current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
london (city of london), south east england, united kingdom
LTIMindtree
current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
with a focus on Business, Marketing, Analytics, or Computer Science Experience with AWS Experience with Javascript Basic understanding of digital interaction technologies such as live chat, virtual agents/chatbots Experience with Prefect Experience building User Interfaces What You Should Know About This Team Our Proof of Concept team is known for its collaborative spirit, a strong desire to learn More ❯
tune, and evaluate AI models to ensure optimal performance and accuracy. Evaluate model performance, fine-tuning models for optimal results, and deploy AI models into production environments. Help develop chatbots and virtual assistants using conversational AI techniques. Present findings and recommendations to stakeholders, including technical and non-technical audiences. Research and stay updated on the latest AI and machine learning More ❯
in an agile team with the architects, other developers, and project manager. Get cross-trained on other areas of Process Intelligence and Automation such as Robotic Process Automation, AI, Chatbots & Process Mapping Being proactive to keep up to date with the latest technology changes Qualifications Essential At least six years of prior IT experience as a developer. Microsoft Power Apps More ❯
in Agile development methodologies like TDD, BDD, Performance/Load testing etc. " DevOps experience - CI/CD, Test Automation, Containerization - tools and processes " Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. " In-depth, hands-on experience in developing web/mobile applications or platform with either Java/J2EE or .NET tech stack More ❯
in Agile development methodologies like TDD, BDD, Performance/Load testing etc. DevOps experience - CI/CD, Test Automation, Containerization - tools and processes Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. In-depth, hands-on experience in developing web/mobile applications or platforms with either Java/J2EE or .NET tech stack More ❯
with customer requirements and product updates Collaborate with Customer Success team members to create and distribute effective communication materials, such as social media posts, Youtube videos, Help Center content, chatbot improvements Utilize customer feedback and support data to refine knowledge content, aiming to improve customer satisfaction and reduce inquiries Maintain content standards for consistency, accuracy, and relevance across all knowledge More ❯
At Navys, we are building the most advanced funds lawyer, ever. Navys is transforming the fund formation process by combining deep legal expertise with AI. This isn’t another chatbot or document summarizer: we are creating the Legal Operating System for funds. Navys fuses internal legal precision and external regulatory insight into a living system that learns, reasons, and scales More ❯
At Navys, we are building the most advanced funds lawyer, ever. Navys is transforming the fund formation process by combining deep legal expertise with AI. This isn’t another chatbot or document summarizer: we are creating the Legal Operating System for funds. Navys fuses internal legal precision and external regulatory insight into a living system that learns, reasons, and scales More ❯
learning engineers and software engineers building the Agentic AI platform, and liaise closely with downstream teams using the platform to build agentic applications. These applications range from consumer-facing chatbots to intelligent backend systems, and use techniques such as RAG and multimodal input/output. Your team has independence and the platform enables some of the most difficult problems at More ❯
technical support and troubleshooting. Conduct UX reviews to improve accessibility and effectiveness. Write and produce high-quality digital content, including copy and video. Support deployment of AI solutions like chatbots and predictive analytics. Update websites and apps with engaging, accurate content. Implement SEO best practices to boost visibility and engagement. You Will Have Experience writing and editing copy for digital More ❯
powered customer service solutions - Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning - Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI More ❯
skills and proficiency with CRM software and MS Excel. Knowledge of UX/UI principles and how they impact online sales. Familiarity with e-commerce trends such as personalisation, chatbots, or AI-driven shopping experiences. Experience with inventory management and supply chain management. Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift More ❯
identify opportunities for data science that add value to the business. Advance the use of AI within the business by building our next generation data products, e.g. recommendation systems, chatbots, text analytics systems, pricing and hedging optimisation and automatic insight generation systems. Work with stakeholders from across the business to turn business problems into data science solutions. Mentor junior members More ❯
feedback, identify knowledge gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and agent handoffs. Collaborate with teams across Operations (Customer Service & Sales), Marketing, Legal, Compliance, and more to ensure content is accurate, compliant, and on-brand. Monitor performance with regular More ❯
AI-ready architectures for personalization, search, and automation. Lead technical discovery and solution design for headless and composable commerce projects, integrating AI/ML-powered services (e.g., dynamic pricing, chatbots, predictive search). Architect API-first, cloud-native solutions leveraging MACH principles, ensuring seamless integrations with PIM, DAM, CDP, and AI-driven analytics tools. Collaborate with AI/ML teams More ❯
a people manager. RESPONSIBILITIES: Lead the end-to-end design, development, and implementation of ML/AI models Develop and deploy Large Language Models (LLMs) and/or internal chatbot systems. Collaborate with cross-functional teams to identify opportunities for leveraging data-driven insights. Mentor and develop a team of data scientists, fostering a collaborative and innovative work environment. Stay More ❯
a people manager. RESPONSIBILITIES: Lead the end-to-end design, development, and implementation of ML/AI models Develop and deploy Large Language Models (LLMs) and/or internal chatbot systems. Collaborate with cross-functional teams to identify opportunities for leveraging data-driven insights. Mentor and develop a team of data scientists, fostering a collaborative and innovative work environment. Stay More ❯
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. We are looking for a proficient Design-System Engineer to join our team to … train our AI chatbots to code. You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code. To apply to this role, you will need to be proficient in either Python and/or JavaScript. However, all of the following programming languages are also relevant: TypeScript, C, C# … are paid hourly, starting at $40+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse problems and solutions for a coding chatbot Write high-quality answers and code snippets Evaluate code quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Proficient in either Python More ❯
escalating complex problems to other support teams. This is a hybrid role based in our London office. Responsibilities Respond to Help Desk (Service Desk and SNOW) tickets, calls, and chatbot in a timely manner Diagnose and resolve common IT problems using established procedures and knowledge base articles Perform initial troubleshooting for: Hardware issues, software applications, operating system errors, and network More ❯
skills, empathy, accountability, and personal organization are essential. • Exceptional ability to communicate and foster positive business relationships is desired. • Background in E-Commerce, Online-Marketing, Marketing-automation, Customer service, Chatbots or similar is desired. • You speak English fluently & another European language would be awesome. • 2-3 years of experience in a customer success position is a big plus. • Very good More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Interquest
student journey, engagement tools). Experience with other students system implementation or migration (i.e. SITS: eVision) Knowledge of Canvas LMS integration or similar academic platforms. Exposure to AI tools, chatbots, or analytics for student engagement and support. Background in UX/UI-led projects, including accessibility and mobile responsiveness. Experience with UK Higher Education regulations, including GDPR and HESA reporting. More ❯
