role is fully remote KeyResponsibilities Leadthearchitecture,design,anddeliveryofServiceNowsolutionsacrossclientengagements Collaboratewithstakeholderstogatherrequirementsandtranslatethemintoeffective,high-qualitysolutiondesigns Providetechnicalleadershipanddirectiontodeliveryteams,ensuringarchitecturalintegrityandbestpractice DrivecontinuousimprovementofServiceNowplatformsthroughoptimisation,automation,andintegration Evaluateandrecommendemergingtechnologies,tools,andframeworkstoenhanceservicedelivery Ensuresolutionsalignwithwiderbusinessandtechnologystrategies Createandmaintaincleararchitecturaldocumentationcoveringcurrentandfuturestatedesigns Participateinandfacilitatetechnicalandprocessworkshops Workcloselywithenterprisearchitecturefunctions,includingsupportingconfigurationandinstancemigrationactivities Leadership&Delivery Theroleincludesresponsibilityforproviding technicalleadershipandmentorship acrossmultidisciplinaryteams,supportingthedevelopmentofbusinessanalysts,administrators,developers,andsolutionarchitects.Youwillplayakeyroleinfosteringahigh-performing,collaborative,andengageddeliveryculture. Fromadeliveryperspective,youwillassesstheimpactofnewrequirementsandleadtheimplementationofproactiveITServiceManagementandOperationscapabilities.Thiswillinvolvethedesign,automation,integration,andmanagementofprimarilyITSMandITOM-relatedtoolsetsandenvironments. EssentialSkills&Experience ExtensiveexperiencedesigninganddeliveringServiceNowsolutionsacrossmultiplemodules StrongunderstandingofITILprocessesandservicemanagementbestpractices Experienceworkingincomplex,large-scaleenterpriseenvironmentswithmultipleintegrations ...