Desk Side and TechnologySupportAnalyst This role is based in Bristol, requiring presence on-site five days a week. It is an initial 6-month contract, with 37.5 hours per week, and requires an active SC clearance. About the Client The client is a leading international organization providing critical technology services across multiple sites, known … for their professional environment and commitment to IT excellence. They are seeking a Desk Side and TechnologySupportAnalyst to join their team due to increasing project demands. The Role You will be a key member of the regional 2nd line support team, responsible for incident resolution, service request fulfillment, on-site troubleshooting of hardware, software … and telephony. Your duties include deploying new technology, supporting site setups, maintaining AV and equipment rooms, and providing reporting and escalation for complex issues. Essential Skills 4+ years in corporate IT service management Experience handling incidents and requests to SLA standards Managing deployments and equipment rooms confidently Proficiency with ServiceNow, hardware asset tracking, and reporting Driving license (for travel More ❯
products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. Purpose of the Role: The Desk Side and TechnologySupportAnalyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology … take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution. Own, monitor and maintain equipment rooms to comply with … IT Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments. Support the set-up of new offices, sites or projects across the local region. Management of Service Now 'Stock Rooms' and ownership of goods receipting process. Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to More ❯
brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. The Global TechnologySupportAnalyst I is an integral part of Latham’s Technology & Information Services team. This role will be responsible for working in the Global TechnologySupport Center (GTSC), which operates 24 hours a day, 7 days a week, while providing first- and second-line support to Latham employees using various firm applications and systems, including Windows 10, Office 365, iManage, Litera Change Pro, Intapp Time (DTE), and Adobe Acrobat. This role will be located in our Manchester office. Please note that this … allows for a hybrid and in-office presence and the working hours will be 3:00 PM - 11:00 PM, Monday - Friday. Other key responsibilities include: Handling escalations from Technology teams located in each of our global offices Logging and tracking all support requests in our Service Management Toolset (ServiceNow) Providing Incident Response Management for major incidents experienced More ❯
days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT SupportAnalyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a timely and professional manner. … Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and repair computer and printer hardware, including … supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security risks. Work closely with other IT More ❯
Social network you want to login/join with: Information TechnologySupportAnalyst, london (city of london) col-narrow-left Client: The Phoenix Group Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: IT SupportAnalyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT SupportAnalyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a … timely and professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and repair computer More ❯
TechnologySupportAnalyst – Top US Law Firm | London – Office-Based I'm currently working with a prestigious US law firm that’s on the lookout for a confident and capable TechnologySupportAnalyst (Level II) to join their high-performing London team. This is a fantastic opportunity to be part of a world-renowned … busy office with hands-on technical assistance and top-tier customer service. What’s the role about? You’ll be a key point of contact for all things IT support – from hardware and software troubleshooting, to installing, maintaining, and upgrading PCs and peripherals. You’ll also get involved with imaging and deploying machines, and play a part in maintaining … firmwide IT standards. On top of that, you’ll assist the global service desk with 1st line phone support, so excellent communication is a must. This is a client-facing, fast-paced role where priorities can shift quickly, so we're looking for someone who's comfortable juggling multiple tasks while staying calm and focused under pressure. You’ll More ❯
TechnologySupportAnalyst – Top US Law Firm | London – Office-Based I'm currently working with a prestigious US law firm that’s on the lookout for a confident and capable TechnologySupportAnalyst (Level II) to join their high-performing London team. This is a fantastic opportunity to be part of a world-renowned … busy office with hands-on technical assistance and top-tier customer service. What’s the role about? You’ll be a key point of contact for all things IT support – from hardware and software troubleshooting, to installing, maintaining, and upgrading PCs and peripherals. You’ll also get involved with imaging and deploying machines, and play a part in maintaining … firmwide IT standards. On top of that, you’ll assist the global service desk with 1st line phone support, so excellent communication is a must. This is a client-facing, fast-paced role where priorities can shift quickly, so we're looking for someone who's comfortable juggling multiple tasks while staying calm and focused under pressure. You’ll More ❯
We are currently recruiting for a TechnologySupportAnalyst II, on a 12 month fixed term contract, to work Monday to Friday 9.30am to 5.30pm in our London office. POSITION OVERVIEW The TechnologySupportAnalyst II is responsible for day-to-day PC hardware and software support. This includes imaging, installing, diagnosing, repairing, maintaining … priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services … with other teams. This person will also be a mentor to new staff members and assist in the training of new staff. The candidate will occasionally assist with conference technology setup and support. The position will primarily cover the 09:30 – 17:30 shift, but the person should be able to undertake other shifts as required. The candidate will More ❯
We are currently recruiting for a TechnologySupportAnalyst II, on a 12 month fixed term contract, to work Monday to Friday 9.30am to 5.30pm in our London office. POSITION OVERVIEW The TechnologySupportAnalyst II is responsible for day-to-day PC hardware and software support. This includes imaging, installing, diagnosing, repairing, maintaining … priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services … with other teams. This person will also be a mentor to new staff members and assist in the training of new staff. The candidate will occasionally assist with conference technology setup and support. The position will primarily cover the 09:30 – 17:30 shift, but the person should be able to undertake other shifts as required. The candidate will More ❯
We are currently recruiting for a TechnologySupportAnalyst II, on a 12 month fixed term contract, to work Monday to Friday 9.30am to 5.30pm in our London office. POSITION OVERVIEW The TechnologySupportAnalyst II is responsible for day-to-day PC hardware and software support. This includes imaging, installing, diagnosing, repairing, maintaining … priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services … with other teams. This person will also be a mentor to new staff members and assist in the training of new staff. The candidate will occasionally assist with conference technology setup and support. The position will primarily cover the 09:30 – 17:30 shift, but the person should be able to undertake other shifts as required. The candidate will More ❯
Social network you want to login/join with: Information TechnologySupportAnalyst, London Client: DGH Recruitment Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 02.05.2025 Expiry Date: 16.06.2025 Job Description: We are offering a fantastic opportunity for an IT Service Desk Analyst/1st Line SupportAnalyst to join our London-based law firm on a 2-year fixed-term contract. Key Responsibilities include: Providing professional and consistent technologysupport to all staff. Responding to incident reports and requests via all mediums at the first point of contact. Ensuring incidents and requests are accurately recorded and responded to within the set Service More ❯
A Glasgow-based Public Sector organisation is currently looking for an experienced 3rd Line SupportAnalyst Contractor to join their team on an initial 9-month Contract. Based from their office in Central Glasgow and working as part of a larger IT Support Team, the successful candidate will be joining a team responsible for the provision of … IT support to all Microsoft based services and the successful candidate should have the following knowledge & experience: Excellent experience in IT Support, working as a 3rd Level SupportAnalyst Expertise with Microsoft Technologies - M365, Active Directory, Entra, Exchange Online, SharePoint Online, MS Office, Intune, MS Teams & Azure etc Strong & solid Problem-Solving skills with strong internal … Customer Service Any formal IT Support/Microsoft Certification will be helpful but not essential If you’re AVAILABLE NOW or AT SHORT NOTICE and seeking a new challenge, PLEASE APPLY NOW to be considered for this Contract. Our Client works in a hybrid style with 1-2 days required onsite in Glasgow so locally based candidates will be More ❯
IT SupportAnalyst Glasgow (2 days per week) : £26,000 + bonus | Fin- Tech Be-IT are delighted to be working with their long standing fintech client on this exciting opportunity. We are searching for an IT SupportAnalyst to join their growing internal IT team. This is a fantastic opportunity for someone with a strong … foundation in IT support who thrives in a fast-paced, collaborative environment. Key Responsibilities: Provide 1st and 2nd line support via phone, email, and ticketing systems, ensuring timely resolution of technical issues. Troubleshoot hardware, software, and network problems across Windows, macOS, and mobile platforms. Manage onboarding and offboarding processes, including account setup and hardware deployment. Administer Microsoft … Active Directory, and Intune environments. Support virtual infrastructure using Hyper-V and maintain accurate IT asset records. Contribute to internal documentation and continuous improvement initiatives. Ideal Candidate Profile: Minimum 2 years’ experience in an IT support or service desk role. Strong knowledge of Windows 10/11, macOS, Microsoft 365, and networking fundamentals (IP, DNS, DHCP, VPN). More ❯
London, England, United Kingdom Hybrid / WFH Options
Audley Travel Ltd
a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here. The Role As a TechnologySupportAnalyst, you will be providing end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services … local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security, and other technologies as required. Tech SupportAnalyst ensures the Technology department meets the agreed services levels. Also, follows Audley Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers’ self-service. The TechnologySupportAnalyst will help coordination of Major Incidents and provides communication to relevant stakeholders. This role requires some evening working on a rotational basis and overseas travel to our US office in Boston may be required from time to time as dictated by the business. Key Responsibilities Provide end user support and technical issue resolution for Audley’s More ❯
We’re looking for an IT Analyst with strong 2nd Line experience to join a global investment management firm as they look to grow their IT Support team. You’ll be reporting into the Head of IT and will be involved in various cutting-edge technologies (from End user to IT architecture and Cybersecurity technologies). Salary: up … to £55k + discretionary bonus + 12.5% employer pension contribution Your role will be to provide the highest levels of desktop support in-person and remotely, including out-of-hours when on call 1 week every 3 to 4 weeks. Key Responsibilities: Provision and rollout of end user technologies (both hardware and software). Take ownership of incidents and … projects, liaise with other team members and third parties when required. Infrastructure monitoring, maintenance and support, cloud environment administration and support. Continual service improvement and project proposals, design, trials, and delivery. Attention to underpinning documentation (policy, process, procedure and best practice). Ideally you’ll have: Strong Microsoft Windows 11 desktop administration, rollout and troubleshooting (including Microsoft Office and More ❯
Direct message the job poster from Candour Solutions IT Support & Infrastructure Recruitment Specialist | Candour Solutions IT SupportAnalyst - £25,000-£29,000 - Cumbria - On-site (with an on-call rota) An established organisation is currently seeking an IT SupportAnalyst to join its internal technology team. With a strong focus on performance, customer satisfaction … role working five days a week from the company’s office, with occasional travel to other sites. The successful candidate will also be part of the IT on-call support rota, helping to ensure continuity of service outside of standard hours. With a collaborative culture and a genuine commitment to individual growth, this is a great opportunity for someone … who’s looking to take the next step in their IT support career, within a structured and supportive environment. Key Responsibilities: Provide 1st and 2nd line technical support across the organisation. Log, prioritise, and track IT issues and service requests in line with internal service levels. Troubleshoot and resolve a range of hardware and software issues, escalating when More ❯
Service Desk Analyst We're seeking an experienced Service Desk Analyst to join our London-based IT team, supporting users across our London and Amsterdam offices. In this hands-on role, you’ll provide 1st and 2nd line support, manage helpdesk tickets, assist with desktop deployments, and help maintain our IT infrastructure. What You’ll Do: Support … system and meet SLAs Deploy and maintain PCs and virtual desktops Assist with IT operations and asset management What You’ll Bring: 2–3 years in a corporate IT support role (financial services a plus) Strong desktop troubleshooting and M365 experience Familiarity with helpdesk systems and SLAs Excellent communication skills Join a collaborative team where your expertise will drive More ❯
Service Desk Analyst We're seeking an experienced Service Desk Analyst to join our London-based IT team, supporting users across our London and Amsterdam offices. In this hands-on role, you’ll provide 1st and 2nd line support, manage helpdesk tickets, assist with desktop deployments, and help maintain our IT infrastructure. What You’ll Do: Support … system and meet SLAs Deploy and maintain PCs and virtual desktops Assist with IT operations and asset management What You’ll Bring: 2–3 years in a corporate IT support role (financial services a plus) Strong desktop troubleshooting and M365 experience Familiarity with helpdesk systems and SLAs Excellent communication skills Join a collaborative team where your expertise will drive More ❯
London, England, United Kingdom Hybrid / WFH Options
Amnesty International UK
Interview Date 15/16 January 2025 Job Summary About the role The IT Operations team is essential to our organisation, empowering staff and volunteers with the technology skills needed to advance our human rights mission. As a Technology Training and SupportAnalyst, you will develop and deliver engaging technology training programs, create user-friendly … materials, and provide first and second-line technical support. You will collaborate with various teams to enhance technology adoption across the organisation, ensuring our people are equipped to make the most of our digital tools. The role may be for you if: You have experience in developing and delivering technology training programs and workshops, tailoring content to various … skill levels and creating comprehensive training materials like user guides and e-learning content. You possess strong technical support skills, with proven experience in providing 1st and 2nd line support, troubleshooting hardware, software, and network issues to ensure timely resolution and minimal disruption. You excel in communication and stakeholder engagement, building strong relationships across departments, effectively conveying technical More ❯
