1 to 25 of 56 Support Analyst Jobs in London

IT User Support Specialist/IT Support Analyst A fantastic opportunity has arisen for a IT User Support Specialist/IT Support Analyst to join our London based law firm on a permanent basis. IT User Support Specialist/IT Support Analyst Responsibilities and Duties: * Provide assistance by liaising with clients … via email, telephone or in person as part of the London IT Service; * Ensure that all support requests are dealt with promptly and escalate unresolved issues to the London IT Manager or teams in London and New York; * Log all calls using Helpdesk Software (iSupport); * Escalate calls to the appropriate teams with the assistance of the IT User Support Coordinator; * Must be able to prioritise support requests and keep clients informed of the status of their query; * Provide direct hands on IT support to users in a Microsoft Windows environment; * Troubleshoot a wide variety of Hardware and Software issues across the London office; * Assist with the planning, scheduling and execution of computer equipment installations, imaging, upgrades More ❯

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School in Battersea, South West London. ? SALARY … Reach the pass mark and youll be invited on to the next stage of the interview process. ? JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and … DHCP Working as the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst you'll be the first point of contact for users, handling a wide range of issues from Google Workspace and Microsoft operating systems to classroom and meeting room technology. This role involves in-depth troubleshooting, managing new starter and leaver processes, and More ❯

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School in Battersea, South West London. SALARY … the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and … DHCP Working as the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst you'll be the first point of contact for users, handling a wide range of issues from Google Workspace and Microsoft operating systems to classroom and meeting room technology. This role involves in-depth troubleshooting, managing new starter and leaver processes, and More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. You will work alongside the service desk team and provide support to a user base of around 1300 lawyers and business support staff using a range of technologies at the deskside. The main focus of the role will be to provide high quality 2nd line IT support relating to desktop technologies … Windows Server/Azure, SCCM and InTune Endpoint Manager (mobile devices) inc imaging, Citrix, LAN/WAN/VPN connections, DNS/DHCP settings etc. The majority of the support work will be undertaken at the deskside but with some additional work undertaken over the phone and via remote sessions for escalated 2nd line issues. You play a key More ❯

Role: IT Support Analyst (ANPR) Location: Hampstead, North London/Remote Working Salary: Up to £35k+ depending on experience Full time: Mon - Fri 09:00-17:00 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company … desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey. About the IT Support Analyst role: The IT Support Analyst role is responsible for providing first line support to both internal and external customers for a range of solutions. … This is an exciting opportunity for a candidate looking to improve their technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy. You will be supporting 1000+ More ❯

1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. My client proudly holds a place among the top 10 Managed Service Providers globally. With a legacy dating back to 2001, they have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. My client … has an immediate requirement for a proven 1st Line Support Analyst coming from a MSP background. As a 1st line Support Analyst, you will be an integral part of a dynamic Service Delivery Team, acting as the first point of contact for client IT requests and issues. The 1st Line Support Analyst will have … home) after successful probation. This is a great opportunity to work for a proven, growing and well respected MSP. Great opportunities for technical and career development. 1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. Windows, O365, Active Directory, Group Policy, DNS, Sharepoint More ❯

Wise May are currently recruiting for an engaging and proactive Business Application Support Analyst to join a leading Global Speciality Insurance Broker. As a Business Application Support Analyst you will be a fundamental member of the IT team, responsible for providing 1st and 2nd line business application support to internal employees. This is a full … time, permanent role, with hybrid working and the hours are 9am-5pm . Business Application Support Analyst duties and responsibilities: Perform 1st and 2nd tier troubleshooting of bespoke business insurance systems. Diagnose, troubleshoot, and resolve incidents from internal users of business applications within defined processes and service standards. Provide vital operational support to geographically dispersed insurance production … up with employees regarding the resolution of incidents. Monitor and manage the overall integrity of the data within insurance systems. Author knowledge articles for reference by employees and the support team. Provide after-hours "on-call" support to employees during assigned periods. Business Application Support Analyst key skills and experience required: Strong experience providing 1st and More ❯

Application Support Analyst - Hybrid from City of London (2 days in the office/3 days remote) Paying up to £60,000 plus benefits including bonus (up to 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan, excellent pension scheme, sponsorship for relevant qualifications, 25 days holiday plus ability to buy & sell plus more Overview … A highly successful and scaling financial services firm, is at a really exciting time in the journey. As part of this journey, they are looking to hire an Application Support Analyst to join their established app support team. The Application Support Team is a core function within the business, supporting a large variety of activities from … well versed in SQL and data interrogation skills which are used daily to conduct this work and bring together any information needed. Responsibilities: Provide 1st and 2nd line technical support of all Application related issues. Ensure that the IT application architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers). Management and delivery of More ❯

Senior Application Support Analyst - Commodities Trading Expanding commodities trading business in London (hybrid working) is looking for an experienced Senior Applications Support Analyst to join their team. Hybrid working model, with excellent working culture and colleagues at the top of their game. The successful Application Support Analyst will have prior experience working in a … role supporting high-functioning trading teams within Commodities trading. You will be working with the latest technology and exposed to exciting business area. Key skills for the Senior Application Support Analyst are: - great relationship and interpersonal skills - experience supporting Middle and Back office teams in Commodities trading Please apply now for a confidential discussion about the role and More ❯

Senior Application Support Analyst - Commodities Trading Expanding commodities trading business in London (hybrid working) is looking for an experienced Senior Applications Support Analyst to join their team. £650 - 750 per day Hybrid working model, with excellent working culture and colleagues at the top of their game. The successful Application Support Analyst will have prior … role supporting high-functioning trading teams within Commodities trading. You will be working with the latest technology and exposed to exciting business area. Key skills for the Senior Application Support Analyst are: - great relationship and interpersonal skills - experience supporting Middle and Back office teams in Commodities trading Please apply now for a confidential discussion about the role and More ❯

Salesforce Product Support Analyst | 3-6 months | £200-£250 per day | Outside IR35 We're looking for a capable Product Support Analyst to provide hands-on support across IT platforms, with a primary focus on Salesforce and ServiceNow. This is a 3-6 month contract with strong potential to transition into a permanent role. The … understanding of IT service operations, including incident, change, and release processes Strong troubleshooting skills and ability to resolve technical issues independently Exposure to IT project delivery environments Experience managing support tickets or technical issue logs Awareness of ITIL-aligned service management practices What to do next If this Salesforce Product Support Analyst role sounds like a good … fit, please apply with your most up-to-date CV. Salesforce Product Support Analyst | 3-6 months | £200-£250 per day | Outside IR35 More ❯

Salesforce Product Support Analyst | 3–6 Months | £200–£250 per day | Outside IR35 We’re looking for a capable Product Support Analyst to provide hands-on support across IT platforms, with a primary focus on Salesforce and ServiceNow. This is a 3–6 month contract with strong potential to transition into a permanent role. The … understanding of IT service operations, including incident, change, and release processes Strong troubleshooting skills and ability to resolve technical issues independently Exposure to IT project delivery environments Experience managing support tickets or technical issue logs Awareness of ITIL-aligned service management practices What to do next If this Salesforce Product Support Analyst role sounds like a good … fit, please apply with your most up-to-date CV. Salesforce Product Support Analyst | 3–6 Months | £200–£250 per day | Outside IR35 More ❯

Vacancy for Senior Support Analyst at The National Archives (UK) Vacancy for Senior Support Analyst at The National Archives (UK) 21 July 2024 London, England Full-Time We are looking for a Senior Support Analyst for Lawmaker, an innovative shared service for drafting, amending and managing legislation in the UK and devolved nations. Since … service to over 1,000 users including Clerks and other parliamentary staff from the House of Commons, the House of Lords, and the Scottish Parliament; Parliamentary counsel and their support staff in the Office of the Parliamentary Counsel and the Scottish Government's Parliamentary Counsel Office; secondary legislation drafters across government; and data re-users (e.g. the legislation.gov.uk publishing … system). As a Senior Support Analyst, you will take the lead in supporting users by responding to, and managing, the diverse range of queries they raise. You will build up an in-depth knowledge of the Lawmaker service and the underlying business processes, which you'll use to find solutions and provide constructive guidance to users. You More ❯

Innovative Systems, one of the world's most trusted providers of data quality and compliance solutions, is looking for an Application Support Analyst (Software Support Analyst) to join our fast-growing Customer Success team in London, UK. You will utilize your language, interpersonal, and analytical skills to build relationships with clients and troubleshoot tier I and … product, FinScan, is used in over 60 countries to identify money laundering and terrorist financing threats, helping to keep everyone safer. What you will be doing As an Application Support Analyst, you will use problem-solving, communication, and SQL skills to provide support and issue resolution via email or phone. Your tasks include: Analyzing, investigating, and troubleshooting … analytical, problem-solving, and creative thinking skills. Excellent English communication skills, both verbal and written, at a native or business level. Willingness to participate in a minimal after-hours support rotation. Nice to have : Knowledge of programming languages such as C, C++, C#, Java, JavaScript, HTML, XML. Experience in fintech or financial services industry. Knowledge of SWIFT or other More ❯

Design Support Analyst (Business Analyst) Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Permanent Business area: Logistics Closing date: 21 August 2025 Requisition ID: Division/Dept: Supply Chain Location: Holborn, London Reporting to: Design Team Lead More About the team Nestled in the heart of the Supply Chain division … on a culture of collaboration, continuous improvement, and a shared commitment to putting the customer at the centre of everything we do. More about the role As a Design Support Analyst, you will play a pivotal role in transforming business processes by creating detailed process maps and gathering business and user requirements that shape our digital product strategies. … day-to-day will involve engaging with internal and external stakeholders, facilitating workshops, and using analytical tools to map out both current and future supply chain processes. You'll support the creation of system architectures and advise project teams, ensuring our digital solutions are robust, user-focused, and future-ready. You will take ownership of maintaining and enhancing the More ❯

IT Support Analyst - London An IT Support Analyst/IT Service Desk Analyst with strong 1st & 2nd line IT support experience is required by a leading law firm, to be based in their Central London office. You will be part of a small support team, with lots of autonomy in the work you … re doing. Experience Required: Worked on an IT Support Desk for at least 3 years Excellent 1st & 2nd line IT support experience in Windows 11 and MS Office 365 Administration of Active Directory & Microsoft Exchange Good networking experience - patching, knowledge of DNS/DHCP, WAN etc Some experience with technologies such as Cloud (Azure), VMware, Hyper-V or … Citrix would be a bonus Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs Excellent communication skills (written and spoken) Any experience in supporting legal systems (such as Big Hand, iManage, Elite 3E, or other case management systems, document management systems, digital dictation systems, etc.) would More ❯

Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated IT Technical Support Analyst to join our client's team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful Technical Support Analyst will be solving 2nd and … 3rd line support tickets. Your role will involve liaising with Technical Consultants and ensuring all queries are resolved. Required skills/experience: 1+ year experience in a SaaS Technical Support role Experience with third line (development) support and bug fixing Experience with databases and SQL (MySQL and MS SQL) Exceptional problem-solving skills and attention to detail … Initiative and willingness to mentor less technical colleagues Knowledge of git and GitHub Experience with Amazon Web Services, especially S3 and SDB services If you are an experienced Technical Support Analyst looking to join an established and reputable client, get in touch for further details ASAP More ❯

Retail business seeks an experienced Application Support Analyst to support with every day support tickets in addition to site based technical installations. This role would suit a support analyst with prior experience with Retail systems. Work expectations are 5 days in office during your first 3 months while onboarding and then 3-4 days … per week in office thereafter. Key Responsibilities Trouble shooting issues with retail software and hardware, via tickets. Typically providing L1 and 2 Support with some more complex issues to deal with. Looking for root causes or repeated issues and working as part of a team to resolve and escalate these for long term resolution. Meeting team SLA and KPI … targets. Occasionally working onsite to support software and hardware implementations. This would involve planning and organising internal and 3rd party resources, creating an implementation plan and then supporting onsite to deal with any issues on the day. About you: 2+ years prior Application Support/IT Support experience with Software and Hardware found in a Retail setting More ❯

Cyber Security SOC Support Analyst Location: London Hybrid (working from home 3 days per week) Salary: £30-35K plus excellent benefits package Company Overview Our client is an award-winning Managed Service Provider (MSP) offering bespoke IT solutions and specialist Cyber Security services to businesses across London. This is an exciting opportunity to further your career in … Cyber Security, joining a thriving and supportive team within a leading MSP. Key Requirements Essential Experience: Minimum 1 year proven experience in a Tier 1 Cyber Security SOC Support Analyst role Prior experience in a Managed Service Provider (MSP) environment preferred Working knowledge of Microsoft Defender XDR and Microsoft Sentinel (SIEM) Hands-on experience with the Microsoft Defender … suite , including Endpoint Detection and Response Solid understanding of Microsoft 365 Cloud Technologies , particularly from a threat landscape perspective Certifications: SC-200 Microsoft Certified: Security Operations Analyst Associate SC-900 Microsoft Certified: Security, Compliance and Identity Fundamentals Personal Attributes: Highly motivated , with a can-do attitude Exceptional attention to detail and communication skills Client-focused with a professional telephone More ❯

IT Support Analyst - Bromley KENT Salary: Up to £30K Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation. You will Join our clients IT team as an IT Support Analyst , providing essential support to over 3,000 users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing theCentral Services systems—ensuring seamless user support and effective business operations. Key Responsibilities: Provide responsive IT support to end-users, both onsite and remotely Monitor and manage the IT support ticket queue, ensuring timely … to understand and resolve their concerns Utilise diagnostic tools and knowledge bases for troubleshooting Configure and maintain user profiles and system access Assist with hardware setup, installation, and maintenance Support key applications, including Windows 10/11 and Microsoft 365 Skills & Experience Required: At least one year of experience in an IT Support role Proficiency with Microsoft Windows More ❯

Product Support Analyst - Wealth Management - London/Hybrid (Key skills: Product Support, Application Support, SQL, Client Management, Wealth Management, Investment Management, Troubleshooting, Stakeholder Engagement, Technical Analysis, Communication, Testing, Agile) Are you a curious, analytical problem-solver who thrives at the intersection of technology and client service? This could be the ideal opportunity to grow your career … fast-paced, high-impact environment. Our client is a rapidly growing investment software provider, working with some of the UK's most respected wealth management firms. As a Product Support Analyst, you will play a vital role in ensuring clients can confidently navigate and maximise the value of complex software systems. This role blends technical troubleshooting, stakeholder engagement … and product insight - offering meaningful variety and the chance to develop real expertise in financial technology. This is far more than a ticket-based support role. You'll work directly with end users, internal technical teams and product specialists to resolve queries, deliver solutions and help drive long-term improvements across the platform. You'll be trained to deeply More ❯

Job Description IT Support Analyst Engineer Our client is seeking to recruit an IT Support Analyst Engineer with 3 to 5 years of experience in IT Network and Support, ideally from a banking environment. Responsibilities include: Support and maintenance of the IT infrastructure, providing IT support to staff and group colleagues. Responding to … service outages and IT-related problems; maintaining system security. Providing IT support to branch staff for software, hardware, and networking issues, including installation, configuration, and troubleshooting. Supporting endpoint security measures such as antivirus, firewalls, patching, and two-factor authentication. Managing daily project operations and assisting in IT project delivery. Providing end-user computing support. Coordinating between London users and More ❯

1st/2nd Line - Windows and Mac The 1st/2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations. This role will provide end-to-end support for end user issues … from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups. The Technical Support Analyst is also responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, MFD's and all … mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD/Azure AD/Entra IT would be useful 50:50 1st Line : 2nd Line More ❯

Job title – 2nd Line Technical Support Analyst Location – London, SE1 (5 days in office) Contract – Temporary, 3-Month Full-Time Start Date – Asap About the Role We’re looking for a confident and experienced 2nd Line Technical Support Analyst to join a busy service delivery team on a full-time, onsite basis for a 3-month … assignment.This role involves providing responsive and professional 2nd line technical support across desktop systems and devices, while occasionally covering the service desk as needed to maintain service levels. You’ll be part of a customer-focused team delivering reliable support to users, including VIPs, across a variety of IT systems and services. Key Responsibilities: Provide 2nd line support and escalate complex incidents as needed Resolve incidents and service requests in line with SLAs Deliver high-quality technical support and maintain customer satisfaction Support hardware and software installations, changes, and patching Manage new starter/leaver setups and change requests Update asset records and ensure accurate documentation Cover service desk operations when required Support project More ❯

IT Support Analyst - Temporary £25 - £28 per hour (inclusive of holiday pay) Hybrid - London office - 3 days per week ASAP start - till end of the year Are you an experienced IT support professional looking for a new challenge in a mission-driven organisation? We are seeking a skilled and customer-focused IT Support Analyst to … services - from cloud infrastructure and cybersecurity to AV equipment and end-user devices - enabling the organisation to deliver research, influence policy, and innovate for impact. Key Responsibilities Provide technical support and troubleshooting for operating systems, M365 apps, hardware, and cloud services. Support and maintain end-user devices (Windows laptops, mobile devices), including imaging and configuration. Maintain and manage … the IT Service Desk, ensuring timely and effective issue resolution and escalation. Deliver AV support for meetings and events, and maintain office tech including desks, printers, and room setups. Manage user accounts, device access policies, and hybrid working support. Monitor and maintain IT assets, inventory, and backups. Contribute to wider IT projects and knowledge-sharing initiatives to improve operational More ❯