1 to 25 of 28 Knowledge Management Jobs in London

years of continuous growth and success, we are at a pivotal point on our journey to realise that aspiration. We're looking for a proactive and detail-driven Knowledge Manager to play a pivotal role in shaping the success of our bids and proposals across the Local Government and Health sectors. In this role, you'll lead the creation … curation, and optimisation of high-quality, reusable content that empowers our bid teams to win with confidence. Why you will love this opportunity as Knowledge Manager at Civica As the central point of our knowledge infrastructure, you'll ensure that bid writers, solution architects, and sales leads have instant access to accurate, compelling, and compliant content. Your work … respond faster, smarter, and more effectively to customer needs. Responsibilities Manage and maintain a central bid content library , including case studies, responses, policies, and technical documentation Capture and reuse knowledge by conducting post-bid reviews and refining insights into bid-ready content Ensure governance and compliance , aligning all content with public sector standards and maintaining version control and audit More ❯

the job you're considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. You will be responsible for programme management and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role • Drive sales activities and business … and alignment. Your skills and experience • ServiceNow Platform Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Centre, Case and Knowledge Management … design and implement workflows that support these goals will be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of the ServiceNow More ❯

the job you're considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. You will be responsible for programme management and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role • Drive sales activities and business … and alignment. Your skills and experience • ServiceNow Platform Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Centre, Case and Knowledge Management … design and implement workflows that support these goals will be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of the ServiceNow More ❯

Knowledge Systems Support Officer ️ Knowledge Systems Support Officer Location: London (Hybrid Working) Start Date:ASAP Contract Length: 9-12 months Grade: Executive Officer (EO) Working Hours: Full-time Rate: £17 - £19 phr About the Role We're looking for a proactive and tech-savvy Knowledge Systems Support Officer to join a dynamic public sector team. This is … a fantastic opportunity to support the smooth running of knowledge systems used by legal professionals, while developing your skills in IT, stakeholder engagement, and project support. Key Responsibilities Support the day-to-day management of knowledge systems and tools Maintain system mailboxes, planners, and trackers Arrange meetings, draft agendas, and take notes Manage user access and permissions … across systems Create, update, and improve content on internal platforms Assist with onboarding new teams and setting up secure pages Help deliver training and user support for knowledge systems Share updates and guidance with colleagues across teams Use reporting tools to support data and performance tracking Contribute to wider team projects and continuous improvement What We're Looking For More ❯

requirements and value use cases to ensure platform investment delivers maximum value aligned to business priorities. The I&T ServiceNow Product Owner will also be responsible for ongoing platform management and operational excellence. At Urenco we’re committed to giving you opportunities to be your best. If you feel you meet some, but not all of what were looking … targets. • Coordinate customer testing and support end users during Solution testing ensuring robust checking of platform before release to wider user base. Coordinate product launches and deliver organisational change management through appropriate communications and training. Adapt products based on changing customer/user needs and creates retirement and transition plans • Ensuring the platform is maintained and working efficiently through … effective release management, upgrades and patch management. Including end user engagement concerning planned maintenance and downtime of the service. • Management of the Knowledge Management Database within ServiceNow. • Ensuring all documentation relating to the platform is up to date, accurate and easily accessible for all users. What do you need to thrive in this role More ❯

requirements and value use cases to ensure platform investment delivers maximum value aligned to business priorities. The I&T ServiceNow Product Owner will also be responsible for ongoing platform management and operational excellence. At Urenco we re committed to giving you opportunities to be your best. If you feel you meet some, but not all of what were looking … targets. • Coordinate customer testing and support end users during Solution testing ensuring robust checking of platform before release to wider user base. Coordinate product launches and deliver organisational change management through appropriate communications and training. Adapt products based on changing customer/user needs and creates retirement and transition plans • Ensuring the platform is maintained and working efficiently through … effective release management, upgrades and patch management. Including end user engagement concerning planned maintenance and downtime of the service. • Management of the Knowledge Management Database within ServiceNow. • Ensuring all documentation relating to the platform is up to date, accurate and easily accessible for all users. What do you need to thrive in this role More ❯

requirements and value use cases to ensure platform investment delivers maximum value aligned to business priorities. The I&T ServiceNow Product Owner will also be responsible for ongoing platform management and operational excellence. At Urenco we're committed to giving you opportunities to be your best. If you feel you meet some, but not all of what were looking … targets. • Coordinate customer testing and support end users during Solution testing ensuring robust checking of platform before release to wider user base. Coordinate product launches and deliver organisational change management through appropriate communications and training. Adapt products based on changing customer/user needs and creates retirement and transition plans • Ensuring the platform is maintained and working efficiently through … effective release management, upgrades and patch management. Including end user engagement concerning planned maintenance and downtime of the service. • Management of the Knowledge Management Database within ServiceNow. • Ensuring all documentation relating to the platform is up to date, accurate and easily accessible for all users. What do you need to thrive in this role More ❯

Job Description Digital Realty seeks an agile professional for the Contract Operations & Data Management Associate position within the Legal organization. This role is responsible for overseeing the abstraction, management and optimization of contract data and processes, ensuring high levels of accuracy, accessibility, and compliance. What you'll do Contract Data Management & Maintenance: Oversee the organization, abstraction, storage … and retrieval of contract data and legal documentation to ensure it is easily accessible and well-maintained. Monitoring and supervision of data saved automatically into contract lifecycle management (CLM) system ensuring accuracy of data and accurately inputting customer contract information into databases or software systems including details such as contract start and end dates, terms and conditions, pricing information … contract start and end dates, terms and conditions, pricing information, and any relevant details for non-standard vendor agreements. Process all changes to contract data records in contract data management system on contract status, including metrics such as renewal rates, contract value, and any issues or trends observed, ensuring updates are made in a timely and accurate manner. Ensure More ❯

feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. organise … and independently run meetings for effective issue resolution. Identify opportunities for automation to minimise repetitive tasks. Required Skills: Proven experience in Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional … team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial industry, particularly in Market Risk. Understanding of Agile methodology and operations exposure with Windows OS. Familiarity with Tableau is a plus! Why Join Us? Enjoy a highly competitive rate tailored for suitable candidates. Work in a collaborative More ❯

feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. organise … and independently run meetings for effective issue resolution. Identify opportunities for automation to minimise repetitive tasks. Required Skills: Proven experience in Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional … team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial industry, particularly in Market Risk. Understanding of Agile methodology and operations exposure with Windows OS. Familiarity with Tableau is a plus! Why Join Us? Enjoy a highly competitive rate tailored for suitable candidates. Work in a collaborative More ❯

feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. organise … and independently run meetings for effective issue resolution. Identify opportunities for automation to minimise repetitive tasks. Required Skills: Proven experience in Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional … team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial industry, particularly in Market Risk. Understanding of Agile methodology and operations exposure with Windows OS. Familiarity with Tableau is a plus! Why Join Us? Enjoy a highly competitive rate tailored for suitable candidates. Work in a collaborative More ❯

strong relationships with senior stakeholders, including C-Suite leaders, to ensure alignment, adoption, and behavioural change alongside technical transformation. You will facilitate workshops, influence decision-making, and lead change management efforts. · Overseeing the delivery of digital HR solutions that improve employee experience, including self-service, case management, and AI-powered knowledge management platforms. You will also … Target Operating Models and optimising end-to-end HR processes using tools like Visio, Signavio, or Celonis—infused with Agentic and Generative AI capabilities. · Strong consulting mindset and stakeholder management skills, with the ability to influence, lead cross-functional teams, and drive adoption of new ways of working. · Passionate about enhancing employee experience through digital innovation, automation, and continuous More ❯

strong relationships with senior stakeholders, including C-Suite leaders, to ensure alignment, adoption, and behavioural change alongside technical transformation. You will facilitate workshops, influence decision-making, and lead change management efforts. · Overseeing the delivery of digital HR solutions that improve employee experience, including self-service, case management, and AI-powered knowledge management platforms. You will also … Target Operating Models and optimising end-to-end HR processes using tools like Visio, Signavio, or Celonis—infused with Agentic and Generative AI capabilities. · Strong consulting mindset and stakeholder management skills, with the ability to influence, lead cross-functional teams, and drive adoption of new ways of working. · Passionate about enhancing employee experience through digital innovation, automation, and continuous More ❯

architects (enterprise, data, solution) and technology specialists to align strategy and design with business needs. Assist in preparing and presenting outputs and progress updates to senior management. Contribute to knowledge management and continuous improvement initiatives. Preferred Knowledge & Experience Experience in Multinational Insurance environments. Familiarity with Target Operating Model design and implementation. Hands-on experience with Microsoft Dynamics More ❯

L&H) administration platform designed to manage individual-level data. The hELIOS solution is built around three core pillars: Business Administration: Enhancing and simplifying treaty administration processes, including bordereaux management, claims referrals, and medical underwriting. Operational Efficiency: Delivering a seamless user experience through streamlined workflows, system integration, and automated data processing. Data Centricity: Providing accessible, standardized, and accurate data … to support decision-making and drive business value in areas such as knowledge management, modeling, and experience analysis. By the strategic plan "Forward 2026" horizon, hELIOS aims to be deployed across all markets-excluding the US and China-for the administration of assumed and retrocession premiums and claims. Key focus areas for the coming years include: Continuing the … Support ad hoc analysis or reporting using SCOR's data platform including Databricks and Palantir Foundry. Develop an in-depth expertise in the hELIOS data model. Actively contribute to knowledge sharing across teams. This includes understanding the structure, relationships, and business logic embedded in the model, and effectively communicating insights to support data-driven decision-making, system integration, and More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

The Team The IDT team is a central part of a wider transformation function with responsibilities for legal teams across EMEA and works in close collaboration with Legal Project Management team (LPM), the Legal Services Team (LST) in Newcastle, the Digital Solutions team (DS), IT and the Knowledge Management team (KM). The goals of the broader … and (iii) financial performance of the firm. This is done by identifying opportunities to support, and deliver innovation solutions, using technology, and new ways of working. Key Responsibilities Team Management Supervise a team of legal professionals on a per matter basis with legal tasks that are best performed by process-centric specialists utilising legal technology tools, including AI to … streamline processes and improve efficiency. Identifying training needs, creating guidance and providing coaching to ensure matter teams have the requisite knowledge and practice specific skills to deliver high-quality output. Foster a collaborative and productive work environment collaborating with other members of the Legal Transformation Programme (LTP) and relevant legal teams. Service Delivery Ensure that legal teams are undertaking More ❯

grooming, sprint planning, daily stand-ups, and retrospectives. Collaborate closely with the Product Director on roadmap execution, resource planning, and delivery alignment. Document internal methodologies, product governance processes, and knowledge management resources to ensure consistency and scalability. About you... Bachelor’s degree in business, technology, or a related field. 2–5 years of experience as a Product Owner … Analyst, or Project Manager in a technology/product environment. Proven ability to gather requirements and translate them into user stories, technical tickets, and acceptance criteria. Experience with project management and backlog tracking tools (e.g., Asana, Jira, Trello). Strong skills in building project plans, timelines, and status reports (Gantt chart tools a plus). Familiarity with agile methodologies More ❯

grooming, sprint planning, daily stand-ups, and retrospectives. Collaborate closely with the Product Director on roadmap execution, resource planning, and delivery alignment. Document internal methodologies, product governance processes, and knowledge management resources to ensure consistency and scalability. About you... Bachelor’s degree in business, technology, or a related field. 2–5 years of experience as a Product Owner … Analyst, or Project Manager in a technology/product environment. Proven ability to gather requirements and translate them into user stories, technical tickets, and acceptance criteria. Experience with project management and backlog tracking tools (e.g., Asana, Jira, Trello). Strong skills in building project plans, timelines, and status reports (Gantt chart tools a plus). Familiarity with agile methodologies More ❯

shape the next generation of legal technology. This is a unique opportunity to work within a forward-thinking tech team that's reimagining how AI can transform client delivery, knowledge management, and operational excellence across a global firm. Why this role? Work directly with data scientists and AI engineers on enterprise-scale AI and machine learning products. Build More ❯

you'll shape how an entire organisation manages its workforce. What You'll Own & Deliver: 🏗️ Technical Leadership Drive the complete migration from Kronos Workforce Central to UKG Pro Workforce Management Architect and validate system configurations that will serve as the blueprint for the future Lead cross-functional workshops that translate business needs into technical reality ⚡ Operational Excellence Deliver seamless … day support across the current Kronos ecosystem Engineer pay rules, work rules, and shift patterns that optimize operational efficiency Master complex integrations between HR, payroll, and Time & Attendance platforms 🎓 Knowledge Transfer & Empowerment Design and deliver training programmes that upskill operational teams Create documentation and SOPs that become the foundation for future support models Provide hands-on, on-site support … of managing vendor relationships and escalating issues effectively Operational Excellence: Expert-level troubleshooting and issue resolution capabilities Experience with interface monitoring in complex, multi-system environments Outstanding documentation and knowledge management skills What Makes This Opportunity Special? ✅ National Impact: Shape workforce management for thousands of employees ✅ Future-Focused: Work with cutting-edge SaaS platforms and modern architectures More ❯

you'll shape how an entire organisation manages its workforce. What You'll Own & Deliver: 🏗️ Technical Leadership Drive the complete migration from Kronos Workforce Central to UKG Pro Workforce Management Architect and validate system configurations that will serve as the blueprint for the future Lead cross-functional workshops that translate business needs into technical reality ⚡ Operational Excellence Deliver seamless … day support across the current Kronos ecosystem Engineer pay rules, work rules, and shift patterns that optimize operational efficiency Master complex integrations between HR, payroll, and Time & Attendance platforms 🎓 Knowledge Transfer & Empowerment Design and deliver training programmes that upskill operational teams Create documentation and SOPs that become the foundation for future support models Provide hands-on, on-site support … of managing vendor relationships and escalating issues effectively Operational Excellence: Expert-level troubleshooting and issue resolution capabilities Experience with interface monitoring in complex, multi-system environments Outstanding documentation and knowledge management skills What Makes This Opportunity Special? ✅ National Impact: Shape workforce management for thousands of employees ✅ Future-Focused: Work with cutting-edge SaaS platforms and modern architectures More ❯