1 to 25 of 47 Proactive Management Jobs in London

through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this role … resolving issues, and building long-term relationships. You'll work across teams to ensure smooth operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your chance to make a measurable difference at Lendscape. The Service Delivery Manager is responsible for ensuring the effective and efficient delivery of … the quality and effectiveness of ongoing service delivery to assigned customers. Acting as the primary post-implementation contact, the SDM ensures that customer expectations are met or exceeded through proactive relationship management, effective service coordination, and a deep understanding of each customer's operational goals. The SDM is responsible for maintaining a strong and positive relationship with each More ❯

Product & Project Management (Technical) Proactive Issue Management: Take ownership of client issues from start to finish, ensuring their expectations are exceeded by utilizing exceptional problem-solving skills to resolve technical problems related to Visa Resolve Online (VROL) and RTSI. High-Quality Support: Provide timely and high-quality support via phone and email, ensuring exceptional customer satisfaction, and More ❯

in GRC solutions and helps organisations strengthen their risk and compliance programs with a 360-degree view of enterprise, third party and ecosystem risk for enhanced regulatory compliance and proactive risk management. Easy to use, the NAVEX One platform empowers compliance through connecting unparalleled industry intelligence and insights. Worldwide, we have over 13,000 customers who trust NAVEX to … ensure the alignment of all demand generation activities including ownership of campaign calendars Ensure Business Development Representative (BDR) team alignment for all demand campaigns (inbound and outbound) including lead management Establish, maintain, and optimise scalable processes that ensure best practises in campaigns and lead management, including tracking lead lifecycle and conversion rates throughout the pipeline Define activity success … demand generation activities, ensuring ongoing optimisation, and analyse marketing and sales data to develop insights and make recommendations on areas for optimisation to meet targets Agency, supplier and budget management Ensure full utilisation of the company's Martech stack to support demand generation activities What you'll need: Bachelor's degree in marketing, business management, or equivalent experience More ❯

TX, Chicago, IL, London, ENG Your role The role of the Global Head of Project Operations is essential in driving operational excellence across global construction projects, focusing on risk management, digital tooling, process optimization, workflow efficiency, reporting, automation, schedule governance, and collaborative planning. The ideal candidate will implement strategies to improve project performance while promoting innovation and efficiency. The … product that complies with our internal standards as well as customer expectations by working with our professional teams to apply our systems, procedures and culture. What youll do Risk Management: Design and implement comprehensive risk management frameworks to proactively identify, evaluate, and mitigate construction project risks, ensuring alignment across global projects. Digital Tooling and Automation: Lead the adoption … and integration of digital tools and technologies to enhance operational efficiency, streamline reporting, scheduling, and workflows, and reduce manual effort. Process Optimization and Workflow Management: Analyze and optimize workflows and processes to improve efficiency, reduce waste, and standardize practices across regions to ensure alignment with global best practices. Reporting and Data Insights: Develop and maintain centralized reporting systems to More ❯

and assessments. Identify and recommend opportunities for process improvements to enhance efficiency and reduce operational risk exposure. Promote a strong risk culture within the Operations/Back Office, encouraging proactive risk management and awareness across all levels. Act as the point of contact between Operations/Back Office, Risk Management, and other departments, ensuring clear communication and … large number of teams and business both regionally and globally. Experience and knowledge in working for a regulated fintech technology business. Requirements 7-10 years experience in operational risk management, Back Office operations, or related roles within the financial industry. Proven ability to perform test of controls (design and operating effectiveness). Strong understanding of operational processes, risk frameworks … and regulatory requirements. Excellent analytical skills, with experience in data analysis and reporting. Proficiency in risk management software and tools (e.g., GRC platforms). Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Experience in managing regulatory exams and relationships with examiners and auditors. Ability to work collaboratively with regional and global More ❯

Technology Recharge Senior Manager, you will be instrumental in overseeing and optimising the financial mechanisms that underpin WPP's global technology operations. Your key responsibilities will include: Strategic Recharge Management :Taking full ownership of the Enterprise Technology (ET) recharge process, managing approximately$600 millionin recharges distributed across WPP’s110 markets and 3,000 reporting units. Process Innovation & Governance: Designing … Effective communication of recharge details to operating companies (our internal clients). Streamlining the coordination of Purchase Orders (POs), invoice generation, and accurate transaction recording within the ERP system. Proactive management of intercompany settlements and resolution of any mismatch positions. Mitigating and managing foreign exchange (FX) exposure arising from ET recharges. Complex Dispute Resolution: Spearheading the dispute resolution … within a complex, global, or matrix organizational structure (highly desirable). Stakeholder Engagement: Proven ability to quickly build rapport and influence a diverse range of stakeholders across various levels. Proactive Problem-Solver: A self-starter with strong initiative and exceptional problem-solving capabilities. Advanced Data Proficiency: Expert-level proficiency in Microsoft Excel, including complex formulas and pivot tables. Data More ❯

is looking for a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and is seeking support to implement the same … in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy to provide More ❯

looking for a Service Delivery Manager to come in on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services. focusing on proactive service management across a complex heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and are looking for help to do the … days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy to provide application More ❯

investigations to drive continuous improvement. Through training, policy development, and engagement initiatives, we influence safe behaviours and strengthen Amazon's safety culture. Our work ensures that risk reduction is proactive, comprehensive, and always evolving. About the team RME WHS is part of the High-Risk Operations (HRO) family, working under the mantra: "Safe to Operate. Operate Safely." We enable … support RME teams by maintaining a robust suite of policies, standards, procedures, and specifications, enacted through competent, trained individuals and continuously improved through targeted bar-raising programs. Through collaboration, proactive risk management, and a commitment to high safety standards, the RME WHS Team plays a critical role in ensuring Amazon's operational safety remains world-class. BASIC QUALIFICATIONS … Control (LOTO), Conveyors and Machine Safeguarding, Confined Spaces, Hot Work and System Impairment, Fire Protection Systems, PIT and aerial lifts, Cranes, Hoisting and Rigging. - Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - Master's degree More ❯

improve efficiency, and enhance visibility. Role Overview: We are seeking a strategic and results-oriented Customer Success Senior Manager to build, lead, and develop a new, dedicated Customer Success Management (CSM) team from the ground up. This is a pivotal role focused on driving significant revenue growth from our existing industrial manufacturing customer base, specifically those utilizing our X … Trim and GreyconMill software solutions. The primary mandate is to maximize Net Revenue Retention (NRR) and expansion revenue through proactive renewal management, securing value-based uplifts, and identifying and executing upsell/cross-sell opportunities. You will be instrumental in shaping our customer success strategy for growth and ensuring our customers achieve maximum value from their investment in …/cross-sell) within the X-Trim and GreyconMill customer segments. Develop and maintain playbooks for key engagement points (e.g., value realization, QBRs, renewal negotiation, expansion identification). Performance Management & Reporting: Define, track, and report on key performance indicators (KPIs) including NRR, expansion revenue, renewal rates, uplift percentage, product adoption, customer health scores, and churn. Communicate performance and insights More ❯

or Artificial Intelligence (AI) as a subject matter expertise to be able to provide specialist insights along with solid diverse stakeholder engagement experience to Citi's Emerging Innovation Risk Management team within the New Activity business. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients … economic progress. Team/Role Overview: Citi leadership's vision to integrate Generative Artificial Intelligence (AI) into the firm in a safe and responsible way requires strong independent risk management leadership, and as the use of Digital Assets and Generative AI grows, for example, Citi needs to ensure its risk management program is appropriate to address the risk … factors from both the external use of Generative AI ('inbound' risks) and internal Generative AI use cases. The Emerging Innovation Risk Management function has been mandated to provide enterprise-wide risk management coverage of AI, is hiring a Risk Manager. The Risk Manager will report to the Head of Emerging Innovation Risk Management and will be based More ❯

Database Administrator - Legal Salary: competitive The Role: Main Objectives: To provide outstanding technical expertise in the management, support and continuing improvement of the client's core systems with a specific focus on the firm's SQL Server environment. Manage relationships with key internal and external stakeholders. Hours: Shift patterns that can vary across an 08:00 to …/automated processes. Troubleshoot various issues that are part of day-to-day DBA responsibilities - Remediation of issues raised by incidents internally. (Monitoring SQL alerts, actioning Incident tickets). Management of escalated incidents resulting in Major Incidents/Priority Incidents/Problem tickets. Setup Test, Dev and Production SQL Environments (Provisioning/Decommissioning SQL Server ). Create Users/… Application of SQL Server Service Packs - Stand-alone/Always-on/Database Mirroring support (General). Monitoring SQL estate for critical Production environments/Analysis of issues/Proactive management of SQL server alerts. Support and maintain SSIS/SSRS/Power BI/SSAS - Development/Maintenance/infrastructure. Assist the support effort by working to More ❯

but will require occasional travel to the Liverpool office. What you will be doing As a trusted part of the IT you will: Provide support and guidance on Configuration Management across the London and Liverpool IT teams. Manage the full asset lifecycle for hardware, software, and equipment in USSIM offices. Develop and implement processes for tracking IT assets from … and reports. Deploy end-user compute hardware and maintain the IT Build & Storage areas. Standardise equipment to reduce costs and identify improvement opportunities. Liaise with suppliers and support IT Management with procurement, reporting, and issue resolution. About you We know that sometimes people can be put off applying for a job if they don't tick every box, if … for, then please apply, regardless of whether you meet all the requirements outlined in this profile. To be successful in the role you will have: Experience in hardware asset management and IT environments. Ability to produce accurate reports with high attention to detail. Strong planning, organisational, and communication skills. Ability to work independently and collaboratively under pressure. Experience working More ❯

of tax returns. Liaise with tax authorities, external tax advisors, and auditors on tax-related matters. Monitor changes in tax legislation and assess their impact on the company, ensuring proactive management of tax risks. Undertake complex tax calculations and research to support UK and non-UK tax queries and group tax compliance. Audit tax support including the preparation … of group tax reconciliation, management of group company tax reconciliations, and resolving tax-related accounting queries. Undertake deferred tax calculations and deferred tax accounting. Projects: Identify and implement tax planning opportunities to optimize the company's tax position while ensuring compliance with all tax laws. Assist in developing and implementing transfer pricing policies and documentation where applicable. Serve as … PQE. Proven experience across various taxes, focusing on planning and advisory services. Experience with deferred tax and familiarity with transfer pricing. A current manager with technical expertise and project management experience. Self-starter, comfortable working independently after research. Experience working with high-performing, ambitious teams. Excellent MS Office skills, especially Excel & PowerPoint. Strong written and verbal communication skills. Ability More ❯

directly support council operations and decision-making. You will be responsible for managing GIS service requests and incidents, meeting key performance indicators, and ensuring user satisfaction through responsive and proactive service management. As a technical expert, you'll advise on GIS tool selection, manage GIS licences for compliance and accessibility, and clearly communicate the capabilities and limitations of GIS … Survey, ensuring alignment with licensing and compliance obligations. A strong focus on data governance and compliance will underpin your approach. You will lead on the implementation of robust data management processes, ensuring all GIS data is accurate, secure, and handled in accordance with GDPR and other relevant legislation. Documenting GIS systems, processes and data flows will be a core More ❯

The Opportunity We are seeking a hands-on and detail-oriented SAM Systems Specialist to lead the operational management and technical implementation of tools, data, and workflows supporting our enterprise Software Asset Management (SAM) and SaaS optimization strategy. This role will be responsible for the deployment, configuration, and ongoing administration of SAM and SaaS management platforms, ensuring … tracking, and actionable insights to support compliance, cost savings, and operational efficiency. Key Responsibilities, You'll be accountable for: Lead the evaluation, and deployment of enterprise SAM and SaaS management platforms. Integrate tools with core IT systems (e.g., SCCM, CMDB, procurement, SSO) for seamless data flow. Build and maintain a centralized software inventory for both on-premise and SaaS … entitlement tracking, usage data collection, and renewal management. Create dashboards and reports to enable insights on compliance, usage trends, and vendor performance. Drive cost savings through license optimization and proactive subscription management. Support audit readiness and compliance through accurate, documented entitlement and usage data. Collaborate with Procurement, IT, Finance, Legal, and Security to establish and enforce governance policies. Document More ❯

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management … you will be a hands-on manager, supporting customer engagements while also owning team performance against upsell and retention targets. As a leader, you will help your team balance proactive use case-driven expansion with consultative support, ensuring that every customer realises the full value of Soldo. You will collaborate closely with Sales, Pre-Sales, Onboarding, Professional Services, and … of team performance metrics, including upsell quotas, retention rates, and customer satisfaction scores. Hands-on engagement with high-potential or complex customer accounts to model best practices in relationship management and upsell execution. Ability to collaborate with the Head of Sales UK & I to develop and refine customer success strategies aligned with regional growth objectives. Support for team members More ❯

and compliance of our business operations.They work in partnership with operational colleagues to build an embedded and integrated secure in operation capability, leveraging security tooling to provide automation and proactive risk management.The Secure in Operation and Assurance Manager's decisions and leadership are essential in protecting our customers and our business from potential threats and vulnerabilities.The Secure in Operation … regulatory frameworks. This position requires a person who is self-assured when communicating what's required. You will have a deep understanding of security standards and regulatory frameworks, risk management, security compliance, and governance. This role is hybrid (3 days in the office) & can be based in one of the following: London, Birmingham, Bristol, Manchester What you'll be … the Cyber Group Risk Category, ensuring our security policies, standards, and controls are embedded across all business operations and functions with proper second line oversight and reporting to enable proactive cyber risk management. Define how the secure in operation function will work and set out its ways of working in line with the strategy. Ensure that our business operations More ❯

working relationships with Finance, Client Services, and Product for escalations Designed or improved at least two internal processes Success Metrics Response Time: >95% responses within 1 business day Inbox Management: Reduction in repeat queries from the same creator or agent Reporting & Insight: Monthly reporting on payment issues with actionable insights Internal stakeholder satisfaction: Positive feedback from Client Services, Product … first approach in all creator interactions Own the tracking of tax forms (e.g., W-8/W-9) and payment compliance docs Escalate repeat-negative experiences or risks for proactive management Payment Process Stewardship Monitor billing handovers to ensure client invoicing happens on time - preventing downstream delays for creators Create and update internal policies and processes to improve … and maintain an up-to-date tracker of "Rosters" Monitor emerging agencies and opportunities to deepen relationships (e.g. lunch & learns, onboarding support for Product) Style of Working Highly independent, proactive, and outcome-driven, with minimal supervision required. Prioritises a positive creator experience, while making decisions that support the business needs and operational realities. Comfortable working across time zones to More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … generating results that allow our clients to thrive. What You'll Do We are seeking a Senior Sourcing & Vendor Manager who will be responsible for leading category and vendor management capabilities supporting the IT and Digital Products functions at BCG. This new role will sit within our Procurement organization but be fully dedicated to supporting the IT Platform Engineering … work collaboratively with the IT VMO and other functions across the vendor lifecycle. Given the scale of spend and complexity across teams, the role's breadth will span category management, strategic sourcing, renewals, vendor consolidation, supporting vendor management programs, and proactive commercial management to unlock significant cost savings and operational efficiency. Role Responsibilities In support of More ❯

experience in growing a portfolio through upselling and cross-selling, including identifying opportunities Developing account-specific strategies and growth plans, integrating data and market insights, and identifying strategic expansions Proactive management of potential account risks and formulation and execution of mitigation strategies Creating and executing structured client engagement plans or Quarterly/Annual Reviews to further drive client … other KPIs, providing strategic insights to leadership Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly Qualifications Experience managing a … portfolio of over $11m across 10-15 accounts 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships Experience in setting a high bar in service and experience for clients Strong More ❯

come from a wide range of places, the key thing for Careology is drive, ambition, personality - and a few of the following: You are a bright, highly-organised, and proactive individual with a passion to help us achieve our purpose to improve the lives of everyone living and dealing with cancer. You enjoy problem-solving, are empathetic to customer … a key role in the continual development and improvement of the Customer Success function by nurturing, supporting and influencing the clients' team members eg. nurses, consultants, operational team, through proactive account management, excellent communication, documentation, customer support and training. What will you be doing day to day? Manage and deliver the project plans for each stage of deployment. More ❯

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management … mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role We’re looking for a technically experienced Product Manager to join our Account Management team and lead the evolution of platform capabilities that underpin the Soldo experience. You’ll be responsible for shaping and delivering products that empower finance teams to configure, control … and scale their operations with clarity and confidence. From funds allocation and card issuance to permission system, user lifecycle management, and billing plans, you’ll work at the heart of our platform. This role is ideal for a systems thinker who thrives on designing intuitive, flexible, and resilient solutions that serve complex organisations. Responsibilities: Contribute the product vision and More ❯

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management … mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role We’re looking for a technically experienced Product Manager to join our Account Management team and lead the evolution of platform capabilities that underpin the Soldo experience. You’ll be responsible for shaping and delivering products that empower finance teams to configure, control … and scale their operations with clarity and confidence. From funds allocation and card issuance to permission system, user lifecycle management, and billing plans, you’ll work at the heart of our platform. This role is ideal for a systems thinker who thrives on designing intuitive, flexible, and resilient solutions that serve complex organisations. Responsibilities: Contribute the product vision and More ❯

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management … to increase traffic and engagement Shape the product narrative through compelling storytelling grounded in real user scenarios We're looking for someone who must have: Proven experience in product management, product marketing, or strategic operations in a B2B environment Strong ability to translate product features into business value and customer outcomes Confidence working across functions, from Sales and Marketing More ❯