1 to 25 of 47 Remote Customer Insight Jobs in London

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

THE COMPANY: A global technology and online marketplace business, well known for connecting customers and partners through innovative digital solutions. You'll be joining a forward-thinking Insight & Analytics team that plays a key role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and … a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour … and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer More ❯

is to uncover the story behind the numbers: what our customers need, what drives their behaviour, and how we can better serve them. You’ll blend data analysis with customer research to generate deep, actionable insights that shape product strategy. Working closely with Product, Design, and Customer Success, you’ll ensure every feature we build reflects real user … needs and delivers measurable impact. You’ll use Heap Analytics and other tools to turn product usage data and customer feedback into a clear, evidence-led understanding of the customer journey — from adoption to long-term retention. What You’ll Do Partner with Product Owners to define success metrics grounded in customer outcomes and needs. Combine product … analytics (e.g. Heap) with qualitative research (interviews, surveys, and customer feedback) to uncover what drives user behaviour, satisfaction, and engagement. Define, test, and validate hypotheses derived from product and customer data, turning observations into evidence-based recommendations. Lead customer research sessions, user groups, and feedback forums to bring the customer voice directly into product discussions. Continuously More ❯

is to uncover the story behind the numbers: what our customers need, what drives their behaviour, and how we can better serve them. You’ll blend data analysis with customer research to generate deep, actionable insights that shape product strategy. Working closely with Product, Design, and Customer Success, you’ll ensure every feature we build reflects real user … needs and delivers measurable impact. You’ll use Heap Analytics and other tools to turn product usage data and customer feedback into a clear, evidence-led understanding of the customer journey — from adoption to long-term retention. What You’ll Do Partner with Product Owners to define success metrics grounded in customer outcomes and needs. Combine product … analytics (e.g. Heap) with qualitative research (interviews, surveys, and customer feedback) to uncover what drives user behaviour, satisfaction, and engagement. Define, test, and validate hypotheses derived from product and customer data, turning observations into evidence-based recommendations. Lead customer research sessions, user groups, and feedback forums to bring the customer voice directly into product discussions. Continuously More ❯

built an AI-driven platform that enables dealerships, finance providers, and insurers to make smarter, faster, and more profitable decisions. Our software powers intelligent vehicle pricing, inventory management, and customer retention strategies across thousands of users, with operations spanning Australia, New Zealand, Malaysia, and now expanding into the UK. Backed by global data partnerships and a relentless focus on … Starters and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer Support Specialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning More ❯

built an AI-driven platform that enables dealerships, finance providers, and insurers to make smarter, faster, and more profitable decisions. Our software powers intelligent vehicle pricing, inventory management, and customer retention strategies across thousands of users, with operations spanning Australia, New Zealand, Malaysia, and now expanding into the UK. Backed by global data partnerships and a relentless focus on … Starters and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer Support Specialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning More ❯

have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for … functionally to deliver market-beating products on-time and on-budget, to advance Insulet's mission to improve the lives of people with diabetes. Responsibilities • Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. • Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear … and strategy • Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working • Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. Required Skills and Competencies • Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution More ❯

reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. … business updates. Highly organised, detail-oriented, and solution-driven. Key Attributes * Calm under pressure and confident managing multiple priorities. * Collaborative with strong stakeholder management skills. * Passionate about delivering excellent customer experiences. * Proactive, accountable, and always seeking improvement. More ❯

reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. … business updates. Highly organised, detail-oriented, and solution-driven. Key Attributes • Calm under pressure and confident managing multiple priorities. • Collaborative with strong stakeholder management skills. • Passionate about delivering excellent customer experiences. • Proactive, accountable, and always seeking improvement. More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics More ❯

Benefits A leading name in the sports betting industry is looking for a talented Data Engineer to help design, build, and scale data solutions that power trading, risk, and customer insight models. You’ll play a central role in transforming raw data into actionable intelligence, working closely with data scientists, quants, and business stakeholders to shape cutting-edge … in AWS using Python and SQL. Partner with analysts and quants to deliver reliable datasets for predictive modelling and pricing. Design and maintain data models supporting trading, risk, and customer behaviour analytics. Develop Power BI dashboards to provide insights across trading and product teams. Ensure high standards of data governance, quality, and scalability. Collaborate with product, trading, and technology … skills. Why join? Be part of a fast-growing sports betting business shaping the future of data-driven gaming. Direct exposure to modelling projects that influence trading, pricing, and customer engagement. Opportunity to work with a modern AWS cloud stack and cutting-edge data tools. Competitive salary, strong bonus potential, and career progression. A collaborative, high-performance culture at More ❯

Benefits A leading name in the sports betting industry is looking for a talented Data Engineer to help design, build, and scale data solutions that power trading, risk, and customer insight models. You’ll play a central role in transforming raw data into actionable intelligence, working closely with data scientists, quants, and business stakeholders to shape cutting-edge … in AWS using Python and SQL. Partner with analysts and quants to deliver reliable datasets for predictive modelling and pricing. Design and maintain data models supporting trading, risk, and customer behaviour analytics. Develop Power BI dashboards to provide insights across trading and product teams. Ensure high standards of data governance, quality, and scalability. Collaborate with product, trading, and technology … skills. Why join? Be part of a fast-growing sports betting business shaping the future of data-driven gaming. Direct exposure to modelling projects that influence trading, pricing, and customer engagement. Opportunity to work with a modern AWS cloud stack and cutting-edge data tools. Competitive salary, strong bonus potential, and career progression. A collaborative, high-performance culture at More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this r click apply for full job details More ❯

proof-of-value programs Deliver high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Requirements 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups A history of exceeding quota More ❯

Audience Store is a customer insight and next-generation programmatic media activation partner for brands and agencies. We help brands understand consumer behaviour and purchasing motivations at a granular level. By applying these actionable insights, we fuel digital marketing for enhanced customer discovery, engagement and acquisition throughout the purchase journey. We are looking for a dynamic and … to stay up-to-date with industry trends, identify new opportunities, and effectively communicate our value proposition to potential clients. At our company, we value collaboration, innovation, and a customer-centric approach. We offer a supportive and friendly work environment, where your ideas and contributions are encouraged and recognized. This is an exciting opportunity to join a fast-growing More ❯

Audience Store is a customer insight and next-generation programmatic media activation partner for brands and agencies. We help brands understand consumer behaviour and purchasing motivations at a granular level. By applying these actionable insights, we fuel digital marketing for enhanced customer discovery, engagement and acquisition throughout the purchase journey. We are looking for a dynamic and … to stay up-to-date with industry trends, identify new opportunities, and effectively communicate our value proposition to potential clients. At our company, we value collaboration, innovation, and a customer-centric approach. We offer a supportive and friendly work environment, where your ideas and contributions are encouraged and recognized. This is an exciting opportunity to join a fast-growing More ❯

grow our Host business in the UK marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights and continuous optimisation. … Excellent problem-solving and analytical skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You'll Get 24 days annual leave (plus your birthday off!) Increases by 1 day annually after 3 years (up to 3 extra days) Hybrid working More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and … be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for … our customers. What you'll do: Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice , ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and evolve More ❯

Technical Customer Success Manager – Generative AI 🌍 Remote - London 💰 Up to $138,000 Compensation 🚀 About the Company Join a fast-growing global AI scale-up that’s redefining how enterprises create and manage AI-driven visual content. Backed by leading international investors, they’re pioneering ethical, enterprise-grade Generative AI , helping clients across media, marketing, and technology safely integrate AI … the world’s most innovative brands to build fully compliant, on-brand content generation systems, all powered by 100% licensed data and cutting-edge machine learning. 🎯 The Role – Technical Customer Success Manager As a Technical CSM , you’ll act as the bridge between customers and internal teams, ensuring smooth onboarding, technical adoption, and long-term success. You’ll work … and deployment best practices Troubleshoot and support performance, latency, and usage issues Conduct tailored demos, workshops, and technical training Collaborate cross-functionally to deliver a seamless client experience Turn customer insights into actionable product improvements ⚙️ What You’ll Bring: 3–6 years in a technical customer-facing SaaS role (CSM, TAM, or Solutions Engineer) Hands-on with APIs More ❯

Technical Customer Success Manager – Generative AI 🌍 Remote - London 💰 Up to $138,000 Compensation 🚀 About the Company Join a fast-growing global AI scale-up that’s redefining how enterprises create and manage AI-driven visual content. Backed by leading international investors, they’re pioneering ethical, enterprise-grade Generative AI , helping clients across media, marketing, and technology safely integrate AI … the world’s most innovative brands to build fully compliant, on-brand content generation systems, all powered by 100% licensed data and cutting-edge machine learning. 🎯 The Role – Technical Customer Success Manager As a Technical CSM , you’ll act as the bridge between customers and internal teams, ensuring smooth onboarding, technical adoption, and long-term success. You’ll work … and deployment best practices Troubleshoot and support performance, latency, and usage issues Conduct tailored demos, workshops, and technical training Collaborate cross-functionally to deliver a seamless client experience Turn customer insights into actionable product improvements ⚙️ What You’ll Bring: 3–6 years in a technical customer-facing SaaS role (CSM, TAM, or Solutions Engineer) Hands-on with APIs More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . You'll lead Agile teams … drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and More ❯

FTC London (Hybrid – 1 day per week in office) We’re working with a fast-growing, consumer-facing tech business looking for a Data Science Manager to join their Customer Insights team on a 12-month fixed-term contract. There is potential for the role to become permanent, though this cannot be guaranteed. In this role, you’ll lead … a team of four data scientists focused on improving the customer experience across a dynamic online marketplace. You’ll work closely with teams across finance, shipping, and fraud, using data to uncover opportunities, optimise decision-making, and enhance how customers interact with the platform. The ideal candidate will combine hands-on technical skills with proven experience leading and developing … data science teams. You’ll be confident managing multiple stakeholders, driving insight generation, and ensuring the team’s work translates into measurable business impact. What you’ll be doing: Leading and mentoring a team of four data scientists. Delivering data science projects that support customer and marketplace initiatives. Applying advanced analytics and machine learning to areas such as More ❯

FTC London (Hybrid – 1 day per week in office) We’re working with a fast-growing, consumer-facing tech business looking for a Data Science Manager to join their Customer Insights team on a 12-month fixed-term contract. There is potential for the role to become permanent, though this cannot be guaranteed. In this role, you’ll lead … a team of four data scientists focused on improving the customer experience across a dynamic online marketplace. You’ll work closely with teams across finance, shipping, and fraud, using data to uncover opportunities, optimise decision-making, and enhance how customers interact with the platform. The ideal candidate will combine hands-on technical skills with proven experience leading and developing … data science teams. You’ll be confident managing multiple stakeholders, driving insight generation, and ensuring the team’s work translates into measurable business impact. What you’ll be doing: Leading and mentoring a team of four data scientists. Delivering data science projects that support customer and marketplace initiatives. Applying advanced analytics and machine learning to areas such as More ❯

exploring emerging technologies, think in experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you’ll do Partner with the Director of Product/… SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate insights into concept pitches, MVPs and business cases for internal buy-in Champion a More ❯