5 of 5 Service Desk Engineer Jobs in London

Level 2 Field Support/Service Desk Engineer 6 Month contract initially Based: London - F/T onsite Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a … difference. We a great opportunity for a number of Level 2 Field Support/Service Desk Engineers. Key Responsibilities: Provide second-level support of incoming incidents and requests via various channels to ensure courteous, timely, and effective resolution of issues for end-users. * Adhere to the Standard Operating Procedures and best practices set within Service Operations and … Diagnose and troubleshoot hardware and software issues. * Assist with the maintenance and administration of IT systems. * Use remote tools and diagnostic utilities to aid in troubleshooting. * Prioritize incidents and service requests according to defined criteria and follow processes to ensure customer needs are met. * Escalate incidents and requests to the next level of support with comprehensive work notes and More ❯

all levels, as well as to a software development team. The ideal candidate should have some experience in the support sector, making this an excellent opportunity for a support engineer to advance within a dynamic and rewarding organisation. Your primary responsibilities will include providing full-time on-site IT support, working with senior team members, and supporting over … resources. Updating customer data and producing activity reports. Walking customers through problem-solving processes. Following up with customers, providing feedback, and seeing problems through to resolution. Utilising excellent customer service skills to exceed customers' expectations. Ensuring proper recording, documentation, and closure of issues. Recommending procedural modifications or improvements. Preserving and growing your knowledge of help desk procedures, products … used by the technology team, and suggesting improvements. A strong focus on educating end users in best practices. Ideal candidate: Ideally 1 - 2 years of experience in a help desk support role. Technical background and ongoing interest in technology. Proficiency in Italian (both written and spoken), as you will be communicating directly with our Software providers based out in More ❯

Job Title 3rd Line Service Desk Engineer Line Manager Service Desk Manager Department IT Department Location London Job summary Provide 3rd line support to over 1000 users across multiple sites throughout Glasgow, Edinburgh, Ireland, London and the UK. Be required to travel to other Company offices or Associated Company locations. Main Responsibilities Advanced Technical Support … callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff. Leadership: Lead the team in the absence of the Service Desk Manager Provide guidance and oversight to the team when required. Ensure members of the service desk team record accurately and maintain records with the service desk system, in accordance with ITIL processes Seek out opportunities for training and development of the team. Lead cross-team initiatives System Design and Implementation: Involvement in the design and architecture of IT systems and solutions. Lead the implementation of new technologies and upgrades. Performance Optimization: Analyses system performance and recommends improvements or upgrades. Conducts in-depth performance More ❯

Job Title 3rd Line Service Desk Engineer Line Manager Service Desk Manager Department IT Department Location London Job summary Provide 3rd line support to over 1000 users across multiple sites throughout Glasgow, Edinburgh, Ireland, London and the UK. Be required to travel to other Company offices or Associated Company locations. Main Responsibilities Advanced Technical Support … callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff. Leadership: Lead the team in the absence of the Service Desk Manager Provide guidance and oversight to the team when required. Ensure members of the service desk team record accurately and maintain records with the service desk system, in accordance with ITIL processes Seek out opportunities for training and development of the team. Lead cross-team initiatives System Design and Implementation: Involvement in the design and architecture of IT systems and solutions. Lead the implementation of new technologies and upgrades. Performance Optimization: Analyses system performance and recommends improvements or upgrades. Conducts in-depth performance More ❯

Service Desk Engineer - London - £35,000 + Excellent Benefits Hybrid Role 3 Days Office/2 Days Remote Are you an experienced IT professional looking to take the next step in your career? We're recruiting for a Service Desk Engineer to join a global organisation specialising in liability insurance. Based in Central London … UK and US offices. Set up and maintain hardware including laptops, desktops, and mobile devices. Act as an onsite contact for troubleshooting A/V and network infrastructure. Manage service desk tickets, ensuring timely resolution and customer satisfaction. Support IT inductions for new starters and assist with IT-related projects. What Experience is Required Previous experience in a … similar IT support or service desk role (1+ years). Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts. Excellent customer service and troubleshooting skills with the ability to prioritise. Salary & Benefits £35,000 salary , dependent on experience. 27 days annual leave + 8 bank holidays + Christmas shopping day. 10% pension contribution (up to More ❯