1 to 25 of 143 ITIL Jobs in the North West

service towers. Knowledge of ITSM best practices, including Request Management, Incident Management, Service Level Management, and Supplier Management, with a good understanding of ITIL frameworks. Experience monitoring service request performance, analysing trends, producing management information, and identifying opportunities to improve service quality and customer experience. Strong analytical, organisational, and problem ...

audiencesExcellent analytical, organisational, problem-solving, and communication skillsExperience producing change metrics, compliance reporting, and management information to support service governance and decision-makingKnowledge of ITIL frameworks, SIAM operating models, and enterprise digital platforms (e.g. Microsoft ecosystem) is beneficialWe are a Disability Confident EmployerCapgemini is proud to be a Disability Confident ...

cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform (Cortex XSIAM ...

Continual Service Improvement (CSI), Service Management, Service Governance, or Service Integration within complex multi-supplier IT environments.Strong understanding of SIAM principles, ITSM practices, and ITIL frameworks, particularly Continual Improvement, Incident, Problem, Change, Service Level, and Supplier Management.Experience identifying, prioritising, managing, and delivering service improvement initiatives, improvement plans, and benefits realisation ...

presenting insights to technical and business stakeholders.Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.Strong analytical, stakeholder management, problem-solving, and communication skills, with experience working with suppliers to improve performance and capacity outcomes.We are a Disability Confident EmployerCapgemini ...

ownership of issues and sees them through to resolution. Think Apple Genius Bar standards of customer care, backed by genuine technical troubleshooting ability. Desirable ITIL knowledge or certification. Familiarity with ISO 27001 . Experience working within a regulated or highly structured environment. An understanding of incident, problem and change management. ...

Experience with Enterprise Backup & Replication Platforms UniFi Network Omada SDN Peplink SD-WAN Keeper Security Microsoft Defender Cyber Essentials and/or ISO 27001 ITIL Environments Core Technology Areas The successful candidate can expect to work extensively with: Microsoft Azure Microsoft 365 Windows Server Active Directory Entra ID Intune Exchange ...

follow Ability and desire to learn about the systems we support Ability to prioritise your own workload and manage expectations Qualifications/Certifications (Preferred) ITIL Foundation AZ-104 — Microsoft Azure Administrator SC-300 — Microsoft Identity and Access Administrator Other relevant Microsoft or specialist certifications (e.g. AZ-500, MS-102) Technologies ...

reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service performance data to identify risks, compliance issues, improvement opportunities, and drive enhanced operational resilience.Excellent leadership, stakeholder management, and communication ...

Microsoft 365 (Exchange Online, Teams, Intune) Azure Virtual Machines, SSO, MFA and SAML Hyper-V, FortiGate and Mimecast ITIL Foundation Cyber Security interest or experience Legal applications such as iManage, Aderant or BigHand This is a fantastic opportunity for an Infrastructure Engineer or Infrastructure Analyst looking to join a business ...

response, operational leadership, or service management. Deep understanding of Incident Management, Problem Management, Change Management, Operational Resilience, and Business Continuity disciplines. Strong knowledge of ITIL principles and industry best practices. Broad understanding of enterprise technology environments, infrastructure, cloud services, payments processing, and production operations. Strong understanding of governance, controls, risk ...

improvement initiatives. Analytical mindset with experience in data interpretation, reporting, and trend analysis. Understanding of SLA/KPI frameworks and service management principles (e.g., ITIL desirable). Calm and decisive under pressure Highly organised with strong attention to detail Clear and confident communicator Proactive problem-solver Strong commercial and customer ...

lead technical projects and transition solutions into BAU Qualifications Microsoft certifications (or willingness to work towards) in areas such as Azure, Security or Infrastructure ITIL certification (desirable) Why join FCHO? First Choice Homes Oldham is a housing association providing safe,affordableand high-quality homes across Oldham and the surrounding areas. ...

services, not simply managing BAU. Experience operating within a large-scale, complex or rapidly scaling organisation. Strong senior stakeholder and supplier management experience. Extensive ITIL/service management knowledge, including major incident management. Experience developing service governance, operating models and performance frameworks. A strong focus on continuous improvement, operational resilience ...

part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Communication and presentation skills ITIL V3/V4 Foundation Operational Major Incident Management experience Able to interact with clients at all levels Flexibility to work between 7am and 6pm including ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

/CD practices desirable with experience of Terraform preferredSecurity tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial. Personal and other skills Able to manage complexity and ambiguity, seeking the information ...

practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial. Personal and other skills Able to manage complexity and ambiguity, seeking the information ...

Tier 0 administration and privileged access models. Familiarity with CrowdStrike, Zscaler, and security platform integrations. Experience supporting highly regulated or secure environments. Knowledge of ITIL-based operational support models. Experience supporting large-scale enterprise identity programmes. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident ...

VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup ...

VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup ...

Experience of the development of design and documenting technical solutions Proactive and logical approach to fault identification, troubleshooting and problem solving. Working knowledge of ITIL What we are looking for: Network technologies; All LAN/WAN components, routing and protocols Windows Server and storage architecture solutions MS Exchange and messaging ...

DevOps, SharePoint, MS Teams and Asana. Essential Qualifications: Professional qualification in Project Management (PRINCE2 or APM) Desirable Qualifications Certified Scrum Master, experience with D365, ITIL principles or the housing sector. Role profile : https://jobs.guinness.org.uk/rps/TechnologyDeliveryManager.pdf To find out more about the key responsibilities ...

Ansible and Python to improve consistency and efficiency. Manage vendor relationships, technology lifecycles, procurement planning and proof-of-concept evaluations. Produce technical documentation, support ITIL Incident, Problem, Change and Request Management processes, contribute to CAB activities, mentor engineers, provide expert stakeholder advice, maintain compliance with ICT standards and deliver high ...

appropriate actions. Ability to produce clear technical documentation, reports and security recommendations. Ability to communicate effectively with technical and non-technical stakeholders. Understanding of ITIL/service management principles and the ability to manage and prioritise multiple activities. Commitment to keeping up to date with emerging technologies, threats and cyber ...