Engineer Relevant experienceworking in banking IT environment. Relevant experiencein a ICT Hardware BreakFix, Moves Adds and Changes environment (IT Hardware deployment) Workplace / Office and Data Centres Facilities. Relevant experiencein structured cabling installation, fault finding and testing with fluke Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre … of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes and procedures. Ability to approve / sign off training modules. Ability to lead / supervise shift activities. Ability to lead / supervise special projects from design through to handover. Ability to cover peer … group line management responsibilities during high workflow periods and planned / unplanned leave. Satisfactory Skills Matrix score. Alternating shift pattern to suit cover requirements. Additional OT (overtime) opportunities. Must have own vehicle and valid UK Drivers Licence. Preferred but not Essential Previous training / qualifications within Information Technology field. Practical experience of Intelligent Infrastructure Management COMPTIA A+ COMPTIA More ❯
site IT issues eg, networks, servers, and other third-party providers. Managing and resolving issues with Print services. Assisting and leading project rollouts. Managing issues with Printer services. 24 / 7 Support OnCall Rota. Provide Touch Labour Support to different aspects of our UK Support Offering. DETAILED JOB DESCRIPTION: We offer a 12hr support day with responsibilities that include … role will also require you to be part of the on-call VIP Rota when available, ensuring the full hours of the shift are supported for cover. ESSENTIALS SKILLS / QUALIFICATIONS Strong IT support background focusing on the demanding support of Executive VIPs Very strong organisational and communication skills both written and verbal, being able to comfortably provide support … overall incident ownership and management skills. Ability to Multitask, manage time, working under pressure effectively and follow through with assigned workloads, whilst still ensuring work is raised through tickets / tasks where necessary. Works well individually, Flexible, focused and can enhance working within a team. Experienced with using AD / ARS. Good Knowledge of Blackberry UEM Client and More ❯
AV Support / Service Engineer - This is a new fresh position seeking someone with at least 5years of service experience. The position is after a very technical AV Engineers that has the ability to fault find /fix and maintain integrated AV systems that have been installed in a one-off environment. You will look … and certifications YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV AV A-V A / V AUDIOVISUAL AUDIO-VISUAL AUDIO / VISUAL SOUND AUDIO Q-SYS QSYS DSP CRESTRON VIDEOWALL LED BARCO DIGITAL SIGNAGE CHRISTIE MICRO-TILES SERVICE SUPPORT MAINTAIN MAINTENANCE BREAKFIX LONDON ESSEX KENT More ❯
Onsite AV Team Lead - Roles and Responsibilities: Principal onsite AV Technician delivering and supporting a break-fix contract with a prestigious Law Firm, based in London. Responsible for maintaining high levels of client satisfaction. Empowering users to be more self-sufficient by running a structured user training program for users and support staff. Fostering … for the allocation of work assignments among the AV Technicians. Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program / survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end / remote troubleshooting on VC systems across … the estate. i.e.- Cisco / Microsoft Teams rooms. Be competent in the AV Technicians day-to-day duties and capable of performing their duties. Working with the clients IT team and vendors (such as Network Operations / IT / ) to resolve faults found across VC Rooms / AV equipment. Liaising with the on-site team and More ❯
IT Customer Engineers provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. Senior Customer Engineers can also provide basic Wintel server installation, configuration, administration, and breakfix repairs. A Senior Customer Engineer is hardware and software skilled and accredited through the appropriate vendor training programs.Required to work on MOD, so rules … required to travel to different customer satellite sites, so a clean driving licence required; Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10 / Win11 environment. HP, Dell and Lenovo; Mac OS experience and knowledge, desktop and MacBook; Good MS Office products experience - Office 365 and Teams; Experience of using Apple, Android and More ❯
highly communicative Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure. Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed Submit and manage Feature Requests and / or Bugs into product marketing and development teams. Advocate for the priorities … status and activities. Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction Requirements Overall 5+ years of experience in customer-facing, pre-sale / post-sale positions working with complex storage solutions. Ability to manage own time and case load with rapidly changing priorities Extensive knowledge and experience in the enterprise IT infrastructure More ❯
