1 to 25 of 75 Remote Customer Insight Jobs in London

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and provides the opportunity to deliver innovative customer analytics and actionable insights that inform commercial decisions, including acquisition, CRM, cross-sell strategies, churn, and customer behaviour. The … successful candidate will significantly impact our business strategy and customer experience. If you are passionate about data and customer insights and thrive in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling … Conduct deep dive analyses on customer behaviour, including geo-demographics, transactional data, and time of day. Investigate drivers of retention and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences. Use insights to develop strategies such as cross-sell criteria and success frameworks. Venue & Channel Analytics: Provide insights More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities: Ecommerce … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve … website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

Senior Customer Insights Analyst (Viator) London Senior Customer Insights Analyst Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between … leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Role The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to More ❯

retail consumer facing mobile application proposition for Foresters. It involves defining the apps vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the applications development New product/proposition development including initial life cycle management Identifying priority problems to solve and customer … to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best practices and product requirements as set out by Foresters Managing More ❯

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just a buzzword, it is core … of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. What you'll do As Customer Insights Quality Specialist, you will play a key role in the Networks Quality UK team, focused on Customer Insights. You will support senior managers with Customer Insights … data extraction, analysis and reporting regularly. You will perform Customer Insights KPI reporting and trend analysis. You will understand market specific customer usage behaviour trends and conduct tool-based data analysis on customer usage for predictive failure detection and quality improvements. You will extract, clean and analyse data from multiple sources to identify trends and provide meaningful More ❯

drives everything — from how people shop to how global brands grow. At Reward, we partner with giants like Visa and Experian, operating at the centre of fintech, loyalty, and customer insight. We're now looking for a Data Analyst to join our growing Data & Insights team — someone who thrives on structure, enjoys working behind the scenes, and takes real … pride in delivering clean, accurate data that drives real-world impact. Whether it's preparing insights on food delivery trends or measuring the performance of customer loyalty programmes, the insights you produce will shape commercial decisions for Reward and our clients. This is a data visualisation product delivery role, focused on administering, supporting, and delivering industry-leading visual insights … using your mastery in Power BI. What you’ll do Prototype new insight products, showing off your best data visualisation skills Develop new visualisation solutions using Power BI — including data modelling and dashboard design Manage Power BI user access structures and permissions Use SQL to query and manage large-scale transactional and purchase datasets Ensure precision and consistency in More ❯

drives everything — from how people shop to how global brands grow. At Reward, we partner with giants like Visa and Experian, operating at the centre of fintech, loyalty, and customer insight. We're now looking for a Data Analyst to join our growing Data & Insights team — someone who thrives on structure, enjoys working behind the scenes, and takes real … pride in delivering clean, accurate data that drives real-world impact. Whether it's preparing insights on food delivery trends or measuring the performance of customer loyalty programmes, the insights you produce will shape commercial decisions for Reward and our clients. This is a data visualisation product delivery role, focused on administering, supporting, and delivering industry-leading visual insights … using your mastery in Power BI. What you’ll do Prototype new insight products, showing off your best data visualisation skills Develop new visualisation solutions using Power BI — including data modelling and dashboard design Manage Power BI user access structures and permissions Use SQL to query and manage large-scale transactional and purchase datasets Ensure precision and consistency in More ❯

drives everything — from how people shop to how global brands grow. At Reward, we partner with giants like Visa and Experian, operating at the centre of fintech, loyalty, and customer insight. We're now looking for a Data Analyst to join our growing Data & Insights team — someone who thrives on structure, enjoys working behind the scenes, and takes real … pride in delivering clean, accurate data that drives real-world impact. Whether it's preparing insights on food delivery trends or measuring the performance of customer loyalty programmes, the insights you produce will shape commercial decisions for Reward and our clients. This is a data visualisation product delivery role, focused on administering, supporting, and delivering industry-leading visual insights … using your mastery in Power BI. What you’ll do Prototype new insight products, showing off your best data visualisation skills Develop new visualisation solutions using Power BI — including data modelling and dashboard design Manage Power BI user access structures and permissions Use SQL to query and manage large-scale transactional and purchase datasets Ensure precision and consistency in More ❯

UK) This role is with a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early-stage client engagements and shape … go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE and Power Platform solutions aligned with best practices Own and grow key relationships with a … rates What You’ll Bring: 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, Customer Service, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills Track record in managing vendor relationships More ❯

UK) This role is with a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early-stage client engagements and shape … go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE and Power Platform solutions aligned with best practices Own and grow key relationships with a … rates What You’ll Bring: 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, Customer Service, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills Track record in managing vendor relationships More ❯

to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis : Use AI to analyze … customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring : AI can evaluate creditworthiness more accurately … by analyzing a wider range of data points. Document Verification : Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights : Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns : Use AI to target customers with tailored marketing campaigns based on More ❯

colleagues. Purpose of the Role: As part of the Commercial and Data function, reporting to the Data and Insights Manager, the role is to support the delivery of actionable insight across customer, marketing, and digital performance. Working collaboratively across the business, you’ll play a key role in gathering, analysing and visualising data that informs strategic and tactical … decisions. You will support campaign measurement, customer behavior analysis, and the ongoing development of dashboards and reports that help teams understand what’s working and where to optimise. This is a hands-on role suited to someone comfortable working with Tableau, and Excel, who can balance technical analysis with clear communication of insight. Key Responsibilities: Deliver weekly and monthly … performance reporting across web, marketing and customer metrics. Support the development and maintenance of dashboards using Tableau Assist with analysing campaign performance, on-site behaviour, and key customer journeys. Contribute to customer insights reporting – e.g. segmentation, retention, churn analysis – to support CRM. Collaborate with stakeholders across Marketing and E-Commerce and to ensure insight needs are More ❯

colleagues. Purpose of the Role: As part of the Commercial and Data function, reporting to the Data and Insights Manager, the role is to support the delivery of actionable insight across customer, marketing, and digital performance. Working collaboratively across the business, you’ll play a key role in gathering, analysing and visualising data that informs strategic and tactical … decisions. You will support campaign measurement, customer behavior analysis, and the ongoing development of dashboards and reports that help teams understand what’s working and where to optimise. This is a hands-on role suited to someone comfortable working with Tableau, and Excel, who can balance technical analysis with clear communication of insight. Key Responsibilities: Deliver weekly and monthly … performance reporting across web, marketing and customer metrics. Support the development and maintenance of dashboards using Tableau Assist with analysing campaign performance, on-site behaviour, and key customer journeys. Contribute to customer insights reporting – e.g. segmentation, retention, churn analysis – to support CRM. Collaborate with stakeholders across Marketing and E-Commerce and to ensure insight needs are More ❯

launching new features and products, and play a significant part in defining the product function at OpenCorporates. This role involves extensive cross-functional collaboration and a major focus on customer and market discovery. The ideal candidate is deeply curious, analytically astute, and adept at using data-driven insights to inform strategic product decisions. We are looking for a candidate … with AI-driven approaches, and shaping impactful product stories, we'd love to hear from you. Key Responsibilities Analyse Data to Drive the Product Roadmap Review product usage data, customer feedback, and support tickets to identify trends and opportunities. Synthesize quantitative and qualitative data to prioritise backlog items based on real customer needs and commercial impact. Collaborate closely … with Sales, Customer Success and Engineering to write detailed user stories, acceptance criteria, and documentation for seamless engineering handoff. Own End-to-End Product Delivery Take ownership of new features and products from discovery, ideation, and research through delivery, monitoring, and iteration. Identify and manage product risks, including technical dependencies and resource constraints. Conduct Competitor and Market Analysis Regularly More ❯

We are looking for a data driven CRM and Martech expert to take ownership of a our customer data platform. As part of our dynamic Direct to Consumer marketing team, you will help us drive customer growth, boost engagement, and improve marketing performance across all channels. About the Role: As our CRM Data and Martech Manager, you'll … play a key role in leveraging customer data to deliver impactful marketing campaigns and automation programmes. You'll be the go to expert for our customer data platform (Bloomreach) and take ownership of platform optimisation, data integration, and campaign effectiveness. You'll work closely with marketing and business stakeholders, combining technical know how with strategic thinking to build … welcome applications from candidates with experience in similar CDPs or CRMs (e.g. Salesforce, Adobe, etc.). Key Responsibilities: Lead on CRM segmentation, campaign targeting, and automation workflows across the customer lifecycle. Act as a super user and owner of the Bloomreach platform, building strong relationships with the vendor and internal teams. Develop, execute and track multi channel CRM campaigns More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. ‍ Key Responsibilities: Plan and execute integrated digital marketing campaigns across platforms including Google Ads, social media, email, and organic search Create and manage paid media initiatives such as … AI tools for marketing automation, audience segmentation, and content personalization at scale across email, CRM, and paid media Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign … skills for cross-functional collaboration with sales, product, compliance, and external partners to deliver cohesive campaigns Strategic Thinking & Research: Strong analytical mindset with the ability to interpret market trends, customer insights, and competitor activity to inform campaign planning and positioning Behaviours That You Need To Be Successful: You are confident in your experience and can independently make decisions You More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. ‍ Key Responsibilities: Plan and execute integrated digital marketing campaigns across platforms including Google Ads, social media, email, and organic search Create and manage paid media initiatives such as … AI tools for marketing automation, audience segmentation, and content personalization at scale across email, CRM, and paid media Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign … skills for cross-functional collaboration with sales, product, compliance, and external partners to deliver cohesive campaigns Strategic Thinking & Research: Strong analytical mindset with the ability to interpret market trends, customer insights, and competitor activity to inform campaign planning and positioning Behaviours That You Need To Be Successful: You are confident in your experience and can independently make decisions You More ❯

pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can … s Digital and Technology group focuses on driving end to end Digital Transformation that includes Digital Strategy, Human centered Design, exploiting emerging technologies, and purposeful change management to improve customer and company results. The types of solutions include Digital Strategy and Advisory services, end to end Transformation Management, Enterprise Data, Analytics and AI, Intelligent Automation, reimagining business processes with More ❯

A unique opportunity to shape our customer research function, defining methodologies, tools and processes Freedom to shape a mixed-method research approach, working across both deep user interviews and data-driven insights to paint a holistic picture of our customer You will make a direct impact on product development and business strategy - your research will inform key decisions … Google Ventures and joined by Khosla Ventures. They believe in our vision that the law should be accessible to everyone, and this is where your skills will directly shape customer experience in a company that's growing quickly. Your manager and team Our org structure is made up of pods with distinct areas of focus to keep us all … Rafie Faruq, our Co-Founder & CEO, will develop your skills and enable you to deliver on the pod mission. This is what you'll be doing As a Senior Customer Research Analyst at Genie AI you'll be joining us in a dynamic stage of our growth so you'll face lots of different challenges. Doing User Research for More ❯

Senior Market Researcher (12 Month Fixed Term Contract) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable customer service and transform their customer experiences. … Fin can be integrated with our Helpdesk to form the Intercom Customer Service Suite, which offers AI-enhanced support for complex or high-touch queries requiring human intervention. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets new standards in customer service. We value pushing boundaries, building swiftly and intensely, and delivering exceptional value … quantitative and qualitative data to derive actionable insights about our customers, products, sales, marketing efforts, and overall business performance. This understanding is deeply integrated across the company to improve customer outcomes. Team RAD focuses on high-impact initiatives that significantly influence our products, customers, and business growth. You will own and lead research projects from inception to completion, driving More ❯

We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. This role goes beyond traditional Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you … customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone … or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify customers More ❯

Full-time - Paris or London As EMEA Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You'll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, and helping them get the most out of Kiln's products and services. Responsibilities … product implementation and customization. Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases. Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization. … Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly. Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals. Requirements: 4+ years of experience with a minimum of 2+ years in B2B customer success, account management More ❯

enabled transformation projects. Partner with a diverse set of stakeholders – from IT and digital teams to executive leadership – to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver … e.g., BCS, IIBA, or equivalent). Prince2 and/or Agile project management qualifications. Experience in a Senior Business Analyst role leading analysis within projects or workstreams. Demonstrable strong customer insight-driven design thinking. Knowledge of Product Management, Waterfall/Agile mthodolgies including user story writing, backlog management and acceptance criteria definition. Experience of working on business change More ❯

We’re looking for a CRM Manager to lead and deliver a best-in-class CRM strategy for Russell & Bromley. In this role, you will be responsible for driving customer acquisition, improving retention, and fostering long-term customer advocacy. Working closely with the Head of Marketing, you will leverage customer insights and CRM expertise to create an … part of our next chapter? About the Role Own and execute the cross-channel CRM strategy, including measurement and reporting. Deliver targeted CRM campaigns (currently email-first) to drive customer success. Collaborate with cross-functional teams (marketing, e-commerce, retail, IT) to develop and implement CRM campaigns that support business goals from acquisition to loyalty. Work with platforms such … as Emarsys, SAP, D365, Wunderkind, and GA to track data and inform decisions across all stages of the customer journey. Be the authority on customer and engagement health, providing ongoing insights and performance updates to the business. Full accountability for Russell & Bromley’s email channel, including strategic planning, segmentation, deployment, and performance measurement. Supported by digital marketing and More ❯

We’re looking for a CRM Manager to lead and deliver a best-in-class CRM strategy for Russell & Bromley. In this role, you will be responsible for driving customer acquisition, improving retention, and fostering long-term customer advocacy. Working closely with the Head of Marketing, you will leverage customer insights and CRM expertise to create an … part of our next chapter? About the Role Own and execute the cross-channel CRM strategy, including measurement and reporting. Deliver targeted CRM campaigns (currently email-first) to drive customer success. Collaborate with cross-functional teams (marketing, e-commerce, retail, IT) to develop and implement CRM campaigns that support business goals from acquisition to loyalty. Work with platforms such … as Emarsys, SAP, D365, Wunderkind, and GA to track data and inform decisions across all stages of the customer journey. Be the authority on customer and engagement health, providing ongoing insights and performance updates to the business. Full accountability for Russell & Bromley’s email channel, including strategic planning, segmentation, deployment, and performance measurement. Supported by digital marketing and More ❯