1st line support
- Hiring Organisation
- Directions Recruitment Specialists
- Location
- Park Royal, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
excellent Customer Service Identify and implement improvements to IT services, tools and processes administered and supported by Service Desk Improve end user experience of technology within the group and drive initiatives to improve SLA performance of Service Desk deliverables Support the Service Desk team by providing guidance on analysis … troubleshooting and problem solving to help expedite resolution when escalating issues Encourage and facilitate training of users on platforms, technology and IT strategy for delivering excellent communication and understanding to staff members Maintain stock levels and asset inventory of equipment to ensure enough capacity to deal with typical ...