26 to 50 of 127 WFM Jobs in London

DOE Puzzel: The Low-Down Puzzel is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years' experience since our foundation in Norway, we're already in the Nordics, growing rapidly in More ❯

areas: • Water and Wastewater Operations, Capital delivery, Customer Services and Back Office • Deployment of Digital Transformation solutions and services • Supporting capabilities for the Water Sector including Telemetry, Asset Management, Workforce Management, Business Strategy and Business Planning • Supporting technologies for Water, including Scada, Telemetry, Big Data, Cloud, Metering systems, CRM and Billing • Emerging trends in Water such as IoT, mobile applications More ❯

capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across More ❯

experience working in Digital Utilities Markets Smart-Metering and with exposure to Smart-Grid (MV-LV) Software Solutions, Head ends, Meter Data Management (MDM), SCADA, OMS, GIS, ASM and WFM systems. Exposure to specific Meter Data Management Products, such as Siemens GridScale X MDM or equivalent MDM solutions is highly desirable. Experience with Cloud Service Platforms, Middleware, Databases Solutions, IoT More ❯

and business stakeholders. Desirable Skills Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis. AWS certification. Knowledge of AWS Workforce Management tools including Quality Monitoring scorin Experience with working in a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct … routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions/Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and More ❯

Management . Our software supports over 1,000 organisations and 500,000 workers , helping them deliver exceptional services while achieving a real return on investment. With solutions covering mobile workforce management, scheduling, lone worker protection, and field intelligence , we empower businesses and public sector organisations to operate more efficiently. We are looking for a Software Implementation Consultant with experience in More ❯

product engineering. Reporting to the D&A Engineering COO and Head of Business Management with team members in US, UK and Romania, this individual will harden processes ranging from workforce management to portfolio execution, enabling better control and insight driven action. Role summary: As Senior Business Manager, you will be driving strategic planning and operational activities for the effective and More ❯

Group) Advanced Scheduling and Timekeeping solutions for mid-market enterprise clients. UKG Forecasting experience will be advantages. Job description: Key Responsibilities: Lead the design, configuration, and deployment of UKG WFM Pro Advanced Scheduling modules. Working in the full lifecycle of a UKG Pro WFM projects including, Business Analysis, Functional Specification, System Configuration, Design, Testing, Cutover and Hypercare Optimize workforce scheduling More ❯

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the More ❯

Trade Operations Analyst – Exchange Clearing Greater London, England, United Kingdom 2 weeks ago Hammersmith, England, United Kingdom 3 weeks ago London, England, United Kingdom 3 months ago Analyst - Operations (Workforce Management) London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 2 months ago London, England, United Kingdom 2 weeks ago Supply More ❯

role at apsolut Group THE TEAM - that's us. Over 350 specialists in Europe and Asia. We are passionate about Intelligent Spend Management, Business Network, Procurement, Supply Chain, External Workforce Management and Business Transformation. We are not only leaders in procurement with SAP, but also pioneers. Our expertise has made us an SAP Gold Partner and multiple award-winning Ariba More ❯

Social network you want to login/join with: Architect – (AWS Connect, Telephony) – Banking – Hybrid Duration: 2 – 3 months Start: ASAP My client is looking for an Architect to join their Contact Centre Transformation Programme, you will play a pivotal More ❯

London/Cardiff/UK Remote £55,000 - £75,000 + Benefits Hear from the team Our Workforce Management team The Data Analyst, Workforce Management role sits inside the Commercial Planning & Governance team who form part of the Workforce Management function at Monzo. Workforce Management is a key part of Customer Operations, helping us to know where and when we … COps cost or headcount. Ensuring accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums. Being responsible for building and maintaining custom reporting/dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker. Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains. Building strong relationships … to scope and monitor the implementation of changes as well as validating that agreed business objectives were met. We'd love to hear from you if You have a Workforce Management/Forecasting/Operations background. You have demonstrable experience using SQL in an Operations/Workforce Management setting. You have experience building and maintaining dashboards in Looker. You are More ❯

capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across … ideas into straightforward plans that instil confidence and clarity into customers. This position offers you the chance to delve deep into the industry, becoming a trusted expert across Payroll, WFM, HR solutions. This is an opportunity to master these domains and empowering clients with comprehensive knowledge and guidance. What you will do Leading discovery calls with customers to better understand … product roadmap Helping to contribute to pre-sales documentation, including building interactive product demonstrations Assisting with responses to bids What you’ll need 5+ years of experience with Payroll, WFM or HR software Complex enterprise sales cycle experience Strong verbal and written communication skills with the ability to work autonomously and lead key conversations, influencing at a c-suite level More ❯

experience in Kronos WFD applications implementation, development, and support projects. Experience with UKG Pro WFM/UKG Dimensions, especially in Timekeeping, Scheduling, Accruals, and Attendance modules. Strong knowledge of workforce management disciplines like accruals, attendance, compliance, employee self-service, leave, overtime, schedule optimization, work authorization, activity tracking, and productivity monitoring. Preferred Qualifications Experience with Kronos Workforce Central applications in implementation More ❯

an experienced engineer to add to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams/service managers/project … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed whilst reporting into the client's regional lead. Approve system requirements, estimation, functional … and other activities to ensure architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service-related faults and application of recommended product fixes where appropriate on the Verint Workforce Management platform. Capture and analyze V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change management. Set high-level design objectives, and review More ❯

an experienced engineer to add to our client’s high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank’s environment. The position will work as instructed by the client and directly interface with internal support teams/service managers/project … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change, and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed whilst reporting into the client’s regional lead. Approve system requirements, estimation, functional … and other activities to ensure architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service-related faults and application of recommended product fixes where appropriate on the Verint Workforce Management platform. Capture and analyze V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change management. Set high-level design objectives, and review More ❯

to apply for the UK Solution Consultant role at Harri Get AI-powered advice on this job and more exclusive features. About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a … about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a … People Technology systems. Ability to translate complex technical concepts into clear business value. A passion for problem-solving, customer success, and continuous learning. A background in hospitality, retail, or workforce management solutions is a plus. *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the More ❯

Customisation Implementation of highly complex routing logic A strong understanding of contact centre reporting and KPIs Live chat/email/social messaging In-app messaging/SDK integration Workforce Management Quality Management Speech Analytics A strong understanding of operational needs of contact centres and proven experience delivering technical capabilities to meet these needs Benefits Natilik offers a series of More ❯

employment opportunities are available to all applicants and Guardians. About Us Safeguard Global builds adaptive solutions for organizations seeking to thrive in the global economy. Through a combination of workforce management data, technologies, services and market expertise, Safeguard Global enables success through smarter, more efficient global employee management, recruitment, payroll, onboarding, expense management and more. #J-18808-Ljbffr More ❯

or initiatives within the assigned domain, focusing on driving impactful improvements. Foster strong cross-functional collaboration with Operations leads, Product Managers, and other Servicing functions (e.g.: Quality, Knowledge management, Workforce Management, Complaints, etc...) to ensure alignment and synergy in improvement efforts. Monitor CI operations performance within the relevant domain and take corrective actions as necessary. Champion knowledge sharing within the More ❯

What You'll Need Experience with the solution design of Customer and Colleague Retail Systems responsible for Customer Transaction (Point of Sale and Mobile Application), Stock Management, Store Process, Workforce Management, and Loss Prevention systems within the Retail domain. Experience in collaborating well with other technical roles and be familiar with working at an enterprise scale defining innovative and fit More ❯

Your Skills And Experience Proven experience in pre-sales or solution consulting roles focused on CCaaS technologies. Deep understanding of CCaaS components, including voice, chat, email, social media, and workforce management solutions. Experience across multiple CCaaS platforms and cloud vendors such as Genesys, Five9, Twilio, Amazon Connect, etc. Strong technical background with the ability to design and present end-to More ❯

a client provide expertise, best practice and insights to create a tailored solution. CCaaS Design and Implementation - Experience of Contact Centre as a Service (CCaaS) solutions and their functionally (Workforce Management, Omnichannel, Contact Routing etc) across the end-to-end delivery lifecycle to support clients in meeting their needs, i.e. increased agility, customer experience, automation, resilience, innovation and scalability Contact More ❯

a client provide expertise, best practice and insights to create a tailored solution. CCaaS Design and Implementation - Experience of Contact Centre as a Service (CCaaS) solutions and their functionally (Workforce Management, Omnichannel, Contact Routing etc) across the end-to-end delivery lifecycle to support clients in meeting their needs, i.e. increased agility, customer experience, automation, resilience, innovation and scalability Contact More ❯