1 to 25 of 39 Knowledge Management Jobs in London

Service Management Analyst (Legal Sector) | Permanent | Central London | Up to £70,000 | 2 days on-site per week This is an exciting opportunity for an experienced Service Management Analyst to join a small but ambitious Service Management team within a global law firm, currently led by a dedicated Manager who has established a strong foundation. As a … member of this team, you’ll play a pivotal role in driving continuous improvement and operational excellence. This role is perfect for someone with expertise in Service Management and ITIL processes who wants to make a tangible difference and grow alongside a maturing team. With a global presence across the Americas, Europe, the Middle East, and Asia, our client … skills will thrive. Job Type: Permanent Salary: Up to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could … be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside the experienced IT … Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management Knowledge Management More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master's or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯

future requirements and the ongoing evolution of the service. As the successful candidate, you will encompass subject matter expertise and leadership in ensuring operational excellence. You will demonstrate expert knowledge in service management, project delivery, technology and leadership. Key Responsibilities: Within the function managed by the Head of Networks, technical expertise will exist and continue to be developed … of working in a multi-national organisation You will demonstrate delivery of effective operational services spanning network functions (including WAN and WiFi and expected to expand to include LAN) Knowledge of key ITIL disciplines aligned with the growing maturity of the Shared Services function (including Incident, Problem, Change, Risk, Supplier Management) Technical and operational coordination experience of 3rd … parties associated with the delivery of Network services Project Management experience (design, delivery, transition) Continuous improvement of service delivery Budget and cost management Knowledge management – ensuring appropriate KA’s are created and maintained by the team in support of operational and strategic decision making, e.g. network diagrams, solution overview documents, operational runbooks Management, leadership and More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI … utilization , resourcing and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene and resource management across the entire People Advisory Services book of work. Key Responsibilities Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and … models, and utilization targets Partner with finance to manage practice economics including billing rates, revenue forecasting, resource planning, and profitability analysis Build and lead internal operational teams (Business Development, Knowledge Management, etc.) Implement systems and technologies to support practice operations and client service delivery Drive continuous improvement initiatives to enhance operational efficiency Strategic Development Identify market opportunities and More ❯

Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world. Role Summary and Impact WHAT YOU WILL DO Task Management: Triage and manage low-to-medium complexity tasks delegated by the Global Data Strategy Lead. This includes prioritizing, assigning, and tracking tasks to completion. Data Inquiry Support: Respond to … data-related inquiries from stakeholders across the organization. This involves researching data sources, analyzing data, and presenting findings in a clear and concise manner. Documentation & Knowledge Management: Maintain comprehensive documentation of data processes, definitions, and standards. Create and update knowledge base articles to facilitate self-service data access. Project Coordination: Assist in the planning and execution of … communication between the Global Data Strategy Lead and key stakeholders. This includes preparing presentations, scheduling meetings, and following up on action items. Process Improvement: Identify opportunities to improve data management processes and workflows. Develop and implement solutions to streamline operations and enhance data quality. Data Governance Support: Support the implementation of data governance policies and procedures. Monitor compliance with More ❯

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage … essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract … Management Ensure adherence to contractual obligations, including managing SLAs. Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary More ❯

shapes and delivers high-impact solutions spanning growth, SG&A optimization, omni-channel enablement, supply chain transformation, and digital commerce. The role is responsible for business development, client relationship management, thought leadership, and the development of a high-performing consulting team Your responsibilities: Client Leadership & Growth Serve as the primary advisor to C-level executives of leading CPG companies … learning. Oversee resource allocation, project delivery, and capability building. Operational Excellence Ensure delivery of projects on time, within budget, and to the highest quality standards. Drive internal process improvement, knowledge management, and risk management. Your Profile Essential skills/knowledge/experience: Proficient expertise across the consumer and packaged goods industry value chain: commercial strategy, digital commerce … consulting engagements. Proficient understanding of digital, analytics, and technology trends shaping the CPG sector. Experience leading and developing large, multi-disciplinary consulting teams. Excellent executive presence, communication, and stakeholder management skills Desirable skills/knowledge/experience: Strategic vision and commercial acumen Deep sector knowledge (food & beverage, personal care, household goods, etc.) Digital transformation and analytics leadership More ❯

shapes and delivers high-impact solutions spanning growth, SG&A optimization, omni-channel enablement, supply chain transformation, and digital commerce. The role is responsible for business development, client relationship management, thought leadership, and the development of a high-performing consulting team Your responsibilities: Client Leadership & Growth Serve as the primary advisor to C-level executives of leading CPG companies … learning. Oversee resource allocation, project delivery, and capability building. Operational Excellence Ensure delivery of projects on time, within budget, and to the highest quality standards. Drive internal process improvement, knowledge management, and risk management. Your Profile Essential skills/knowledge/experience: Proficient expertise across the consumer and packaged goods industry value chain: commercial strategy, digital commerce … consulting engagements. Proficient understanding of digital, analytics, and technology trends shaping the CPG sector. Experience leading and developing large, multi-disciplinary consulting teams. Excellent executive presence, communication, and stakeholder management skills Desirable skills/knowledge/experience: Strategic vision and commercial acumen Deep sector knowledge (food & beverage, personal care, household goods, etc.) Digital transformation and analytics leadership More ❯

Job Description: An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and requests. Apply excellent written, digital, and oral communication skills. Work on … an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs. Create and document routine IT processes and procedures in accordance with our knowledge management process. Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies. Act as a point of contact/escalation group to the IT Support team for all issues related to IAM. Troubleshooting customer issues within account/access systems such as Okta, SailPoint and MFA tools. 2-3 years experience More ❯

a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1 … phone etiquette Bilingual English and Swedish/French Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT … Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus More ❯

a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1 … phone etiquette Bilingual – English and Swedish/French Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT … Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus More ❯

/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT Service Transition Lead (SAP, S/4, ITIL … operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project Life-Cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs … gathering and analysing requirements for large IT projects, with the ability to identify, track, and monitor technical dependencies across systems. * Experience of transitioning services within large scale programmes. * Good knowledge of current SAP technologies including topics like security, data protection, performance and high availability. * Experience maintaining documentation. * Strong awareness and adherence to best practices of testing and deployment. * Familiarity More ❯

and process implementation within our consulting business unit. You will work closely with clients to ensure the timely delivery of high-quality services and successful project outcomes. Tasks: Independent management of industry or governmental projects. Responsible for coordinating and continuously following project status and milestones with all stakeholders in a defined communication structure. Supporting clients onsite (up to … and offsite and ensuring client needs are communicated and coordinated within the project. Performing stakeholder assessments and stakeholder management activities. Preparation, coordination, roll-out and reporting of projects. Supporting the internal definition and implementation of processes, procedures and best practices. Maintaining our internal knowledge management database. Oversight of lessons learned and internal improvement activities Support and oversight … excel in this role, you should possess the following qualifications and experience: A master’s degree or a bachelor’s degree Minimum 5 years of relevant experience in project management Project certification (e.g., Prince2 or equivalent) Quality management or quality assurance experience Excellent communication skills verbally and in writing in English and one other European language Ability to More ❯

and process implementation within our consulting business unit. You will work closely with clients to ensure the timely delivery of high-quality services and successful project outcomes. Tasks: Independent management of industry or governmental projects. Responsible for coordinating and continuously following project status and milestones with all stakeholders in a defined communication structure. Supporting clients onsite (up to … and offsite and ensuring client needs are communicated and coordinated within the project. Performing stakeholder assessments and stakeholder management activities. Preparation, coordination, roll-out and reporting of projects. Supporting the internal definition and implementation of processes, procedures and best practices. Maintaining our internal knowledge management database. Oversight of lessons learned and internal improvement activities Support and oversight … excel in this role, you should possess the following qualifications and experience: A master’s degree or a bachelor’s degree Minimum 5 years of relevant experience in project management Project certification (e.g., Prince2 or equivalent) Quality management or quality assurance experience Excellent communication skills verbally and in writing in English and one other European language Ability to More ❯

and process implementation within our consulting business unit. You will work closely with clients to ensure the timely delivery of high-quality services and successful project outcomes. Tasks: Independent management of industry or governmental projects. Responsible for coordinating and continuously following project status and milestones with all stakeholders in a defined communication structure. Supporting clients onsite (up to … and offsite and ensuring client needs are communicated and coordinated within the project. Performing stakeholder assessments and stakeholder management activities. Preparation, coordination, roll-out and reporting of projects. Supporting the internal definition and implementation of processes, procedures and best practices. Maintaining our internal knowledge management database. Oversight of lessons learned and internal improvement activities Support and oversight … excel in this role, you should possess the following qualifications and experience: A master’s degree or a bachelor’s degree Minimum 5 years of relevant experience in project management Project certification (e.g., Prince2 or equivalent) Quality management or quality assurance experience Excellent communication skills verbally and in writing in English and one other European language Ability to More ❯

and process implementation within our consulting business unit. You will work closely with clients to ensure the timely delivery of high-quality services and successful project outcomes. Tasks: Independent management of industry or governmental projects. Responsible for coordinating and continuously following project status and milestones with all stakeholders in a defined communication structure. Supporting clients onsite (up to … and offsite and ensuring client needs are communicated and coordinated within the project. Performing stakeholder assessments and stakeholder management activities. Preparation, coordination, roll-out and reporting of projects. Supporting the internal definition and implementation of processes, procedures and best practices. Maintaining our internal knowledge management database. Oversight of lessons learned and internal improvement activities Support and oversight … excel in this role, you should possess the following qualifications and experience: A master’s degree or a bachelor’s degree Minimum 5 years of relevant experience in project management Project certification (e.g., Prince2 or equivalent) Quality management or quality assurance experience Excellent communication skills verbally and in writing in English and one other European language Ability to More ❯

Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Training, Policy and Governance is a global specialist role, operating and coordinating … role that supports the effectiveness and maturity of EML’s compliance programmes globally. You will help build and maintain core elements of our global compliance operating model, including policy management, governance routines, reporting standards, and training frameworks that ensure regulatory requirements and company values are embedded across all regions and functions. What You’ll Do Policy and Framework Development … Maintain a centralised library of global compliance policies, standards, and procedures. • Lead policy lifecycle management, including drafting, consultation, approval, publishing, and periodic review. • Coordinate alignment between global and local policies to ensure regulatory obligations and business needs are addressed; drive policy harmonisation across regions while respecting local regulatory requirements and cultural differences. • Develop guidance materials, templates, and toolkits to More ❯

Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Training, Policy and Governance is a global specialist role, operating and coordinating … role that supports the effectiveness and maturity of EML’s compliance programmes globally. You will help build and maintain core elements of our global compliance operating model, including policy management, governance routines, reporting standards, and training frameworks that ensure regulatory requirements and company values are embedded across all regions and functions. What You’ll Do Policy and Framework Development … Maintain a centralised library of global compliance policies, standards, and procedures. • Lead policy lifecycle management, including drafting, consultation, approval, publishing, and periodic review. • Coordinate alignment between global and local policies to ensure regulatory obligations and business needs are addressed; drive policy harmonisation across regions while respecting local regulatory requirements and cultural differences. • Develop guidance materials, templates, and toolkits to More ❯

Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Training, Policy and Governance is a global specialist role, operating and coordinating … role that supports the effectiveness and maturity of EML’s compliance programmes globally. You will help build and maintain core elements of our global compliance operating model, including policy management, governance routines, reporting standards, and training frameworks that ensure regulatory requirements and company values are embedded across all regions and functions. What You’ll Do Policy and Framework Development … Maintain a centralised library of global compliance policies, standards, and procedures. • Lead policy lifecycle management, including drafting, consultation, approval, publishing, and periodic review. • Coordinate alignment between global and local policies to ensure regulatory obligations and business needs are addressed; drive policy harmonisation across regions while respecting local regulatory requirements and cultural differences. • Develop guidance materials, templates, and toolkits to More ❯

Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Training, Policy and Governance is a global specialist role, operating and coordinating … role that supports the effectiveness and maturity of EML’s compliance programmes globally. You will help build and maintain core elements of our global compliance operating model, including policy management, governance routines, reporting standards, and training frameworks that ensure regulatory requirements and company values are embedded across all regions and functions. What You’ll Do Policy and Framework Development … Maintain a centralised library of global compliance policies, standards, and procedures. • Lead policy lifecycle management, including drafting, consultation, approval, publishing, and periodic review. • Coordinate alignment between global and local policies to ensure regulatory obligations and business needs are addressed; drive policy harmonisation across regions while respecting local regulatory requirements and cultural differences. • Develop guidance materials, templates, and toolkits to More ❯