1 to 25 of 33 2nd Line Support Jobs in London

2nd Line IT Support Engineer Romford | Education Sector | £200-£220 per day | 3-Month Contract Enhanced DBS required (DBS Update Service preferred) We are recruiting for a 2nd Line IT Support Engineer to support a group … schools across the Romford area . This is an initial 3-month contract starting in Mid-November. Key Responsibilities Provide 1st and 2nd line IT support to staff across multiple school sites. Troubleshoot hardware, software and Microsoft-related issues. Manage and resolve service desk tickets ...

Senior 2nd Line Support Engineer MSP/IT Solutions Salary up to £50,000 We are looking for an experienced Senior 2nd Line Support Engineer to join a growing MSP, supporting a range of professional services clients. This … great opportunity to work with modern Microsoft technologies in a fast-paced, client-focused environment. Role Overview Resolve escalated 2nd line issues across desktop, cloud, networking, and infrastructure. Support Microsoft 365, Azure, Entra ID, Intune, and Windows Server environments. Troubleshoot complex technical issues and manage ...

2nd line Support Engineer (On-site) Department: Service Management Employment Type: Permanent - Full Time Location: Bristol Description Hello and welcome to Wanstor! We are looking for a 2nd Line Support Engineer to join our Wanstor team embedded within … documentation. Provide approachable, customer-focused support, explaining technical issues and next steps in plain language. What You'll Need Experience in a 2nd line (or strong 1st line stepping up) support role within an MSP or fast-paced, multi-site environment. ...

seeking an experienced 2nd Line Tech Bar Engineer to provide high-quality, customer-facing technical support across onsite and remote environments. This role acts as an escalation point from 1st line support, resolving more complex technical issues while delivering an excellent … teams to ensure incidents and requests are resolved efficiently and in line with agreed service levels and security standards. Key Responsibilities: Provide 2nd line technical support to end users via Tech Bar (onsite) and remote channels. Act as an escalation point for incidents ...

great opportunity to contribute to a world-class institution at the heart of London. The Role London Business School is looking for a 2nd Line Support Engineer to join our Technology team and help deliver reliable, high-quality digital support across the School. … also work with internal teams and third-party suppliers to resolve complex issues and improve service delivery. Main Responsibilities Timely and effective resolution of 2nd line incidents and service requests in line with defined SLA's. Reduction in recurring device and application issues. Accuracy ...

What you'll be doing: As a Customer Support Engineer (2nd Line), you'll act as the main escalation point for incidents and service requests that cannot be resolved by 1st Line support. Working within our Managed Services team, you'll take ownership … Line engineers, Platform Engineering teams, and technology vendors to ensure excellent customer outcomes. This role is ideal for someone with previous 2nd Line, Service Desk, MSP, or Infrastructure Support experience who enjoys troubleshooting across Microsoft technologies and delivering exceptional customer service. Working closely ...

Expertise (we’re proudly professional and continuously strive for excellence for customers, peers and partners). Role overview We are looking for a 2nd Line Support Engineer/Field Engineer to join our Service Desk team and work on-site with one of our customers … while ensuring excellent client satisfaction. This role is 4 days at client's site (London, EC3V 9AA). Duties & Responsibilities: Provision of 1st & 2nd line support service for software and hardware Incidents and Service Requests via phone calls, emails and self-service tickets. Efficient ...

Core Group is seeking a 2nd Line Support Engineer/Field Engineer to join the Service Desk and work on-site with a client in London. The role focuses on delivering high-quality IT support, ensuring a strong first-time fix rate … excellent client satisfaction. The position involves 4 days at the client's site (London, EC3V 9AA). Responsibilities include providing 1st & 2nd line support, logging incidents, installing hardware/software, and collaborating with cross-functional teams while #J-18808-Ljbffr ...

Core, a London-based managed services provider, is seeking a 2nd Line Support Engineer/Field Engineer to join the Service Desk and work on-site with a client in London. The role emphasizes delivering high-quality IT support and ensuring client satisfaction. … will provide 1st and 2nd line support for software and hardware, log incidents in ITSM, install hardware and software, and collaborate with cross-functional teams. Four days per week onsite at the client site (EC3V 9AA). #J-18808-Ljbffr ...

support our cloud infrastructure. Reporting directly to the IT & InfoSec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across … Microsoft 365 and Azure environments. Key Responsibilities Helpdesk Operations: Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff. M365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based ...

11918HS £40k – 45k per year + Bonus 2nd Line Support Engineer Northampton/London | Permanent | Hybrid/On-site | Up to £45k + Bonus Our leading client are looking for a proactive and detail-oriented Systems Support Engineer to join their technical team. … This role is primarily focused on providing day-to-day support across Microsoft applications (including Office 365, Azure AD and Exchange Online) , Zoho applications with an emphasis on Zoho CRM , and general hardware related issues. You’ll be a key point of contact for troubleshooting, system queries ...

from you.Provide Level 2 IT support to all Antares Global staff, taking ownership of incidents, problems and service requests that require second-line technical investigation and resolution. The role is not primarily responsible for initial service desk triage but may be required from time to time. … SharePoint and OneDrive.* Knowledge of Service Management tools, systems and procedures.* Strong troubleshooting and analytical skills, with the ability to investigate and resolve second-line technical issues.* Working knowledge of PowerShell scripting for administration and support.* Practical experience creating, maintaining and troubleshooting Microsoft Power Automate flows, approvals ...

Hamilton Barnes is recruiting two 2nd Line IT Support Engineers for a private healthcare provider in Earls Court, London. The role is on-site, offering day-to-day autonomy in a hospital environment and a fast-track start on a 3‐month contract. You will … resolve 2nd line incidents, troubleshoot a range of hardware and software issues, and support Microsoft 365, Windows and AD. This hands‐on position involves working with service desk teams, with strict SLAs and onboarding/offboarding tasks. #J-18808-Ljbffr ...

iomart Group is seeking a Customer Support Engineer (2nd Line) to act as the main escalation point for incidents that cannot be resolved by 1st Line. You'll own complex issues through to resolution within SLAs, collaborating with 3rd Line engineers, Platform Engineering … vendors in a customer-focused Managed Services environment. This role is ideal for someone with MSP or 2nd Line experience, proficient with Microsoft technologies, Azure, 365, Windows, and networking, who enjoys structured #J-18808-Ljbffr ...

technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. The role includes efficient triage of issues, monitoring production solutions, and collaboration with internal teams. Ideal candidates will have a strong IT background ...

City of London is seeking a seasoned 2nd line IT Support professional to deliver high‐quality incident resolution and production support across a complex technology estate. This hands‐on role ensures system availability, monitors batch processes, and supports critical financial platforms, with shift ...

Reply is seeking an ICT Infrastructure Engineer to provide 1st/2nd line IT support across UK offices, managing endpoints and core services in Microsoft 365, Intune, Entra ID, Windows and macOS. You’ll ensure secure and compliant operations and help optimise workplace services. ...

Antares Global Management Ltd. is seeking a 2nd Line Support Analyst with SharePoint administration in London on a fixed term contract. You will provide Level 2 IT support, own incidents to resolution, and administer SharePoint Online including permissions and external sharing. The role ...

London is seeking an experienced IT Services professional to deliver high-quality 2nd line support across a complex technology estate. You will help ensure system availability, operational stability, and rapid incident resolution while supporting core financial platforms and end users. This hands-on role involves ...

highly skilled Second Line Technical Support Engineer looking to advance your career by joining an MSP to work on a permanent client secondment in Central London? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions … believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role An excellent opportunity has emerged for a Second Line IT Support Engineer to join our client's IT team full time at their London head office, close to Goodge Street Station. You will ...

Reply is seeking an ICT Infrastructure Engineer (1st/2nd Line) based in central London to support our UK consultants and project teams. You will manage and secure internal infrastructure and endpoints across Microsoft 365, Intune, Entra ID, and Windows/macOS, with attention … government security classifications. This role involves incident handling, device provisioning, policy enforcement, and occasional on-site support across Reply’s UK offices, collaborating with vendors and stakeholders to #J-18808-Ljbffr ...

Healthcare UK is seeking a Technical Services Analyst to join the IT Technical Services Delivery team in London. The role provides 2nd line end‐user support, handling incidents and coordinating timely responses to keep services running smoothly across our Harley Street and Princess Grace Hospital ...

main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer … users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer’s infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future ...

Peel Digital in London is seeking an Application Support Engineer to join our 2nd line team. You will handle incidents from the Service Desk, prioritise tickets, respond to emails, and participate in on-call duties within a hybrid London setup. Experience with Linux/Unix ...

leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. The role involves providing high-quality technical support in both onsite and remote environments. Candidates must have 2–5 years of experience in a support role ...