and group management). Issue Documentation and Knowledge Sharing: Log maintenance activities, compile knowledge base entries, and document resolutions through the company's internal ticketing and knowledge base systems. VideoConferencing Support: Diagnose and resolve videoconferencing issues with Microsoft Teams, Zoom Rooms, and general A/V hardware. Client Support via Ticketing System: Use the More ❯
tools. Also, the support of London based installations/upgrades of desktop/laptop and mobile computing devices. You will support and help troubleshoot Audio-Visual technologies such as videoconferencing and IPTV on a day-today basis as well as work closely with hardware vendors and internal technical support groups. Another part of your role will be … preferable. Experience troubleshooting and resolving hardware problems and conflicts. Proficiency with Windows 10/11, MS Office 365 and other standard office automation products. Experience with Poly and Cisco videoconferencing technology and other industry standard collaborations tools such as Zoom and MS Teams. Strong verbal communication skills: ability to work well in a team environment, organize multiple More ❯
the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and videoconferencing … room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global VideoConferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to …/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure- related issues - Knowledge of MS Office (2016/ More ❯
involves supporting AV and IT systems across a variety of client sites, including offices, meeting spaces, and hybrid collaboration environments. Key Responsibilities: Install, configure, and support AV systems including videoconferencing, display screens, control panels, and audio systems Troubleshoot AV and IT-related issues onsite and remotely Maintain and support collaboration technologies such as Microsoft Teams Rooms, Zoom … activities accurately Provide high-quality client support with a focus on efficiency and professionalism Key Technologies: Crestron, Extron, QSC, and Poly systems Microsoft Teams Rooms and Zoom Rooms Cisco videoconferencing solutions Digital signage, large-format displays, and AV-over-IP systems Networking fundamentals (IP addressing, VLANs, PoE switches) Windows OS and Microsoft 365 (basic troubleshooting) Required Skills More ❯
User Computing team in London. This is a highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), VideoConferencing Equipment, Printers, and dealing with a wide range of software (approximately 400 applications packaged) and hardware-related issues. You will work closely with 3rd line teams, creating … and clear communication with end users throughout the resolution process Perform trend analysis to identify recurring issues, driving continuous improvement through actionable insights and recommendations Experience Required Knowledge of VideoConferencing technology (e.g., Cisco Codec, Touch-10, Room Kit) Working knowledge of VDI (VMware Horizon View, vSphere) would be beneficial In-depth experience in the End User Computing More ❯
occasional UK and European travel. Handling AV/VC issues from diagnosis to resolution across a range of audio-visual systems . Providing remote technical support via email, phone, videoconferencing, and remote access tools . Ensuring compliance with service level agreements (SLA) for response times and issue resolution. Staying up to date with AV technologies , including Crestron … an: Senior AV Field Service Engineer, AV Support Engineer, AV/VC Specialist, Audio Visual Service Engineer, Field Service Engineer, AV Systems Technician, Technical Support Engineer, Unified Communications Technician, VideoConferencing Support Engineer, AV Installation Technician, On-Site AV Engineer. More ❯
you an experienced AV Commissioning Engineer looking for your next challenge? We're working with a forward-thinking company that specialises in delivering cutting-edge Audio Visual (AV) and VideoConferencing (VC) solutions to a wide range of clients. Following a strong year of growth and exciting new projects with some of the UK's top contractors, they … your technical skills will make a real difference! INDAV You could be an: AV Commissioning Engineer, Commercial AV Specialist, Corporate AV Systems Expert, Audio Visual Technician, AV Systems Engineer, VideoConferencing Engineer, Networked AV Solutions Specialist, AV Project Engineer, Audio and Control Systems Engineer, AV Engineer, Digital Signage Specialist, LED Screen Installer, Video Wall Commissioning Expert, Collaboration More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Jacobs Massey
Extron, Q-SYS (QSC), Kramer, AMX, and Atlona, with the ability to position and sell solutions based on client needs and project requirements. Good working knowledge of Software Defined Video over Ethernet (SDVoE) technologies (e.g., ZeeVee, Audinate), enabling effective communication of value propositions and integration benefits to clients. Sales experience with DSP and audio platforms including Biamp, Bose, and … Yamaha, with the ability to present solutions for meeting spaces, multi-zone audio, and integrated sound systems. Fluency in videoconferencing and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Cisco Webex, and Poly/HP, with the ability to align these with workplace transformation and hybrid working strategies. Familiarity with media distribution, IPTV, and digital signage platforms … such as Tripleplay, Exterity (VITEC), BrightSign, and Datapath, with the ability to identify commercial applications in sectors like hospitality, corporate environments, and education. Demonstrated experience selling videoconferencing solutions (Zoom, Microsoft Teams, Ring central etc.).Experienced in engaging with clients across a variety of sectors, including property development, interior fitouts, commercial real estate, and the hospitality industry, ensuring More ❯
technical excellence within the team Participating in various training and development As a successful candidate ideally, you will have at least 2 years previous experience within a professional audio, video, videoconferencing or similar technical role with the ability to install, configure equipment using software tools and able to terminate cables to industry standard. Be self-motivated More ❯
and large corporate customer sites. Suitable candidates will be available for a quick start and have customer facing, corporate experience providing technical support involving all aspects of audio visual, videoconferencing, displays and presentations. Our contract/freelance roles would suit a seasoned freelancer looking for additional days/weeks work, or alternatively, someone in between jobs or … information for future reference. Desired Installation Engineer Experience: Installation of AV systems: Expertly installing and integrating a diverse range of AV/IT systems, including broadcast systems, displays, signage, videoconferencing solutions, audio setups, control systems. Interpretation of written directives including schematic diagrams, M&E drawings and cable structures. Completion of first fix cable routing, pulling and cable More ❯
and point of contact to Compass Lexecon employees on a wide range of IT issues. You will provide hands-on support for computer systems, applications, networks, and voice/video communication systems, collaborating with our global IT team to anticipate and address user needs efficiently. Key Responsibilities: Act as the primary technology support contact in the London office. Provide … EMEA region. Configure, install, and troubleshoot all standard software applications on laptop computers. Configure and support all standard business applications on Compass Lexecon mobile devices. Assist with audio/videoconferencing and voice systems (Cisco IPT). Provide support to employees with application software installation and use. Deliver training to new hires on IT systems, services, and best More ❯
Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in videoconferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and More ❯
for the duration of projects; working with the Project Managers to deliver AV projects that meet requirements set out in the scope of works. Produce system schematics including audio, video, control, power Ensure that the equipment specified is correct for the installation Produce rack layouts Co-ordinate the production of M&E drawings with the CAD team Work closely … ensure smooth integration Test system racks to ensure they meet the requirements identifying and rectify faults prior to shipping Commission equipment, including programming of audio DSP's, setup digital video systems/videoconferencing systems Fault finding systems and resolve issues associated with design and manufacture Technical Training to the client during project handover Skills and experience … Excellent technical knowledge of AV & VC equipment from all major brands Must be able to produce AV diagram including control flow diagrams, video and audio components An up-to-date understanding of the AV marketplace including products and trends Excellent problem solving and troubleshooting skills Excellent organisational skills and the ability to work on multiple projects Ability to commission More ❯
standards Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences. Works on prioritized/assigned features for ongoing sprints Proficient with Voice, Video and WebEx technologies Education & Experience Up to 4 years of experience with voice video and Cisco Webex platform on and off premise Experience with a Cisco Cloud Collaboration … Microsoft Teams experience is a plus Knowledge/Skills Specific technical knowledge in the following areas: Cisco Cloud Collaboration Technologies: Hybrid Calendar WebEx App formerly known as " WebEx Teams " VideoConferencing (Cisco TelePresence) Room OS 11 Cloud Calling Control Hub Administration Site Service Administration Jabber VoIP Protocols such as SIP, MGCP and SCCP Video Devices i.e., Cisco … Pro Microsoft Exchange/Active Directory/Outlook/Teams Analytical skills and technical knowledge to take on service problems of moderate to high complexity Able to decipher VoIP, Video and Webex topologies Scripting and automation are a plus Rates depend on experience and client requirements Job Information Job Reference: JO-16 Salary: £370 - £375.00 per day + Hybrid More ❯
but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV system issues … suite (Office, Teams, SharePoint, OneDrive) are essential Basic networking skills, Ubiquiti and Cisco Meraki Preferred Experience setting up, troubleshooting, and supporting Audio Visual (AV) equipment, including projectors, smart boards, videoconferencing systems, and lecture capture solutions Knowledge of PC/laptop builds and hardware diagnostics Experience supporting networked printers, scanners, and multi-function devices, including basic fault finding More ❯
but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV system issues … suite (Office, Teams, SharePoint, OneDrive) are essential Basic networking skills, Ubiquiti and Cisco Meraki Preferred Experience setting up, troubleshooting, and supporting Audio Visual (AV) equipment, including projectors, smart boards, videoconferencing systems, and lecture capture solutions Knowledge of PC/laptop builds and hardware diagnostics Experience supporting networked printers, scanners, and multi-function devices, including basic fault finding More ❯
DNS, DHCP in a TCP/IP environment Asset and license tracking (via CMDB) Assist with conference room meetings including WebEx, Zoom kits, Ring Central, Microsoft Teams and similar videoconferencing tools Required Skills/Experience 2+ years' supporting Microsoft OS, Office 365, collaboration software and experience with desktop builds 2+ years' demonstrated performance as an administrator for More ❯
to building a knowledge base of common remedies that can be applied to user issues. Training • Train users on the use of our standard software tools, phone system, and videoconferencing platforms. • Contribute to the development of written and video training materials and guides for users. Documentation • Contribute platform documentation to our knowledge base. • Help to develop More ❯
Office 365, Sharepoint, MS Teams Knowledge of configuration management and orchestration tools such as Puppet, SaltStack Knowledge of telephony systems and technologies (e.g. SIP trunks, 3CX PBX) Understanding of VideoConferencing technologies such as Cisco, Polycom, Teams TCP/IP networking Knowledge of virtual desktop infrastructure RDS, Citrix, VMware Horizon, Parallels, etc Aruba/HP/Brocade Switch More ❯
re helping An interest in process improvement and automation, with curiosity about AI A solid understanding of cybersecurity principles and remote support techniques Nice to have: Experience with enterprise videoconferencing (e.g. Neat, Cisco) Knowledge of Okta or similar IDPs ITIL Foundation certification Familiarity with Jamf, Intune or Tanium We're on the move! Towards the end of More ❯
every interaction An interest in process improvement and automation, with curiosity about AI A solid understanding of cybersecurity principles and remote support techniques Nice to have: Experience with enterprise videoconferencing (e.g. Neat, Cisco) Knowledge of Okta or similar IDPs ITIL Foundation certification Familiarity with Jamf, Intune or Tanium We're on the move! Towards the end of More ❯
systems in various shapes and sizes (Windows, Macs, Linux endpoints, physical and virtual) A SaaS-heavy corporate environment that favours flexibility and agility over legacy on-premise technologies Cloud video-conferencing and phone systems Various storage technologies including object storage, file share systems, and cloud-based platforms such as Sharepoint Customer facing experience, internal and/or external … Qualifications and Experience: Server administration - Windows and Linux Public cloud (particularly AWS, Azure beneficial too) Scripting/programming (Powershell, Python, Bash, etc.) Mobile device management controls (MDM/MAM) Video conference and phone systems Desktop support across multiple operating systems - Windows, Mac and Linux White glove, high-touch user support Windows and Active Directory administration Email system administration and More ❯
systems in various shapes and sizes (Windows, Macs, Linux endpoints, physical and virtual) A SaaS-heavy corporate environment that favours flexibility and agility over legacy on-premise technologies Cloud video-conferencing and phone systems Various storage technologies including object storage, file share systems, and cloud-based platforms such as Sharepoint Customer facing experience, internal and/or external … Qualifications and Experience: Server administration - Windows and Linux Public cloud (particularly AWS, Azure beneficial too) Scripting/programming (Powershell, Python, Bash, etc.) Mobile device management controls (MDM/MAM) Video conference and phone systems Desktop support across multiple operating systems - Windows, Mac and Linux White glove, high-touch user support Windows and Active Directory administration Email system administration and More ❯
within a Service Desk or Helpdesk environment. Technical knowledge of Microsoft O365 technologies including Entra ID. Technical knowledge of Microsoft Azure and Intune. Previous experience working with audio and videoconferencing tools such as Zoom and MS Teams. VIP support experience would be advantageous. Excellent communication and customer service skills Ability to efficiently manage workload and escalate calls More ❯
on all service requests Provide clear and frequent communication via the ticketing system to end-users throughout the issue resolution process Assess and troubleshoot basic hardware & software issues Maintain videoconferencing software and equipment to ensure maximum up-time for end-users Perform on and off boarding processes including end-user trainings for new employees Assist in hardware More ❯