Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! ServiceManager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire ServiceManager (Fire Alarm Systems/Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a … Fire Alarm, Fire Detection, Fire Safety, BAFE or FIA company to know Fire systems maintenance ServiceManager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/Fire Detection/Fire Protection/Fire Safety) Benefits - for Fire ServiceManager (Fire Alarm Systems/ More ❯
IT ServiceManager Birmingham, three days on sitePermanent We are supporting a public sector organisation in hiring an experienced IT ServiceManager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi supplier environment. Key responsibilities * Manage end to end … IT services using ITIL best practice* Oversee incident, problem, change, event and request management* Use Service Now to identify trends and prevent issues* Drive continual service improvement with clear and measurable outcomes* Manage supplier performance across large partners and smaller software vendors* Produce accurate reports that give assurance on service health and performance* Maintain service processes … documentation and knowledge articles Essential skills and experience * Strong ITIL knowledge* Solid Service Now experience* Background managing multiple services or platforms* Confidence working across multi supplier or service integrator models* Ability to analyse data and improve processes* Experience managing SLAs and performance metrics* Strong communication and stakeholder management skills *Rates depend on experience and client requirements More ❯
IT ServiceManager Birmingham, three days on site Permanent We are supporting a public sector organisation in hiring an experienced IT ServiceManager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi supplier environment. Key responsibilities * Manage end to … end IT services using ITIL best practice * Oversee incident, problem, change, event and request management * Use Service Now to identify trends and prevent issues * Drive continual service improvement with clear and measurable outcomes * Manage supplier performance across large partners and smaller software vendors * Produce accurate reports that give assurance on service health and performance * Maintain service processes, documentation and knowledge articles Essential skills and experience * Strong ITIL knowledge * Solid Service Now experience * Background managing multiple services or platforms * Confidence working across multi supplier or service integrator models * Ability to analyse data and improve processes * Experience managing SLAs and performance metrics * Strong communication and stakeholder management skills *Rates depend on experience and client requirements More ❯
IT Service Delivery Manager Global Law Firm - London Hybrid Working - 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you … will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. … You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you Strong background working as an IT ServiceMore ❯
JOB TITLE: Service Delivery Manager LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT … environments are always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service … RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team collaboration to enhance service delivery outcomes Build strong relationships with key stakeholders including C-level leaders Identify service risks and implement mitigation strategies Lead and manage Service Improvement Plans (SIPs) Support More ❯
Service Introduction Manager - Contract Outside IR35 - Hybrid Working - London A Service Introduction Manager needed for a major client who will be responsible for transitioning new and or updated services into a live operational environment, acting as the key liaison between project teams and operational stakeholders to ensure a seamless and stable handover. It will … be focused on Security Services and applications into the business. This role involves managing the transition process, defining and verifying service acceptance criteria, mitigating risks, and ensuring operational teams are fully prepared to support the new service. Essential skills include strong project management, ITIL knowledge (particularly ITIL 3/4), and excellent communication and stakeholder management abilities. Key responsibilities … Manage the transition process: Oversee the entire process of introducing a new or changed service into the live environment, ensuring a smooth transition with minimal disruption. Liaise between teams: Act as the primary contact between project teams and operational stakeholders (including business, IT, and support teams). Define acceptance criteria: Work with project teams to ensure that ServiceMore ❯
A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer ServiceManager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their … will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering … to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular reporting More ❯
As a IT Service & Platform Manager, you will be responsible for overseeing and managing the Digital Experience (DEX) platform to support the organisation's technology needs. This role is based in London and requires technical expertise in the life science industry to ensure effective platform performance and delivery. Client Details The organisation is a medium-sized entity … within the life science industry. Description The IT Service & Platform Manager leads the technology service team to deliver a seamless digital workplace experience. This role drives adoption of digital tools, enhances user productivity, and ensures high-quality, secure, and resilient IT services. The manager fosters a customer-focused culture, drives continuous service improvement … a matrix environment. Budget Oversight: Manage and optimise an annual operational technology budget (~£1.5m). Vendor & Partner Management: Oversee technology suppliers, SaaS vendors, and strategic partners to maximise value. Service Excellence: Drive service maturity, ITSM improvements, and user-focused service delivery (including helpdesk, desktop, mobile, A/V, networks, and SaaS applications). Application & Platform Management: Ensure More ❯
IT ServiceManager Birmingham, three days on site Permanent We are supporting a public sector organisation in hiring an experienced IT ServiceManager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi supplier environment click apply for full job More ❯
Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to 80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You'll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯
Service Introduction Manager - Contract Outside IR35 - Hybrid Working - London A Service Introduction Manager needed for a major client who will be responsible for transitioning new and or updated services into a live operational environment, acting as the key liaison between project teams and operational stakeholders to ensure a seamless and stable handover click apply More ❯
run a successful multinational business that never stands still. Business services are integral to the running of the firm and are critical to its success. Job Description The Enterprise Service Management team are collaborating with all business functions to leverage best practice, shared services and technology platforms. We are implementing ServiceNow as our enterprise service management solution to … standardise processes and drive efficiency across all areas. Reporting to the Head of Service Design & Transition, this role offers the opportunity to drive enterprise-wide change and make a significant impact on how we deliver services across the firm. Key responsibilities • Workflow & Process Review: Collaborating with, and supporting functions across the Firm, to review and help redesign processes to … Global Portal & Virtual Agent: Working with functional directors to drive activity towards the Virtual Agent and Global Portal to provide more efficient and readily available services across the organisation • Service Catalogue: Contributing to the work to map our internal services; maintaining & developing the service catalogue to ensure comprehensive service portfolio management across all business functions, with clear More ❯
operations. If you’re looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for … a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform … operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by More ❯
Role: Service Delivery Manager Location: City of London Salary: Up to £80k Flexible working: 3 days per week in the office My client, a leading organisation in the insurance sector, is seeking an experienced Service Delivery Manager to join their team. This is an excellent opportunity for someone with solid insurance experience (particularly London More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
MFK Recruitment
Cyber Security & Centralised ServicesManager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals … and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised ServicesManager with a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity … , document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities – Cyber Security & Centralised ServicesManager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to More ❯
This is an exceptional opportunity for a seasoned Lead Technical ServicesManager to join a leading principal contractor with an impressive track record of delivering major engineering projects across the commercial, healthcare, and data center sectors. With an annual revenue exceeding 1 billion, this industry-leading organization boasts an extensive portfolio of high-profile work throughout the UK … and an exciting pipeline of projects lined up for 2025, positioning it as a true powerhouse in the construction industry. As the Lead Technical ServicesManager, you will have the chance to play a pivotal role in the delivery of one of the largest data center facilities in London, reporting directly to the Project Director and taking charge More ❯
