Product Manager - AI-Enabled Customer Experience
- Location
- Greater London, England, United Kingdom
product opportunities and use cases. Act as Product Owner for agile delivery teams, managing backlog refinement, sprint planning, prioritisation, and release scope. Partner with UX, engineering and data science to ship AI features that measurably improve customer experience Drive the design and delivery of AI-enabled customer journeys including … Experience leading, coaching, mentoring, or line-managing Product Owners, Business Analysts, or product team members. Experience working across cross-functional teams including UX, engineering, architecture, data science, testing, and delivery. Comfortable defining KPIs, SLAs, and success metrics to measure customer, operational, and business outcomes. Experience delivering within ...