Senior TechnologySupportAnalyst Application Deadline: 2 May 2025 Department: Operations Employment Type: Full Time Location: London Compensation: £44,000 - £46,500/year Description Purpose of role: Reporting to the Head of IT, the Senior TechnologySupportAnalyst will provide technical support to all staff at London & Partners including our international offices. This role will provide business as usual laptop/user support on 1st, 2nd line issues and requests. To be a specialist in cloud systems matters, including security and automation, licensing, and virtual networks. Provide a pro-active … approach to support and engaging with users. Assist with project work as required. Out of hours cover will be required on occasions to support international users and internal events. Key Tasks Collaborate with third-party providers to ensure the maintenance and uptime of core systems. Exhibit a strong More ❯
across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. Purpose of the Role: The Desk Side and TechnologySupportAnalyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a … good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service … carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution. Own, monitor and maintain More ❯
across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. Purpose of the Role: The Desk Side and TechnologySupportAnalyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a … good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service … carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution. Own, monitor and maintain More ❯
Senior TechnologySupportAnalyst - LondonPurpose of roleReporting to the Head of IT, the Senior TechnologySupportAnalyst will provide technical support to all staff at London & Partners including our international offices. This role will provide business as usual laptop/user support … issues and requests. To be a specialist in cloud systems matters, including security and automation, licencing, Virtual networks. Provide a Pro-active approach to support and engaging with users. Assist with Project work as required. Out of hours cover will be required on occasions to support international users … per request.Repair and recover from hardware or software failures.Utilize administrative tools and utilities; configure or add new services as needed.Perform periodic performance reporting to support capacity planning.Manage virtual machines.Provide second-line systems support for M365 and Azure resources.Operate and manage all relevant security control tools to ensure robust More ❯
