recommendations. Excellent attention to detail together with a proactive approach to problem solving. Ability to work independently. Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill,FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation … industry & best practices and all relevant industry standards Proficient in the use of the broader Microsoft Office suite, including Project and Visio Proven continuous improvement experience from a similar role, including project management Understanding quality service standards and applicable metrics Experience of designing remediation plans to address productivity ...