Senior Platform Architect
- Location
- Greater London, England, United Kingdom
Zendesk Agent Builder and Action Builder to architect multi-step, agentic workflows, helping customers reach and exceed an 80% automated resolution target. Ecosystem Integration & Connectivity: Architect modern integrations connecting the Zendesk platform to external AI platforms and enterprise applications. Design these connections utilizing the Zendesk MCP (Model Context Protocol … Server, comprehensive APIs, and advanced Integration Platforms as a Service (iPaaS), while applying scalable enterprise integration patterns. Knowledge & Memory Engineering: Leverage Zendesk's Context Graph (operational memory layer) and Knowledge Graph connectors to integrate unstructured, federated enterprise data sources (e.g., SharePoint, Confluence, Google Drive) into the customer ...