26 to 50 of 51 ITIL Jobs in Leeds

enterprise asset management platform. Nice to Have Experience implementing or enhancing Hardware Asset Management tooling and processes. ServiceNow experience, particularly within Hardware Asset Management. ITIL Foundation certification. ServiceNow CSA or CIS-HAM certification. Experience working within a large retail, logistics or multi-site environment. ITAM certifications such as CHAMP, CSAM ...

enterprise asset management platform. Nice to Have Experience implementing or enhancing Hardware Asset Management tooling and processes. ServiceNow experience, particularly within Hardware Asset Management. ITIL Foundation certification. ServiceNow CSA or CIS-HAM certification. Experience working within a large retail, logistics or multi-site environment. ITAM certifications such as CHAMP, CSAM ...

first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests are handled effectively in line with agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support … support, covering both user-focused and infrastructure-focused issues. Ensure incidents and service requests are progressed within agreed SLAs and operational targets. Follow ITIL processes and ITSM guidance, maintaining alignment with global IT standards. Act as a technical escalation point and expedite issues to specialist teams where required. Maintain clear ...

ServiceNow solutions Certified ServiceNow System Administrator Certified Implementation Specialist in at least 3 product suites (particularity ITSM, ITOM, ITBM, SAM and HR) Certified in ITIL Foundation (v3 or v4) Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions ...

before launch What You’ll Bring: Proven experience managing critical (S1–S3) incidents with a strong track record of resolution leadership. Strong understanding of ITIL practices, including incident, problem, and change management. Ability to lead cross‐functional and vendor teams during high‐pressure events. Experience with incident data analysis ...

Enjoy working collaboratively as part of a team and be passionate about delivering excellent service and outcomes for users across the organisation. Understanding of ITIL principles and experience working within structured Incident, Problem, Change and Service Request management processes. About Us In return for your commitment, we will offer ...

seeking a Cyber Security Lead to steer a high-performing security team, protect client data, and align IT security services with ISO27001 and ITIL frameworks. You will drive cloud security, vulnerability management and incident response across the firm. The role requires leadership, deep security expertise, and the ability to collaborate ...

Infrastructure team, focusing on operational excellence rather than project work. You will administer enterprise firewalls and security controls, implement improvements and work within an ITIL-aligned change-management framework. #J-18808-Ljbffr ...

improvements across ticket handling, incident resolution and service reporting. Working with global stakeholders, you will shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...

Service Delivery Manager (CCTV) role Hybrid role with two days in the office Responsibilities include CCTV service management and performance improvement Requires degree and ITIL qualification Experience in managing IT or Operational Technology services About the job. As part of the development of our Digital Services function, we are recruiting … fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or 5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

mentor junior engineers, deputise for the Service Desk Team Leader, and communicate with customers professionally, logging accurate time entries and notes. This role requires ITIL-aligned operations, strong troubleshooting, and the ability to work with cross-functional teams, sometimes on client sites. #J-18808-Ljbffr ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

Excellent understanding of IT Service Management (ITSM) principles and experience working withan ITSM platform/tools such asFreshService, ServiceNow, Jira Service Management, or equivalent ITIL Foundation (minimum),ITIL Practitioner/Intermediate/Managing Professional Demonstrated experience managing Incident Management, Problem Management, Change Managementand Service Level Management Knowledge of IT infrastructure ...

looking for Leading an Application Support, Software Support or Technical Support team. Managing major incidents, escalations and service recovery activities. Working within an ITIL-aligned support environment. Incident, Problem and Change Management expertise. Service management platforms such as Jira, ServiceNow or similar. Strong stakeholder management and communication skills. Experience coaching … developing team members. Healthcare software or health technology environments. SaaS and cloud-hosted solutions. ITIL Foundation certification or higher. Understanding of NHS or other regulated healthcare environments. Monitoring and observability tools. We offer an environment where people are empowered to grow, learn and contribute to meaningful work. You'll join ...

performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage customer escalations, service reviews and key client relationships. Champion ITIL processes, including Incident, Problem and Change Management. Improve ticket management, workflows, documentation and operational efficiency. What We're Looking For Proven Service Desk Management experience … management, leadership and performance management skills. Technical background to at least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. ...

performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage customer escalations, service reviews and key client relationships. Champion ITIL processes, including Incident, Problem and Change Management. Improve ticket management, workflows, documentation and operational efficiency. What We're Looking For Proven Service Desk Management experience … management, leadership and performance management skills. Technical background to at least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. ...

incidents, problems, or unsatisfactory performance. Collects and reports on supplier performance data. Qualifications Essential Educated to postgraduate diploma/degree level or equivalent experience. ITIL Foundation V3 or V4, VeriSM Foundation or equivalent experience. Desirable ITIL Practitioner or equivalent experience. Prince 2 Agile Foundation or equivalent experience. Disclosure and Barring ...

Hybrid role with two days in the office per week Accountable for ITIL Service Management practices Requires strong experience in ITIL framework and service delivery Focus on continuous improvement and customer experience Commitment to a diverse and inclusive working environment About the job. As part of the development … digital solutions across the transport network. As Lead Service Delivery Manager at National Highways, you will be accountable for the effective delivery of coordinated ITIL Service Management practices across our Corporate IT estate and operational environments. Working closely with our Service Management provider, senior stakeholders, suppliers and colleagues across ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Cprime is anAI-first, human-centeredpartner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients ...

will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL processes, conduct service reviews, and act as the main point of contact for project transitions. #J-18808-Ljbffr ...

system/process experience, ideally with Autodesk, Asta PowerProject and Salesforce experience. You will be proficient in MS Office, SharePoint, and have knowledge of ITIL and IT Best Practice. To be successful in this role you will be an effective communicator at all levels with the ability to develop excellent … system/process experience, ideally with Autodesk, Asta PowerProject and Salesforce experience. You will be proficient in MS Office, SharePoint, and have knowledge of ITIL and IT Best Practice, and have experience with Microsoft Power Automate for workflow and process automation. WHAT WE OFFER Competitive salary & bonus Flexible working- this ...

National Highways is recruiting a Lead Service Delivery Manager to oversee ITIL-aligned service management across our Corporate IT estate and operational environments. The role reports to the Digital Services function, driving service quality, improvement and excellent customer experience while coordinating with a Service Management provider, suppliers and internal stakeholders. ...

Change Management, upgrade projects, and liaise with suppliers across an IT Application Estate. Proficiency in Autodesk, Asta PowerProject, Salesforce, MS Office, and SharePoint, plus ITIL knowledge, is essential. Flexible hybrid role with two days in Leeds and strong documentation skills expected. #J-18808-Ljbffr ...

GRADUATE IT SYSTEMS SUPPORT x2 - LOGISTICS - ITIL, LINUX, SQL - WMS, WCS Client: Global provider of integrated intralogistics systems, market leading cutting-edge automated warehouse logistics systems: WMS/WCS for some of the largest complex enterprise scale organisations internationally. You are: A Computer Science Graduate (*with own car*) & demonstrable commercial … experience of: IT Systems Support - ITIL, Linux, SQL, WMS, WCS Intralogistics - Automation, Operational, Process Incident Management & Operational support experience Key Stakeholder, Client Engagement The Opportunity Exciting opportunity to join and grow and develop with market leading global player, with a strong culture that is scaling significantly and rewards achievers Shortlisting ...