2 of 2 Proactive Management Jobs in Lancashire

scalable cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic …/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills for the Senior ...

Following a promotion, we are recruiting for a proactive and customer focused 1st Line Support Engineer to join our Service Desk team supporting the delivery of our On Demand Service Desk offering. This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive … tickets, from initial logging to closure, to uphold service transparency and efficiency. Escalate critical issues to the Service Desk Coordinator and Team Lead, ensuring proactive communication and resolution. Deliver exceptional customer service, fostering positive client relationships and ensuring high satisfaction levels. Experience and Skills: To be successful, you should ...