Senior / Lead Service Delivery Manager (SAP SDM)
- Hiring Organisation
- The Config Team Ltd
- Location
- London, UK
- Employment Type
- Full-time
way. This role goes beyond operational excellence. You'll help define service strategy, shape new offerings, lead major incidents, and drive continual improvement across AMS. Key responsibilities Owning end-to-end service delivery for SAP AMS customers, ensuring SLAs, KPIs, and commercial targets are consistently met. Acting … service performance reports, insights, and recommendations to customers and internal leadership. Owning and leading customer transitions into AMS, ensuring smooth, well-governed onboarding. Driving continuous improvement of AMS services, processes, and methodologies. Contributing to and often leading the design of new service offerings, renewals, pricing, and SLAs. ...