1 to 25 of 66 2nd Line Support Jobs in London

IT Support Engineer - 3rd Line - 2nd Line Support - Circa £36k + Benefits Package. Onsite. Hampton Court, Greater London. Permanent. Onsite - Monday to Friday during Term Time/School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be Eligible to work in the UK. … Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years … Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software More ❯

IT Support Engineer - 3rd Line - 2nd Line Support. Permanent. T6/MN/1247884. £36k + Benefits Package. 📍 Location: Onsite - Hampton Court, Greater London. 📍 Onsite Working: Monday to Friday during Term Time/School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be Eligible to … work in the UK. Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer … Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software More ❯

Join to apply for the 2nd line IT Support Engineer role at Wanstor Join to apply for the 2nd line IT Support Engineer role at Wanstor We’ve been delivering innovative, award-winning IT solutions for over 22 years, and we’re still growing. Our team of 240+ passionate professionals … place where your skills are nurtured, your voice is heard, and your development is a priority, you’ll feel right at home here. We are looking for an experienced 2nd line Support Engineer to join our team and provide first class support experience to our customers. You will already have honed your skills … transition into 3rd line roles and take on areas of specialisation What You'll Need Previous experience in IT support and projects at 1st/2nd line level Supporting Windows 10 within a Microsoft domain environment Deploying/troubleshooting/maintaining hardware (Auto-Pilot & MDM) Networking and network troubleshooting (LAN, WAN,WIFI VPN More ❯

Join to apply for the 2nd line Support Engineer role at Wanstor Join to apply for the 2nd line Support Engineer role at Wanstor Department: Service Management Location: Hybrid Description Hello and welcome to Wanstor! We’ve been delivering innovative, award-winning IT solutions for over 22 years, and we … skills are nurtured, your voice is heard, and your development is a priority, you’ll feel right at home here. About The Role Join our dynamic team as a 2nd line Support Engineer and take your career to the next level! We think this is a really great opportunity because you’ll be at the … function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Wanstor by 2x Sign in to set job alerts for “Second Line Support Engineer” roles. London, England, United Kingdom 1 month ago Greater London, England, United Kingdom 2 days ago City Of London, England, United Kingdom 1 month More ❯

When registering to this job board, you will be redirected to the online application form. Please ensure that this is completed in full to facilitate review of your application. 2nd Line IT Support Engineer Location: Based in Stanmore/Berkshire - onsite Salary: £32,868 - £36,519 per annum, depending on experience. Job Level: 5B We … re seeking an experienced 2nd Line IT Support Engineer to work as part of a team providing 1st and 2nd line remote and on-site support across London and a site in Berkshire. The ideal candidate will have extensive experience in Windows Server and Desktop focused IT support. The position … to work independently and provide team feedback. Strong documentation skills. Attention to detail, self-motivation, and excellent timekeeping. Interview Process 1st stage: 20-minute screening call via MS Teams. 2nd stage: On-site interview with the Hiring Manager and a team member. If interested, apply now. Our recruitment team will contact shortlisted candidates. We may close this vacancy early More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

Social network you want to login/join with: IT Jobs Morden, England £35000 - £38000 per annum Permanent Apply Now 2nd line IT support engineer A leading managed IT support services company have an immediate requirement for an experienced 2nd line support engineer to join them. Location: Wimbledon … SW19 3DB Key Skills: Network Support, IT Support, Window 10, Office 365, Active Directory Salary: £35,000 – £38,000 It is essential you have a good Networking experience and supported Microsoft platforms for several years. Excellent communication skills are essential as you will be talking with clients and also attending client offices to provide support. * A … minimum of 3 years’ demonstrated performance in a Network/IT support role. * Demonstrable experience of supporting Windows 10 and MS Office 365 * Good Problem-solving abilities, able to resolve most technical issues * Knowledge of Microsoft Desktop Operating systems – Windows 10 Image builds using SCCM * Use of and understanding of IT Tools, Active Directory, Azure AD, Intune, and More ❯

Job Title: 2nd Line IT Support Engineer - Local Government Location: South-West London Contract Duration: Initial 2 months Day Rate: £250 per day (Inside IR35) Start Date: 17th March 2025 Work Arrangement: Office-based (No remote working) Salt Recruitment is currently seeking an experienced 2nd Line IT Support Engineer to … with strong troubleshooting skills and a background in public sector or corporate IT environments to provide hands-on support in a fast-paced setting. Key Responsibilities: Provide 2nd line IT support , troubleshooting both hardware and software issues. Support and maintain Windows 10, Windows Server OS, Azure, Intune, and Microsoft 365 . … party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of More ❯

Job Title: 1st/2nd Line IT Support Engineer Location: South East London Salary: £25,000 - £28,000 per annum Job Type: Full-time, Permanent About the Role: We are seeking a motivated and customer-focused 1st/2nd Line IT Support Engineer to join our IT team based in … both remote and deskside support across a range of hardware and software platforms, escalating more complex issues to senior engineers where necessary. Key Responsibilities: Provide 1st and 2nd line technical support for desktops, laptops, mobile devices, printers, and network issues. Manage and resolve support tickets in a timely and professional manner. … issue resolution. Maintain IT documentation and asset registers. Support users via phone, email, remote desktop, and in person. Key Skills & Experience: Previous experience in a 1st or 2nd line IT support role (minimum 1 year preferred). Strong working knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Active Directory More ❯

2nd Line Support Engineer Department: Service Management Employment Type: Permanent - Full Time Location: Hybrid Description Summary An exciting opportunity for a career-minded individual seeking to progress within the IT sector with an award-winning managed service provider. You will have honed your skills within a service desk environment and be ready to handle more … at assigned customer sites. You will take ownership of requests and manage them through to completion, maintaining a high level of customer service. Key Responsibilities Providing escalated technical support and client liaison for complex faults and services Handling incidents, service requests, and change management Managing services in compliance with security standards Working onsite at client locations on projects … service recommendations Opportunities for technical consultants to specialize and progress into third-line roles About You Skills Experience in IT support and projects at a 2nd line level Proficiency with Microsoft 365 suite Supporting Windows 10 within a Microsoft domain environment Deploying, troubleshooting, and maintaining hardware (Auto-Pilot & MDM) Experience with Microsoft server More ❯

This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The role is predominantly working from home, but you must be within 45 minutes of Central London during your working week (Kent, Surrey, or London) due to recurrent onsite work in London. … ll provide day-to-day technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2nd line issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their IT career within a collaborative … Key Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active More ❯

This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The role is predominantly working from home, but you must be within 45 minutes of Central London during your working week (Kent, Surrey, or London) due to recurrent onsite work in London. … ll provide day-to-day technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2nd line issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their IT career within a collaborative … Key Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active More ❯

days in a single trip. A leading consultancy-based organisation is looking to grow their end user experience team and an exciting role has come live working as a 2nd line engineer at a key client based in South-West London. Due to the nature of the client and work they will need the successful 2nd line support engineer … to be based onsite 5 days a week. We also require applicants to have a good level of stakeholder skills as this is a client facing role. Responsibilities Possess 2nd line responsibility for resolving incidents to SLA. Be responsible for the completion of assigned works within allocated timeframes and undertake Project Tasks, supporting both internal and external More ❯

Second Line Support Engineer - MSP Experience - 5 days a week on site About Us We provide critical technology solutions built on solid foundations. We help organisations that rely on technology for critical operations, achieve and maintain a high-performance steady state. We have delivered projects for almost every police force and law enforcement agency in the … recognise that this is key to building a sustainable, investible business. The majority of staff work remotely with occasional office days, and we have systems in place to support employees to achieve their best work no matter their location. About the role The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service … an “expert” in the IT Service Management functions with ConnectWise. Continuously improve on process and efficiency within SOP’s and ConnectWise. Required skills Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role. Able to implement, manage and improve an IT Service Management Platform – ideally having had direct experience of ConnectWise. Highly organised More ❯

vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to … expected to work from the office in Covent Garden and support the Help Desk with incoming tickets. There will also be opportunities to progress into a second line role once you’re proven in your current position. ABOUT THE COMPANY The company is a well-established, London based boutique MSP that manages the IT Infrastructure for … First Call Resolution/FCR wherever possible. SALARY (First Line Support Position): £28,000 - £35,000 per annum (depending on experience) + Benefits SALARY (Second Line Support Position): £35,000 - £45,000 per annum (depending on experience) + Benefits LOCATION: Covent Garden, London (WC2E) (This is an Office based role with site More ❯

vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to … expected to work from the office in Covent Garden and support the Help Desk with incoming tickets. There will also be opportunities to progress into a second line role once you’re proven in your current position. ABOUT THE COMPANY The company is a well-established, London based boutique MSP that manages the IT Infrastructure for … First Call Resolution/FCR wherever possible. SALARY (First Line Support Position): £28,000 - £35,000 per annum (depending on experience) + Benefits SALARY (Second Line Support Position): £35,000 - £45,000 per annum (depending on experience) + Benefits LOCATION: Covent Garden, London (WC2E) (This is an Office based role with site More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex … on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft … quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex … on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft … quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex … on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft … quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki More ❯

2nd Line Support Engineer London, 4/5 days onsite £30,000 - £40,000 MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems. Offering technical maintenance and support for all IT hardware and software used by end users. Assuming complete … comprehensive diagnostics with end users to facilitate ticket resolution and project completion. Performing regular maintenance and patching of infrastructure, endpoints, and servers. Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. Onsite technical support that will require the capability to confidently and More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and More ❯

2nd Line Technical Support Engineer - MSP Location: Shoreditch, London (Fully site-based) Type: Full-time | Permanent Salary: £30,000 - £38,000 Sector: Managed IT Services & Cloud Technology About the Role This is a hands-on, customer-facing role for a skilled 2nd Line Technical Support Engineer who thrives on solving … at our Shoreditch office, you'll support clients across a variety of platforms and play a key part in ensuring service excellence. Key Responsibilities Resolve 1st and 2nd line support tickets using RMM tools Troubleshoot, escalate, and resolve incidents within agreed SLAs and KPIs Monitor networks and provide guidance on security improvements Administer … environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask/Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer processes and business needs Contribute to team culture by sharing knowledge and participating in special projects About You Minimum 3 years' experience in helpdesk or technical More ❯

2nd Line Technical Support Engineer - MSP Location: Shoreditch, London (Fully site-based) Type: Full-time Permanent Salary: 30,000 - 38,000 Sector: Managed IT Services & Cloud Technology About the Role This is a hands-on, customer-facing role for a skilled 2nd Line Technical Support Engineer who thrives on solving … at our Shoreditch office, you'll support clients across a variety of platforms and play a key part in ensuring service excellence. Key Responsibilities Resolve 1st and 2nd line support tickets using RMM tools Troubleshoot, escalate, and resolve incidents within agreed SLAs and KPIs Monitor networks and provide guidance on security improvements Administer … environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask/Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer processes and business needs Contribute to team culture by sharing knowledge and participating in special projects About You Minimum 3 years' experience in helpdesk or technical More ❯

Location: Based in Stanmore/Berkshire - onsite Salary: £32,868 - £36,519 per annum, depending on experience. Job Level: 5B We're seeking an experienced 2nd LineIT Support Engineer to workaspartofateamin providing 1st and 2nd lineremoteandon-site supporttotheservicesacrossLondon and a site in Berkshire.TheidealcandidatewillhaveextensiveexperienceinWindowsServerandDesktopfocusedITsupport. The position will be responsible for resolving day-to-day IT issues, maintaining … groups aimed at the whole family, not just the individual. Main duties and responsibilities: Managingandmaintainingcomputerhardwareandsoftwareissuesfromloggingtoresolution,toensurehighlevelsofavailabilityofthesupportedbusiness applications. Liaisinginternallyandexternallywithtechnicalsupportcompaniesandsuppliersandworkingalongsidethe IT Manager and Application Support team, the role of 2nd Line IT Support Engineerwillinvolvethe followingtasks: UsingtheHelpdeskticketloggingsystemtofacilitateDesktop/RemoteSupport. LiaisingwithSupportCompanies to get issues fixed. Configuring, installingandsupportinganyclienthardwareandsoftware. Configuring, installing andsupportingmobiledevicesandinternalphonesystems. Assisting with new user desk setups, desk … rest of team. A team player with attention to detail. Self-motivated attitude. Exceptional timekeeping skills. 1st stage - 20 minute screening call with the Hiring Manager via MS Teams 2nd stage - on-site interview with the Hiring Manager and another representative from the Finance & IT team If you're ready to embark on a rewarding journey where every day More ❯