1 to 25 of 27 Customer Service Jobs in Liverpool

that support millions of customers and businesses every day. Through ambitious digital transformation, we're creating simpler, faster and more reliable services that improve customer experiences and enable colleagues to work more effectively.The Chief Digital and Information Officer (CDIO) Group plays a critical role in this transformation, designing, delivering … operating some of the UK's most important digital services. As a Service Owner, you'll be at the forefront of ensuring these services remain resilient, secure and customer-focused while continually evolving to meet changing business and user needs.This is an exciting opportunity to lead strategic service ...

commercially minded Operations Manager to provide strategic leadership, oversight and governance across all operational activities supporting MBL, ensuring the coordinated delivery of outstanding customer, retailer and corporate client outcomes. Working through a matrix of cross-functional teams, the role is accountable for operational performance, service excellence, commercial delivery … Create a Plan Work with the Partnerships Director to develop and deliver the operational vision and strategy for MBL, ensuring alignment with divisional objectives, customer expectations and commercial growth plans. Establish operational priorities, performance measures and service standards across all functions contributing to customer and client delivery. ...

commercially minded Operations Manager to provide strategic leadership, oversight and governance across all operational activities supporting MBL, ensuring the coordinated delivery of outstanding customer, retailer and corporate client outcomes. Working through a matrix of cross-functional teams, the role is accountable for operational performance, service excellence, commercial delivery … Create a Plan Work with the Partnerships Director to develop and deliver the operational vision and strategy for MBL, ensuring alignment with divisional objectives, customer expectations and commercial growth plans. Establish operational priorities, performance measures and service standards across all functions contributing to customer and client delivery. ...

colleagues as required.Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions.Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users.Support the Network Team … diagnosis, resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR).Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service resilience and support secure cloud and on-premises environments.Service Management, Automation & Technical LeadershipLead the monitoring, observability, performance and capacity management of network services, integrating ...

Start your career supporting Liverpool residents during some of life's most important moments. As part of our Registration Service team, you'll gain valuable experience delivering exceptional customer service while helping people celebrate and record key life events. Role Assisting members of the public to complete … public conducting general searches of the indexes Input of data to the family history database Training Permanent role (subject to funding) Apprenticeship Standard Customer service practitioner (level 2) Training Provider MBKB LTD Working Week Monday to Friday but flexibility will be required. Expected Duration 2 Years Positions Available ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

will be bought both effectively and efficiently in order to deliver savings to the Client. What you will be doing: To consistently deliver exceptional customer service and maintain a professional and courteous relationship with the Client. To issue stock products to the Client. To source and make available … accurately and efficiently record goods delivered into the stock control system. To release products on back order for delivery to the Client. To confirm customer deliveries in a timely manner. To ensure approved documentation is accurately completed and authorised where necessary. To complete stock deliveries in line with Company ...

volumes of data. Key Responsibilities: Daily reconciliations of data from multiple systems to accurately reflect performance. Monthly reconciliations to DWP MI packs to ensure customer service standards are met. Claiming Outcomes for DWP employability contracts. Uploading data to internal/external systems with complete accuracy … pressure, clear communication, and ability to report issues. Personal attributes will include effective: Influencing, Attention to Detail, Target Orientation, Drive & Resilience, Verbal Communications and Customer Service skills. A minimum of 2 A-Levels or an equivalent Level 3 Diploma GCSE English Language at a minimum of a Grade ...

alarm system. Regardless of the task, one constant remains: you will always represent our client's business and recognise the importance of delivering exceptional customer service. Variety: No two days are the same. You will tackle exciting challenges and contribute to safety. Impact: Beyond fixing systems, you will safeguard … difference in your local area. The Important Bit - The Package: 20 days holiday plus Bank Holidays. Additional days awarded based on length of service Additional day off available for your birthday Christmas Shutdown Continuous ongoing training opportunities with direct access to training centre and support from the National Training ...

application form:Working TogetherBenefitsAlongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible … welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service ...

Manchester) Salary: £35,000 Basic Additional Allowance: Guaranteed £2,500 per year payable monthly to cover unsocial travel hours Location: Home Based Reporting To: Service Delivery Manager About Workplace IT Workplace IT provides CAF Compliant Co-Managed IT Services and Digital Safeguarding to large Health, Social Care, Housing, Education … Public Sector organisations across the UK. As a Field (IMAC) Engineer, you will be responsible for delivering on-site technical services, installations, projects and customer onboarding activities across our client base. You will act as the face of Workplace IT Technologies, building trusted relationships with clients whilst ensuring ...

servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.For more information please visit … window).BenefitsAlongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working ...

fulfilment in the grocery delivery space. We are dedicated to redefining the way products are delivered to customers, leveraging cutting-edge technology and a customer-centric approach. As a Site Leader of a Gopuff Micro Fulfilment Centre (MFC), you will play a pivotal role in delivering best-in-class … customer order fulfilment. This is a fast-paced role within Gopuff, which requires drive, grit, great attention to detail and people-first focus. If you are a results-oriented, customer-centric leader with a deep passion for the retail and logistics industry, we warmly invite you to apply ...

that will be based in Croydon, Salford or Liverpool. Our client is establishing a new front door and demand process for management information. This customer-focused role acts as the key link between the MI teams and their customers, triaging requests through a central Front Door process, providing first … submission process, gathering additional detail and providing regular progress updates. Act as first-line support for the MI request process, responding to and escalating customer complaints as required. Identify trends in customer requests and make recommendations to the teams on new MI products that should be considered. Direct ...

deskside IT support. Troubleshoot issues involving Microsoft 365, Windows 11, Exchange and Active Directory. Log and manage incidents, requests and problems through the IT service management system. Take ownership of support tickets through to resolution or appropriate escalation. Monitor outstanding tickets and provide users with regular progress updates. Support … with users across all levels of the organisation. Participate in floor-walking, technology rollouts, testing and IT projects. Maintain support documentation and contribute to service improvements. Work collaboratively with senior analysts and specialist technical teams. Required experience: At least two years' experience in a service desk, desktop support ...

waterfront location Exposure to a broad Microsoft technology environment Opportunity to support specialist legal and business applications Involvement in IT projects, rollouts, testing and service improvements Collaborative environment with opportunities to develop your technical knowledge What you’ll be doing: Providing 1st and 2nd line IT support via phone … closely with senior analysts and wider technical teams What we’re looking for: Minimum 2 years’ experience within an IT Support, Desktop Support or Service Desk role Strong Microsoft 365 knowledge Good Windows 11 support experience Active Directory experience Microsoft Exchange knowledge Strong troubleshooting and problem-solving skills Excellent ...

supporting a large, complex enterprise environment. Working in a large Microsoft landscape, this role is ideal for someone with 12 - 24 months of IDAM, Service Desk, Infrastructure or IT Operations experience looking to develop their career within Identity & Access Management and Microsoft security technologies. Key Responsibilities: Support Joiner, Mover … Directory Understanding of onboarding/offboarding processes Knowledge of access management and RBAC principles Experience with ServiceNow or similar ITSM tools Strong troubleshooting and customer service skills Desirable: Basic PowerShell scripting Exposure to Entra ID Governance Understanding of MFA and Conditional Access ITIL Foundation or Microsoft security certifications ...

different people Good general IT and administrative skills A proactive attitude and willingness to learn Other DESIRABLE qualities/skills include: Previous administration or customer service experience Interest in recruitment, HR or talent acquisition Experience using Microsoft Office or CRM systems An interest in business, sales or technology ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

campaigns and product launches to SEO, UX and platform functionality. You'll use data and instinct in equal measure to spot opportunities across every customer touchpoint, working closely with Marketing, Product, Creative, Operations and Customer Service to keep the channels moving at the pace the business does. … fundamentals well enough to make minor fixes and brief bigger builds Owning integrations between Shopify and third-party platforms, keeping product, inventory and customer data flowing correctly Driving the ecommerce trading plan — promotions, launches, pricing and seasonal moments — and reporting on revenue, conversion, AOV and traffic Taking ownership ...

structure. You will need to have experience working under pressure and work part of a team. The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required.Candidates who have applied previously (within the last 6 months) are asked … alarms for repair. Report lift entrapments and liaise with those entrapped. Operating the iPM system for Outpatient Appointments, Patient Enquiries. NWAS Northwest Ambulance booking service About us Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University ...

visitors and colleagues Manage meeting rooms, office facilities and workplace resources Coordinate internal events, meetings and hospitality arrangements Build strong relationships with suppliers and service providers Support employee engagement initiatives and workplace communications Ensure the office environment remains welcoming, professional and efficient About You Previous experience in workplace experience … office management, hospitality or front-of-house roles Exceptional communication and customer service skills Highly organised with strong attention to detail Able to manage multiple priorities in a fast-paced environment Proactive, professional and solutions-focused What's On Offer Salary £27,000 - £32,000 Modern office environment ...

InfrastructureWindows Server 2010_19IT DesktopTicketing solutionsCloud InfrastructureIT ManagementStaff ManagementFault ResolutionTeam ManagementMulti Site IT SupportJob role:Managing and leading an expanding IT Team to provide customer service excellenceCollaborate with all of IT and wider business to build strong working relationships and better employee and customer outcomesManage Major Incidents ...

Data Services (SDS) business unit is seeking a Lead Network Engineer (Tier 3) to provide senior technical leadership across the resilient data-centre and customer networks underpinning SDS-hosted NHS, clinical and public-sector services. Working closely with the Principal Network Engineer, you will translate SDS technical strategy … most complex incidents, problems and technical risks. This role combines advanced hands-on network engineering with technical assurance, design review, mentoring and continual service improvement across SDS-managed data-centre, wide-area and customer network services. The role's primary remit is the SDS service estate, including ...

Building in Liverpool. This is a rare opportunity to join one of the UK's leading FMCG businesses. Department/Location: IT – Supply Chain & Customer Fulfilment Reports To: IT Delivery Manager – Supply Chain & Customer Fulfilment Why Princes? Competitive Salary 25 days Annual Leave + Bank Holidays … technical leadership across delivery teams No direct line management responsibility 3. Key Responsibilities Define end-to-end SAP SD solution architectures across Supply Chain & Customer Fulfilment domain Design solutions covering order management, ATP, pricing, deliveries and billing processes Ensure integration between SAP SD, logistics systems, EDI platforms and finance ...