1 to 25 of 32 Remote Customer Insight Jobs in London

platform strategy aligned with global standards. What that means day to day As a key growth role and member of the Planet Mark leadership team, the position bridges strategy, customer engagement, and delivery, requiring strong product leadership, sustainability expertise, and the ability to drive measurable commercial and environmental outcomes. Product Strategy & Vision Own the end-to-end product strategy … Mark and SafePlanet. Define and articulate how sustainability products fit into the broader ecosystem and create long-term value for clients. Balance product standardization with regional regulatory requirements and customer-specific needs to maximize adoption and impact. Shape propositions that meet the needs of both standalone members and enterprise clients seeking to manage supply chain-wide sustainability. Roadmap Development … Delivery Develop and maintain a visionary yet practical roadmap, grounded in customer insight and industry trends. Translate strategy into execution through close collaboration with engineering, leveraging shared platform components (UX, APIs, configuration, QA). Ensure smooth customer migration from legacy platforms to new sustainability solutions. Customer & Market Insight Build strong relationships with sustainability and ESG More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

is a diverse team of 850+ specialists in product, finance, support, commerce, and engineering working across offices from Lisbon to London. Your Opportunity We are looking for a strong, customer-centric individual with a strategic and entrepreneurial mindset to help drive Mollie's customer growth and retention in the GB region. As a Customer Success Manager, you … ensure long-term success, and identify opportunities for growth and retention. You'll collaborate closely with cross-functional teams including Sales, Product, Support, and Marketing, while reporting to the Customer Success Lead for International Markets. Your ability to understand customer goals, align them with Mollie's solutions, and deliver a world-class experience will have a direct impact … on customer satisfaction and our broader commercial success. Responsibilities Love: Champion exceptional customer experiences and advocacy. Build and maintain trusted relationships with C-level executives and key decision makers as a go-to payments advisor. Guide customers through digital transformation to leverage Mollie for streamlined operations and growth. Champion the customer's voice internally by sharing feedback More ❯

have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for … functionally to deliver market-beating products on-time and on-budget, to advance Insulet's mission to improve the lives of people with diabetes. Responsibilities • Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. • Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear … and strategy • Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working • Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. Required Skills and Competencies • Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

teams. Strong commercial awareness with the ability to connect product work to business outcomes. Data-led decision maker with excellent analytical skills. Passionate about user research, discovery, and embedding customer insight into product design. Exceptional communication and stakeholder management skills. Ambitious, hands-on, and ready to step into a bigger role with scope for growth. Comfortable working in More ❯

Reed.co.uk is looking for a Senior Product Analyst to join their Analytics Team in Holborn, London. Overview We are looking for a passionate digital analyst who enjoys numbers and customer insights and can be instrumental in providing the business with intelligence and expert recommendations! Working across a number of exciting digital products, you will make use of Google Analytics … Looker, Adobe Target and numerous other platforms to drive customer insight and intelligence. What you'll do as a Senior Product Analyst: Lead a small team of Product Analysts Define the product strategy and roadmaps, aligning work to reflect this direction Development of data visualisation and KPI dashboards that reflect best ways to simplify data to various audiences More ❯

AI, Quantexa's decision intelligence platform creates context to uncover hidden risk and opportunity within data, that drives better business decisions. Our technology solves major challenges across financial crime, customer insight, credit risk, supply chain transparency and fraud. In just nine and a half years, we've grown from a few desks huddled in the corner of a … support PoCs, Capture case studies Evangelize product benefits to the industry (events, thought leadership, market positioning) Build and present standard solution demonstrations tailored with supply chain specific messaging Delivery, Customer Success and Retention: Review proposals, SoWs and changes as required Provide direction to delivery teams on priorities and guidance towards highest value objectives Engage with our Technology Account Partners … TAP) organization to connect with existing customers to highlight value delivered, ensure customer satisfaction, to ensure learning is captured back into the proposition and to position us for successful renewals Other functions: Work with Analytics Assurance to ensure models are meeting customer needs and delivering the business benefit modelled Work with our alliances and partners to support them More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

you can support many practices. ️ Manage users' accounts; understanding concepts of: billing, user management, features, GP land. ️ Using modern tools such as Intercom Notion, Slack, and Typeform. To bring customer insights and feedback back to the team, so we can improve our products. Think and implement ideas to help this area scale nationwide. " is the front line to the More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM … strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel More ❯

strategic goals into actionable product requirements and features. Work closely with engineering and design teams to deliver high-quality, scalable products. Lead product discovery, backlog prioritisation, and sprint planning. Customer & Stakeholder Engagement Partner with city authorities, transport agencies, and mobility providers to understand challenges and co-develop solutions. Act as the voice of the customer, ensuring products deliver … value for public and private sector partners. Represent the product at client workshops, industry events, and stakeholder forums. Market & Industry Insight Stay ahead of trends in urban planning, mobility-as-a-service, traffic management, AI in mobility, and smart city technology. Translate regulatory and policy shifts into product opportunities or requirements. Benchmark against competitor and partner solutions to ensure … to measure adoption, performance, and outcomes. Work with data science and analytics teams to ensure KerbBI provides actionable, accurate insights Use AI-driven tools for data analysis, market research, customer feedback synthesis, and roadmap validation. 7+ years of experience as a Product Manager, with at least 2 years in a senior or lead role. Direct experience working in urban More ❯

strategic goals into actionable product requirements and features. Work closely with engineering and design teams to deliver high-quality, scalable products. Lead product discovery, backlog prioritisation, and sprint planning. Customer & Stakeholder Engagement Partner with city authorities, transport agencies, and mobility providers to understand challenges and co-develop solutions. Act as the voice of the customer, ensuring products deliver … value for public and private sector partners. Represent the product at client workshops, industry events, and stakeholder forums. Market & Industry Insight Stay ahead of trends in urban planning, mobility-as-a-service, traffic management, AI in mobility, and smart city technology. Translate regulatory and policy shifts into product opportunities or requirements. Benchmark against competitor and partner solutions to ensure … to measure adoption, performance, and outcomes. Work with data science and analytics teams to ensure KerbBI provides actionable, accurate insights Use AI-driven tools for data analysis, market research, customer feedback synthesis, and roadmap validation. 7+ years of experience as a Product Manager, with at least 2 years in a senior or lead role. Direct experience working in urban More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM … strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel More ❯

grow our Host business in the UK marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights and continuous optimisation. … Excellent problem-solving and analytical skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You'll Get 24 days annual leave (plus your birthday off!) Increases by 1 day annually after 3 years (up to 3 extra days) Hybrid working More ❯

conduct regular market and competitor analysis to keep abreast of macro product/tech evolutions across EMEA, including topics of FMS, app integrations and AI Develop targeting strategies, ideal customer profiles, positioning and differentiated value propositions and messaging for the emerging mid-market segment Lead the development of sales enablement materials, supporting both new business and account management sales … teams Work closely with product management teams to build product marketing plans. Lead the go-to-market efforts for new product and feature releases. Customer insights- leverage primary qualitative, quantitative research and rapid experimentation methods to uncover customer insights Triangulate multiple data sources to identify market opportunities and big customer problem spaces Regularly conduct market and opportunity … of key product-led initiatives Required skills: Demonstrable experience in an EMEA product marketing role - supporting product and marketing strategy development, cross-functional execution and GTM Experienced in building customer profiles, value propositions, messaging hierarchies and identifying compelling proof points and ‘reasons to believe’ to support GTM activity. Customer obsessed and tenacious about understanding customer needs, behaviours More ❯

platform and manage the migration path of all customers onto the new platform Manage, coach the direct reporting Product Managers Align product planning and execution with strategic goals and customer insights Prioritise product initiatives based on value, feasibility, risk, and customer demand Drive the evolution of Workspace (checklists, triage, dashboards) and One Vixio (navigation, search, user UX) Ensure More ❯

to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position We are seeking a talented and driven Strategic Customer Success Manager to join our growing team in London. This is an individual contributor role that owns customer relationships post-sale, ensuring adoption, retention, and expansion of Hiya … will work closely with Sales, Product, and Support to help our customers maximize the value of Hiya Connect and Hiya Protect. We're excited about you because you are customer-obsessed, thrive in a fast-paced startup environment, and bring excellent communication skills to every interaction. You're data-driven, proactive in problem-solving, and eager to partner with … teams across the business to deliver an outstanding customer experience. What You'll Do Own and execute strategic success plans for enterprise/key accounts Drive quarterly business reviews and strategic roadmap discussions with C-level stakeholders Lead expansion revenue initiatives and upselling strategies Conduct account risk assessments and develop mitigation strategies Influence product strategy through strategic customer More ❯

and efficiency while protecting the financial health of the business. You'll design and implement best-in-class processes with a high degree of AI and automation that balance customer experience with strong credit outcomes, using data-driven insights and innovative approaches tailored to the unique dynamics of the car loan market. This is a high-impact role for … owning the end-to-end collections and recoveries strategy, from early-stage arrears through to late-stage recoveries and external partnerships. Building scalable processes, policies, and playbooks that balance customer care, operational efficiency, and commercial outcomes. Delivering in-market results by driving repayment performance, reducing arrears rates, and optimising recovery strategies. Establishing and managing relationships with external agencies, technology … other partners critical to collections and recoveries. Recruiting, coaching, and leading a high-performing team while embedding a culture of accountability, empathy, and continuous improvement. Using data, AI, and customer insights to identify trends, inform strategy, and continuously improve processes. Ensuring all activities meet regulatory, legal, and compliance standards, with a strong focus on the fair treatment of customers. More ❯

in action? Follow us on We've just launched our Current Account and are looking for a Senior Product Manager to help continue to shape and build out the customer experience and features as it grows. We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying together … opportunity for some serious career defining impact. This is a highly autonomous and high ownership role, strategising how we design and build on our core CA proposition and main customer experiences of Current Accounts (think how you make money move like magic, split bills). Critical to this will be ensuring customers are excited by our product and want … This team must ensure our customers are excited by our product Collaborate closely with the Lead Product Designer and design team to create an optimised and differentiated Current Account customer experience Problem solve with the engineers in your team on how to build solutions, helping them make the right trade-offs to ensure a speedy delivery of value and More ❯

26m from tier-1 investors (Point Nine, 1kx, Tim Draper, Alven, Ledger Cathay) and partner with clients like Circle, Uniswap, and the Government of El Salvador. We're hiring Customer Support Executives (UK) , crypto native problem solvers who will help some of the world's largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio's … enterprise grade back office platform. What you'll do Deliver fast, empathetic, effective support via Plain Partner with Product, Engineering, and Sales to resolve issues and surface customer insights Report bugs, share feature requests, and champion the customer's voice in product discussions Develop deep product expertise and help teammates with best practices and workarounds Own projects that … improve our processes, documentation, and help center experience Drive measurable improvements to time to resolution and customer confidence We're looking for someone who Is crypto native and can walk through an on chain transaction (for example on Etherscan) Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed Communicates clearly and over More ❯

is for a strategic thinker and hands-on executor who thrives in a fast-paced environment, enjoys working across functions, and is passionate about building products that solve real customer problems. Day-to-day you will: Define and launch a high-impact product strategy, prioritising the top value streams for attribute enrichment based on data, customer insights, and … business goals. Develop and clearly communicate a compelling value proposition for the Attribute Enrichment product, validated by customer feedback. Drive product adoption by leading iterative development and release cycles that directly improve customer experience and satisfaction. Work closely with our PSL and go-to-market teams to reduce time-to-demo, ensuring seamless and rapid testing of attribute … roadmap decisions. Champion a fast-paced, high-quality, iterative product development cycle, ensuring that the team can quickly adapt to change. Collaborate cross-functionally with engineering, product, sales, and customer success to streamline workflows and reduce friction. Be the voice of the customer and the business, ensuring the Attribute Enrichment roadmap aligns with real needs and delivers measurable More ❯

Interim Director, Customer Experience Analytics Role: Interim Cx Analytics Director Client: Major Pharmaceutical Organisation Location: London hybrid - 2-3 days per week onsite Duration: Initially to end of December 2025, scope to extend 6 months. A senior leader to define and drive the customer experience (Cx) analytics strategy across a global Pharmaceuticals business. This role will lead the … vision, roadmap, and delivery of advanced analytics capabilities that power better customer engagement, omnichannel performance, and strategic decision-making. Key Responsibilities Define and own the Cx analytics strategy and roadmap, ensuring alignment with business, digital, and data teams. Lead the design and delivery of Cx analytics products (e.g., measurement frameworks, segmentation, customer effort score, HCP insights). Partner … with global, regional, and digital teams to ensure analytics enables omnichannel customer engagement. Collaborate with enterprise data, performance analytics, and AI colleagues to align on vision and integrate solutions. Act as product owner for select analytics tools, ensuring adoption and value delivery. Build and manage a network of third-party partners to deliver projects and ongoing operations. Bring external More ❯

prospects for the sales team. Represent Reachdesk at SaaS industry events, webinars, and partner gatherings to expand networks and generate new business opportunities. Collaborate closely with Sales, Marketing, and Customer Success teams to ensure smooth lead handoff, alignment on messaging, and customer insights. Continuously analyze outreach results and iterate tactics to improve prospect engagement and conversion rates in More ❯