26 to 50 of 188 Knowledge Management Jobs in London

services . You’ll lead a team of analysts, manage service performance, budget, risk and operational change, and work closely with Product Owners, Service Management and external partners to ensure services remain reliable, efficient and focused on customer needs. You’ll combine service leadership, people management and electricity … market knowledge , taking ownership of both day-to-day operational delivery and the longer-term evolution of your services through Agile ways of working and ITIL best practice. What you’ll do: Lead the successful delivery of allocated BSC services , ensuring obligations, customer expectations and contractual SLAs/KPIs ...

stakeholders to resolve queries, monitor operational performance and support the continuous improvement of our services. This is a great opportunity to develop specialist knowledge of the BSC and GB electricity market while building your experience across customer service, operational delivery, data analysis and service improvement. What … Provide advice, guidance and support to customers, helping them understand and use Elexon’s services. Develop your knowledge and expertise across relevant products, services and the Balancing and Settlement Code (BSC). Support the delivery of operational processes and ensure services are delivered accurately and in line with agreed ...

delivery to ensure successful outcomes. What you'll be doing Leading architecture and solution design for ServiceNow HRSD implementations Designing solutions across HR Case Management, Employee Center, Knowledge Management and Lifecycle Events Working with business and technical stakeholders to understand requirements and translate them into practical platform … complex organisations. We're particularly interested in people who can demonstrate: Strong ServiceNow HRSD architecture experience Experience across multiple ServiceNow implementations or enhancement programmes Knowledge of HR Case Management, Employee Center, Lifecycle Events and Knowledge Management Experience integrating ServiceNow with enterprise HR platforms such as Workday ...

grade or similarly secure environments such as defence. Hybrid London based Service Owner - Service Experience Proven experience as a Service Owner, Head of Service Management, Service Delivery Manager or equivalent senior role.Lead end-to-end service management, service desk, portals, self-service, NOC/APM monitoring and continual … improvement. implementing service automation, self-service platforms, service catalogues or knowledge management services SIAM and multi-supplier environments. NOC, APM, automation, self-service, service catalogue or knowledge-management implementation. GDS Service Standard and government service management experience. ITIL 4 Managing Professional, Strategic Leader or equivalent. ...

global workforce. About the Role As an IT Support Analyst II (Level 2), you will handle higher-complexity issues, reduce escalations, and actively improve knowledge management systems. Operating with a high degree of independence, you will serve as a trusted problem solver and critical escalation point … team. Your primary focus will be advanced troubleshooting, issue resolution, process improvement, and knowledge expansion. In this role, you will independently manage most support requests, make decisions within established IT standards, and contribute to projects such as device refresh initiatives, technology rollouts, and office support activities. What ...

access timely support, accurate guidance, and effective self-service resources. This is an excellent opportunity to expand your expertise across Workday administration and knowledge management while playing a key role in transforming support services for a large multinational organisation. You'll help shape an AI-enabled support model … activities, and support for onboarding acquired businesses. Support Workday releases and configuration changes through testing, validation, and support readiness activities. Maintain and continuously improve knowledge articles, SOPs, FAQs, user guides, and process documentation. Analyse recurring issues, support trends and user feedback, recommending improvements to processes, documentation, and user experience. ...

opportunity has arisen for an Expertise Lawyer to join a well-established finance knowledge team supporting a broad range of lending and finance practices. Working closely with senior lawyers and practice leadership, you will help drive knowledge strategy, legal innovation, training, know-how development and the adoption … borrowers, private equity sponsors, investment funds and corporate clients on complex domestic and cross-border financing transactions. The firm has made significant investment in knowledge management, legal technology and AI, with its expertise function playing a central role in supporting lawyers, driving innovation and delivering best practice across ...

commercial playbook (and developing non-commercial playbooks), our tech stack (including AI implementation), our front-door (right now, ticketing is done in Linear), our knowledge management (currently spread across multiple systems), our reporting and KPIs, and the tracking and governance around outside counsel spend. You'll also … front door for legal requests across the business. Partner with Sales, Finance, InfoSec and Procurement to streamline deal-desk and approval processes Support on knowledge management and internal policy administration. Consolidate knowledge, templates, and other information in a clean accessible structure. Build our external legal spend tracker ...

test plans, recording results, risks and defects clearly. Identify opportunities to improve or automate processes under engineering guidance. Contribute to incident, problem, change and knowledge management activities. Produce clear technical procedures, investigation records and support guidance. Collaborate with IT teams, suppliers and colleagues to understand requirements and communicate … findings. Develop your technical capability through practical work, learning and knowledge sharing. Essential requirements Experience in an IT support, operations, service management, endpoint or digital workplace environment. A relevant IT qualification or equivalent practical experience. Working knowledge of endpoint devices, operating systems, collaboration tools or productivity technology ...

development Builds and maintains relationships with client counterparts Operational and Financial Responsibility Leads one of the four service line work streams: Strategy, Research, Program Management, or Policy Accountable for achieving the assigned work stream financial target of USD 400,000 per annum (RFPs and direct client engagements) Monitors … work stream pipeline and proactively identifies opportunities to meet targets Knowledge Management & Thought Leadership Owns responsibility for drafting knowledge management materials to drive engagement. Target: Produces one knowledge piece per quarter. Represents the service line at key ecosystem events as assigned by the Manager/ ...

Operations Support The Analyst role will support and drive process analysis and transformation across elements of the Order-to-Cash lifecycle, including sales-order management, stock fulfilment, inbound controls, customer & supplier management, product catalogue management, credit management, collections and dispute controls, process reporting, billing and invoicing. … Apply a strong working knowledge of Microsoft Dynamics 365 Finance & Operations, including core finance and operations modules, system navigation, standard functionality, and data structures such as working tables and data management projects. Support the Global O2C team in the use of Microsoft Dynamics 365 F&O, including issue ...

global Customer Support organisation, creating a high-performance culture focused on accountability, customer outcomes and continuous improvement. Establish/maintain rigorous operational performance management disciplines, including ownership of service levels, backlog health, resolution performance, escalation management, workforce productivity and continuous service improvement. Lead regular operational reviews with clear … customer challenges. Transform customer insight, feedback and operational data into actions that improve products, services and customer experiences. Champion the adoption of AI, automation, knowledge management and self-service capabilities that enhance both customer outcomes and team productivity. Develop future-ready leadership capability, succession plans and career pathways ...

Haleon plc. in Greater London invites a Knowledge Management Specialist to shape and maintain knowledge resources for consumer relations agents and consumer communications. You will embed Haleon’s tone of voice and quality standards across materials and support change management with global teams. You will also … engage with digital innovation projects, including AI-powered knowledge solutions, self-service content, and governance of content for optimal searchability and user experience. #J-18808-Ljbffr ...

development goals. Actively contributing to the practice within TPXimpact, and to implement the DT Design and practice strategy through internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and Design. Support business development activities …/or analysts in your practice area. Continuously stay up-to-date with emerging technologies and trends, and impact measurement frameworks, sharing this knowledge with others. About You Professional knowledge and experience Experience leveraging established economic analysis and mixed-method techniques to define the full range of costs ...

IR35, 6 Month Contract, London (Hybrid) Well-established, fast-growing real estate client is looking for a Freshservice Consultant to take their Enterprise Service Management platform to the next level. The platform supports Technology, Facilities, Finance, HR and Operations, so you'll be shaping how the whole business gets … service catalogues and permissions Building automations that cut out manual effort Supporting integrations with Salesforce, Microsoft Teams and Azure AD Creating dashboards and service management reporting Driving self-service, knowledge management and Freddy AI Working with stakeholders to deliver a roadmap of improvements What you'll need ...

forefront of AI, innovation and legal technology. An elite international law firm is seeking a Legal Technology & AI Attorney to join its Knowledge Management & AI function, supporting a leading International Disputes practice. This position sits at the intersection of legal expertise, technology and innovation and is ideal … passionate about the future of legal services and how AI can transform the way lawyers work. The Opportunity Working closely with lawyers, knowledge professionals and technology teams, you will help shape and drive the adoption of AI and emerging technologies across the International Disputes group. This is a highly ...

organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments … impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity, ensuring ...

external stakeholders. Identify ways to improve and contribute beyond day‐to‐day delivery. This could be by participating in COP or supporting recruitment. Skills, knowledge and expertise Don’t worry — we don’t expect you to tick all of these when you join, we will work together to define … client conversations and clearly articulate remediation plans in a way that is reassuring. Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution of major incidents and subsequent root cause analyses. ...

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more click ...

500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE … hire onboarding and offboarding, manage office hardware inventory, and assist with asset audits and reporting. Apply ITSM best practices across incident, request, problem, change, knowledge, and asset management; identify recurring issues, contribute to root‐cause analysis, and implement or recommend lasting corrective actions. Support incident response and outage ...

period of maternity leave expected to commence in January 2027. Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

care about the impact our work has on our customers and their customers alike. We are ‘problem solvers’ who call on our collective experience, knowledge and skills to support customers to access benefits early. We are reimagining how consulting services are delivered, taking a human-centred approach … technology will and will not add value, and build trusted relationships with customer, operational, technical and senior stakeholders. The role will support the Portfolio Management Office while also contributing to the wider operating model across reporting, governance, planning, approvals, onboarding, knowledge management and cross-functional delivery. ...

experienced IT Service Manager - User Experience & Software Assets to join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services, ensuring they remain secure, compliant, cost-effective … agreements and vendor relationships, while identifying opportunities to rationalise software, reduce costs, improve compliance and minimise security risks. Although there are no direct line-management responsibilities, you will use your leadership, coaching and influencing skills to support colleagues and external partners and drive continuous improvement. Key Responsibilities Manage software ...

Checkout.com is seeking a Knowledge Management Specialist to convert evolving product, risk and regulatory requirements into clear, usable guidance. You’ll partner with SMEs to create and maintain knowledge assets that frontline and specialist teams rely on daily. You’ll work with Operations, Product, Compliance, Legal … Training to publish workflows, optimise taxonomies, and monitor knowledge-base performance in a fast-paced fintech environment, with a hybrid London-based setup. #J-18808-Ljbffr ...

Data Centres UK&I (P5 Senior Director) About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. We bring … single, integrated client delivery platform. In UK&I OneJLL enables seamless collaboration across service lines — including Project & Development Services, Consulting, Capital Markets, Leasing, Facilities Management, and Property Asset Management — to deliver holistic, client-centric real estate solutions. JLL REMS – Real Estate Management Services JLL REMS partners with ...