5 of 5 Customer Support Specialist Jobs in London

Role: Customer Support Specialist (DACH - GERMAN SPEAKING) Team: Customer Success — Support · Reports to: Head of Customer Success Location: London · In office About LightLight is an AI-native finance ERP and general ledger platform, replacing legacy systems like NetSuite and Oracle for modern finance teams. … just on product, but on a fundamentally better customer experience, finance-expert, white-glove, and delivered where the customer already works. We're backed by investors including Balderton, Atomico, Cherry Ventures, Seedcamp and Entrée Capital, and advised by the former CTO of Workday Financials and the Chief Architect ...

demand excellence, and want to help build the future of finance, we invite you to join us. The Role Rogo is seeking our first Customer Support Specialist, EMEA to be a key player on our fast-paced Support team, ensuring we deliver an exceptional experience … clients. You will provide client support through chat and email to existing Rogo clients, working at the front lines to provide assistance to clients in need. Pain points and feedback surfaced directly informs product improvements as we continue to scale. What You Will Own Handle customer queries ...

Rogo in London seeks its first Customer Support Specialist, EMEA, to deliver exceptional client support via chat and email. You will work on the front lines with existing clients, helping resolve issues and feeding feedback for product improvements as the company scales. Ideal candidates have 1+ … year in B2B SaaS support, strong communication, and an eagerness to shape a growing support function in a fast-paced AI-driven finance context. #J-18808-Ljbffr ...

Jobtailor in London is seeking a proactive Customer Service Specialist to manage high-volume queries via Intercom, triage incidents, and support AI-driven improvements. You will become a subject-matter expert on our platform, maintain knowledge bases, and collaborate with Product, Customer Success and GTM while … upholding SLAs and data integrity. This role blends frontline support with process optimization and hands-on opportunities to shape our healthcare productivity mission. #J-18808-Ljbffr ...

inbound queries: Manage a high volume of live chats and emails via Intercom with clarity, precision, and warmth. You will directly own your individual customer service scores, response times and quality Technical triage & escalation: Act as a first-line contributor to incident response. You will triage inbound workflows … elevate bugs to our technical team Project contribution: Support cycle-level initiatives, e.g. testing new AI tools or rolling out process changes, alongside the opportunity to own specific operational areas. Becoming a subject matter expert: Master our platform inside out. You’ll handle backend operations and leverage AI tools ...