8 of 8 Service Catalogue Jobs in London

efficiency gains . HR Application Configuration & Delivery: Scope and deliver ServiceNow capabilities that support HR service delivery, including self-service catalogue items, case management workflows and knowledge management. Support HR in gathering requirements, managing UAT, and ensuring that what is built reflects how HR wants … bring services into the portal, virtual agent and mobile app, improving the employee experience and reducing avoidable contact with support teams. Service Catalogue: Support the development and maintenance of the firm's service catalogue using a structured model that distinguishes between function-specific services ...

build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong intake and triage controls, with clear priority/severity definitions … excellent reactive response. Define the PETO TechOps model, standardising incident, problem and change processes and integrating change enablement with JSM/Service Catalogue guardrails to reduce change failure rate. Build and maintain a knowledge base and operability standards—runbooks, playbooks, ownership models, on‐call readiness—to support ...

Head of Delivery and Service Location: London, UK (Hybrid - min 2 days per week in office) Contract: Permanent, Full-time Package: £90,000 - £110,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia is a specialist cloud and platform engineering consultancy … Service Level Agreements (SLAs), Operating Level Agreements (OLAs), and underpinning contracts with customers and third‐party providers. Own the service catalogue and ensure it accurately reflects Appvia’s managed service offerings and support levels. Implement and manage ITSM tooling (e.g. Jira Service ...

Coordinate and maintain pre-event readiness checks and supporting documentation * Coordinate service improvements to expand the IT service catalogue and support sales opportunities * Collaborate closely with the event management team to coordinate requirements according to the established timeline and planning framework 2. Event Delivery … operational settings * Experience coordinating incident response during live service disruption (triage, communications, escalation) * Experience working in commercially sensitive environments (service catalogue, cost/feasibility, managing scope vs expectation ...

environment. The successful contractor will support delivery across cyber risk management, ISMS documentation, governance reporting, policy and standards development, and cyber service catalogue reform activities. This role requires a strong blend of governance, assurance, stakeholder management, and regulatory compliance experience, with the ability to operate independently … cyber risk governance and reporting processes Produce governance and assurance reporting for leadership and stakeholder forums Review and improve the cyber service catalogue, including definition of KPIs and SLAs Produce recommendations for service optimisation, transformation, transfer, or retirement Work collaboratively with business, technology, risk ...

technology and managed collaboration services. They are looking for a high-calibre Head of Global Managed Services to spearhead the evolution of their service department into a world-class, product-led revenue engine. This isn't just about keeping the lights on; it s a strategic leadership seat … focusing on scaling recurring revenue, protecting margins, and driving global profitability. Service Innovation: Lead the "productisation" of the service catalogue turning technical support into scalable, high-value offerings like concierge VIP assistance, automated system auditing, and digital estate management. Market Expansion: Drive a "land ...

Architect - Satellite/Mobile Telecoms Solutions A global consultancy operating in mobile telecoms and satellite is looking for an Enterprise Architect to lead service and operational transformation across their client programmes. You will own the architectural vision for operational support and service assurance, working closely with … client product, engineering and commercial teams to drive measurable improvements in service quality, platform resilience and partner ecosystem integration. What you will be doing: Defining and owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks Designing service assurance ...

Operations Build AI‐powered workflows that make onboarding, offboarding, and day‐to‐day IT support nearly invisible Design self‐service systems that scale with the company without requiring proportional headcount growth Own the device lifecycle with automation‐first thinking: provisioning, deployment, recovery, and secure disposal Manage identity … operational burden through automation Technical Skills Deep knowledge of modern SaaS administration (Google Workspace, Okta/SSO, MDM solutions) Experience with IT service management and ticketing systems Understanding of cloud infrastructure basics (GCP strongly preferred, AWS/Azure an asset) Familiarity with security tools: endpoint protection, vulnerability management ...