Service Desk Analyst
- Hiring Organisation
- Hays Technology
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £170 - £250/day £ inside IR35
Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What you'll need … succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word ...