15 of 15 Incident Management Jobs in Lancashire

best practices in service delivery processes. Monitor performance metrics and produce regular reports for senior management. Coordinate with cross-functional teams to align technology services with business goals. Support incident, problem, and change management processes effectively. Drive the adoption of innovative solutions to enhance service delivery. The Successful Applicant A successful Service Delivery Manager should have: Strong experience … in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes. Detailed experience working within a DevOps organisation, collaborating with Development teams, Architecture, Devops teams, and business teams. Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). A solid technical background with strong understanding … of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments. Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements. Familiarity with Azure stack, cloud platforms, and infrastructure, with practical experience in managing Azure services and automation. Hands-on experience with Azure Automation, PowerShell, or similar More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

is maintained at target level. To sign off, when delegated by the DPO, technical, logical and/or information design and data protection risk assessments. Act as lead Duty Incident Manager on a shared rota basis to manage information security and personal data breaches in accordance with defined incident management processes, ensuring impacts and risks are appropriately … and mitigated; Generic Duties To manage the team's delivery against agreed targets and quality standards. To lead and manage change in own area and within the wider PHSO management community. To manage, support, develop and coach the team enabling high performance. To participate in learning & development activity and professional development as required in relation to the role. To … rights legislation. Knowledge, experience and expertise in assessing new technologies, concepts, ideas and/or suppliers to ensure security and legislative compliance. Knowledge and experience of risk and opportunity management with information and technology risk management desirable. Experience of delivering continuous and demonstrable improvements and of using data manipulation, analysis and performance/management information techniques to More ❯

are appropriately patched and maintained to minimise vulnerabilities. Ensure standards are adopted across Service Teams. Mentor and support Service Teams on appropriate use of cloud resources. Contribute to service management processes covering change control, incident management and DR. Operate in a fast-paced agile environment, balancing an operational mindset with the need to deliver. The ideal skills … across network, backup, observability, security and governance. Experience at managing security of systems in line with ISO27001, Cyber essentials or NIST standards. In-depth experience with Identity and Access Management, including Privileged Access In-depth experience with Terraform, IaC and associated pipeline management. Experience managing Windows and Linux servers and associated services, e.g. Directory Services. Experience with cloud native … serverless architectures. Experience with disaster recovery and service management principles and processes. Good understanding of agile and modern software engineering and development practices. Experience across a range of the following technologies: CloudFront, WAF, AWS Firewall, API Gateway, Transit Gateway AWS VPN, Zscaler ZPA, AWS Identity Centre, Microsoft Entra AWS Backup, AWS Systems Manager, Security Hub, Guard Duty, Microsoft Defender More ❯

achieved through our next-generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and, most importantly, investing in our people. We are expanding our site IT Management team following a recent promotion by hiring a Factory IT Manager to lead IT-related operations in a high-volume, fast-paced semiconductor manufacturing site. What our Factory IT … staff or contractors on-site, including a dedicated Factory Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to … understanding of IT networking, databases (SQL, Oracle), server (Windows, Linux), storage systems, and virtualization Familiarity with cybersecurity frameworks and regulatory compliance relevant to semiconductor manufacturing Excellent problem-solving, project management, and communication skills Ability to lead cross-functional teams and manage multiple priorities in a high-pressure environment Ability to work on-site full-time with occasional travel to More ❯

with data for the organisation. You will be responsible for managing and maintaining the data architecture • Ensure that your team provides expert advice to project teams and oversees the management of the full data product life cycle • Look forward and outwards, acting as a role model in how you approach continuous learning and gaining knowledge in emerging technologies and … sign off, when delegated by the DPO/AD DS&P, technical, logical and/or information design, data and privacy risk assessments and requirements • Act as lead Duty Incident Manager on a shared rota basis to manage information security and personal data breaches in accordance with defined incident management processes, ensuring impacts and risks are appropriately … identified, assessed and mitigated • Lead and manage change in own area and within the wider PHSO management community • Manage, support, develop and coach the team enabling high performance • Participate in learning & development activity and professional development as required in relation to the role • To contribute to an environment of continuous improvement and excellence • Provide excellent customer service to all More ❯

Major Incident Manager, ITILUp to £625 per dayManchester/Hybrid working - 3 days on site Operating in a 24/7 on call environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of Problem … and NI will be deducted at source. Skills and experience required: - Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem … Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality More ❯

role The Information Risk and Policy Officer plays a critical role in protecting PHSO's information and people. They will maintain the information and cyber security risk, third party, incident, and vulnerability registers to provide the senior information risk group with accurate and consistent status information. The Risk and Policy Officer will be responsible for ensuring the accuracy and … consistency of the information incident and data breach reporting process. They will use their analytical skills to identify themes and trends in threats, vulnerabilities, and information breaches, using excellent written and presentation skills to communicate threat intelligence and information risks across PHSO. A part of the role will be to proactively develop expertise in practical cyber security, and manage … to colleagues and partners. • Contribute to the data protection impact assessment process to ensure a consistent and compliant approach to high-risk data processing. • Produce regular reports for performance management and business planning as requested. • Positively partner with colleagues to address information risk in a proportionate, pragmatic manner. • Work towards accreditation in Industry recognised qualifications in data protection and More ❯

Protection Act Goal-oriented, committed, and ability to work independently Teamwork capabilities Construction Industry experience Experience working in a startup environment or similar Ensures smooth IT operations: IT project management at STRABAG Manage multiple concurrent IT projects and coordinate all relevant activities in a workstream setting up new capabilities for large civil engineering projects, procuring new systems, and integrating …/Common Data Environments, contractor communication, environmental monitoring, data reporting. Manage IT project risks and their mitigation activities. Coordinate the transition from service delivery to operations in terms of incident management, knowledge, asset management, and training. Manage procurement and scoping efforts, considering both project and divisional aims. Provide regular reporting on progress, risks, and subcontractor and system More ❯

support role, ideally within an applications or software support environment Familiarity with ServiceNow ITSM Strong organisational and communication skills (verbal and written) Excellent understanding of support ticketing systems and incident management practices Proven ability to troubleshoot and resolve issues independently, or escalate appropriately A collaborative mindset, comfortable working in a dynamic, fast-paced environment Knowledge of AWS, Datadog … Splunk (VictorOps) Familiarity with ITIL processes (or similar support frameworks) Experience working within regulated environments Experience with KPI/Dashboard reporting and maintaining activity reports Proven ability to manage incident handovers effectively Microsoft, CompTIA, or other technical certifications (desirable) A continuous improvement mindset and a passion for delivering excellent user experiences The Perks: 25 Days Holiday, with the option More ❯

sit at the heart of our engineering operations, bringing together SRE principles and modern platform engineering practices. This includes combining principles of SRE - such as service-level reliability, observability, incident response - with platform engineering practices like GitOps, Infrastructure as Code, DevSecOps automation, and self-service enablement, to help development teams ship faster, safer, and more cost-efficiently. What you … ll be doing: Designing and operating highly reliable, scalable, and secure Azure-based platforms Applying SRE principles like SLOs, observability, and incident management to drive service reliability Building Infrastructure as Code using Terraform (v1.7+) and GitOps workflows Enabling teams through platform tools, reusable Terraform modules, and self-service infrastructure Enhancing CI/CD pipelines (Azure DevOps, YAML-based … services (SQL, Cosmos DB, ADF, Functions, Logic Apps, etc.) Improving monitoring and alerting with Datadog, Grafana, ELK, and proactive failure detection Participating in the on-call rota and leading incident response workflows and blameless postmortems Coaching engineers, upskilling teams, and contributing to a culture of continuous improvement Driving cost awareness through FinOps practices and automated budget controls What we More ❯

end-users can access their business applications wherever they are. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Essential Duties and Responsibilities: As a competent 3rd Line Team Leader, you will be able to provide … and colleagues as requested in a timely manner in line with the client's support contracts. You are required to provide reactive and pro-active technical support services and incident management for the following types of work: Monitoring and maintaining systems and networks Installation and configuration of systems Diagnosing faults on both hardware and software Solving technical and … level responsibilities: Testing and evaluating any new tech/applications/processes Training of new employees Being an escalation point for your 2nd and 3rd Line colleagues Problem ticket management conduct root cause analysis Project Work Ticket queue management, prioritising and allocating work as necessary Maintenance of technical documentation Keeping yourself informed of all on-going projects and More ❯

to good practice. Ensure stakeholders are balancing ethical, technological and commercial considerations when using or designing new tools for customer data. Provide expert guidance and constructive challenge to senior management and employees on data protection obligations and good practices. Act as the primary point of contact for regulatory authorities, including the Information Commissioner’s Office (ICO). Collaborate with … business units to implement privacy-by-design principles in new projects, systems, and processes. Raise awareness and provide training on data protection principles across the organisation. Data Subject Rights & Incident Management: Provide second line oversight of data subject requests (e.g., Subject Access Requests, right to erasure, data portability). Oversee data breach response plans and ensure timely reporting … DPIAs) for high-risk processing activities. Key Competencies & Skills: In-depth knowledge of data protection laws, regulations, and current good practice including how AI impacts data protection and data management in our industry. Strong analytical, technical and problem-solving skills to assess compliance risks, with working knowledge of data privacy issues with key emerging technologies. Excellent communication and stakeholder More ❯

development and adherence to good practices. Ensure stakeholders consider ethical, technological, and commercial factors when designing or using new customer data tools. Provide expert guidance and challenge to senior management and employees on data protection obligations and best practices. Act as the primary contact for regulatory authorities, including the ICO. Collaborate with Technology, Legal, HR, and other units to … implement privacy-by-design in new projects and systems. Raise awareness and provide training on data protection principles across the organisation. Data Subject Rights & Incident Management: Oversee data subject requests such as SARs, right to erasure, and data portability. Manage data breach response plans and ensure timely reporting to regulators and individuals. Supervise records of processing activities (RoPA More ❯

platform and associated applications and underpinning processes are monitored and optimised for efficient operation within the squad. Integration with our alerting systems for the respective platform to facilitate effective incident management. Tool Development: Build tools aligned with the relevant framework and strategy to support the platform. Security and Compliance: Threat modelling and risk assessments. Continuous Improvement: Leverage test automation More ❯