26 to 50 of 61 Knowledge Management Jobs in London

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

outcomes—and scale what works across our wider Operations teams Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here ...

Business Analyst/Knowledge Architect I'm supporting an SAAS client, hiring a Business Analyst/Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business … cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems. Responsibilities Map current-state business processes through stakeholder interviews, workshops and process analysis. Identify manual effort, bottlenecks and operational inefficiencies. Build automation business cases including ROI, effort reduction and operational impact. Translate ...

Business Analyst/Knowledge Architect I'm supporting an SAAS client, hiring a Business Analyst/Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business … cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems. Responsibilities Map current-state business processes through stakeholder interviews, workshops and process analysis. Identify manual effort, bottlenecks and operational inefficiencies. Build automation business cases including ROI, effort reduction and operational impact. Translate ...

landscape Translate customer pain points into compelling value narratives that resonate with IT and service team personas Collaborate cross‐functionally with Product Marketing, Product Management, Sales Engineering, and Customer Success to refine positioning, surface product feedback, and ensure customer success post‐sale Develop and execute territory plans targeting high … functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI‐driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences ...

landscape Translate customer pain points into compelling value narratives that resonate with IT and service team personas Collaborate cross-functionally with Product Marketing, Product Management, Sales Engineering, and Customer Success to refine positioning, surface product feedback, and ensure customer success post-sale Develop and execute territory plans targeting high … functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI-driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences ...

screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here ...

Adviser, you will: Lead the implementation and adoption of legal technology solutions across the business Deliver innovation projects covering AI, document automation, workflow and knowledge management Partner with lawyers, business teams and clients to identify opportunities for technology-driven improvements Manage and develop Legal Innovation Analysts Drive user … adoption, training and change management initiatives Support client pitches, workshops and demonstrations Evaluate emerging legal technology and AI products Help shape governance, best practice and responsible AI frameworks Work closely with IT, Risk, Compliance and Knowledge teams to deliver successful solutions What we're looking ...

applications in a customer‐facing environment Strong troubleshooting, analytical, and problem‐solving skills, with the ability to assess business impact and prioritize effectively Working knowledge of cloud‐based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualization tools (e.g., Kibana); experience with authentication frameworks such … operational efficiency Proven ability to apply AI‐enabled capabilities to support analysis, issue resolution, and decision‐making, alongside a growing awareness of AI risk management and responsible, ethical AI use Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM‐related discipline Responsibilities This role ...

overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will … opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close. Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross‐functional coordination, and knowledge sharing—and map those workflows to Asana Service Management. Translate customer ...

Gilead and help create possible, together. Job Description The role will be responsible for all Global Value & Access Solutions which include supporting Global Price Management (GPM), Collaboration tools, and a Value & Access Data Lake to support advanced reporting and insights. This role will infuse forward looking, creative and innovative … from the ideation of IT solutions for business needs through to successful execution of these initiatives. Projects include supporting and enhancing a Global Price Management System, Implementing AI Solutions, Implementing Collaboration and Knowledge Management tools, Security assessments of third-party SaaS solutions, and implementation of new technologies ...

Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. * Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus … decisions. * Support the building and maintenance of a successful customer service strategy for the new product Profile Essential * Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high ...

Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. * Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus … decisions. * Support the building and maintenance of a successful customer service strategy for the new product Profile Essential * Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high ...

complex, data-rich environment. This role sits within a growing innovation-focused engineering team responsible for building intelligent systems that improve business processes, automate knowledge work, and unlock new opportunities through applied AI. You will play a key role in defining technical direction, establishing engineering best practices, and leading … Environment The team works with a modern engineering and AI stack including: Python, OpenAI and LLM technologies, Cloud-native platforms, Serverless architectures, Vector databases, Knowledge repositories, Modern data engineering tooling, AI-enabled development tools and workflows. What We're Looking For Essential Experience Strong software engineering background with advanced ...

functionality and performance Proactively suggest enhancements to improve client experience, scalability and automation. Contribute to the evolution of product processes and best practices Documentation & Knowledge Management Maintain comprehensive and up-to-date product documentation, including specifications and release notes Ensure knowledge is documented and transferable to support ...

functionality and performance Proactively suggest enhancements to improve client experience, scalability and automation. Contribute to the evolution of product processes and best practices Documentation & Knowledge Management Maintain comprehensive and up-to-date product documentation, including specifications and release notes Ensure knowledge is documented and transferable to support ...

first RFP Enablement Manager, you will own and define the end-to-end RFP function for Wise Platform — from process design to tooling, knowledge management, response quality, and analytics. This high-impact role that will act as the connective tissue between Commercial, Presales, Product, Legal, Compliance, and Delivery. … consistency it deserves. Your Mission Define and own the RFP process end-to-end — intake, qualification, coordination, submission, and retrospective Build and maintain our knowledge repository — a centralised, living content library of approved answers, product capabilities, compliance documentation, case studies, and data points that reduces build-from-scratch effort ...

responses). -Practical experience with automation platforms (UI-Path RPA/IPA and/or conversational AI/agent platforms), structured bot training/knowledge management, and KPI-driven optimisation is essential-acting as the bridge between frontline operations, service owners, and engineering ...

responses). -Practical experience with automation platforms (UI-Path RPA/IPA and/or conversational AI/agent platforms), structured bot training/knowledge management, and KPI-driven optimisation is essential-acting as the bridge between frontline operations, service owners, and engineering ...

contributing in two key areas: 1) regional program support, including content development and team enablement across EMEA markets; and 2) hands-on proposal management on a selection of strategic EMEA bids. What You'll Do Regional Program Support Content management and curation: Manage and curate EMEA-specific … region. Continuous Quality Improvement: Gather and analyze feedback from internal stakeholders to identify and drive program improvement initiatives. Direct Support for Strategic Bids Proposal Management: Lead the end-to-end proposal process for a select of strategic EMEA bids (managing timelines, coordinating stakeholders, facilitating reviews, and ensuring final submission ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and client account management. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation Collate market intelligence Core attributes required: Highly coachable Highly organised with the ability to multi-task ...