4 of 4 Customer Engagement Jobs in Leeds

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

will help shape product enhancements, deliver partner roadmap initiatives. This role provides an excellent opportunity to develop skills in product strategy, partner management, customer engagement, and decisioning solutions. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person … products, partners and services. Contribute to proposition development, product discovery activities, and business case creation for new product enhancements and opportunities. Gather and analyse customer, partner, market, and competitive insights to identify opportunities for product improvement and innovation. Assist with prioritisation of product initiatives, balancing customer needs, commercial ...

product strategy, proposition, priorities, and lifecycle decisions, while partnering closely with Business Development and other client‐facing teams on go‐to‐market planning, market engagement, and commercial execution. The Role As a Senior Product Manager, you will: Shape the direction and lifecycle for one or more products, balancing market … market planning, and launch readiness. What You’ll Do Strategic & Product Leadership Identify, validate, and prioritise market, client, and user needs through research, engagement, and analysis, translating insight into clear product decisions. Lead product positioning and proposition development for assigned products, and work with senior leadership and commercial colleagues ...

Doing: Define and own the product vision, roadmap and long-term strategy. Take full ownership of the product backlog, ensuring priorities are aligned with customer needs and business goals. Lead product discovery activities, including customer interviews, feedback sessions and market research. Translate customer and commercial insights into … engineering teams. Work closely with development teams throughout the delivery lifecycle, supporting agile ceremonies and driving successful outcomes. Make informed prioritisation decisions that balance customer value, technical feasibility and commercial impact. Track product performance through KPIs and OKRs, using data to guide decision-making. Collaborate with sales, customer ...