7 of 7 ITIL Jobs in Liverpool

Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯

changes in software licensing models, contract law, and industry best practices. What you'll need to succeed A relevant degree in Information Technology or similar, or equivalent work experience, ITIL 3 or 4 qualification, Proven experience in IT contract management, software licensing, or IT asset management. Strong understanding of software licensing models (e.g., Microsoft, Adobe, Oracle). Excellent analytical, organisational More ❯

Improve release/change processes and lead production readiness across teams Coach a self-sufficient team and drive smarter monitoring and alerting What you’ll bring: Solid grasp of ITIL and modern service management Broad knowledge of IT and data systems (databases, APIs, cloud, networking) Experience in a regulated environment (e.g. finance or healthcare) Confident leadership of small teams — coaching More ❯

changes in software licensing models, contract law, and industry best practices. What you'll need to succeed A relevant degree in Information Technology or similar, or equivalent work experience, ITIL 3 or 4 qualification, Proven experience in IT contract management, software licensing, or IT asset management. Strong understanding of software licensing models (e.g., Microsoft, Adobe, Oracle). Excellent analytical, organisational More ❯

must have experience in/exposure to: Background in MSP/MSSP environments. Proven history of facilitating workshops and supporting sales from warm leads through closure. Strong understanding of ITIL, CAB, and structured change management. Skilled in crafting and updating security policies, SOPs, and managing tender documentation. Hands-on expertise with MDM tools, penetration testing, and policy-based firewalls. Experience More ❯

be responsible for ensuring that external service providers meet their SLAs and KPIs and that the service transition process integrates them seamlessly into the UKHSAs operations. Strong understanding of ITIL best practices, particularly in service transition and service management processes. You will need to have experience working with ITSM tools and processes, including handling incidents, problems, and changes during service … new or changed services. You should have substantial experience in ensuring that IT services are integrated into live environments seamlessly, meeting both business and operational requirements Strong understanding of ITIL best practices, particularly in service transition and service management processes. You will need to have experience working with ITSM tools and processes, including handling incidents, problems, and changes during service … break ties in scores at interview, if required. You will also be expected to deliver a 10 minute presentation during your interview. The subject of this being: Understanding of ITIL principles, especially around service transition and operationsUsing ITIL principles, how would you ensure a smooth transition of a new IT service into live operations, while maintaining service quality and minimising More ❯

ensure the timely, efficient, and high-quality delivery of IT BAU services to colleagues and stakeholders. The role involves leadership of service desk colleagues, service SLAs and OKRs and ITIL-aligned service management processes (Incident, problem, request, change, transition etc). This position is part of the IT Senior Management Team (SMT), which includes the IT Director, Head of Service … service delivery processes; monitor performance against key performance indicators (KPIs) and service level agreements (SLAs). Service Management : Own the end-to-end delivery, maturity and continuous improvement of ITIL-aligned service management processes, ensuring best practice adoption including Incident, Problem, Request, Release, Transition, Change, and Asset Management. Colleague Focus : Build strong relationships with colleagues and stakeholders, acting as the … to deliver projects and services meeting business and compliance requirements. Continuous Improvement : Champion the organisation's drive for operational excellence. Employ quality management methodologies (such as Lean, Six Sigma, ITIL) to streamline processes, reduce costs, and enhance service value. Collaborative Working : Collaborate closely with other IT teams to ensure stability, performance and security of all IT solutions. Facilitate Success : Foster More ❯