1 to 25 of 39 CMDB Jobs in London

be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems More ❯

be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems More ❯

region and escalate complex issues where needed Technical Environment: Windows 10/11, macOS, Microsoft Office Active Directory, Exchange, Azure AD, Intune, MDM Cisco Meraki, SOE/imaging tools, CMDB AV support (e.g., Teams Meeting Rooms, projectors) ServiceNow, Asset & License Management Requirements: 2–3+ years in technical/EUC support roles, ideally in large, multisite environments Strong communication and stakeholder More ❯

region and escalate complex issues where needed Technical Environment: Windows 10/11, macOS, Microsoft Office Active Directory, Exchange, Azure AD, Intune, MDM Cisco Meraki, SOE/imaging tools, CMDB AV support (e.g., Teams Meeting Rooms, projectors) ServiceNow, Asset & License Management Requirements: 2–3+ years in technical/EUC support roles, ideally in large, multisite environments Strong communication and stakeholder More ❯

IT service management framework (e.g., ITIL-aligned processes). Identify opportunities for automation, AI/analytics-based insight, and process efficiency within service operations. Develop and maintain service documentation, CMDB accuracy, and knowledge base articles. Act as the key contact for business stakeholders on operational technology matters and End User Compute education/upskilling. Communicate service performance, risks, and planned More ❯

remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (24+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯

intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯

intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯

in top-tier firms or large-scale transformation programs. Have experience working with retail ERP systems (e.g., SAP, Oracle), logistics platforms, and POS systems. Have exposure to infrastructure automation, CMDB tools (e.g., ServiceNow), and hybrid cloud environments. Qualifications: 12+ years of experience in IT infrastructure, with 5+ years in M&A-related projects. Strong domain knowledge in Retail, CPG, and More ❯

guidance and SME-level support throughout the project lifecycle Key Skills & Experience: Proven experience as a ServiceNow Implementation Specialist/SME Strong understanding of ServiceNow modules (e.g. ITSM, ITOM, CMDB, etc.) Hands-on experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, or similar) Solid grasp of ITIL processes and service management principles Excellent stakeholder engagement and documentation skills More ❯

are delivered in line with agreed SLAs and business expectations. Take ownership of ServiceNow , ensuring it is optimised, accurate, and embedded across IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day Incident, Problem, and Major Incident Management , coordinating response and communication to stakeholders and ensuring root cause analysis and follow-up actions. Manage one FTC Service More ❯

are delivered in line with agreed SLAs and business expectations. Take ownership of ServiceNow , ensuring it is optimised, accurate, and embedded across IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day Incident, Problem, and Major Incident Management , coordinating response and communication to stakeholders and ensuring root cause analysis and follow-up actions. Manage one FTC Service More ❯

with strong hands-on delivery in SecOps and/or IRM modules . Deep understanding of security operations , incident response , and vulnerability management . Expertise in ServiceNow workflows , scripting , CMDB , Discovery , and system integrations (REST/SOAP, MID Server). Experience integrating ServiceNow with cybersecurity tools (e.g., SIEM, EDR, SOAR). Strong stakeholder management and communication skills. Background supporting critical More ❯

with strong hands-on delivery in SecOps and/or IRM modules . Deep understanding of security operations , incident response , and vulnerability management . Expertise in ServiceNow workflows , scripting , CMDB , Discovery , and system integrations (REST/SOAP, MID Server). Experience integrating ServiceNow with cybersecurity tools (e.g., SIEM, EDR, SOAR). Strong stakeholder management and communication skills. Background supporting critical More ❯

involved in Management and support of all printers and photocopiers Management and support of onsite Audio-Visual equipment Producing and improving the corporate IT Knowledge Base Maintaining assets in CMDB system Profile The successful applicant should have: Proven experience working in a similar senior or lead technical IT role Mentor, train and manage a Service team of IT Technicians, providing More ❯

strategic objectives and regulatory requirements. Key Responsibilities: Lead the architecture, design, and implementation of ServiceNow modules across the enterprise. Design and govern the technical architecture for Change Management and CMDB in ServiceNow, ensuring integration, scalability, and alignment with platform best practices. Define solution architecture, including workflows, integrations, and system enhancements. Collaborate with stakeholders to gather requirements and translate them into More ❯

Required Skills and Experience: Experience in ITSM roles, preferably in consulting or project-based work. Strong expertise in BMC Helix ITSM – hands-on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc. Knowledge of BMC Helix deployment in On-Prem/SaaS environments using a container-based approach Working knowledge of ServiceNow – capable of navigating, analysing More ❯

Required Skills and Experience: Experience in ITSM roles, preferably in consulting or project-based work. Strong expertise in BMC Helix ITSM – hands-on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc. Knowledge of BMC Helix deployment in On-Prem/SaaS environments using a container-based approach Working knowledge of ServiceNow – capable of navigating, analysing More ❯

ITSM roles, preferably in consulting or project-based work. Demonstrable experience of leading technical teams Strong expertise in BMC Helix ITSM – hands-on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc. Knowledge of BMC Helix deployment in On-Prem/SaaS environments using a container-based approach Working knowledge of ServiceNow – capable of navigating, analysing More ❯

Flows/Agents/Pages. Outcome: Backend compliance report and remediation plan. Operational Readiness Validate Service Introduction Checklist completion for Power Apps/Flows/Agents/Pages. Ensure CMDB entries, ALM pipeline setup, and support documentation has been completed if not update and complete. Outcome: Operational readiness report and checklist completion. Remediation Execution Update Power Apps/Flows/ More ❯

Flows/Agents/Pages. Outcome: Backend compliance report and remediation plan. Operational Readiness Validate Service Introduction Checklist completion for Power Apps/Flows/Agents/Pages. Ensure CMDB entries, ALM pipeline setup, and support documentation has been completed if not update and complete. Outcome: Operational readiness report and checklist completion. Remediation Execution Update Power Apps/Flows/ More ❯

Role Title: Data Analyst (CMDB) Work mode: Hybrid, 2 days WFO Contract duration: 6 months and will be extended further Location: London Analyses and interprets data to identify trends, risks, and opportunities. Produces dashboards, reports and insights to support decision-making regarding the ServiceNow platform. Assists with configuration, validation and remediation activities to ensure data accuracy and compliance. ServiceNow background More ❯

roles, collections, YAML/JSON data models). Git proficiency including branching, pull requests, and semantic versioning. Observability fundamentals (Prometheus, Grafana, logging and tracing). Source of truth/CMDB systems (NetBox, Nautobot etc.). Linux networking (iptables, DHCP, DNS) and strong Bash scripting. Workflow orchestration (Temporal or equivalent). Network validation and testing tools (pyATS, NAPALM etc.). Containers More ❯

data models. Proficiency in Git, including branching, pull requests, and semantic versioning. Understanding of observability fundamentals, including Prometheus, Grafana, and logging and tracing. Experience with source of truth/CMDB systems, such as NetBox and Nautobot. Knowledge of Linux networking, including iptables, DHCP, and DNS, and strong Bash Scripting skills. Ability to work with workflow orchestration, such as Temporal or More ❯

end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud … experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set More ❯