15 of 15 Knowledge Management Jobs in London

arisen for a Service Transition Manager to join our London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive knowledge adoption through stakeholder engagement, training, and continuous improvement Use analytics, feedback, and AI to enhance knowledge effectiveness and delivery Capture and structure knowledge with SMEs across applications and services Plan and manage service transition for new or changed services, ensuring operational readiness Manage risks, escalations, and stakeholder ...

quality, resilience). Provide 'just enough' technology strategy considerations to make the future state actionable (e.g., platform patterns, data/AI opportunities, integration/knowledge, vendor considerations) without turning this into a solution design. Produce structured content that is consistent with existing strategy packs (context, scope, outcomes, dependencies, risks … strategy pack (PowerPoint) and supporting notes (Word) if needed. Required experience Deep expertise in Contact Centre operations and transformation (e.g., omni-channel service, workforce management, quality, knowledge, case management, customer journeys). Proven track record producing strategy packs/target state narratives for senior stakeholders. Strong capability ...

Principal Consultant - ServiceNow Program Lead - London, UK Role – ServiceNow Program Lead Technology – ServiceNow, ITSM, Service Management Location – London, Dusseldorf, Frankfurt Business Unit – CISNGE Travel Expectations – 3 days in Client or Infosys Office with frequent travel to meet other customers Your role In the role of Program Manager … expert ServiceNow and Project Management expert contributing to different phases of the Service Management tool solution lifecycle. You will be intensely involved in solution design, architecture advice, and driving project execution w.r.t ServiceNow as Service Management Platform. You will also play an important role in delivering strategic ...

Junction Hybrid Working Arrangements - 3 Days in the office, 2 days WFH We are seeking a SharePoint Administrator to manage, maintain, and enhance our Knowledge Management SharePoint Online library environment within Microsoft 365. Advanced MS Office 365 Skills etc including SharePoint - SharePoint Essential as using Day to Day. … Role Brief: The Knowledge Co-ordinator/SharePoint Administrator role will ensure knowledge is captured and collated, to share across the project and the wider industry. The role will form part of a programme-wide knowledge network that links information to people, enhancing business expertise and leaving ...

team in London. This is an exciting opportunity to play a key role in developing and implementing legal technology solutions, driving innovation, and supporting knowledge management across a highly respected international practice. Working closely with the firm's Center of Excellence for Continuous Improvement, you will help shape … legal technology strategy, support innovation initiatives, and collaborate with lawyers and business services teams to enhance efficiency, knowledge sharing, and client service. Key Responsibilities Knowledge Management Systems Support the development and implementation of processes for capturing, filtering, storing, and sharing materials, including model forms and precedents. Design ...

Transformation Programme. Develop and implement the strategic direction of the team, leading on the planning, design, organising and presentation of enterprise information, adopting change management practices. Evaluate and propose alternative technical approaches to delivering new services. Seek service innovation opportunities and review emerging informatics/knowledge management technologies to ensure value and good return on investment. Team Management The post holder may have line management and personal development responsibility for members of staff within the Analytics and Visualisation team. Oversee the management of technical staff within the team. Develop, motivate, and manage staff ...

first culture * Act as the senior escalation point for major incidents and complex technical issues * Own end-to-end incident, request, problem and change management aligned to ITIL best practice * Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality * Produce regular service reporting (SLAs, backlog, ticket … onboarding/offboarding activities * Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery * Maintain and improve knowledge management, documentation and standard operating procedures * Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls * Manage supplier relationships and support ...

leadership Define and mature design standards, reusable patterns, and best practices Ensure alignment to platform roadmap, architectural principles, and enterprise controls Support upgrades, instance management, and adoption of new ServiceNow capabilities Stakeholder Engagement & Coaching Partner with senior HR stakeholders, journey owners, programme teams, and technical squads Translate business outcomes … HRSD solution designs Hands on experience with: HR Service Delivery Enterprise Employee Center/Employee Center Pro HR Agent Workspace (UI Builder) Employee Document Management Case and knowledge management within HRSD Platform Engineering & Technical Capability Strong ServiceNow Scripting skills: JavaScript Business Rules, Script Includes, Client Scripts REST ...

Application Support Analyst L1/L2 (SaaS) Location: London - 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide … first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early‐warning ...

right foundations Implement a data platform such as Microsoft Fabric as the firm’s single source of truth Lead initial programmes including new knowledge management and records management systems Influence senior stakeholders across multiple regions and build firm-wide understanding of the value of data Work closely ...

arisen for a Service Transition Manager to join our London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive click ...

Junction Hybrid Working Arrangements - 3 Days in the office, 2 days WFH We are seeking a SharePoint Administrator to manage, maintain, and enhance our Knowledge Management SharePoint Online library environment within Microsoft 365 click apply for full job details ...

technology landscape globally. Your new role An opportunity has arisen for a Service Introduction Analyst to join the organisation, reporting to the Technical Change Management Manager. You will be responsible for ensuring that new and changed IT services are introduced into the live environment in a controlled, supportable … service-ready manner. The role acts as a key bridge between project teams, service management and the Service Desk to ensure operational readiness, knowledge transfer and high quality end-user support from day one. The Service Introduction Analyst will ensure services meet supportability, readiness and acceptance criteria prior ...

assistance Work closely with stakeholders to collect requirements and deploy solutions within ServiceNow to streamline business processes. Customize and tailor ServiceNow modules, encompassing Incident Management, Change Management, Service Catalog, and Knowledge Management. Administer user access, roles, and permissions within the ServiceNow environment. Develop and manage ServiceNow reports ...