12 of 12 Service Catalogue Jobs in London

capabilities as accelerators and enablers of growth, the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations team's ambition is to be the face of operational excellence, user experience, and business alignment, driving trust and proactive services for Finance. This role focuses on … the systems supporting Finance run smoothly, are continually improved, and deliver great user experiences. You will operate at the intersection of DT, vendors, and the business, driving proactive service delivery and problem-solving for all of FinTech. You will serve as the coordinator and point of contact for service issues and escalations. This role is crucial … for managing expectations with vendors and internal Digital Transformation, while maintaining a user-centric focus in all service management processes. What will be your key responsibilities? Prioritize and solve service improvements, changes, and escalations. Translate technical concepts and ITIL processes into actionable service outcomes. Track and improve service metrics. Contribute to the More ❯

Finance Technology Service Manager page is loaded Finance Technology Service Manager Apply remote type Hybrid locations GBR-Berkshire-Slough GBR-London-London NLD-North Brabant-Veghel GBR-Greater London-London time type Full time posted on Posted 3 Days Ago time left to apply End Date: July 29, 2025 (10 days left to apply) job requisition … capabilities as accelerators and enablers of growth, the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations team's ambition is to be the face of operational excellence, user experience, and business alignment, driving trust and proactive services for Finance. This role focuses on … the systems supporting Finance run smoothly, are continually improved, and deliver great user experiences. You will operate at the intersection of DT, vendors, and the business, driving proactive service delivery and problem-solving for all of FinTech. You will serve as the coordinator and point of contact for service issues and escalations. This role is crucial More ❯

transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform. Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage. Deliver integrated Incident, Problem, and Change Management modules. Oversee creation of a … user-centric Service Portal and standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills … Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/CD, and service impact analysis. Strong stakeholder management and cross-functional team leadership skills. Familiarity with financial More ❯

in the provision of education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business … against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes … to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging/updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure More ❯

technology services are designed, delivered, and evolved to meet operational goals and business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You'll work cross-functionally with platform owners, service managers, and engineering teams … to ensure operational readiness and full lifecycle support is embedded in service design. Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service … boards, governance forums, and design reviews. Framework Development: Contribute to the evolution of service design methodologies and best practices, such as ITIL and TOGAF. Service Catalogue & CMDB: Support the ongoing development of the service catalogue and configuration management database (CMDB) architecture. Skills & Experience Required Essential: Proven experience in IT service More ❯

party vendors and internal teams. Oversee physical infrastructure tasks such as hardware installations, cabling, and environmental monitoring. Incident and Request Management Respond to and resolve BAU tickets and service requests in line with ITIL best practices. Monitor and manage daily system health reports, escalating issues where necessary to ensure service continuity. Project Involvement Contribute to the … IT service management team Managed service providers External suppliers Trust IT Use Duties and Responsibilities Operate the back-up and server platform service catalogue (to specification, within tolerances) using Commvault Suite and Back-Up Exec Suite of tools Support of the back-up and server platform Responsible for the daily safe transportation of … hardware Provide rapid response to hardware/software failure incidents between sites Assist in change & service transition for the back-up and server platform service catalogue Maintenance of infrastructure back-up platform and hardware Provide a 3rd line resolution path for service requests including incidents Person Specification Qualifications Essential Educated to degree level More ❯

Role: Service Transition Manager Responsibilities: Senior role, leading the final phase of service transition. Knowledge/experience of service monitoring, service catalogue, and service provisioning. ITIL qualified an advantage but knowledge essential. Strong stakeholder management and communication. Resilient. Experience and/or knowledge of ServiceNow an advantage. Ability to More ❯

operation, workaround, methodologies and processes to support the business during the transition period Engage closely with the customer to deliver an intelligent client function including: Requirements Service catalogue Service management End user experience Become a product expert, seamlessly translating between the customer and the teams the needs and capabilities of the product. Skills Required: Operational More ❯

to detect, investigate and respond to threats Develop and establish processes, governance and ways of working to enable the delivery of our target operating model and service catalogue Support research activities to continually maintain the edge in cybersecurity practises Work with Engineers & Threat Hunters to analyse data from dashboards to effectively chart strategy and continuous improvement. Actively More ❯

the hospitality industry are currently looking to bring on an Operations Analyst on a 6 month initial contract. My client are on a journey to transform their IT service delivery, ensuring they provide efficient, effective, and valuable support to their multi-site organisation. This role is key to understanding their current service landscape and implementing improvements … that will have lasting impact on their operations. Position Overview We are seeking a mid to senior level Infrastructure & Operations Analyst to join our Service Desk team on a contract basis. This role will be instrumental in analyzing our current IT service request landscape, developing a structured service catalog, and implementing improvements through runbooks … and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk, and BigQuery. Key Responsibilities Service Request Analysis & Categorization Discover patterns in data by analyzing existing service/support requests across multiple channels and systems Turn raw data into relevant insights by developing and implementing a comprehensive categorization system Extract and More ❯

the hospitality industry are currently looking to bring on an Operations Analyst on a 6 month initial contract. My client are on a journey to transform their IT service delivery, ensuring they provide efficient, effective, and valuable support to their multi-site organisation. This role is key to understanding their current service landscape and implementing improvements … that will have lasting impact on their operations. Position Overview We are seeking a mid to senior level Infrastructure & Operations Analyst to join our Service Desk team on a contract basis. This role will be instrumental in analyzing our current IT service request landscape, developing a structured service catalog, and implementing improvements through runbooks … and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk, and BigQuery. Key Responsibilities Service Request Analysis & Categorization Discover patterns in data by analyzing existing service/support requests across multiple channels and systems Turn raw data into relevant insights by developing and implementing a comprehensive categorization system Extract and More ❯

the Bank's operational resilience and continuity arrangements. Key Responsibilities will include: Conducting and maintaining detailed mapping of business processes, people, and third parties. Maintaining the service catalogue and associated mapping. Developing a strong understanding of the business systems, assets and processes. Conducting analysis of mapping to identify vulnerabilities, issues, and/or dependencies with systems/… days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance More ❯