1 to 25 of 34 Remote/Hybrid Customer Insight Jobs in London

Customer Insight LeadLondon/Bournemouth 60-80k We are hiring a Customer Insights and Strategy Transformation Lead to define and connect the customer insight vision across analytics, BI and self service reporting. This role blends strategic direction with hands on delivery, ensuring insight directly shapes customer outcomes and commercial decisions. This is a high visibility opportunity to sit at the centre of data, insight and decision making. You will have real influence over how customer insight is used across the organisation, with the mandate to improve ways ...

Title: Insight Business Partner Location: London (Hybrid 3 days week in office) About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety … your career – from flexible working options and time off to competitive pay, benefits and well‐being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

Homes, you will lead the strategic development, optimisation and delivery of our Salesforce Sales & Marketing platform. You will play a pivotal role in driving customer insight, improving digital journeys, and enabling data-driven decision-making across the organisation. This is a strategic, and hands-on CRM Manager role … leading Salesforce delivery, customer insight, system improvement and cross-functional digital projects to drive performance and customer experience. Key Duties Salesforce strategy — Lead the strategic roadmap for Salesforce, ensuring the platform evolves to meet organisational needs. CRM optimisation — Oversee continuous improvement of CRM processes, workflows and data ...

lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What … billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across ...

Benefits Zachary Daniels are delighted to be partnering with a fast-growing, digitally led retail business that is continuing to invest heavily across ecommerce, customer experience, and data capability. We're looking for a Lead Digital Analyst to take ownership of digital analytics across the business, acting … person for digital insight, tracking, attribution, and performance measurement. This is a highly visible role where you'll work closely with senior stakeholders across ecommerce, marketing, and leadership teams to shape how digital data is used to drive commercial decisions. This is not a standard reporting role. The business ...

Senior Customer Experience Researcher | Hybrid working | London Our client is a household name operating at serious scale, with a customer base in the millions and a growing commitment to putting insight at the heart of how they work. This isn't a team where research gets filed … where your findings will reach the rooms where decisions get made. What you'll be doing You'll lead on how the organisation uses customer insight to map journeys, surface risks, and identify high-impact opportunities. You'll help set the bar for how research informs strategy ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‐touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

senior, hands‐on product leadership role suited to someone who can balance strategy with execution, vision with pragmatism, and innovation with real customer value. Key Responsibilities Product Vision & Strategy Own and evolve the end‐to‐end product vision for ECA’s SaaS platform. Build a compelling product story that … ensuring the platform continues to perform as it scales. Commercial & Market Alignment Work closely with the team to align product direction with revenue growth, customer acquisition and retention goals. Support go‐to‐market initiatives with strong product positioning, messaging and enablement. Monitor market trends, competitor offerings and emerging technologies ...

Customer Success Manager you will ensure that new customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

business growth. Assist and support the Director of Growth in the evolution and execution of the new business sales plan. Develop deep, actionable vertical insight across key and high potential public and private sector markets. Implement a data‐driven sales operating rhythm that maximises pipeline quality, conversion, and forecasting … fully compliant, profitable, and aligned with policy. Monitor activity levels, conversion rates, and deal quality, identifying development gaps and growth opportunities. Vertical Expertise & Market Insight Partner with SDR Managers to ensure a highly productive and proactive collaboration between SDR and Consultants Build and maintain strong market intelligence across your ...

global rollout. Work alongside finance and marketing teams to plan budgets and forecast paid media efforts. Create a product roadmap alongside product managers, leveraging customer insights, tech, and business goals. Oversee data and performance reporting to assess impact and refine the strategy. Candidate Requirements 5+ years in growth marketing. ...

legal directories, industry news and other channels Maintain a healthy pipeline of opportunities Support the sales process from initial contact through to conversion Market & Customer Insight Stay informed on industry developments and market trends Gather customer feedback and insights to support wider business initiatives Identify emerging opportunities … Administration Keep CRM systems updated with activity and pipeline information Support reporting and sales activity tracking Work collaboratively across teams to ensure an excellent customer experience Experience Required Previous experience within Sales, Business Development, Account Management or a similar client-facing role Strong communication and relationship-building skills Comfortable ...

legal directories, industry news and other channels Maintain a healthy pipeline of opportunities Support the sales process from initial contact through to conversion Market & Customer Insight Stay informed on industry developments and market trends Gather customer feedback and insights to support wider business initiatives Identify emerging opportunities … Administration Keep CRM systems updated with activity and pipeline information Support reporting and sales activity tracking Work collaboratively across teams to ensure an excellent customer experience Experience Required Previous experience within Sales, Business Development, Account Management or a similar client-facing role Strong communication and relationship-building skills Comfortable ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition … Flow's features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements ...

through planning, delivery, managing risks and dependencies, ongoing progress reporting through to closure. Expertise in eliciting and framing needs through discovery - translating stakeholder and customer insights into clear problem statements, hypotheses and decision-ready options. Strong process and journey analysis capability (current/future state), using qualitative and quantitative ...

sectors such as utilities, telecommunications, financial services and the not for profit space. Their work focuses heavily on predictive modelling to improve marketing effectiveness, customer insight and engagement strategies at scale. The Role As a Data Scientist, you will be responsible for designing, building and refining models aligned … cases take ownership of projects end to end. Key responsibilities include: Building and training predictive models to solve real commercial problems, most commonly around customer behaviour and engagement. Leading data discovery sessions with client stakeholders to understand objectives, constraints and available data. Analysing large datasets to uncover patterns ...

businesses create, edit, sign, and streamline document workflows at scale. This role owns end-to-end product leadership, with a strong focus on customer retention and long-term value creation. You will drive product-led growth through experimentation, lifecycle engagement, and funnel optimization across activation, retention, expansion, and monetization. … Drive pdfFiller’s AI and innovation roadmap – ensuring we delight customers both today and in the future Own portfolio-level roadmap prioritization informed by customer insight, market research, and competitive intelligence Drive product-led growth by optimizing the full user journey, conversion funnels, retention loops, and unit economics ...

businesses create, edit, sign, and streamline document workflows at scale. This role owns end‐to‐end product leadership, with a strong focus on customer retention and long‐term value creation. You will drive product‐led growth through experimentation, lifecycle engagement, and funnel optimization across activation, retention, expansion, and monetization. … Drive pdfFiller’s AI and innovation roadmap – ensuring we delight customers both today and in the future Own portfolio‐level roadmap prioritization informed by customer insight, market research, and competitive intelligence Drive product‐led growth by optimizing the full user journey, conversion funnels, retention loops, and unit economics ...

planning days, weeks, months or decades ahead.Wood Mackenzie Intelligence Connected**Wood Mackenzie Values*** Inclusive – we succeed together* Trusting – we choose to trust each other* Customer committed – we put customers at the heart of our decisions* Future Focused – we accelerate change* Curious – we turn knowledge into action**Role Purpose**Wood … will ensure we articulate the value of our products and data, including next generation AI workflow-based solutions, with clarity, commercial impact, and customer insight.This role is critical to driving our next phase of growth, requiring a leader with a deep understanding of the energy market ...

marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights … skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You’ll Get 24 days annual leave (plus your birthday off!) → Increases by 1 day annually after 3 years ...

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions, helping … transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential of Zendesk and elevate customer experience at every touchpoint.**What You’ll Be Doing:*** **Lead strategic solution design:** Partner with Sales to architect transformative, AI-powered customer experience ...

purpose-built to protect organisations from the full spectrum of cyber threats — integrating cutting-edge technology with human-centric pathways to deliver visibility, strategic insight, and decisive action. More than 42,000 businesses worldwide trust Mimecast to keep ahead of an ever-evolving threat landscape.We are one of only … Field CISO is not parachuting into a region from afar, but stepping into a geography where Mimecast already has genuine presence, colleagues, and customer relationships. Through our Resilience Together corporate social responsibility programme, we also invest time, resources, and funds in underserved communities across the regions in which ...

revenue growth of the Reusable Identity product family (Reusable KYC and Sumsub ID) by defining strategic positioning, leading GTM initiatives, and turning deep customer insights into measurable impact across the full funnel. What You Will Be Doing: Own positioning, messaging, and narrative for Reusable Identity solutions (Reusable … Sumsub ID), ensuring consistent communication across all customer touchpoints. Lead go-to-market strategy and execution for both B2B and B2C audiences, including new product launches and scalable launch processes. Drive growth and adoption by increasing Reusable KYC uptake among existing clients and accelerating direct end-user sign ...

Location: London (Hybrid, 2 days/week) + UK & Ireland travel Type: Full-time Compensation: Competitive base + bonus Reporting to: Customer Success Director About the Job Openr is transforming how the hospitality industry manages menus and pricing. By centralising recipe, product, and pricing information into a single source … platform significantly, with several new modules launching in the coming months, all focused on unlocking pricing optimisation capabilities for operators. We see the customer lifecycle starting during the sales process. We believe our growth will come from a customer led strategy, including both ‘land & expand’ and customer ...