15 of 15 Service Management Jobs in Lancashire

a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning my mentoring junior team members. You will be a Service Owner for several services including Azure and Devops. A typical day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and … implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally, both externally and internally Presenting and reporting in person and virtually and curating communication to key stakeholders This … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our More ❯

About BDO BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and … believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly … and operations in the Global IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies. Working with the More ❯

hour (umbrella) - may be negotiable Role Description Background We are seeking a dynamic and experienced Head for our clients Digital Networks Product Group. The role will be responsible for management of a portfolio of network products, mainly delivered by a major provider of networks services, across multiple networks and security tiers. The ideal candidate will have a strong background … in product management across digital infrastructure, excellent communication skills, and a passion for creating innovative solutions that enhance employee productivity and collaboration. The role will be responsible for executing a product strategy that aligns with business goals, while ensuring that the network offerings meet the evolving needs of our users, including meeting required national security requirements. You will initially … be working within digital transformation programmes to build new digital networks offering, selecting and on-boarding a supplier, transitioning them into service and then working with them to transform network services and technologies across multiple security tiers. Accountability The Head of Digital Networks Product Group is responsible for executing the organisation's network strategy, including a major programme of More ❯

discovery, and innovation. Our IT Services team plays a crucial role in enabling this mission, supporting the technologies that underpin teaching, research, and everyday University life. We're reimagining service delivery for a digital-first future and we're looking for someone who can help us shape that journey. The Opportunity We're looking for a Service Delivery … with stakeholders across academic faculties, professional services, suppliers, and technical teams to foster open dialogue, manage expectations, and advocate for the value and impact of IT services. Whether facilitating service reviews, managing major incidents, leading continuous improvement initiatives or mentoring team members, your ability to lead with empathy, clarity, and purpose will be central to your success. What You … ll Be Doing Service Leadership: Take ownership of IT services across their lifecycle - from initial transition through to retirement, ensuring quality, consistency, and alignment with business needs. Stakeholder Engagement: Build authentic and productive relationships with colleagues across the University. Lead regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to More ❯

people in it by delivering stable, cloud first, secure by design, user focused services that improve employee effectiveness. Main duties of the job This role is responsible for live service management across multiple platforms and services to ensure service availability, performance and process maturity. The scope includes c. 30 inhouse built services such as the NICE Website … role liaising with teams across NICE providing a bridge between projects/programmes and the operation/support of the ongoing services. o Drive the development and maturity of service management processes, including incident, problem, change, and configuration managemento Work with teams/functions across NICE to define service support models, service level/experience level … agreements (SLAs/XLAs) and operational level agreements (OLAs)o Work with DIT multi-disciplinary teams to provide assurance and planning expertise for service transitions to live enabling beneficial changes to be made with minimum disruption to IT services.o Chair the DIT Change Advisory Board (CAB) as required; take lead role in managing emergency changes and priority 1 incident More ❯

are on the hunt for an experienced Platform Support Manager to be based in Stockport or Preston. The Platform Support Manager is an essential investment in stability, scalability, and service excellence as the company grows, this is a pivotal leadership role at a transformative moment in the company's growth. With increasing contracts, clients, and platform usage, the demand … confidence in a £1bn+ enterprise. Ensures Stability & Scalability: As OCU grows, this role safeguards platform performance, incident resolution, and system resilience, minimizing downtime risks while enabling seamless scaling. Enhances Service & Client Satisfaction: By leading a high-performing support team, this role ensures faster issue resolution, better onboarding for new contracts, and an improved user experience across all platforms. Supports … integrating new acquisitions, managing vendor relationships, and optimizing IT operations, ensuring OCU’s platforms support its £1bn+ business expansion with confidence. Skills and Experience 5+ years of direct line management and leadership experience in an enterprise-scale IT or platform support function. • Proven expertise in IT service management, incident response, and problem management within a large More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … processes for system functionality. Lead planning and execution of release and deployment activities. Take ownership of the operational health of digital platforms, ensuring security, availability, and performance. Implement ITIL service management processes, including incident, problem, and change management. Champion innovation in operational processes. Implement configuration management and ensure documentation of configurations, releases, and changes. Lead and inspire … Strong interpersonal and communication skills with the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

Job title: Service Change Analyst Location: Preston - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £35,000 dependent on experience What you'll be doing: In this role you will support: The Service Change Team with management and maintenance of a … appropriate resources assigned with ultimate aim to keep the delivery timescales on target Delivery of mitigation plans when Risks & Issues are identified Successful delivery of an agreed set of service changes using effective change delivery ways of working such as Agile and Scrum The Service Change Managers ensuring that key Stakeholders and End Users are fully aware of … the up-and-coming IT changes by creating and presenting communication plans/supporting material Creation and delivery of management style reporting that clearly explains progress against our key goal, deliverables and planning Your skills and experiences: Essential: Experience of supporting delivering change to IT Services Service Management experience/Knowledge of working with or for outsourced More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of More ❯

Stockport campus. With a strong presence in the high-volume retail insurance sector, CDL has pioneered developments in aggregator, web, and telematics solutions, including connected home, enrichment, and self-service features. Our robust and innovative technologies enable our customers to succeed in the competitive UK insurance market. We foster a collaborative and creative culture, employing agile methodologies to deliver … maintenance of user guides, release notes, and product enhancements, working closely with product, development, and support teams to create reference materials that clarify software features and functionality. Joining our Service Management department, you will have a strong customer focus and excellent communication skills. Your role involves creating and reviewing technical documentation for diverse audiences, with a focus on … and Kanban Proficiency in Microsoft Office Ability to collaborate with customers, developers, and product owners Commitment to quality and producing high-standard user documentation Strong customer focus and deadline management Willingness to learn and develop professionally Aware of single-sourcing methodologies Additional beneficial skills: Experience with Technical Authoring tools like MadCap Flare or Adobe RoboHelp Knowledge of version control More ❯

It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web, and telematics space, including connected home, enrichment, and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative … guides, release notes, and product enhancements. You will work closely with product, development, and support teams to create reference materials to help users understand features and functionality. Joining our Service Management department, you will have a strong customer focus and excellent communication skills. We seek a Junior Technical Author/Writer capable of creating and reviewing technical documentation … to £30,000 per annum. Benefits Hybrid working (2 days in the office at SK4 2HD) Flexible working arrangements Starting 25 days holiday, increasing to 30 with service Recognition as a top employer for nine consecutive years Training and development opportunities Career progression pathways Health and wellbeing programs Virtual activities, lunch and learns, social meetups Life and health insurance More ❯

networks capability Going to market to source network and workplace providers Setting up and operationalising the new roles Collaborating with new suppliers to establish effective working relationships Overseeing IT service management functions Managing service strategy and tactical changes Leading a team, including three direct reports Job Requirements: Experience in product management within the IT, defence, or … security industry Proven background in roles such as Product Owner, Head of Networks, Product Manager, or Network Operations Manager Strong strategic and tactical change management skills Understanding of IT service management principles Proficiency in collaborating with and managing suppliers Excellent team leadership and project management capabilities Job Details: Location: Preston or Frimley (Hybrid working arrangement initially … remote) Contract Duration: 9 months Start Date: ASAP Security Level: BPSS + SC in flight, UK Eyes Only Contract Type: Inside IR35 If you have significant experience in product management within the defence or IT sectors and are ready to lead a dynamic team focused on digital networks, we encourage you to apply now to join our client's More ❯

innovative company Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Business Systems Team The Business Systems Team areresponsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners and Softcat Stakeholders. Success. The Softcat Way. At Softcat we … of technology to the next level. You will be developing across a range of database, middleware and web solutions that underpin critical areas such as Sales, Finance, Operations and Service Management. Working closely with our Architecture/Design team you will ensure that development work is completed in line with the core principles outlined in our IT Strategy and … Release Management Processes Supporting the Solution Architects by inputting into the solution design process Working closely with Business Analysts, Testers and other stakeholders during the development life cycle Developing a range of solutions across our web application, database, and middleware estate Joining daily stand ups and sprint planning/review sessions Testing - unit testing and peer review We'd More ❯