23 of 23 Service Management Jobs in Lancashire

seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery … across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements Build strong relationships with internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability ...

that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Digital Certificate Management Consultant Location: Inverness or Preston (5 days onsite) Duration: 31/03/2027 Pay Rate: £537 to 581 per day all-inclusive (PAYE … through Umbrella) Must Have: Must Be Sc Cleared (active) Role Description: About the role you’re considering The Digital Certificate Management Consultant operates within the Operational Integrator (OI) function within a multi-supplier (SIAM) environment and is responsible for governing, coordinating, and assuring digital certificate management activities across ...

Security Incident Management Analyst Contract | 3 Positions Available Location: Inverness or Preston (5 Days Onsite) Rate: £440 - £480 per day (Inside IR35 Contract Duration: 6 months Clearance Required: Active SC Clearance About the Opportunity A leading consultancy is seeking three experienced Security Incident Management Analysts to join … within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, you will play a key role in coordinating and governing security incident management activities across multiple service providers. This position focuses on ensuring incidents are effectively tracked, reported, escalated, and evidenced throughout their lifecycle, while maintaining ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

Environments & Release Lead Manchester (Hybrid Working) Competitive Salary + Excellent Benefits Are you an experienced Release, Change, or Service Transition professional looking for an opportunity to shape and improve enterprise-wide release management practices? A leading organisation within the Healthcare/Retail sector is seeking an Environments & Release … ensuring technology changes are delivered safely, efficiently, and with minimal disruption to business operations. You'll work closely with technical teams, project stakeholders, service managers, and third-party suppliers to ensure environments are available, releases are controlled, and deployments are delivered successfully. The Role As the Environments & Release Lead ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

Role Title: Vulnerability Management Lead Duration: contract to run until 31/03/2027 Location: Inverness or Preston. Hybrid Rate: up to £644 p/d Umbrella inside IR35 Clearance required: Sole UK Nationality with Active SC Clearance. Role purpose/summary he Senior Vulnerability Management Consultant … operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of vulnerability management across a complex multi-supplier environment. The role is responsible for ensuring suppliers manage vulnerabilities consistently, effectively, and in accordance with client policy, regulatory requirements, and risk appetite. Working across security ...

Preston | 5 days onsite Initial Contract to 31/03/2027 Pay : £500 - £600 Status: Inside IR35 Role Description: The Senior Security Incident Management Consultant operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of security incident management across a complex … lead for incident governance, the consultant provides a consolidated view of incident risk, drives supplier accountability, and supports continual improvement across the incident management lifecycle. Key Responsibilities: Security Incident Governance Own and govern the security incident management framework across suppliers Define and maintain: Incident classification criteria Escalation models ...

technologies. Working alongside experienced IT professionals, you'll gain exposure to a wide range of technologies including Microsoft 365, Microsoft Intune, Entra ID, service management platforms and AI-powered tools such as Microsoft Copilot. This is an exciting opportunity to join a globally recognised business at a time … user guides, knowledge articles and IT documentation Monitoring IT systems and escalating incidents where required Working with third-party IT providers and helping track service performance Supporting digital transformation and AI implementation projects across the UK business Maintaining accurate records within our IT service management platform Applying ...

Role: Service Desk Manager Location: South Manchester Salary: £50,000–£60,000 Job Description We are currently working with a growing and well-established technology business in South Manchester who are looking to appoint an experienced Service Desk Manager to lead and develop their support function. This … exciting opportunity for an experienced technical professional who is ready to take the next step into senior management. The role will combine technical leadership, service delivery, people management, customer engagement and pre-sales support. Responsibilities Lead and develop the technical team, including recruitment, mentoring and performance management. Oversee ...

About the Role We are seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ServiceNow IT Operations Management capabilities within a complex enterprise environment. The successful candidate will bring strong hands-on ITOM expertise, with a particular focus on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery . You will work closely with customer stakeholders, technical teams, and delivery functions to design scalable solutions aligned with ServiceNow best practice and business requirements. Key Responsibilities Lead architecture and solution design activities across ServiceNow ITOM implementations. Define technical architecture ...

Vulnerability Management Consultant - Preston, UK Up to £550 per day Inverness or Preston, 5 days onsite Must hold active SC clearance and be a sole UK national 5-month initial contract length ABOUT THE CLIENT: Our client is a major organisation delivering complex technology and security services within … highly regulated environment. You will work within a multi-supplier environment, supporting the governance, coordination and visibility of vulnerability management activities. We are looking for experienced Vulnerability Management Consultants to join the team. THE VULNERABILITY MANAGEMENT CONSULTANT ROLE: As a Vulnerability Management Consultant, you will support ...

lead the application architecture strategy within a complex enterprise environment. In this role, you will define application roadmaps, establish architecture standards, oversee application portfolio management, and ensure alignment between business objectives and technology solutions. Working closely with business stakeholders, technical teams, and architecture communities, you will drive application modernisation … change programmes. Responsibilities: Lead the application architecture strategy, defining the vision and roadmap for application solutions across a major business area. Oversee application portfolio management activities, including application rationalisation, lifecycle management, and obsolescence planning. Design and maintain application architecture blueprints aligned to business goals and enterprise standards. Collaborate ...

National The Opportunity We are looking for an experienced ServiceNow ITOM Technical Architect to support the design and delivery of ServiceNow IT Operations Management capabilities within a large-scale, complex enterprise environment. This is a key architectural role where you will provide technical leadership across ServiceNow ITOM solutions, helping … delivery of scalable, secure, and maintainable solutions. Key Responsibilities Lead architecture and solution design activities for ServiceNow ITOM implementations. Define technical architecture across: Discovery Service Mapping Event Management Cloud Discovery CMDB Provide governance and technical assurance across delivery teams. Design integrations between ServiceNow and enterprise monitoring and infrastructure ...

PAYE THROUGH UMBRELLA Role Description: We are seeking an experienced ServiceNow ITOM Architect to support the design and delivery of ServiceNow IT Operations Management capabilities within a complex enterprise environment. The successful candidate will provide architectural leadership, solution design expertise, and guidance across key ITOM modules while ensuring alignment … ServiceNow best practice and client requirements. Key Responsibilities Lead architecture and solution design activities for ServiceNow ITOM implementations. Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery and CMDB. Provide governance and assurance across ServiceNow delivery teams. Design scalable and maintainable integrations between ServiceNow and third ...

Customers and Employees. So, what are you waiting for? Join a community that cares about you! More about your role As our IT Asset Management Lead, you will take ownership of the end-to-end lifecycle of IT assets across the organisation.You'lllead the ITAM function, ensuring assets … devices areprocured, tracked, issued, refreshed, and disposed of efficiently and securely. Working closely with Service Desk, Field Support, Procurement, Finance, and technical teams,you'llmake sure the right assets are available at the right time to support colleagues. You'llbe responsible formaintainingaccurateand reliable asset data, ensuring strong governance, andprovidingclear ...

Vulnerability Management Analyst Preston or Inverness (Hybrid) £40k - £50k per annum + benefits Must be a sole UK national and eligible for Security Clearance Are you a cyber security professional with a passion for vulnerability management? Do you thrive on coordinating remediation, engaging suppliers, and turning technical risk … your next big move. We're recruiting on behalf of a global technology and business transformation leader, currently looking to bring five Vulnerability Management Analysts into a high-performing Security Operations team. This is a fantastic opportunity to join a growing cyber security function at a genuinely exciting time ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

operational excellence of the organisation. Key Responsibilities: As the Quality and Compliance Administrator, the successful candidate will be responsible for: Documentation and Policy Management: - Administering and maintaining company documentation, policies and operational records. - Ensuring all documents are accurate, current and securely stored. - Coordinating updates with senior leaders and maintaining … records of policy reviews. Digital Apprenticeship Service Management: - Overseeing the day-to-day management of the Digital Apprenticeship Service. - Ensuring accurate records for apprentices, employers and programmes are maintained. - Monitoring apprenticeship agreements and resolving discrepancies. Management Information System Oversight: - Maintaining accurate and up-to-date records ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Join our Network Service Operations team as Network Engineer in the next step to transform the DWPs datacentre and remote site network infrastructure into leading edge technologies. … network security principles and technologies including next-generation firewalls, VPNs, encryption and authentication, with experience applying security controls in live environments. Incident, problem and service management: Proven experience providing 3rd line support and managing incidents, problems and changes using ITSM practices, including proactive monitoring and service improvement. ...

develop in depth knowledge of: IT fundamentals (hardware, software, operating systems) Networking principles (TCP/IP, DNS, DHCP, LAN/WAN) Cybersecurity fundamentals ITIL service management principles Cloud technologies (Microsoft 365/Azure basics) Responsibilities: First-line technical support Networking & infrastructure support Cybersecurity & compliance Hardware & software deployment Documentation ...