26 to 50 of 179 Customer Segmentation Jobs in London

Email Marketing Analyst - Customer Lifecycle Focus Join to apply for the Email Marketing Analyst - Customer Lifecycle Focus role at Fractal Email Marketing Analyst - Customer Lifecycle Focus 1 week ago Be among the first 25 applicants Join to apply for the Email Marketing Analyst - Customer Lifecycle Focus role at Fractal Get AI-powered advice on this job … and more exclusive features. It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Email Marketing Analyst - Customer Lifecycle Focus UK Remote Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human … by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal We are looking for a highly analytical and strategic Email Marketing Analyst with a focus on Customer Lifecycle Marketing. In this role, you will be responsible for analyzing and optimizing email campaigns throughout the entire customer journey—from acquisition to retention to reactivation. You will More ❯

About The Role We at PEI Group are looking for a UX Researcher to join our welcoming, diverse, and growing team based here in London. PEI’s customer insights professionals play a critical role in transforming data into actionable insights that inform our business decisions and enhance our customer experience. You will work within a cross-functional team … to analyse customer data, develop insights, and provide recommendations that align with our strategic objectives. The ideal candidate will have a strong background in data analytics, customer behaviour analysis, customer enquiry and a passion for leveraging data to drive business growth. Key Responsibilities: Analyse customer data from various sources (e.g., GA, Heap.io, Delighted NPS, Dovetail, CRM … systems, surveys) to uncover trends, behaviours, and preferences. Develop and present actionable insights and recommendations to key stakeholders, including marketing, product development, and customer service teams. Collaborate with the UX, Product Design and Data Science teams to design and implement customer segmentation models and predictive analytics. Conduct market research and competitive analysis to benchmark our customer More ❯

Design, build, and maintain Looker dashboards and LookML models focused on SaaS-specific KPIs: ARR, MRR, churn, gross/net revenue retention (GRR/NRR), bookings, CAC, LTV, and customer cohorts. Own and optimize financial and revenue-related data models within Snowflake, collaborating closely with FP&A, RevOps, and Data Engineering. Integrate data across systems (e.g., NetSuite, Salesforce, Billing … and GAAP principles. Drive automation of executive and board-level reporting packages with a focus on strategic insights. Collaborate with senior finance and business leaders to support scenario modeling, customer segmentation, and forecasting. Ensure strong data governance and alignment on metric definitions across departments. Essential Bachelor’s degree in Finance, Analytics, Computer Science, or a related field; MBA More ❯

of the product team responsible for developing data solutions for our clients using Power BI and other relevant data and reporting technologies. Developing internal business analytics on product usage, customer segmentation, feedback analysis, product performance, and customer sentiment. Exploring new and existing frameworks/techniques for maximising product value from existing datasets for end customers. Cross-functional More ❯

through data-driven recommendations, identifying friction points and high-impact improvement areas Partner with Data Analytics Engineers and Software Engineers to collect and model relevant conversion data throughout the customer lifecycle Champion data-driven culture by sharing insights and building strong stakeholder relationships Design experiments and analysis frameworks to quantify ROI of conversion initiatives Lead by example in applying … for advanced analysis and modeling User research understanding to complement quantitative insights Curious, collaborative team player able to prioritise in a fast-paced environment Nice to have: Familiarity with customer segmentation, predictive modeling, and machine learning techniques. Prior experience supporting data-driven product roadmaps and experimentation programmes A keen interest in trading and/or investing Basic knowledge More ❯

groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role As a Senior Customer Analyst in our UK Analytics team, you will play a pivotal role in understanding and shaping the customer experience across our business. You’ll lead the charge on … analysing customer behaviour, lifecycle journeys, loyalty program performance , and customer base dynamics—delivering insights that influence strategic decisions and help us build lasting relationships with our customers. This is not just a numbers role – it’s about using data to uncover what drives our customers , creating compelling stories, and enabling the business to act decisively in a competitive … fast-changing environment. This is a hands-on technical role where you'll own and deliver end-to-end analyses, build smart customer segmentation, track key lifecycle and loyalty KPIs, and continuously improve how we understand and engage our customer base. Working closely with key stakeholders across Marketing, CRM, Product, and Data , you’ll be at the More ❯

on a mission to bring premium beer and cider from the Cotswolds to UK consumers (and hopefully beyond). They are rapidly expanding their product range, brand recognition and customer base. T&Pm has been working with Hawkstone for over a year with a dedicated team working across all of their marketing functions and we are looking to expand … this team - that’s where you come in! We need an experienced Customer Data Manager to design, implement, and optimise data processes across both B2B and B2C platforms. The key objective is to ensure our marketing data is of the highest quality, seamlessly integrated with our marketing systems, and leveraged to deliver personalized customer experiences. This role is … critical in driving data-driven decision-making and supporting our growth objectives through enhanced customer engagement and retention strategies. The marketing team is based in London, while the Hawkstone HQ is in the Cotswolds. You’ll be working with a small dynamic team of entrepreneurially minded individuals - including a marketing Platform Product Manager (Klaviyo), a CRM Campaign Manager and More ❯

Office (COO) Report to: Head, Analytics & Management Information Role Purpose: Provide operational performance data insights and analysis by delivering timely inputs and recommendations for improvement in business processes and customer experience. Key Accountabilities: Recommend process/system changes based on data analytics. Communicate with stakeholders across operations to understand requirements and provide data analysis accordingly. Provide data insights for … different projects to enable right decisions. Deliver customer-specific reports and analysis for Ops SMT review meetings with customers. Automate daily reporting requirements through BO and deliver on time with quality. Increase the proportion of tickets raised through Colt Online. Deliver customer segmentation within network operations. Skills & Experience: Individual contributor with expertise and hands-on experience in More ❯

of the City as a Jnr Data Scientist. You will be part of a global analytics team using a number of big data technologies to produce complex behavioural models, customer uptake product analysis and new product innovation. Provide data driven analysis via statistical, quantitative, machine learning, programmatic and heuristic methods. Relate statistical and other analytical results to real world … Useful skills to possess: Commercial data science experience Machine learning SQL Msc or PhD preferred in either of the following areas, statistics, physics, mathematics, Computer Science or Engineering Creating customer segmentation models knowledge of SAS Data Mining R/Python Proficient user MS Office This is a superb career opportunity in the Data Science space .This Company invest More ❯

in using data to drive business decisions, working closely with product managers, engineers, and senior stakeholders (including the CFO ). You'll be uncovering insights that fuel product development, customer growth, and commercial strategy. What you'll do: Senior Marketing Analyst - SaaS & Marketplace | £70,000 + Benefits | Hybrid (2x/week in Central London Office) Industry-Leading Tech Platform … in using data to drive business decisions, working closely with product managers, engineers, and senior stakeholders (including the CFO ). You'll be uncovering insights that fuel product development, customer growth, and commercial strategy. What you'll do: Lead analytical deep-dives to identify trends, opportunities, and areas for optimisation Deliver clear, actionable insights that influence high-level business … decisions Projects may include customer segmentation, cohort analysis, CLV modelling, pricing strategy, and product funnel performance Present findings to senior stakeholders and help define next steps Improve profitability and efficiency across user journeys - both customer and partner side ️ Tools & Environment: SQL , Redshift , Looker Collaborative product-focused teams, embedded in a modern data stack What we're looking More ❯

across the business Build, mentor, and scale a high-performing team of data scientists and analysts Create scalable solutions to solve real-world challenges like demand forecasting, personalisation, and customer segmentation Translate business problems into data science use cases and deliver measurable outcomes Use data-driven insights to streamline workflows and improve decision-making in areas like inventory … logistics, and customer journey Measure success through improvements in performance metrics like conversion, retention, stock accuracy, and customer satisfaction Requirements: MSc or PhD Degree in Computer Science, Artificial Intelligence, Mathematics, Statistics or related fields. Expert in Python, R, SQL and a range of ML techniques (e.g., random forests, neural nets, reinforcement learning) Track record of delivering high-impact More ❯

business outcomes, revenue generation, and strategic decision-making. Provide strategic advisory services on data monetisation, analytics strategy, and competitive intelligence. Oversee the design and implementation of commercial analytics platforms, customer segmentation models, and revenue optimisation algorithms. Business Leadership & Team Development: Lead cross-functional teams combining data scientists, data engineers, and domain experts. Drive a culture of commercial awareness … understanding of data science methodologies, statistical analysis, machine learning algorithms, and analytics platforms (Python, SQL, vector stores and graphs, Power BI, Looker). Experience with commercial analytics tools and customer data platforms. ● Client Engagement: Proven experience engaging with senior executives, delivering data science strategies to business stakeholders, and managing commercial analytics projects. Strong presentation and communication skills for non More ❯

business outcomes, revenue generation, and strategic decision-making. Provide strategic advisory services on data monetisation, analytics strategy, and competitive intelligence. Oversee the design and implementation of commercial analytics platforms, customer segmentation models, and revenue optimisation algorithms. Business Leadership & Team Development: Lead cross-functional teams combining data scientists, data engineers, and domain experts. Drive a culture of commercial awareness … understanding of data science methodologies, statistical analysis, machine learning algorithms, and analytics platforms (Python, SQL, vector stores and graphs, Power BI, Looker). Experience with commercial analytics tools and customer data platforms. ● Client Engagement: Proven experience engaging with senior executives, delivering data science strategies to business stakeholders, and managing commercial analytics projects. Strong presentation and communication skills for non More ❯

business outcomes, revenue generation, and strategic decision-making. Provide strategic advisory services on data monetisation, analytics strategy, and competitive intelligence. Oversee the design and implementation of commercial analytics platforms, customer segmentation models, and revenue optimisation algorithms. Business Leadership & Team Development: Lead cross-functional teams combining data scientists, data engineers, and domain experts. Drive a culture of commercial awareness … understanding of data science methodologies, statistical analysis, machine learning algorithms, and analytics platforms (Python, SQL, vector stores and graphs, Power BI, Looker). Experience with commercial analytics tools and customer data platforms. ● Client Engagement: Proven experience engaging with senior executives, delivering data science strategies to business stakeholders, and managing commercial analytics projects. Strong presentation and communication skills for non More ❯

team. Your expertise will be pivotal in driving Multiverse’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale within our existing customer base. This role will report directly to the Director of Revenue Strategy & Operations. Specifically, you will Business Partnering: Serve as a strategic thought partner to a UK Area Vice … pipeline progress, meeting velocity, productivity, and risk in pipeline segments. Rhythm of Business Planning: Lead the annual and quarterly sales planning processes, including the development of regional business plans, customer segmentation, productive capacity, and resource allocation. Analyze market trends, customer segments, and competitor activities to identify growth opportunities and mitigate risks, and define market strategies and objectives … years of experience specifically in relevant teams (e.g., GTM or Sales Strategy and Operations, GTM Chief of Staff). Strong project management skills, with experience working cross-functionally with Customer Success, Finance, Product, Sales, Marketing, and more. Proficient in handling and analyzing large data sets utilizing Excel and/or Google Sheets; bonus if you have experience with SQL More ❯

product managers to define key performance indicators (KPIs) and success metrics for growth initiatives. Create detailed reports and dashboards to communicate insights and recommendations to stakeholders. Provide insights on customer segmentation, targeting, and personalization strategies. Contribute to foundational data efforts, such as metric and model definition. Conduct A/B testing and experimentation to optimize conversion rates and More ❯

board reporting package Monitor and analyze KPI trends including pipeline management, account development, forecast, conversion rates, sales cycle, and quota attainment Training and onboarding of the Revenue organization Refine customer segmentation and territory allocation and works with leadership team to enhance key account management function Work with leadership team to design, optimize, and maintain sales incentive compensation programs More ❯

behavioural insights. Harden and evolve the analytics stack: Own continuous improvements to data quality, modelling, and warehouse efficiency. Become a strategic partner: Collaborate closely with leadership on strategic questions—customer segmentation, pricing experiments, expansion bets. Requirements You must be an ambitious, curious, relentless and no ego problem-solver excited to build the future of shopping. Additionally: 3+ years More ❯

over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Senior CRM Data Analyst … analysis projects, delivering them to a high degree of accuracy and take a role in presenting results and insights to clients. This is predominantly a technical role grounded in customer data, so you should be experienced in handling large customer data sets. Communication and interpersonal skills are important, both in collaborating with clients and colleagues across multiple disciplines. … at helping Marketing to improve the experience of the customer. Deliver measurement and effectiveness projects, including dashboard reporting and deep dive evaluations to understand the impact marketing has on customer behaviour. Deliver and take lead on customer projects (segmentation, modelling), utilising statistical techniques to develop a deep understanding of customers. Ensure that the most relevant methodologies are More ❯

the client first. The Role As a CRM Manager, you’ll lead and mentor a CRM Executive, drive data-driven strategies, and optimize multi-channel communication across the entire customer lifecycle. From activation and engagement to retention and reactivation—you’ll play a pivotal role in shaping customer journeys that deliver real business impact. We're looking for … ensures that every CRM initiative aligns with our commercial goals and delivers measurable results. How You Can Make a Difference Coach and manage a CRM executive to create killer customer marketing campaigns, strategies and tactics, including automated customer lifecycle journeys. Manage all customer marketing channels (email, SMS, and others) to business KPIs with focus on total active … users, trading volume and RPM. Design, implement and continuously improve best practice customer lifecycle funnel with focus on customer conversion and retention. Plan, create, and execute targeted CRM campaigns by setting up automated journeys based on real-time data triggers, or ad hoc promotional activities, delivered through various communication channels. Own customer segmentation strategy with customer More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled … overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a high … analysts, and data engineers, fostering a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. Collaborate with C-suite and business leaders More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled … overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a high … analysts, and data engineers, fostering a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. Collaborate with C-suite and business leaders More ❯

development of a strategy that supports the business. Collaborating in data-focused initiatives and implementing new data management and manipulation tools. Developing target approaches to accurately highlight and understand customer needs. YOUR SKILLS AND EXPERIENCES: Experience in creating financial and consumer behavioral business models. Experience in using innovative customer analysis to identify commercial opportunities. Expertise in using SQL …/Python/SAS. Experience in customer segmentation and customer targeting. BENEFITS: Up to £65,000. Very flexible work pattern. Competitive employee package. HOW TO APPLY: Please register your interest by sending your CV to Jordan Victor via the Apply link on this page. SENIORITY LEVEL: Mid-Senior level EMPLOYMENT TYPE: Full-time JOB FUNCTION: Analyst #J More ❯

Intelligence and Experience (CIX) organization is focused on leveraging consumer insights and predictive analytics to drive personalized consumer experiences at scale. This team manages all aspects of market research, customer segmentation, first party data build up and consumer activation (Acquisition and Retention) along the consumer journey (Media, CRM, Clienteling), for all brands and channels across our global organization. … and highly organised individual to join the CX Strategy function. The successful candidate will be a data literate and analytically minded individual who will help develop and deliver critical customer centric and data projects enabling the CX vision and strategy, and ensure its regional implementation and successes while elevating the Brand with a fashion and luxury sensitivity. KEY RESPONSIBILITIES … DRIVE AND DELIVER THE ROLL OUT OF INITIATIVES SUPPORTING GLOBAL CX STRATEGY & VISION Manage strategic customer projects aligned to data strategy and marketing campaigns. Work collaboratively with regional CIX teams (EMEA, US, APAC) to ensure their regional roadmaps are aligned and prioritized against the global vision and objectives. Ensure full consistency and partnership across regions. Report back at Senior More ❯

street. About the role Join our E-Commerce team to drive the financial performance of the Dune website by identifying actionable opportunities for improvement through analysis of website KPIs, customer behavior, and engagement. The Ecommerce Analyst will generate insights to provide a comprehensive view of sales drivers, analyzing product, stock, marketing channels, promotions, customer metrics, and website engagement. … optimize sales opportunities and onsite conversion. Collaborate with stakeholders to ensure analytical tools are correctly configured for accurate metrics and insights. Deliver innovative insights and actionable recommendations. Analyze the customer journey and shopping behavior to identify website performance improvement opportunities. Review industry trends and assess their relevance and potential ROI. Advanced Analytics & Customer Centricity Analyze user journeys, website … features, and content. Drive customer segmentation and profiling for targeted, relevant communications. Work with stakeholders to enhance conversion and customer experience. Promote the 'voice of the customer' across all business units. Operations Analyze online sales channels and processes to generate actionable insights for KPI improvement. Support online business optimization initiatives. Assess ROI and benefits of proposed More ❯