Assistant Analyst - Ask HR Specialist
- Hiring Organisation
- European Bank for Reconstruction and Development
- Location
- London, UK
leverage the platform to drive self-service; this will include sharing best practice for how to promote and communicate via KBAs in ServiceNow, and working with Learning and Development to design effective on-boarding training for new resolver group members which can then be delivered via the Bank … opened tickets or unnecessary escalations. Tier 2 (Complex queries) Own the co-ordination and overall service quality of 'complex' queries. This will include working collaboratively with CoEs to ensure: A 'seamless' user experience for those users who need to transition between AskHR and other CoEs to get their query ...