4 of 4 Incident Management Jobs in Lancashire

DevOps teams, driving automation, improving processes. Key Responsibilities Lead and manage IT system administration for UK operations. Oversee initial IT setups, SaaS systems, and incident management processes. Drive automation of manual processes and implement best practices. Collaborate with engineering teams on cloud and platform projects (Atlassian, Rovo … . Provide stakeholder management, take full ownership, and proactively identify improvements. Mentor and guide team members as the function scales. Tech Stack & Skills Core: Python, PowerShell, M365, Salesforce. Cloud/Platform: Atlassian suite, SaaS systems. Desirable: ServiceNow, familiarity with SDLC. Strong understanding of incident management and regulated ...

quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams … requests, problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident Management routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual ...

Clearance - Manchester Based or ability to travel to Manchester.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution Assist in the setup and maintenance of network configurations, including TCP/IP settings Document all support ...