1 to 25 of 28 Service Desk Engineer Jobs in London

Social network you want to login/join with: Remote Service Desk Engineer, london (city of london) col-narrow-left Client: Syntax Integration Limited Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 05.05.2025 Expiry Date: 19.06.2025 col-wide Job Description: Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and resolving customer issues via calls and … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive More ❯

First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London. WORK WITH THE … Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with … great interpersonal skills and an excellent telephone manner. As the First Line Support Engineer/IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office. Working as the First Line Support Engineer/IT Service Desk More ❯

integrated front to back office services to investment managers and financial institutions and is authorised and regulated by the Financial Conduct Authority in the United Kingdom. The client's service offering encompasses the full asset management life cycle, including a portfolio management system, risk analysis, operations (trade processing, fund accounting, and treasury services), compliance support, and investor relations services. … application testing Software setup, installation, and documentation of support procedures Proactive monitoring of environment and PCs using various tools Contributing suggestions for process improvement and efficiency Ensuring all user service requests are logged, processed, and monitored according to company procedures Collaborating with IT counterparts for problem-solving or escalation Skills Must have Minimum 5 years' experience in IT Technical … prioritization skills Self-starter attitude, well-organized, energetic, enthusiastic, and capable of working in a busy team Awareness of the role of IT in business Nice to have ITIL Service Management Foundation University Degree or equivalent PowerShell scripting or other scripting languages Experience with VMWare Horizon, Exchange 2016 user administration, SCCM 2012+ (including application/package and software update More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available. One of the … vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be … resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re proven in More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available . One of … the vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will … be resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re proven More ❯

Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just … a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike. As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to … business mobility solutions, ensuring seamless connectivity for millions of people every day. About the role Our 1st Line Service Desk Engineers serve as the initial point of contact for Addison Lee. Supporting the business on a 24/7 shift pattern, they provide both 1st and 2nd line support to users. Tasks are performed in accordance with service More ❯

IT Service Desk Engineer - 35,000/45,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone … rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Provide 1st/2nd line support via phone, service desk and in person Troubleshoot Windows OS/applications Good knowledge of Cisco, Meraki, Fortinet networks Experience with Azure, Intune, Active Directory SQL (basic tasks), Hyper V, Rubrik … Cyber security tools Assist in rollouts and upgrades across multiple sites Requirements: Proven work experience as a Desktop Support Engineer, Technical Support (Multi-site/enterprise) Good language and communication skills Windows OS, Cisco/Meraki/Fortinet, Azure/Intune Active Directory/Office 365 Rubrik, Hyper V, SQL basics Excellent problem-solving and customer service Ability More ❯

They will support your career progression with personalised development plans. Vacancy Description: We are partnering with a client who is expanding their team and seeking a motivated 2nd Line Service Desk Engineer. If you're currently in a similar role and looking for the next step in your career, this is an excellent opportunity. The ideal candidate will … have experience working with managed service providers (MSPs) and service desks, collaborating with third-party companies to optimise IT performance. Our client has a strong track record in managing system integration projects across various industries, and they are looking for a team player who is eager to grow and develop with them. Key Responsibilities: Handle Service Desk … Technologies (Acronis). Experience with Microsoft Server 2008–2016. Skills in Exchange/AD Management/MS365. Cisco, Fortinet, and Ubiquiti Networking experience. Excellent communication skills and a customer service-oriented mindset. Ability to work effectively as part of a team. Personal Qualities: Strong Communicator: You will need to be an excellent communicator, capable of conveying complex technical information More ❯

driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. ASSOCIATE SERVICE DESK ENGINEER The Associate Service Desk Engineer provides first-line technical support for incidents and requests reported to the Service Desk. Responsibilities include … initial assessment, triage, research, and resolution of basic technical issues; commonly regarding end-user hardware, software, and basic network connectivity. The Associate Service Desk Engineer is responsible for effectively gathering information from users, utilizing support tools, and leveraging available knowledge resources to diagnose and resolve issues. Problems beyond their scope are escalated to appropriate IT support teams. … Daily Tasks & Responsibilities Analyzes and resolves basic technical incidents and fulfills service requests related to end-user hardware (laptops, desktops, peripherals), standard software applications, and basic network connectivity. Accurately logs and meticulously tracks all incidents and service requests within the Service Desk ticketing system from initial contact through to resolution and closure. Communicates effectively with end More ❯

technical support and assistance to internal staff based across multiple locations. Role Troubleshoot IT hardware & software issues Deliver successful outcomes in line with the associated SLA’s Use of service desk system to log, prioritise and manage support requests Manage user/employee onboarding & offboarding Ensure compliance with existing organisation policies and procedures Create and maintain technical operational … non-technical staff Enthusiastic and passionate about IT Excellent organisation, task prioritisation and time management skills, with the ability to operate independently Experience with Atlassian software (Confluence/JIRA Service Management) Experience with MacOS Experience with VMWare WorkspaceOne & Horizon Understanding of “Modern Desktop” concepts and technologies #J-18808-Ljbffr More ❯

Level 2 Field Support/Service Desk Engineer 6 Month contract initially Based: London - F/T onsite Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a … difference. We have a great opportunity for a number of Level 2 Field Support/Service Desk Engineers. Key Responsibilities: Provide second-level support of incoming incidents and requests via various channels to ensure courteous, timely, and effective resolution of issues for end-users. Adhere to the Standard Operating Procedures and best practices set within Service Operations … Diagnose and troubleshoot hardware and software issues. Assist with the maintenance and administration of IT systems. Use remote tools and diagnostic utilities to aid in troubleshooting. Prioritize incidents and service requests according to defined criteria and follow processes to ensure customer needs are met. Escalate incidents and requests to the next level of support with comprehensive work notes and More ❯

Join to apply for the 1st Line Service Desk Support Engineer role at Kerv Digital for Digital Transformation Join to apply for the 1st Line Service Desk Support Engineer role at Kerv Digital for Digital Transformation Please note: As the role includes visiting customer sites in North London (N1, N5) a full UK driving … with technical support requests from the client, the public, liaising with other engineers and assisting with the maintenance of our client’s infrastructure. The position will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. There may be a requirement to work outside of business hours to accommodate customer … end users’ as required Documenting systems and procedures as implemented for and on behalf of our customers All About You The position is very much customer facing and customer service skills and good communication skills are essential together with helpdesk experience. Your technical competence will ideally include the following technologies that the support team cover: Azure Cloud - including Intune More ❯

to “Make it easy for men to dress well” and we can’t do that without our specialist teams. This time, we’re on the lookout for an IT Service Desk Engineer who will be working with Rich from our IT team. What you will be doing Join our dynamic IT Team at Charles Tyrwhitt, where you … ll play a crucial role in supporting our retail, head office, distribution, and contact centre operations. As an IT Service Desk Engineer, you'll be the friendly face of IT, providing engaging and positive 1st and 2nd line support to all our colleagues. You'll log, monitor, and update all service desk calls, aiming for … issues and find the root cause, becoming more than just a call-taker but a problem solver up to the second line. What we are looking for The IT Service Desk Engineer role specifically requires someone who has a strong sense of trust and accountability, with experience in a busy customer service environment. You’ll be More ❯

Social network you want to login/join with: The Service Desk Engineer Level 2 is responsible for providing advanced technical support to our clients and internal teams. This role requires a strong understanding of IT infrastructure and cyber security principles. The ideal candidate will be proficient in troubleshooting complex technical issues, managing support tickets, and ensuring … a high level of customer satisfaction. Key Responsibilities: Technical Support: Provide Level 2 support for IT-related incidents and service requests. Troubleshoot and resolve complex hardware, software, and network issues. Escalate unresolved issues to Level 3 support or other relevant teams. Cyber Security: Monitor and respond to security incidents and alerts. Assist in the implementation and maintenance of security … Interaction: Communicate effectively with clients to understand their technical issues and requirements. Provide timely updates and ensure clients are informed about the status of their requests. Deliver excellent customer service and maintain high client satisfaction. Documentation and Reporting: Document all support activities and maintain accurate records in the ticketing system. Prepare regular reports on support activities, incident trends, and More ❯

Join to apply for the 1st Line Service Desk Engineer role at Kerv Join to apply for the 1st Line Service Desk Engineer role at Kerv Please note: As the role includes visiting customer sites in North London a full UK driving license would be preferred. This is an on-site role. About Us … with technical support requests from the client, the public, liaising with other engineers and assisting with the maintenance of our client’s infrastructure. The position will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. There may be a requirement to work outside of business hours to accommodate customer … end users’ as required Documenting systems and procedures as implemented for and on behalf of our customers All about you: The position is very much customer facing and customer service skills and good communication skills are essential together with helpdesk experience. Your technical competence will ideally include the following technologies that the support team cover: Azure Cloud – including Intune More ❯

all levels, as well as to a software development team. The ideal candidate should have some experience in the support sector, making this an excellent opportunity for a support engineer to advance within a dynamic and rewarding organisation. Your primary responsibilities will include providing full-time on-site IT support, working with senior team members, and supporting over … resources. Updating customer data and producing activity reports. Walking customers through problem-solving processes. Following up with customers, providing feedback, and seeing problems through to resolution. Utilising excellent customer service skills to exceed customers' expectations. Ensuring proper recording, documentation, and closure of issues. Recommending procedural modifications or improvements. Preserving and growing your knowledge of help desk procedures, products … used by the technology team, and suggesting improvements. A strong focus on educating end users in best practices. Ideal candidate: Ideally 1 - 2 years of experience in a help desk support role. Technical background and ongoing interest in technology. Proficiency in Italian (both written and spoken), as you will be communicating directly with our Software providers based out in More ❯

Service Desk Engineer - London 3 month contract £350 - £375 p/d (inside IR35) IT department within a leading construction engineering business seeking a proactive and analytical service desk engineer for initial 3 month contract.You'll be based from a central London location - 4 days per week onsite, 1 day working from home. Responsibilities … Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk/management and prioritization of ticket queues. #J-18808-Ljbffr More ❯

Service Desk Engineer 3 month initial contract with high chance of extension £320 - £375 p/d (Inside IR35) IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central …/O365 Admin Microsoft Teams Supporting AV products Ideally an understanding of web gateway filtering An understanding of networking concepts including support of VPN’s Experience working on a Service Desk/management and prioritization of ticket queues More ❯

Service Desk Engineer 3 month initial contract with high chance of extension £320 - £375 p/d (Inside IR35) IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central …/O365 Admin Microsoft Teams Supporting AV products Ideally an understanding of web gateway filtering An understanding of networking concepts including support of VPN’s Experience working on a Service Desk/management and prioritization of ticket queues More ❯

Service Desk Engineer 3 month initial contract with high chance of extension £320 - £375 p/d (Inside IR35) IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central …/O365 Admin Microsoft Teams Supporting AV products Ideally an understanding of web gateway filtering An understanding of networking concepts including support of VPN’s Experience working on a Service Desk/management and prioritization of ticket queues More ❯

Service Desk Engineer 3 month initial contract with high chance of extension £320 - £375 p/d (Inside IR35) IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central …/O365 Admin Microsoft Teams Supporting AV products Ideally an understanding of web gateway filtering An understanding of networking concepts including support of VPN’s Experience working on a Service Desk/management and prioritization of ticket queues More ❯

Service Desk Engineer 3 month initial contract with high chance of extension £320 - £375 p/d (Inside IR35) IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central …/O365 Admin Microsoft Teams Supporting AV products Ideally an understanding of web gateway filtering An understanding of networking concepts including support of VPN’s Experience working on a Service Desk/management and prioritization of ticket queues More ❯

Service Desk Engineer - London - £35,000 + Excellent Benefits Hybrid Role 3 Days Office/2 Days Remote Are you an experienced IT professional looking to take the next step in your career? We're recruiting for a Service Desk Engineer to join a global organisation specialising in liability insurance. Based in Central London … UK and US offices. Set up and maintain hardware including laptops, desktops, and mobile devices. Act as an onsite contact for troubleshooting A/V and network infrastructure. Manage service desk tickets, ensuring timely resolution and customer satisfaction. Support IT inductions for new starters and assist with IT-related projects. What Experience is Required Previous experience in a … similar IT support or service desk role (1+ years). Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts. Excellent customer service and troubleshooting skills with the ability to prioritise. Salary & Benefits £35,000 salary , dependent on experience. 27 days annual leave + 8 bank holidays + Christmas shopping day. 10% pension contribution (up to More ❯

day ago Be among the first 25 applicants hackajob is collaborating with Checkatrade to connect them with exceptional tech professionals for this role. Senior Service Desk Engineer Looking to join a business going places? Join us at Checkatrade! We have an exciting new opportunity for a Service Desk Engineer to serve as the first … exciting time, with a top leadership team on board and an ambitious five-year plan that will see us growing ten-fold. If you’re an ITIL-qualified Senior Service Desk Engineer and enjoy a fast-paced tech scale up, we’d love for you to get in touch! Location: Kings Cross, London. (5 days per week … salary and benefits package, including a bonus scheme, access to a smart tech scheme with the latest gadgets and much, much more. What do you need to succeed? Senior Service Desk Engineer experience with 1st and 2nd line support. Experience with Google workspace and Okta is essential for this role. Background in fast-paced tech scale-ups More ❯

Are you ready to take on the challenge of being the go-to problem solver for IT issues? Do you have a passion for delivering top-notch customer service while ensuring technical matters are resolved efficiently? If you're nodding along, then my client has the perfect role for you. My client is seeking an enthusiastic IT Service Desk Engineer to join their team and make a real impact. As a vital part of the IT department, you'll play a key role in providing exceptional support to learners and staff, ensuring their technical needs are met promptly and effectively. Role Overview: As an IT Service Desk Engineer, you'll be at … professional and courteous manner, ensuring each issue is accurately logged and tracked. Your knack for problem-solving will shine as you resolve issues while maintaining the highest level of service quality. Your responsibilities will also include liaising with clients to provide updates on work progress, prioritising and escalating calls as needed, and collaborating with the team to ensure the More ❯