on-site and remote international users Strong communication and documentation skills Microsoft 365 Fundamentals certification (desirable) Cisco Call More ❯

Intune, SCCM, JAMF). Familiarity with Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and bonus opportunities More ❯

regular events such as concerts & first team matches. What we are looking for • 3-5 years' experience in a 2nd Line Support position • Knowledge of Service Management processes e.g. ITIL • Excellent level of customer service and demonstratable experience of dealing with senior members of staff • Demonstratable experience of following policies and procedures in a consistent manner • Previous experience operating within More ❯

or financial services industry (a plus) Ability to multi-task and manage priorities with little supervision Strong communication skills Willingness to work in rotational shifts and on national holidays ITIL experience (advantage) Our Culture and Benefits BNY Mellon has received numerous awards including Fortune's Most Admired Companies, Bloomberg's Gender Equality Index, and others. We offer highly competitive compensation More ❯

Knowledge: A minimum of one years recent experience working in a technical help desk or IT service desk role. Familiarity with key IT concepts and commonly used terminology. Previous ITIL experience is desirable. Previous customer service training is desirable. Experience with shift working, including unsociable hours, is desirable. Competencies and Skills: Excellent interpersonal, written, and verbal communication skills. Ability to More ❯

experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/Information Security. ITIL Foundation. Batchelor Degree in Computer Science. Strong stakeholder management, able to influence and negotiate at all levels. Attention to detail and accuracy of work. Experienced at making informed decisions, against More ❯

systems integration testing, Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated More ❯

roles. Proficiency in Microsoft 365, Windows OS, and endpoint management tools. Familiarity with Azure AD, MFA, SSO, and compliance/security protocols. Strong problem-solving and stakeholder communication skills. ITIL knowledge or certification is a plus. More ❯

Proven experience as a Service Delivery Manager or similar role. Excellent client relationship management skills, with the ability to build rapport and trust with senior stakeholders. Strong understanding of ITIL framework and best practices for service management. Experience managing service level agreements (SLAs) and performance reporting. Proven ability to manage risks, issues, and escalations effectively. Excellent communication, interpersonal, and presentation More ❯

implement controlled changes Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows More ❯

router faults. Competency demonstrated in supporting products and services such as Managed and Wholesale DSL, FTTC, EFM, EAD, EoFTTC. Perform Openreach Co-op calls and escalation management. Understanding of ITIL frameworks Excellent communication skills in English, both written and verbal. Strong organisational skills and the ability to work under tight deadlines. More ❯

configuration and management iSCSI SAN technology, Dell EqualLogic & NetApp SANs Microsoft Windows Server ADFS, SSO, MFA Microsoft Exchange Server Office 365 Windows VDI, VMware Horizon Capacity monitoring and planning ITIL AWS and or Azure (desirable) Personal and other skills Able to manage complexity: Accepts and works with ambiguity and complexity; Learns from past experiences and translates this into action; Shares More ❯

and supporting cloud environments. Knowledge of Office 365 tools including Exchange, SharePoint, Teams, Intune, and hybrid setups. Proactive mindset with excellent troubleshooting, documentation, and communication skills. Working knowledge of ITIL practices is preferred. Desirable Technical Stack: LAN/WAN/DNS networking Microsoft Windows Server & Linux administration Azure IaaS & PaaS services Office 365 & Intune Security tools and vulnerability remediation Virtualisation More ❯

The desire to learn and the ability to maintain high levels of performance whilst working in what can be a high pressure environment. Although not essential a knowledge of ITIL, Microsoft Windows, Office and Active Directory would be advantageous, however appropriate training will be provided. You must have a flexible approach to your work whilst at the same time being More ❯