1 to 25 of 65 ITIL Jobs in the North West

maintained and stock replenishment is fulfil. Person Specification Qualifications Essential Educated to GCSE level or equivalent relevant experience. Desirable Higher National Certificate or Diploma in IT, or equivalent experience. ITIL Foundation Certificate. Experience Essential Recent experience in a technical support role, including installation and configuration services. Experience supporting Microsoft Office products as well as webbased applications. Using and supporting Microsoft More ❯

days in the office once the team is established. Experience required : Education - Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus Experience - Previous experience in a service desk or technical support role is essential. 2 year's experience or more is desirable Technical, training & skill levels More ❯

or equivalent knowledge, skills and experience GCSE English and Mathematics grade C or equivalent Evidence of continued professional development Full UK Driving Licence with access to a vehicle Desirable ITIL Foundation MSCE MCP Knowledge Essential Knowledge of IT Service Management (ITSM) Systems and Expert technical knowledge of IT Hardware such as PCs, tablets and printers Knowledge of IT "best practice More ❯

guidance and coaching to junior team members. Share knowledge and best practices to enhance team performance. Certifications desired: Microsoft 365 administrator certification or other relevant Microsoft certifications are desired. ITIL Foundation certification v4.0 (preferred) Full UK driving licence Experience required: Proven experience with at least 2 years in a similar role providing 2nd line IT support. Strong knowledge of Microsoft More ❯

to work independently and collaboratively across teams. Preferred Experience: Minimum 3 years' experience in a technical support role with exposure to a range of technologies and platforms. Familiarity with ITIL processes and best practices. Full Driving License - occasionally required to visit Group sites. Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or equivalent. CompTIA Security+, CISSP, or similar certification. More ❯

Credentialed in one or more program/project management disciplines (PMP, PgMP, Prince2). Certified in Agile or Lean methodologies (e.g., PMI-ACP, CSM, SAFe SPC). Familiarity with ITIL/ITSM practices and enterprise portfolio governance. Experience with ALM and reporting tools such as Azure DevOps, Smartsheet, or equivalent. Proven ability to integrate Agile delivery with enterprise PMO frameworks. More ❯

independently and collaboratively with cross-functional teams. Preferred Experience: Minimum 3 years' experience in a technical support role with exposure to a range of technologies and platforms Familiarity with ITIL processes and best practices. Microsoft Certified Administrator, CompTIA or similar certification. Knowledge of scripting languages such as PowerShell. Full Driving License - occasionally required to visit Group sites. To apply, please More ❯

Basic system administration of applications Working in a technical environment with a Service Desk and associated tools Desirable Delivering continual service improvements Working within an environment that applies the ITIL Service Management framework Working knowledge of the NHS Other Requirements Essential Willing to travel Ability to work as part of a team as well as alone Willing to undertake personal More ❯

or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service Management (ITSM) tools • Knowledge of Cisco networking equipment • Understanding of ITIL frameworks • Excellent communication skills in English (written and verbal) • Strong organisational skills and ability to work under pressure About Us Comms-care, part of the Ingram Micro Group, is a More ❯

Windows 11 - Diagnose and resolve network connectivity and VPN issues - Set up and maintain meeting room AV hardware and other office network technologies - Contribute to technology updates and develop ITIL best practices - Providing support with additional IT projects IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system – Administration and support - Microsoft Stack including Office More ❯

Experience Proven experience in Cryptography, Secure Key Management, and Information Security. Hands-on expertise with HSM configuration, installation, and support. Experience managing PKI, digital certificates, and encryption key lifecycles. ITIL Foundation certification (or equivalent service management experience). Excellent analytical, communication, and stakeholder management skills. Strong attention to detail with the ability to prioritize and perform under pressure. Proficiency in More ❯

Python and Bash Solid understanding of IT security fundamentals Ability to manage SLAs and prioritise competing requirements Awareness of emerging tech trends and industry drivers Desirable skills: Understanding of ITIL and service management disciplines Strong stakeholder communication and relationship-building skills Experience supporting software development teams with infrastructure best practices Additional Information Your impact on Radius will be rewarded with More ❯

learning and innovation. Your skills and experience Experience in platform engineering using tools such as Azure or AWS, Terraform, Ansible, CI/CD pipelines, Kubernetes, and GitHub. Familiarity with ITIL frameworks and end-to-end service delivery. A background in infrastructure and networking is helpful, as is experience working in agile teams. Experience deploying enterprise cloud solutions using code-based More ❯

learning and innovation. Your skills and experience Experience in platform engineering using tools such as Azure or AWS, Terraform, Ansible, CI/CD pipelines, Kubernetes, and GitHub. Familiarity with ITIL frameworks and end-to-end service delivery. A background in infrastructure and networking is helpful, as is experience working in agile teams. Experience deploying enterprise cloud solutions using code-based More ❯

implement controlled changes Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows More ❯

The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Role Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. Log all incidents accurately and in detail More ❯

experience. Relevant subject matter qualification (e.g. Microsoft/MSCE/Azure) or equivalent knowledge, skills and experience. Evidence of continued professional development Desirable Project Management Qualification (Prince2, SCRUM, etc) ITIL Qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for More ❯

or similar role . Strong understanding of change management processes and Software Testing & QA methodologies . Hands-on experience in test planning, execution, and defect management . Familiarity with ITIL and project management practices. Skilled in Microsoft Office (Excel) and change tools (e.g., Jira, ServiceNow). Excellent analytical and problem-solving abilities. This fantastic opportunity to join a growing and More ❯

Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for end users in a predominant Windows environment. Day to day monitoring and management of infrastructure in More ❯

Terraform, or Bicep. Understanding of DevOps practices and tools, including GitHub, Azure DevOps (Boards, Pipelines, Artifacts), and observability tools like Splunk. Experience contributing to end-to-end delivery using ITIL frameworks, with a focus on collaboration and continuous improvement. Security Clearance Requirements: Ideally you will currently hold valid SC level Security clearance or at a minimum you must be eligible More ❯

Terraform, or Bicep. Understanding of DevOps practices and tools, including GitHub, Azure DevOps (Boards, Pipelines, Artifacts), and observability tools like Splunk. Experience contributing to end-to-end delivery using ITIL frameworks, with a focus on collaboration and continuous improvement. Security Clearance Requirements: Ideally you will currently hold valid SC level Security clearance or at a minimum you must be eligible More ❯

focus on client satisfaction and cost efficiency. A collaborative mindset and strong communication skills, with the ability to engage effectively with clients and internal teams. A good understanding of ITIL (V3/V4) processes and service management best practices. Awareness of cloud and end-user services, and how they contribute to operational success. A proactive, solutions-oriented approach to managing More ❯

to demonstrate equivalent knowledge, skills and experience. Relevant management qualification (e.g. ILM/Leadership Qualification) or equivalent knowledge, skills and experience. Evidence of continued professional development Desirable ILM Qualification ITIL Qualification Project Management Qualification (Prince2, SCRUM, etc) Relevant subject matter qualification (e.g. Microsoft/MCSE) or equivalent knowledge, skills and experience. Knowledge Essential Able to identify and resolve complex issues More ❯

and work efficiently to restore service as quickly as possible. Who You Are Demonstrable experience in leading Critical and Major Incidents in complex environments, with a strong understanding of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing More ❯

mentoring and developing IT teams. Exceptional organisational and communication abilities. Desirable : Experience with ServiceNow or similar ITSM platforms. CompTIA A+ or equivalent certification. Cisco CCNA or equivalent networking knowledge. ITIL Foundation understanding. Familiarity with Linux environments (beneficial but not essential). Experience scaling IT operations in a growing organisation. More ❯