Cloud Telephony & Contact Centre Engineer
- Hiring Organisation
- CMC Markets UK Plc
- Location
- City of London, London, United Kingdom
- Employment Type
- Contract
compliance, and governance standards. Following migration, deliver new contact centre capabilities and enhancements, including Implementation of CRM integrations. Deployment of Virtual Agents/conversational AI solutions. Enablement of Omnichannel communications (e.g.SMS, chat) Ongoing feature development and continuous improvement aligned to business needs. Review and implement improvements to call … delivery-focused environment. Desirable Skills & Experience Experience with Zoom Contact Center, RingCentral, or NICE CXone (or similar platforms) Knowledge of Virtual Agents/Conversational AI Experience with CRM integrations (e.g., Salesforce, Dynamics, etc.) Familiarity with Workforce Management (WFM) tools. Experience delivering Omnichannel solutions (SMS, chat, etc.) Understanding ...