1 to 25 of 67 Journey Map Jobs in London

As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset … with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders Expertise in customer journey mapping and understanding of design thinking methodologies, partnering More ❯

are empowering organizations to work flexibly and securely at a global scale. The role Design intuitive, user-first experiences across mobile and web platforms Create wireframes, prototypes, and journey maps to bring ideas to life Run user research and usability testing to validate and sharpen your designs Champion accessibility, simplicity, and scalability across all products Collaborate closely with More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

recordings, funnel analysis) to identify patterns and areas for product optimization, reconciling with primary research sources to provide a holistic view of user behavior. Develop user personas and journey maps to visualize behaviors and inform product design. Synthesize research findings into actionable insights that drive new features and product improvements. Stay up to date on industry trends, competitor More ❯

field is a plus Additional requirement : - Lead and support in discoveryuser research to gather insights for new products and assist in production of research related UX documents like journey maps, personas etc. - Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations. - Effectively present ideas and concepts in form of wireframes, prototypes More ❯

field is a plus Additional requirement : - Lead and support in discoveryuser research to gather insights for new products and assist in production of research related UX documents like journey maps, personas etc. - Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations. - Effectively present ideas and concepts in form of wireframes, prototypes More ❯

field is a plus Additional requirement : - Lead and support in discoveryuser research to gather insights for new products and assist in production of research related UX documents like journey maps, personas etc. - Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations. - Effectively present ideas and concepts in form of wireframes, prototypes More ❯

field is a plus Additional requirement : - Lead and support in discoveryuser research to gather insights for new products and assist in production of research related UX documents like journey maps, personas etc. - Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations. - Effectively present ideas and concepts in form of wireframes, prototypes More ❯

Expertise in a wide range of research methods, particularly generative approaches such as ethnography, in-depth interviews, field studies, user needs analysis, jobs-to-be-done frameworks, and journey mapping, as well as complementary evaluative methods. Excellent storytelling, communication, and presentation skills - able to translate complex insights for varied audiences, including senior leadership. Ability to work effectively with More ❯

a clear product vision and long-term strategy for our D-commerce platform, aligned with overall business objectives and market trends. Conduct market research, competitive analysis, and customer journey mapping to identify new opportunities and user pain points. Define and track Key Performance Indicators (KPIs) and success metrics to measure product performance and inform strategic decisions. Backlog Management More ❯

and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice Development & Innovation - Contribute More ❯

and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice Development & Innovation - Contribute More ❯

/UI teams, mobile development teams (iOS/Android), QA, and IT to ensure alignment of mobile solutions with business needs. Solution Design: Participate in solution discussions, user journey mapping, gap analysis, and process re-engineering to improve customer experience on mobile apps. Agile Participation: Work in Agile or hybrid delivery models, contributing to backlog grooming, sprint planning More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯

the wider CX proposition. What We're Looking For Background within similar customer experience/CX Strategist role from within a consultancy. Strong background in omni-channel customer journey mapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯

transform how our clients work while developing new digital products and services. Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systems. You will facilitate workshops, develop unique design strategies for products and make strategic decisions at the portfolio level. Behind the scenes More ❯

using research and evidence to shape service design decisions, ensuring user needs and organisational goals are aligned. You will be developing high-quality service design artefacts such as journey maps, service blueprints, and prototypes to communicate design intent and test ideas. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria More ❯

across business, IT, and supplier landscapes. Excellent understanding of Agile delivery practices, including design sprints, iterative delivery, backlog grooming and user stories. Skilled in producing design artefacts (e.g., journey maps, process flows, user stories, wireframes) and using tools like Lucidchart, Miro, or equivalent. Design Lead- - Salesforce Education Cloud- Student Systems Implementation Desirable Experience Knowledge of Higher Education regulatory More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯