and report on SLAs, KPIs, and service health for all technology suppliers (MSP and non-MSP). Manage the incident and problem lifecycle, ensuring timely resolution and root cause analysis for major issues. Lead service reviews and coordinate post-incident reviews and continuous improvement actions. Collaborate with Product Owners to prioritise operational fixes and stability improvements. Act as the … or restaurant industry. Excellent stakeholder engagement skills, especially with business-facing teams. Experience working with or managing outsourced IT service providers. Strong analytical and reporting skills (e.g., service dashboards, trendanalysis). ITIL certification (Foundation or above). Experience with POS systems, payment technologies, or BOH platforms (e.g., Oracle, Fourth). Familiarity with service management tools (e.g., TopDesk More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
wagamama
and report on SLAs, KPIs, and service health for all technology suppliers (MSP and non-MSP). Manage the incident and problem lifecycle, ensuring timely resolution and root cause analysis for major issues. Lead service reviews and coordinate post-incident reviews and continuous improvement actions. Collaborate with Product Owners to prioritise operational fixes and stability improvements. Supplier Oversight & Coordination … or restaurant industry Excellent stakeholder engagement skills, especially with business-facing teams Experience working with or managing outsourced IT service providers Strong analytical and reporting skills (e.g., service dashboards, trendanalysis) Desirable: ITIL certification (Foundation or above) Experience with POS systems, payment technologies, or BOH platforms (e.g. Oracle, Fourth) Familiarity with service management tools (e.g., TopDesk) Personal Attributes More ❯
delivery of the Digital Functional professions and skills workstreams. Professional Standards – championing Digital literacy for the Digital workforce and the relationship with wider government. Strategy, Horizon Scanning & Culture – lead trendanalysis and insights, functional skills and professions strategy and advise on the strategic vision. Digital Workforce – drive forward the Strategic Workforce Plan and champion Digital people initiatives. Learning … delivery of the Digital Functional professions and skills workstreams. Professional Standards – championing Digital literacy for the Digital workforce and the relationship with wider government. Strategy, Horizon Scanning & Culture – lead trendanalysis and insights, functional skills and professions strategy and advise on the strategic vision. Digital Workforce – drive forward the Strategic Workforce Plan and champion Digital people initiatives. Learning More ❯
primarily at the CFO and senior Treasury/Finance levels) to understand their long-term strategic goals, challenges, and aspirations related to treasury, liquidity, payments, and financial management. Market TrendAnalysis: Stay abreast of emerging technology trends (e.g., AI, blockchain, cloud advancements, regulatory changes) and their potential impact on the office of the CFO and the financial landscape. … field. Advanced degree or relevant certifications (e.g., CTP, CFA). You may also have: Existing network of contacts within corporate treasury and finance functions. Experience with market research and analysis methodologies. Familiarity with agile product development methodologies. #J-18808-Ljbffr More ❯
matches and determine if they are true matches or false positives. Enhanced Due Diligence: Drafting internal Enhanced Due Diligence reports to share with the second line teams for review. TrendAnalysis: Proactively analyse data on identified trends and suggest potential new controls to the team leader. Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams … qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking space. Knowledge of both the UK and EU AML regulations. Strong data analysis skills with the ability to extract insights using SQL. Excellent communication and teamwork skills. Highly organized with strong attention to detail. Highly motivated and enthusiastic individual who thrives working More ❯
ROI. Data-Driven Decision Making: Utilize data analytics and insights to inform marketing strategies and decisions, ensuring initiatives are optimized for performance and customer satisfaction. Provide regular reporting and analysis of key metrics. Innovation and TrendAnalysis: Stay up-to-date with the latest marketing technologies and trends. Identify opportunities to leverage emerging technologies and digital platforms More ❯
ROI. Data-Driven Decision Making: Utilize data analytics and insights to inform marketing strategies and decisions, ensuring initiatives are optimized for performance and customer satisfaction. Provide regular reporting and analysis of key metrics. Innovation and TrendAnalysis: Stay up-to-date with the latest marketing technologies and trends. Identify opportunities to leverage emerging technologies and digital platforms More ❯
ROI. Data-Driven Decision Making: Utilize data analytics and insights to inform marketing strategies and decisions, ensuring initiatives are optimized for performance and customer satisfaction. Provide regular reporting and analysis of key metrics. Innovation and TrendAnalysis: Stay up-to-date with the latest marketing technologies and trends. Identify opportunities to leverage emerging technologies and digital platforms More ❯
and workload with Engineers Timely ticket management, sharing updates/progress reports with customers Continuous improvement of the ticketing management processes Trigger technical escalations where required Run reports and trendanalysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding More ❯
matches and determine if they are true matches or false positives. Enhanced Due Diligence: Drafting internal Enhanced Due Diligence reports to share with the second line teams for review. TrendAnalysis: Proactively analyse data on identified trends and suggest potential new controls to the team leader. Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams … qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking space. Knowledge of both the UK and EU AML regulations. Strong data analysis skills with the ability to extract insights using SQL. Excellent communication and teamwork skills. Highly organized and have strong attention to detail. Highly motivated and enthusiastic individual who thrives More ❯
results. Key Accountabilities Technology Strategic Support : Provide strategic guidance on adopting and integrating new technologies to align with organizational objectives. Support and drive decision-making with streamlined technical market analysis, combined with organizational knowledge of Liberty Global (including Opco, Growth portfolios etc.) to drive new revenue streams across the organization. Accountable to technically define the latest technology solutions that … ensure reliability, security & performance to meet or exceed customer expectations. Lead or support the identification and execution of transformation initiatives to enhance efficiency and effectiveness, including market research and trend analysis. Collaborate with the CTO and senior leaders to develop and execute technology strategies and partnerships. Technology Program Management: Manage and oversee new technology programs, ensuring delivery on time … ensure seamless execution. Address OpCo-specific challenges with tailored, effective solutions. Continuous Improvement & Change Enablement Deliver strategic insights to stakeholders to support mid- to long-term technology planning. Conduct analysis, including sensitivity assessments, to underpin informed technology choices within the product and technology roadmap. Foster a culture of continuous improvement by identifying opportunities to build internal capabilities and enhance More ❯
senior stakeholders across EMEA Take the lead on desktop support for internal users (predominantly Lenovo/Apple) Troubleshoot, diagnose, and resolve technical issues efficiently and professionally Provide incident and trendanalysis, identifying and advising on service improvement opportunities Support the procurement, configuration, and asset lifecycle of end-user devices Manage and support video conferencing (Zoom, Teams, AV setups More ❯
senior stakeholders across EMEA Take the lead on desktop support for internal users (predominantly Lenovo/Apple) Troubleshoot, diagnose, and resolve technical issues efficiently and professionally Provide incident and trendanalysis , identifying and advising on service improvement opportunities Support the procurement, configuration, and asset lifecycle of end-user devices Manage and support video conferencing (Zoom, Teams, AV setups More ❯
matches and determine if they are true matches or false positives. Enhanced Due Diligence: Drafting internal Enhanced Due Diligence reports to share with the second line teams for review. TrendAnalysis: Proactively analyse data on identified trends and suggest potential new controls to the team leader. Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams … qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking space. Knowledge of both the UK and EU AML regulations. Strong data analysis skills with the ability to extract insights using SQL. Excellent communication and teamwork skills. Highly organized and have strong attention to detail. Highly motivated and enthusiastic individual who thrives More ❯
YOU'LL DO: Collaborate cross-functionally to collect, manage, monitor, record, and report trading data. Lead ledger close process for trading activities including revenue recognition, balance sheet reporting and trendanalysis Work in closely with and foster clear communication lines with our Global & US based internal and external stakeholders to streamline activities and deliverables Responsible for the delivery More ❯
time. Collect data from internal and external sources to prepare analytical reports that support CX decision-making. Document existing and proposed processes. Develop reporting structures and statistical methods for trend analysis. Prepare status reports to provide visibility into team progress and client engagement. Communicate with senior stakeholders within customer organizations to advise and troubleshoot product and service configurations. Partner … by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments Technology Prerequisites: Experience using CRMs, customer success platforms, meeting recording and scheduling applications, data analysis and presentation-building tools Education: High School Diploma or GED equivalent Preferred Qualifications: Technology: Salesforce, Jiminny, Calendly, 0365 Suite ChurnZero and/or Gainsight, Zendesk, JIRA, Service Now, Pendo More ❯
London, England, United Kingdom Hybrid / WFH Options
rpc UK
raised by the business, investigation of incidents and problems by adhering to standard operating procedures and troubleshooting skills through resolution. When necessary liaising with IT colleagues and carrying out trendanalysis to avoid problems in the future within SLA response times. Being a member of the IT team ensuring that a world class customer service is provided to More ❯
point of escalation for operational issues Implement customer facing weekly, monthly and quarterly operational reviews Review and manage SLA and RCA reporting, setting KPI’s where required, allowing for trendanalysis Working with cross-functional groups from Development to Operations, Professional Services to Sales Manage and streamline cross-team processes On-boarding of new customers and ensuring smooth More ❯
Privacy Impact Assessments. Manage assurance lifecycle processes within operational environments. Produce assurance evidence and reports for stakeholders. Production and implementation of cyber security policies. Evaluate security incidents and develop trend analysis. Provide guidance on meeting security-related statutory and regulatory requirements. We are looking for experience in the following skills: Familiarity with major Cloud technologies; working experience of at More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The MDU
driven solutions that improve efficiency, service quality, and system integration across multiple platforms. Role Overview The Senior Business Analyst will play a key role in requirements gathering, business process analysis, and solution development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow … management (WFM), call recording, and automation tools align with business objectives. Develop requirements for automated scheduling, staff allocation models, and forecasting methods, ensuring they meet operational needs. Provide detailed analysis to optimise resource balancing across communication channels and improve contact handling. Business analysis and process optimisation Conduct deep-dive analysis into current processes, identifying inefficiencies and opportunities … compliance Support the development of quality monitoring frameworks, including structured scoring methodologies, and reporting metrics. Define requirements for call recording compliance, data retention policies, and security controls. Provide business analysis for agent performance tracking, SLA adherence, and customer experience insights. Data analysis, reporting, and performance tracking Identify key performance indicators (KPIs), including response times, service levels, cost efficiency More ❯
IT model; duties will be split between project work and day to day support, and general IT support for end users. Ticketing and support will be used for validation trendanalysis of your ‘owned’ systems. The role will require you to take interest and learn about the latest technical applications and systems as the role and needs of … IT model; duties will be split between project work and day to day support, and general IT support for end users. Ticketing and support will be used for validation trendanalysis of your ‘owned’ systems. The role will require you to take interest and learn about the latest technical applications and systems as the role and needs of More ❯
activities. Apply your specialist Private Equities/Credit and Hedge Funds knowledge, combined with your knowledge of the service and the systems to support the ongoing business. Complex query analysis and resolution including client queries & internal issues. Preparing and supporting the preparation, monitoring and reporting on the RCSA (risk & control self-assessment) for teams in the UK Private Banking … unit (including Operations, SWP and Technology) feeding the SIEL firm wide RCSA. Responsibilities include: Supporting the development, monitoring and maintenance of risk registers The development and analysis of key risk indicators Key control testing and assessment Monitoring and reporting of operational risk events Work closely with the business and control function to identify risks Undertake and report on operational … risk trendanalysis Plan, report and track remediation plans/actions related to gaps in RCSA Challenge the framework to ensure it meets the changing and growing demands of the business to ensure it remains fit for purpose Preparation of, or supporting the preparation of, root cause analysis of operational risk events within the Incident management reporting More ❯
lives. The Lead Cloud Engineer, will be part of the Precision Medicine team within Barts Health Informatics, helping to support researchers and clinicians to develop and implement exciting data analysis projects to personalise the treatment of patients. For more information on the work see https://data.bartshealth.nhs.uk/The Successful Candidate Will Have: Extensive experience of working with … data that complies with all necessary security and governance requirements. The SDE will need to be adaptable and usable for a range of different users supporting a range of analysis activities. We will look to source components of our SDE from other open-source work taking place in the community (such as the Azure TRE project) and make the … person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. Person Specification Experience Essential Substantial experience in leading the analysis of different complex technical/architectural solutions (e.g., cost, time, complexity, suitability, usability, etc.), around unique cloud deployments and selecting an option that is aligned with the agreed policy More ❯
London, England, United Kingdom Hybrid / WFH Options
Generation Success
and identify sales trends Qualify leads and support the sales team with research What You’ll Gain: Hands-on experience in sales enablement and CRM management Market research, competitor analysis, and strategic planning skills Exposure to high-level sales processes Help shape the future of recruitment! In this role, you’ll manage candidate communications, streamline hiring processes, and even … build online communities Stay updated on social media trends and incorporate them into content strategy What You’ll Gain: Experience in content creation and social media management Skills in trendanalysis, audience engagement, and branding A portfolio showcasing your creative work 6. Graphic Designer & Social Media Coordinator Use your design skills to create visually compelling content while managing … collection and reports for stakeholders Support in-person networking events in London What You’ll Gain: Training in Zoho CRM, Chronus, and project management tools Strong communication and data analysis skills Experience managing mentorship programmes Professional networking and career growth opportunities Future Prospects We view our placement programme as a pipeline for future leaders. If you excel in your More ❯
communicate the team’s roadmap, ensuring alignment with business objectives and focusing on strategies that drive conversion optimisation and user engagement, adapting as needed. Improve product management processes through trendanalysis, retrospectives, and feedback loops. Foster cross-functional collaboration for innovation and problem-solving, ensuring that all teams adhere to consistent UI/UX standards. Analyse market trends … risks to ensure compliance, minimise disruptions, and maintain a consistent, user-friendly experience across platforms. Develop and maintain product documentation to support internal teams and users. Lead post-launch analysis and gather feedback for continuous product improvement, using insights to enhance conversion performance and UI/UX consistency. Act as Product Owner in Agile ceremonies, guiding team priorities and More ❯