1 to 25 of 61 ITIL Jobs in the North West

degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/ ...

degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/ ...

Microsoft 365 and desktop services in a Microsoft environment. · Excellent troubleshooting and problem-solving skills. · Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). · Ability to manage multiple tasks and priorities in a busy environment. · Strong customer service orientation with a positive and proactive attitude. · Excellent communication ...

role. Substantial experience of using Microsoft Office applications, and ECDL qualified (or equivalent experience). Desirable Experience working in NHS IT department Qualifications Essential ITIL Foundation 'Green badge' (or equivalent experience) MCP (Microsoft Certified Professional) or equivalent experience CompTIA A+ (or equivalent exp.) Higher National Certificate or Diploma ...

that Informatics services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), Data Protection Act (1998), Information Standards, Information Security, and compliance with NHS Information Governance. Participate in Information Governance and security as required and ensure appropriate ...

other administrative procedures associated with moves; Move workstations, peripherals and telecommunications equipment, as required; Document changes to inventory use and configuration. Requirement's ITIL V3 Foundation Certification (recommended); Microsoft Operating System/Office Certification(s) will be an asset; Advanced MS Office 365 skills; Scripting, coding skill will be considered ...

troubleshoot and resolve hardware, software, network, and system issues. line management or team lead experience Demonstrated ability to work effectively in a team environment ITIL certification or experience? Excellent communication, customer service, and interpersonal skills Experience of Service management tools eg ServiceNOW, SysAID etc Willingness to learn new skills ...

Working in a technical environment with a Service Desk and associated tools Desirable Delivering continual service improvements Working within an environment that applies the ITIL Service Management framework Working knowledge of the NHS Other Requirements Essential Willing to travel Ability to work as part of a team as well ...

with stakeholders * Proactive approach to keeping up with emerging technology trends and industry developments Desirable: * Understanding of Service Management disciplines, ideally aligned with the ITIL framework What you get in return: * £40,000-£50,000 per annum + bonus + benefits * Hybrid working (3 days in the Crewe office ...

understanding of change management processes and Software Testing & QA methodologies . Hands-on experience in test planning, execution, and defect management . Familiarity with ITIL and project management practices. Skilled in Microsoft Office (Excel) and change tools (e.g., Jira, ServiceNow). Excellent analytical and problem-solving abilities. This fantastic opportunity ...

more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms ...

Excellent communication skills & a customer-focused approach Organised, reliable & proactive Full UK driving licence & transport - Essential & non-negotiable Desirable: Relevant IT certifications (CompTIA, Microsoft, ITIL etc) Previous experience mentoring or training junior team member ...

technology solutions are “fit for purpose” and future-ready. Our ideal candidate will have: Experience supporting and maintaining business applications in a similar environment ITIL Foundation and Microsoft Azure Fundamentals certifications Strong technical skills in application support, configuration, and troubleshooting Familiarity with business process analysis and translating requirements into solutions ...

opportunities to enhance service performance and cost efficiency. Required Skills & Experience * Proven experience in service architecture or IT service design roles. * Strong understanding of ITIL framework and service management principles. * Knowledge of enterprise infrastructure and application landscapes. * Ability to create detailed service models and operational documentation. * Excellent stakeholder engagement ...

experience building and enforcing technical standards, service governance, and quality frameworks. * Excellent communication, stakeholder management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring ...

abilities in secure environments. Excellent written and verbal communication skills with the ability to produce documentation for technical and non-technical audiences Familiarity with ITIL v4, ISO 27001, Cyber Essentials Plus, and NIST frameworks Our company: Peace is not a given, Freedom is not a given, Sovereignty ...

environment Knowledge of Internet/Intranet concepts Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM Knowledge of IT Infrastructure Library (ITIL) Best Practice Project Management methodology Employer details Employer name Manchester University NHS Foundation Trust Address All MFT Sites Manchester M13 9WL Employer's website https ...

service continuity processes Working knowledge of Local Area Networks/Wide Area Networks, Server Support and Email systems Knowledge of IT Infrastructure Library (ITIL) Best Practice Desirable Previous experience in NHS IT environment Previous experience in a supervisory role Knowledge of Internet/Intranet concepts Good working knowledge of Microsoft ...

services into production/live environments. Understanding of Azure/DevOps environments would be beneficial but not a must. Strong understanding of the ITIL framework and Agile methodologies. Sound interesting? Please apply directly for more detail ...

organisational strategies. Essential Experience & Qualifications : Degree in any discipline or equivalent qualification/experience. Relevant project management qualification (e.g. PRINCE2) or equivalent experience. ITIL Foundation V4 certification. Significant experience managing and delivering IT projects. Proven experience managing project teams, including external contractors and suppliers. Experience with risk management and risk ...

processes. A genuine team player, willing to contribute ideas and support teammates. Experience with incident management and application troubleshooting is an advantage. Understanding of ITIL principles or service management frameworks is desirable, but not required. What Will Help You to Stand Out Exposure to ERP, CRM, or POS systems, especially ...

environment Knowledge of Internet/Intranet concepts Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM Knowledge of IT Infrastructure Library (ITIL) Best Practice Project Management methodology Attributes Essential Provide and receive information on IM&T matters which may be complicated Ability to analyse situations/information ...

responsible for meeting IT Service Desk SLA's and achieving KPI's Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials. Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured. Lead and manage ...

youll thrive under pressure and deliver profitable, workable solutions. Youll be familiar with best practices in design methodology and Telco business processes (eTOM or ITIL), and have a solid understanding of the technologies within customer estates. Knowledge of High-Level Design, Low-Level Design, Bill of Materials, project costing ...

Specification located under the supporting documents heading. Person Specification via application form Essential 1 year Service Desk Experience 2 years Customer Service Experience Desirable ITIL Foundation Level 4 Knowledge of NHS systems and processes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions ...