24 of 24 Service Manager Jobs in London

Service Desk Manager/Desktop Support Manager £60k Package, London Bench IT are looking to onboard a Service Desk Manager/Desktop Support Manager to manage a support team of 6 engineers for a dedicated managed support service working … below; Day to Day team management and resource scheduling of 1st and 2nd support teams. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high ...

Service Manager - Agile Industry: Banking/Insurance Location: London Salary: £85k + bonus Hybrid: 2 days in the office per week Are you ready for your next permanent engagement with a global financial, as they commence their Agile transformation program? *Please note that you don't need … insurance industry experience for this role. Our client are looking for someone who can bring new ideas to the team! We need a Senior Service Manager with proven experience in leading service management across major incidents, change, problem, and supplier management, and who has the ability ...

ROLE TITLE: T2 Service Manager LOCATION: London/Remote CLEARANCE: Must be eligible for BPSS We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment … with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: As a Service Manager, you will support programme and project management activities while operating within structured governance frameworks. Working closely with delivery managers, product managers ...

Enterprise Service Manager/Business Analyst - Service Now - HR - 100k You must have experience of implementing ServiceNow to be considered. Please only apply if you have experience of implementing ServiceNow The Client Based in London my client are a prestigious professional services organisation boasting a workplace … times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow ...

Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience? Job Title: IT Service Delivery Manager Location: Central London (Hybrid - 3 days office based, 2 days from home) Rate: Dependant on Experience Contract: Permanent Start … Date: ASAP Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery ...

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager … Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. ...

Cyber Security Service Delivery Manager Location: London (flexible working) Salary: £60,000 – £75,000 + benefits We are seeking a Service Delivery Manager to support a key customer within a managed security services environment. This role sits within a dedicated delivery team responsible … both ongoing service operations and the roll out of cyber security projects You will take ownership of service delivery activities, ensuring that services are delivered to a high standard, meet customer expectations, and continue to improve over time. The position offers the opportunity to join an established environment ...

Service Operations Manager – London (Hybrid) Contract – 6 months Inside IR35 – rate dependant on experience Overview We are seeking an experienced IT Service Operations Manager to lead a high-performing Service Desk and Service Operations function within a fast-paced and innovative digital … environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure services remain stable, secure, efficient, and aligned to business ...

ROLE TITLE: T2 Service Manager LOCATION: London/Remote CLEARANCE: Must be eligible for BPSS We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment ...

Role: Service and Operations Manager Location: London Salary: £45,000 - £60,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery … Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio ...

highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. Were seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. Youll be responsible for ensuring our clients … receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience. In this role, youll become the main point of contact for customers once theyre live, developing trusted relationships and ensuring our services continue to support their operational objectives. Youll ...

seeking a Service Delivery Senior Manager (Operations) to lead the overall operational management and performance of the revenue collection service delivered under the programme. The role provides leadership across several operational functions including Back Office System Support, Fraud Management, Sales & Revenue Operations, Base Data Management … Operations, and Service Tool Integration. The Service Delivery Senior Manager ensures that all operational services are delivered in accordance with contractual obligations, service level agreements (SLAs), and governance frameworks, while maintaining a strong focus on service reliability, revenue integrity, operational efficiency, and continuous improvement. ...

Service Governance and Reporting Manager to work for our client within the public sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role that will be based in Leeds or London. Our client is seeking Service Governance and Reporting Manager to join our expanding Service Management team. In this role, you will work collaboratively with colleagues to deliver meaningful reporting and analytical insight that supports continual service improvement and aligns with wider organisational goals. Responsibilities: Build and maintain strong working relationships ...

Enterprise Service Manager/Business Analyst - Service Now - HR - 100k You must have experience of implementing ServiceNow to be considered. Please only apply if you have experience of implementing ServiceNow The Client Based in London my client are a prestigious professional services organisation boasting a workplace ...

looking for the right role for you? Then look no further Service Delivery Manager Salary £42,249 - £58,093 per annum (plus benefits) Hours 40 hours per week Location & Postcode Havering, RM12 5BF As a Service Delivery Manager at FCC Environment, you will … responsible for the day-to-day management of waste and recycling collection services, ensuring safe, efficient, and high-quality service delivery in line with contract requirements. You will lead operational teams, manage resources effectively, and ensure all objectives and KPIs are met. This vacancy is for a full-time ...

Service Delivery Manager (Permanent) Location: Barbican, London (Hybrid: 3 days office/2 days home ) Work Type: Permanent/Full-Time Role Summary Are you a proactive, service-focused IT professional with a passion for continuous improvement? We are seeking an experienced IT Service Delivery … ensure a high-quality, secure, and responsive IT environment across the entire business. If you have top-tier stakeholder management skills and love driving service excellence, this is the perfect opportunity for you! Key Responsibilities Service Excellence: Oversee and optimize the day-to-day delivery ...

Service Delivery Senior Manager – Ticketing (18 month FTC) Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world‐leader in providing proprietary solutions in specific segments in Transport and Defence … needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. We are seeking a Service Delivery Senior Manager to lead the end‐to‐end delivery of maintenance services for a major programme in the public transport sector. ...

Kaytus, please visit our website at https://www.kaytus.com/. Responsibilities Be responsible for the establishment, optimization and improvement of the overseas service system, with a focus on service preparation for new server products, technical support, and the construction of spare parts supply chain system … related processes. Take charge of service operation management, organize and fulfill service docking, implementation & delivery, and after-sales repair service management. Monitor service quality objectives such as customer satisfaction rate and SLA compliance rate. Optimize service support strategies in line with market development strategies ...

looking for a Service Delivery Manager for a client based in Central London This Service Delivery Manager role is focused on managing external Managed Service Providers (MSPs) and overseeing IT support, infrastructure, and digital services across the business. The position plays … maintaining IT governance/documentation Supporting cybersecurity compliance including Cyber Essentials and ISO 27001 principles The ideal candidate will have strong experience in IT service delivery, supplier management, Microsoft cloud technologies, infrastructure support, and security governance. Experience with automation, PowerShell scripting, disaster recovery, and business continuity is also highly ...

looking for the right role for you? Then look no further Service Delivery Manager Salary £42,249 - £58,093 per annum (plus benefits) Hours 40 hours per week Location & Postcode Havering, RM12 5BF As a Service Delivery Manager at FCC Environment, you will … responsible for the day-to-day management of waste and recycling collection services, ensuring safe, efficient, and high-quality service click apply for full job details ...

looking for an experienced Service Delivery Manager (data science) to join a Global MedTech leader working on one of the most exciting surgical technology platforms in the world. This is a hands-on delivery role spanning planning, stakeholder management and operational governance across complex cross-functional initiatives. ...

governance meetings and executive supplier reviews. Supplier Performance Monitor supplier performance against agreed KPIs and SLAs. Identify performance issues and drive improvement plans. Review service trends, risks, and escalations. Ensure suppliers are delivering agreed outcomes and service quality. Commercial Management Maintain visibility of technology supplier spend and commercial … supplier risks. Ensure supplier contracts include appropriate controls and obligations. Continuous Improvement Maintain and track supplier improvement initiatives. Use performance data, risk trends, and service insights to drive better outcomes. Provide regular reporting and recommendations to leadership. Skills & Experience Essential Experience in Supplier Management, Vendor Management, Commercial Governance ...

leading UK charity is looking for a Data Services Manager to lead its supporter data function and manage a small data team. Hybrid | London £44,000–£47,000 plus benefits You’ll oversee CRM systems, support fundraising campaigns through data insight and segmentation, ensure GDPR compliance, and drive ...

world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry As a Manager in our growing Industrial Products, Technology & Services team, you will play a key role in Project Delivery, Business Development, Thought Leadership and Practice Development … understanding comes from working closely with them and building long-lasting relationships. You will join our Industrial Products, Technology & Services team as a Manager, playing a key role across Project Delivery, Business Development, Thought Leadership, and Practice Development within the Strategy & Commercial Due Diligence (CDD) practice. You will ...